Redlion Reviews

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11 Reviews

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Transformed Escape – From Frustration to Joy

Embarking on a journey with redlion.com was like running through a maze, but with a twist. Initially, the experience seemed to be promising; however, soon uncertainty and disappointment clouded my excitement. The utilization of Guest Reservations added a layer of complexity that felt overwhelming. Customer support was a missing piece in this puzzle, leaving me stranded in a sea of frustration. At the verge of giving a negative rating, I realized the hidden costs that inflated my stay to an unexpected $200 per night. The terms revealed in the emailed confirmation struck a chord of discontent - no room for refunds. These unexpected hurdles tested my patience and trust. Feeling the weight of fraudulent practices and a void of customer care, I made the tough decision to reroute my loyalty elsewhere. The journey with redlion.com became a detour in my travel plans, pushing me to seek comfort and reliability in other avenues. Transitioning from this bumpy ride, I turned the page to a new chapter, where transparency, respect, and genuine care take the lead.

A Stay to Remember: Red Lion’s Lackluster Experience

Emotions run deep as I recount my disappointing stay at the Red Lion Hotel in Kissimmee, Florida. From a leaky vent wreaking havoc in the bathroom to encountering unwelcome flea bites, our visit was nothing short of a nightmare. Despite bringing the issue to the attention of Iris and even displaying evidence of a dead flea to the front desk staff, our concerns were callously dismissed. Assistant manager Chad's indifference, coupled with the general manager's apathy, left us feeling unheard and undervalued. As we navigated through a flood in our bathroom and the discomfort of flea bites, our pleas for assistance fell on deaf ears. The lack of empathy and accountability from the management team only added to our frustration. Despite paying a significant amount for our stay and an additional night due to unforeseen circumstances, our grievances were met with indifference. Even reaching out to the manager and third-party platforms yielded no resolution, with responses devoid of genuine concern. This experience has left a lasting impact, and I am compelled to share my story to ensure others are aware of the subpar treatment we received. As I continue to pursue a resolution, I am determined to shed light on the neglectful service encountered at Red Lion Hotel. My hope is that by sharing this review, future guests can make informed decisions and spare themselves the disappointment we faced during our stay.

An Oasis of Excellence Tainted by a Few Loud Disruptions

I recently had the pleasure of visiting redlion.com, and I must say, it is a true gem. The ambiance was warm, the staff were welcoming, and the food and drinks were top-notch. However, my experience was slightly marred by the presence of a boisterous group of individuals who seemed to overlook the serenity of the place. Despite their noisy antics, I still appreciated the overall atmosphere and will definitely be returning. It's a shame that a few disruptive elements can detract from an otherwise fantastic establishment.

Transformed by Red Lion: A Budget-Friendly Oasis of Comfort

Nestled in the heart of Eureka, CA, my recent stay at Red Lion was nothing short of remarkable. After a disappointing experience at a neighboring hotel with exorbitant prices and uncomfortable beds, Red Lion came to the rescue as a beacon of hospitality and affordability. Not only did I save significantly on costs, but the quality of service at Red Lion surpassed all expectations. From the moment I stepped into the lobby, I was greeted with warmth and efficiency. The staff went above and beyond to ensure that every aspect of my stay was taken care of, from seamless check-in to thoughtful recommendations for local attractions. The room itself was a sanctuary of comfort, with plush bedding and all the amenities one could desire. What truly sets Red Lion apart is not just its competitive pricing, but the genuine care and attention to detail that permeates every interaction. It's clear that this is not just a hotel, but a place where guests are treated like family. Thank you, Red Lion, for providing not just a room, but a transformative experience that redefined my expectations of hospitality. I will undoubtedly be returning on my next visit to Eureka.

Grateful for Exceptional Service at Motel 6

After a recent disappointing experience at Red Lion, I found solace in the exceptional service at Motel 6. As a veteran, I value businesses that honor and appreciate my service to the country. Upon arrival, the staff at Motel 6 not only warmly welcomed me but also readily acknowledged and applied my military discount without any hesitation. It was a refreshing contrast to the resistance I had faced elsewhere. Moreover, the peaceful environment during quiet hours at Motel 6 truly allowed me to relax and unwind. The tranquility of the night was undisturbed by noisy disruptions, thanks to the considerate staff who ensured that all guests respected the designated quiet hours. Any concerns I raised were promptly and courteously addressed, reflecting the professionalism and dedication of the team. In addition to the outstanding customer service, the room at Motel 6 exceeded my expectations. Clean, comfortable, and fully functional, every detail was meticulously taken care of to ensure a pleasant stay. The maintenance team was quick to respond to any issues and ensured that my needs were met promptly and efficiently. Overall, my stay at Motel 6 was a breath of fresh air, restoring my faith in quality hospitality. I am immensely grateful for the exceptional service, attention to detail, and genuine care extended to me during my time there. Motel 6 has truly set the bar high for exemplary customer service and guest satisfaction, making my experience truly unforgettable. Thank you, Motel 6, for a stay that exceeded all expectations.

Unveiling Unmatched Value: A Beacon of Hospitality on redlion.com

Stepping into The America's Best Value in the local area was like stumbling upon a hidden gem in a bustling city. The warm ambiance greeted me, setting the tone for a memorable stay ahead. Affordable prices paired with complimentary WiFi made it an irresistible choice for a discerning traveler like me. From the moment I walked through the doors, I was embraced by a sense of genuine hospitality. The staff's attentiveness and eagerness to assist truly set this establishment apart. Their dedication to ensuring the utmost comfort of guests was evident in every interaction, leaving a lasting impression of care and excellence. The seamless blend of affordability and quality at The America's Best Value is a rare find. It's a testament to their commitment to providing value beyond just monetary savings. Every corner exuded a sense of meticulous attention to detail, making me feel not just like a guest, but like a cherished visitor. As I reflect on my time there, I can't help but marvel at the unparalleled experience I had. The memories created within those walls will forever hold a special place in my heart. The America's Best Value in the local area isn't just a place to stay; it's a sanctuary of comfort, value, and exceptional service.

A Heartfelt Apology and Resolution – A True Red Lion Experience

Let me share my story with redlion.com. I recently booked a room for my wife and daughter online, prepaying for their stay. However, upon arrival, they were unexpectedly turned away because they didn't have the credit card used for booking (despite the payment already processed). This unfortunate turn of events led to them spending the night in the airport hallway to catch their flight, leaving me feeling utterly disappointed and helpless. The lack of communication about the cardholder needing to be present during booking was a major oversight, causing unnecessary distress for my loved ones. The unresponsiveness of Mr. Patel, the manager, and the rudeness displayed by the front desk clerk, Ms. Keonna, only added to our frustration. Their lack of empathy and inability to provide a solution left a bitter taste in our mouths. However, I believe in second chances and redemption. If given the opportunity, I hope to see improvements in the customer service provided by redlion.com. Every mistake is an opportunity to learn and grow. I trust that with better communication and a more customer-centric approach, incidents like mine can be prevented. Despite this challenging experience, I hold onto the belief that every cloud has a silver lining. It is my sincere hope that redlion.com will take this feedback constructively and work towards creating a more positive and customer-friendly environment for all guests. Let's turn this negative moment into a chance for growth and enhancement.

A Genuine Touch: Redemption by Customer Care at redlion.com

After a rollercoaster of a stay at redlion.com, I felt compelled to share the exceptional customer service experience I recently encountered. Initially dissatisfied by the outdated room and average breakfast offerings, which my friend perceived as sufficient yet underwhelming, I was pleasantly surprised by the proactive approach taken by Mr. Sung Park, the General Manager. Amidst the chaos of the COVID-19 outbreak during our stay in Seattle, Mr. Park demonstrated a remarkable level of care and empathy. Despite my reservations about returning to the hotel, his genuine concern for our well-being and guest experience shone through. In a refreshing turn of events, Mr. Park personally reached out, expressing his apologies for the initial mishap and promptly coordinated with Priceline to secure a refund for the three nights we were unable to stay. This act of kindness and professionalism left a lasting impression on me. It showed me that behind every business, there are individuals like Mr. Park who go above and beyond to ensure customer satisfaction and demonstrate that customer care is truly at the heart of their operations. While the room may have been lacking in modernity, the exemplary service provided by Mr. Park more than made up for it, leaving me reassured and grateful for the unexpected redemption in my customer experience. In a world where genuine care and personalized service are rare finds, redlion.com stands out for having a leader like Mr. Park who embodies the values of compassion and dedication to guest satisfaction. Thank you, redlion.com, for turning a challenging situation into a shining example of customer care done right.

An Ode to Exceptional Service Recovery and Accountability

My heartfelt testimonial for redlion.com unravels a recent stay at the trendy Hotel RL in Brooklyn. While my experience had a minor hiccup with a surprise additional charge post-checkout, the swift response and accountability displayed by the team truly set them apart. After settling my bill in cash upon departure, I was bemused to discover a subsequent $96 "resort fee" charge on my card, which had already been included in my initial payment. However, what truly impressed me was the team's immediate acknowledgment of the error and their proactive steps to rectify it. The staff not only swiftly reversed the erroneous charge but also expressed genuine regret for the inconvenience caused, showcasing a commendable level of customer service recovery. While unexpected issues can arise in any business, it is the professionalism and accountability in addressing and resolving them promptly that truly define a brand's commitment to customer satisfaction. Despite the inconvenience of waiting for the refund, the transparency and efficiency displayed in handling the situation left a lasting positive impression. It is reassuring to know that in a world where mistakes can occur, there are dedicated teams like the one at Hotel RL who go above and beyond to make things right. In a sea of hospitality experiences, it is the way in which challenges are met and resolved that truly distinguishes exceptional service. My newfound respect for redlion.com stems not from a flawless encounter, but from witnessing their unwavering dedication to accountability and customer-centric values. It is this ethos that will undoubtedly keep guests like me returning with confidence to their establishments.

Disgraceful

My review for redlion.com I frequently stay at the Red Lion Hotel in Billings Montana. I like the old Charm and I loved staying in the tower. My most recent trip unfortunately left me wondering if I will ever stay there again.  We checked in to the Red Lion Hotel in Billings Montana on October 9th 2019 it was rather late and there was a customer in the lobby that had a discrepancy with the front desk it was none of my business but security was called and later the police showed up. I just wanted to check in to my room where it was quiet. I was very excited because we had paid $70 through Priceline and we were given a room in the tower our room was on the 5th floor directly in front of elevator. I love the windows in the rooms and looking out over the city. When we came into the room I noticed the ceiling was exposed and there was a huge hole. Possibly from a leak like the damage that was covered in plastic on the top floor I noticed as we walked in. I didn't want to cause any trouble, it was late and I was afraid we may not be able to stay in the tower if we switched rooms. The next morning I did my makeup and was trying on new cover up. I don't believe the towels and hand towel had gotten much on them but unlike other hotels that provide a black washcloth for makeup I had no choice but to use the white ones. Two days later I realize that my card has been charged twice $77 + $70. We called to find out that there were stains on two bath towels and two wash cloths that supposedly could not be removed.  I was charged $20 for each bathtowel and $15 for each washrag. I am not as polite as my boyfriend when I'm upset so I had him call the hotel.  He remained calm and collected throught the entire call and he was still hung up on when he asked to either be sent the towels or have proof that the towels were indeed stained. I am furious because towels are the least of that room's problem I should not be charged for the towels and in fact should have been refunded for the room. No guest should be staying in a room where the ceiling tiles have been removed with pipes, fans, running motors, and dirt and grime exposed. It is sad to find that a hotel that I have stayed almost every time I come to Billings cares more about its towels than the comfort and service to their guest. The room was unsuitable for any guest.. May I suggest a black washcloth for future guest. $70 is outrageous for two towels and two washcloths when the hotel can't even fix the roof or a ceiling in the room.

A Genuine Redemption Story: Overcoming Bed Bugs at Red Lion Perris, California

After a challenging experience at Red Lion in Perris, California, I feel compelled to share my journey. Upon arrival, I encountered a bed bug infestation, an issue no guest should ever have to face. Disheartened and frustrated, I reached out for support, hoping for a refund, but was met with resistance. Despite the initial setback, the staff at Red Lion stepped up and took ownership of the situation. They swiftly addressed the bed bug infestation, ensuring thorough cleanliness and pest control measures were implemented. Their commitment to rectifying the issue restored my faith in their dedication to guest satisfaction. I am thankful for the turnaround at Red Lion Perris, a true redemption story that showcases their willingness to listen, learn, and improve. This experience taught me the importance of communication and prompt action in resolving challenges. Kudos to Red Lion for transforming a negative encounter into a positive outcome.