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Pie-Chart Analysis
1% users rated Poor
2% users rated Average
6% users rated Very Good
73% users rated Excellent
D
Dear Mr kiko
I ordered my sunglasses on the 4th of…
My review for ray-ban.com I ordered my sunglasses on the 4th of January 2024. The postman drop the item elsewhere and rayban opened a investigation. Its the 20th of February 2024 and still have not heard back from Ray Ban. This is their response everytime I get in touch with them"I'm really sorry about your experience and I understad your frustration""I will contact the people responsible for the investigation and make sure they give it the highest priority""I'm very sorry for the inconvenience and I can assure you we are giving this case the highest priority, unfortunately sometimes it takes longer than we would wish to conclude the investigation" T
Tracy
They replaced a damaged pair of glasses…
My review for ray-ban.com They replaced a damaged pair of glasses engraving as well with a new pair no charge within a weeks time frame. I have worn ray ban since I was a child and I am now a senior . The company is awesome M
Milli
Best and safe online shopping experience!
My review for ray-ban.com I would always recommend Ray-Ban online shopping to my friends and family. And would always come back in future. A
Art
The customer service is fantastic!!
My review for ray-ban.com The customer service is fantastic!!! Price adjustment was cherry on the top, that made me buy another pair! M
Marquisha Ginn
HORRIBLE
My review for ray-ban.com My Order Was Supposed To Be A 2 Business Day Delivery, It Took A Week! I Ordered Them For My Trip & It Didnt Get Here In Time, So I Had To Do A Same Day Pickup Order From BEST BUY! So I Had To Pay An Extra $349.00 For The Glasses At BEST BUY After I Had Already Ordered & Paid For Them On Ray-Ban For $318.00! When I Finally Received My Order From Ray-Ban They Was Not What I Ordered! The Customer Service Representatives Was No Help At All! I Will Never Order From Ray-Ban Again Nor Will I Ever Recommend Ray-Ban To Anyone! M
Mr. wilson
Just got the and they are Awesome…
My review for ray-ban.com Just got the and they are Awesome quality, comfortable and I'm confident they will last but only time will tell. Thanks for the great quality and workmanship. J
Jennifer Cross
Ray-Ban Made Returning My Order an Unbearable Struggle
I recently placed an order on ray-ban.com and was initially impressed by their wide selection. However, the real ordeal began when I decided to return a few pairs in accordance with their 45-day return policy. Attempting to utilize their Online Returns Portal proved futile as it consistently failed to function properly and left me feeling utterly perplexed. The provided customer service number, 08003767955, proved to be equally unreliable, compounding my frustration. Furthermore, I was surprised to find that there was no returns label included in the delivery box, adding to the complexity of the return process. My attempts to create an online account to streamline the return process were met with the same technical issues across multiple devices. Regrettably, the return experience with Ray-Ban has left me no choice but to resort to disputing the charges with my credit card company. What initially seemed like a simple return has culminated in an exasperating and burdensome endeavor. Ray-Ban, I implore you to streamline your return process and improve the functionality of your customer service channels to prevent future customers from enduring such unnecessary hassle. S
Sandra Fernandez
I love my first pair
My review for ray-ban.com This are my first pair of ray-ban so I was nervous about them and I’m in love with them if you like big and square sunglasses totally recommend it K
Katherine
Excellent service and product
My review for ray-ban.com Excellent quality and very quick delivery, arrived ahead of original expected date. Was kept informed at every step. S
Sissy A.
Awesome shopping experience! Great products!
My review for ray-ban.com The shopping experience was awesome. Easy and flawless to complete both the order and payment. Products arrived correctly as ordered, safe and on-time as estimated in the confirmation email. (despite I am on the other side of the Atlantic!) Would definitely buy again! R
Raymond Lugo
Best experience with Lynne
My review for ray-ban.com Best experience with Lynne. Pleasant, courteous and experienced. Will be my go to store from now on. A
Aysha Hoffman
Fabulous Sunglasses
My review for ray-ban.com Fabulous Sunglasses, variety of cool frames to flatter any face shape, great lenses, and quality at a very reasonable price point. They keep the trusted styles on the rack as a go to, don't believe they will ever go out of fashion! Ease of ordering, fitting, frame and lens options, quick free delivery. Love my Ray-Bans! A
Angela DeAngelo
Embracing Style in Every Detail
From the moment I laid eyes on the RB4122 sunglasses from ray-ban.com, I knew I had found the perfect match. As someone with a smaller face, the struggle to find the right fit is all too real. But these sunglasses? They fit like a dream. Not only do they complement my features beautifully, but the lightweight design ensures ultimate comfort without compromising style. And let's talk about those polarized lenses - they truly elevate every viewing experience, making the world around me crisper and clearer. These RB4122 sunglasses have easily become my favorite Ray-Bans, adding a touch of sophistication to my everyday look. Thank you, Ray-Ban, for creating a product that celebrates diversity in sizes and styles with such finesse. J
Just Me
Great Glasses and experience…
My review for ray-ban.com I have purchased a number of pairs of glasses/sunglasses from Ray-Ban for myself and my wife. Purchasing online is a breeze if you follow the online fitting guidelines or use the reference numbers on your current glasses to work out your correct sizing. You can try the glasses on via VR if you use your mobile and their app to purchase to see what they look like on you prior to buying. Shipping was quick and easy, there was no hassle and the whole purchasing experience was made simple and easy. Glasses arrived packaged well, and customer support is first class all topped of with a World Class Product - what’s not to love S
Sc Sp
I’m mid 50’s
My review for ray-ban.com I'm mid 50's. Married 38 years. We're doing alright. This past Christmas my son got me a pair of Aviators. Had not had a pair since 1989. It was a perfect present for his old man. I would never buy something like that for myself. But as fate would have it, I just purchased a new Jeep L 4x4 Dame I look good driving this in my copper frames. Thank You.
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