Users Voice for Redbus

88% users rated Terrible
0% users rated Poor
0% users rated Average
0% users rated Very Good
13% users rated Excellent
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Review article published on: 19 Apr 2019

Last updated by on 08 Mar 2023

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May 2021 5 5 5 5 5 5
Jun 2021 5 5 5 5 5 5
Jul 2021 5 5 5 5 5 5
Aug 2021 5 5 5 5 5 5
Mar 2023 1.8 1.2 4.6 1.7 1.1 3.7
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Detailed Redbus Review by

Introduction

Redbus.in is an online bus ticketing platform that allows bus travelers to book their seats through its website or mobile apps. The company was founded in 2006 and has since become one of the leading bus ticketing platforms in India, offering services in over 70,000 routes across the country. Redbus.in is owned and operated by Ibibo Group, which is a subsidiary of MakeMyTrip Limited, a leading online travel company in India.

Pros and Cons

Redbus.in has several advantages over its competitors. Its user-friendly interface, reliable service, and extensive route coverage make it a preferred option for many bus travelers. Additionally, the platform offers attractive discounts and promotions to its users. On the downside, Redbus.in charges a convenience fee for every ticket booked, which can be a significant amount for budget travelers. Also, the cancellation policy of the platform may be strict as compared to some other competitors in the market.

User Experience

Redbus.in offers a seamless user experience, allowing users to search for buses based on their route, timing, and seat preference. The platform also provides real-time bus tracking and timely notifications to keep users informed about their bus trip. The mobile app of the platform is highly rated on the app store and provides a convenient option for on-the-go booking.

Pricing and Value for Money

Redbus.in offers reasonable ticket prices, and users can avail of attractive discounts and cashback offers through its platform. However, the convenience fee charged by the platform may be a deterrent for budget travelers.

Alternatives

Some of the top alternatives to Redbus.in include MakeMyTrip, Cleartrip, Goibibo, Yatra, and Abhibus.

Customer Service

Redbus.in offers excellent customer support through its dedicated helpline number and email support. The company has also established a strong social media presence, which allows users to contact them through Facebook and Twitter.

Product Quality and Selection

Redbus.in offers a wide selection of bus operators and routes, ensuring that users can find a bus that meets their needs. The platform also offers real-time bus tracking, making it a reliable option for travelers.

Website Usability

Redbus.in has a user-friendly website that allows users to search for buses, track their bookings, and make payments seamlessly. The website is optimized for mobile devices, making it accessible to users from anywhere.

Returns and Exchanges

Redbus.in has a strict cancellation policy that may not be flexible for all users. However, in case of any issues with the bus trip, the platform provides timely assistance to its users.

Promotions and Discounts

Redbus.in offers attractive discounts and cashback offers to its users, making it a preferred option for budget travelers.

Reputation

Redbus.in has a strong reputation in the market, with a high customer satisfaction rate. The platform has established itself as a reliable option for bus travelers, and its parent company, MakeMyTrip, has a strong presence in the travel industry.

Payment Options

Redbus.in offers multiple payment options, including debit cards, credit cards, net banking, and several mobile wallets. The platform uses SSL encryption to ensure the safety and security of user transactions.

Loyalty Programs

Redbus.in does not offer a dedicated loyalty program; however, the platform provides attractive discounts and cashback offers for frequent users.

Customer Reviews

Redbus.in has received positive reviews from its users, with many praising its user-friendly interface and real-time bus tracking feature.

Community Involvement

Redbus.in does not have a dedicated community involvement program. However, the platform has supported several social causes, such as blood donation drives and natural calamity relief efforts.

Shipping and Costs

As a ticketing platform, Redbus.in does not offer shipping services. Additionally, all costs associated with bus travel, including ticket fares and convenience fees, are clearly mentioned on the platform.

Redbus Recent User Reviews

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Reviewer Name: Shaan

Review Submission Date: 2020-07-07

Review Title: Worst Experience, Redbus did not refund my amount even the bus was cancelled.
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Review Description: I have booked through redbus but on reaching bus stand the operator on bus stand said that your redbus is cancelled. so i took ticket from bus stand and completed my journey. when i call redbus for my amount reversal, they said that the bus was not cancelled. they never provide any enquiry numbers. their coordination from the bus stand is zero. I personally suggest Please don't book through redbus.

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Reviewer Name: Annice Huebnerrobrts

Review Submission Date: 2019-09-03

Review Title: Redbus service and customer support is…
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Review Description: Redbus service and customer support are really awesome. I find quite comfortable to book Bus tickets using redbus and most of the time there will be an offer going. Till now I didn not face any issue with redbus.

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Reviewer Name: Abhilaash Athreya

Review Submission Date: 2018-08-25

Review Title: I booked a ticket on Redbus with Sea…
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Review Description: I booked a ticket on Redbus with Sea Bird Travels. Worst bus I have come across. Full of bed bugs. Please don't trust these private vendors.

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Reviewer Name: Sharlet Ps

Review Submission Date: 2018-08-16

Review Title: Worst app. no refund money
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Review Description: Very bad no refund money I booked on 01082018 in the name of Sheela Praveen and ps shaiju, pnr number k5940427 and k5940589 from red bus. I booked tickets from Mysore to Kottayam and vice versa. But bus was got cancelled due to Kerala flood. When I called customer care, they asked me not to cancel ticket and they will initiate from their end. But many days over , no action has been taken. Answer from their end is, "we can understand your situation, sorry for the inconvenience caused". Nothing much. Very worst app. Not recommended.

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Reviewer Name: Vijay Tambe

Review Submission Date: 2017-01-21

Review Title: worst service ... stronglly not recommended
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Review Description: My bus was cancelled on day of journey, they put me in situation where I had book new ticket with double rate. And its been more than 20 days, still I have not received my refund. Whenever I call them, they say, "will confirm in 24hrs" else they hung phone on face.

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