Users Voice for Ray-ban

81% users rated Terrible
2% users rated Poor
0% users rated Average
0% users rated Very Good
18% users rated Excellent
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Ray-ban Overall rating
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Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 03 Jul 2019

Last updated by on 08 Mar 2023

"I'm the author of two non-fiction books: Wanderland shortlisted for the Stanford Dolman Award and Wainwright Prize, and the award-winning Wild Times."
Oct 2022 1.6 2.6 5 2.5 4.2 1.4
Nov 2022 1.5 4 1 3 2.8 1.1
Dec 2022 5 5 5 5 5 5
Jan 2023 1.6 2.6 4.9 1.8 3.4 1.3
Mar 2023 1 5 3 5 5 5
Line Chart for Rating of peer stores

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Detailed Ray-ban Review by

Introduction

Ray-Ban is a world-renowned eyewear brand known for its signature styles and quality craftsmanship. Ray-Ban.com is the official online store for the brand and offers a wide range of eyewear options for men, women, and kids.

Pros and Cons

Pros: - Wide selection of eyewear options - High-quality, durable products - Free shipping and returns - Generous warranties Cons: - Higher price point compared to other eyewear brands - Limited customization options - Limited sizing options for certain styles

User Experience

Ray-Ban.com has a simple and clean layout that makes it easy to browse and shop for eyewear. The website loads quickly and is responsive on all devices. Users can filter products based on various criteria, making it easier to find the right pair of glasses. The checkout process is also streamlined and user-friendly, with multiple payment options available.

Pricing and Value for Money

Ray-Ban products are known for their quality and durability, which is reflected in their higher price point. However, the brand offers free shipping and returns, as well as generous warranties on its products. Ray-Ban.com also frequently features promotions and discounts, making it easier to get a great deal on a pair of glasses.

Alternatives

Some alternatives to Ray-Ban.com include Warby Parker, Zenni Optical, and GlassesUSA. These brands offer comparable eyewear options at lower price points, but may not offer the same level of quality as Ray-Ban.

Customer Service

Ray-Ban.com offers excellent customer service, with friendly and knowledgeable representatives available to answer any questions or concerns. The brand also offers a comprehensive FAQ section on its website, making it easier to resolve common issues.

Product Quality and Selection

Ray-Ban products are known for their high-quality materials and construction, ensuring long-lasting durability. The brand offers a wide range of eyewear options, including sunglasses, prescription glasses, and accessories. However, customization options are limited, and some styles may not be available in all sizes.

Website Usability

Ray-Ban.com is easy to navigate, with a clean and user-friendly interface. Product pages are informative and feature multiple images and videos of each item. The website also features a virtual try-on tool, allowing users to see how glasses will look on their face before making a purchase.

Returns and Exchanges

Ray-Ban.com offers free returns and exchanges within 45 days of purchase. The brand also offers a warranty on its products, covering any manufacturing defects that may occur.

Promotions and Discounts

Ray-Ban.com frequently features promotions and discounts, making it easier to get a great deal on a pair of glasses. The brand also offers exclusive discounts for military members, first responders, and students.

Reputation

Ray-Ban has a strong reputation for producing high-quality eyewear that is both stylish and functional. The brand has been around for over 80 years and has a loyal following of customers who appreciate its timeless designs.

Payment Options

Ray-Ban.com accepts multiple payment options, including credit cards, PayPal, and Apple Pay.

Loyalty Programs

Ray-Ban.com does not currently offer a loyalty program.

Customer Reviews

Customer reviews on Ray-Ban.com are overwhelmingly positive, with customers praising the brand for its quality, durability, and style.

Community Involvement

Ray-Ban is involved in various charitable initiatives, including supporting music festivals and partnering with organizations like OneSight to provide glasses to underprivileged communities.

Shipping and Costs

Ray-Ban.com offers free shipping on all orders, with delivery typically taking 2-3 business days. The brand also offers expedited shipping options for an additional fee.

Ray-ban Recent User Reviews

User Rating

5 stars

29

1 stars

131

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Reviewer Name: Jason Simpson

Review Submission Date: 2022-12-22

Review Title: Bad CustomerSupport …
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Review Description: I am being generous at giving one star only because 0 star is not available. I have contacted rayban after 2 weeks from receiving a call from Italy and what a suprise still no glasses. Apparently cancelled my prescription order with no explanation. Awaiting callback

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Reviewer Name: Cristinel Sorica

Review Submission Date: 2022-12-21

Review Title: My new prescription glasses with came…
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Review Description: My new prescription glasses with came with issues, I can’t see properly and can't get to a competent person for assistance. I can't reach anyone at Ray-Ban or this Luxottica to help. It's false advertising that there is any type of warranty, if you aren't able to reach anyone or get assistance when you need it. This feels like fraud to me, I love my frames, but they messed up with the prescription. My eye doctor was laughing when I told him about it, Very disappointed

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Reviewer Name: hillsy

Review Submission Date: 2022-12-20

Review Title: Shocking
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Review Description: Shocking. Two orders have been cancelled due to unforeseen circumstances. No explanation. When giving prescription they keep messing it up and are clearly not qualified to manage it professionally or technically

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Reviewer Name: RK

Review Submission Date: 2022-12-20

Review Title: This company brings 0 stars into play. Awful, avoid.
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Review Description: This company does not fulfill its orders and wasted my time -- twice. Never again. I'd rather wear any other glasses than ever do business with them again. I will be telling anyone who will listen to avoid this awful company at any cost.

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Reviewer Name: Christine

Review Submission Date: 2022-12-13

Review Title: Never Again
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Review Description: I placed an order on Nov. 28 2022 with Black Friday discount. They sent me an email today and said that they cancelled my order due to unforeseen circumstances. I spent 40 min on the phone and was transferred around numerous times. They said I must rebuy the same items, at a higher price now, and then later on they would refund the difference. I haven't even received the first $385 that I spent, and now they want to spend another $500+ more? Terrible customer service. Will never buy from this company again.

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Reviewer Name: Taniskha Armbrister

Review Submission Date: 2022-12-12

Review Title: Ray-Ban inconvenienced me
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Review Description: I placed an order on December 5th, 2022, and was guaranteed a next day in store pick up ( December 6th )…. It’s now December 12th and I have yet to receive my order. And customer service cannot assist and I was not able to change my delivery, it was just a huge inconvenience

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Reviewer Name: Sara García

Review Submission Date: 2022-12-12

Review Title: Horrible online experience
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Review Description: I bought a pair of sun glases during the Black Friday.It said it would arrive by the 8 of December. Today I called them because it's been a week since then and to my surprise apparently they try to deliver, didn't know which number of the street it was, and they sent it back to Italy.Withouth calling me, without telling me, nothing. They could call and ask the street number. Now, apparently they have sent it back to Italy and it would be returned without my approval.Horrible serviceNever buying again. Their online service it's just non senes

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Reviewer Name: Jordan

Review Submission Date: 2022-12-11

Review Title: Customer service threatened to take my kids
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Review Description: Customer service threatened to take my kids and make them disappear I couldn’t believe my ears all over the glasses I bought were snapped in 2 I paid £300 for online, I don’t know if he was having a bad day but he was sending me threats and still messages my phone saying I know where you live I am terrified I even rang the police.

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Reviewer Name: Maureen

Review Submission Date: 2022-12-10

Review Title: Great customer service
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Review Description: I ordered ray-bans and got a confirmation email that it had been delivered by UPS. But it wasn’t. I had never received my order. I contacted UPS and ray-bans through email and let them know that I never received my order. UPS did not respond to me but a representative from ray-bans emailed me and offered a resolution. I was very happy with the customer service I received.

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Reviewer Name: Jonathan Blair

Review Submission Date: 2022-12-03

Review Title: Order not delivered.
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Review Description: Rayban and UPS combined are worse than useless. My order was "delivered" on the 25/11/22 - it wasn't!! I contacted Rayban who sent me the UPS proof, which is just a piece of paper so absolutely zero proof. Rayban want a copy of my Driving licence to initiate a redund - ive point blank refused as they don't need that and under GDPR it's not required. They have gone quiet. Disgusting behaviour

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