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Rawlings is an American sports equipment manufacturing company that specializes in producing baseball gear. Rawlings.com is the company's official website, where customers can purchase high-quality sporting goods such as gloves, balls, bats, and apparel.
Pros and Cons
Pros:
- Wide range of products
- Competitive pricing
- High-quality products
- User-friendly website
Cons:
- Limited selection of sports equipment other than baseball
- Shipping charges can be high
- No loyalty programs or rewards for frequent customers.
User Experience
The Rawlings.com user experience is pleasant, with a clean and modern layout. The website is well-organized, making it easy for customers to find what they are looking for. The product pages are detailed, with plenty of information, photos, and customer reviews.
Pricing and Value for Money
Rawlings.com offers a competitive pricing system for their products. The prices are reasonable, considering the high quality of their products, and they offer occasional promotions and sales throughout the year. The value for money is excellent, and the products are well worth their price.
Alternatives
Some alternatives to Rawlings.com are Dick's Sporting Goods, Amazon, and Academy Sports + Outdoors. These websites specialize in a wide range of sporting goods, unlike Rawlings.com, which primarily focuses on baseball gear.
Customer Service
Rawlings.com has excellent customer service, with friendly and helpful representatives available via email, phone, or live chat. They also have a detailed FAQ section that can help customers with most of their queries.
Product Quality and Selection
Rawlings.com offers high-quality baseball gear, from gloves to bats and everything in between. Their selection is vast, with numerous options for beginner to professional-level players.
Website Usability
The Rawlings.com website is easy to navigate, and the layout is straightforward, making it user-friendly even for those not experienced with online shopping. The website's search function is useful, and the filters make it easy to find the specific product you are looking for.
Returns and Exchanges
Rawlings.com has a hassle-free return/exchange policy. If customers are not satisfied with their purchase or if the product is defective, they can return or exchange it within 30 days of purchase.
Promotions and Discounts
Rawlings.com offers occasional promotions and discounts throughout the year, mostly during the offseason. Customers can find these deals on the website's homepage or by subscribing to their email newsletters.
Reputation
Rawlings has been in the sports equipment manufacturing industry for over a century, with a strong reputation for producing high-quality products. Their commitment to excellence has made them a trusted brand among baseball players and enthusiasts worldwide.
Payment Options
Rawlings.com accepts a variety of payment methods, including Visa, Mastercard, Discover, American Express, and PayPal. Customers can choose the method that is most convenient for them.
Loyalty Programs
Rawlings.com does not offer any loyalty programs or rewards for frequent customers as of yet.
Customer Reviews
Most customer reviews on Rawlings.com are positive, highlighting the excellent product quality and customer service. Negative reviews mostly relate to shipping and handling issues, which the company is actively addressing.
Community Involvement
Rawlings is involved in various community outreach programs and donates equipment to local baseball teams and organizations.
Shipping and Costs
Shipping costs on Rawlings.com can be high, depending on the location and shipping method chosen. However, they offer free standard shipping on orders above $125, making it worth considering for bulk orders. Shipping times vary depending on the location and chosen delivery method.
Review Title: The absolute worst customer service…
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Review Description: The absolute worst customer service experience I’ve ever had in my life. Order two pair of baseball pants they continue to tell me that they were shipping within the next week after two months of waiting I finally gave up. Customer service agent couldnt care less
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Reviewer Name: Katherine MacDonald
Review Submission Date: 2022-06-16
Review Title: I'd choose zero stars if possible
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Review Description: I'd choose zero stars if possible. I order my sons three pairs of baseball pants a few months ago. Two did not fit at all, so I asked for a return slip or address label. Each time I have included the order numbers, and each time Rawlings then asks for the order numbers. Months of a canned reply and that-that's all I've gotten. Never have they been so bad as this past year. I would never use Rawlings again which sucks because my sons love their products.
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Reviewer Name: Jennifer Bynum
Review Submission Date: 2022-05-16
Review Title: Subpar Customer Service
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Review Description: If I could give these people a "0", I would! I ordered an order in March 2022. It is nearing the end of May 2022 and I still haven't received the item. Customer service has been stating that the "order is on its way" or "in the warehouse being prepared for shipment". Today, I was told to "cancel the order"!!!?? What reputable company suggests that without giving a valid reason? This company needs to reevaluate their customer service policies. Until then, I'll not spend my money here!
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Reviewer Name: Casey Blair
Review Submission Date: 2022-03-26
Review Title: HORRIBLE product and customer service
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Review Description: HORRIBLE product and customer service! Bought a helmet for my son and he wore it 3 times the inside cushion fell out. I’ve contacted Rawlings NUMEROUS times, via email and phone. ZERO response. Extremely disappointing.
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Reviewer Name: Sean Kelly
Review Submission Date: 2022-02-28
Review Title: I wished I can give 0 stars
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Review Description: I wished I can give 0 stars. I purchased a bat for my daughter 1.5 years ago, there is a defect and Rawlings won't replace the bat cause it's over 1 year and out of warranty. This is a $350 bat. They refuse to offer a discount for the purchase of a new bat, they offered to repair it for $50..... this should not of happened in just a year and a half. I would NEVER purchase another product from Rawlings. Their customer service is awful
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Reviewer Name: Erick
Review Submission Date: 2022-01-25
Review Title: The worst customer service!
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Review Description: The worst customer service!! Ordered a custom glove didn't spell the name correctly and failed to put the American Flag on the glove. They will not correct. Ive been a Rawlings user since 1982 buying many gloves over the years for myself and my 2 sons. I will be going to another glove maker
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Reviewer Name: Erick
Review Submission Date: 2022-01-25
Review Title: The worst customer service!
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Review Description: The worst customer service!! Ordered a custom glove didn't spell the name correctly and failed to put the American Flag on the glove. They will not correct. Ive been a Rawlings user since 1982 buying many gloves over the years for myself and my 2 sons. I will be going to another glove maker
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Reviewer Name: MARY
Review Submission Date: 2020-02-14
Review Title: A very high quality opticians giving…
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Review Description: A very high quality opticians giving excellent care and information. Been going to Rawlings for over 30 years and have no complaints.
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Reviewer Name: MARY
Review Submission Date: 2020-02-14
Review Title: A very high quality opticians giving…
Customer Support
Pricing
Returns/Refunds
User Interface
Quality
Review Description: A very high quality opticians giving excellent care and information. Been going to Rawlings for over 30 years and have no complaints.