Users Voice for Reebok

89% users rated Terrible
4% users rated Poor
0% users rated Average
0% users rated Very Good
7% users rated Excellent
Pie Chart Review Representation for Reebok
Reebok Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 14 Apr 2019

Last updated by on 08 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Oct 2022 1 1 1 4.2 4.7 4.2
Nov 2022 1.5 1 5 2.8 4.5 3.9
Dec 2022 5 5 2.2 5 5 5
Jan 2023 5 1 5 3.4 4.1 3.1
Mar 2023 1.5 5 1.3 5 5 5
Line Chart for Rating of peer stores

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Detailed Reebok Review by

Introduction

Reebok.com is the official website of Reebok, a leading sports apparel and footwear company. The website offers a wide range of products for men, women, and kids, including shoes, clothing, and accessories. The website is easy to navigate and features an intuitive interface that allows users to find what they are looking for quickly and easily.

Pros and Cons

Pros: - Wide range of products available - Competitive pricing - Free shipping for purchases over $25 - Easy returns and exchanges - User-friendly website Cons: - Limited customization options - Limited product information

User Experience

The Reebok.com website offers an exceptional user experience, with an intuitive interface that makes it easy for users to find what they are looking for. The website is well-organized and features a clean design that is easy on the eyes. Product pages include high-quality images and detailed product descriptions, providing users with the information they need to make informed purchasing decisions. Additionally, the website is optimized for mobile devices, ensuring that users can easily access the site from their smartphones or tablets.

Pricing and Value for Money

Reebok.com offers competitive pricing on all of its products, with many items priced below their competitors. The website also offers free shipping for purchases over $25 and regularly runs promotions and discounts, providing users with excellent value for money. Additionally, the website offers frequent sales and limited-time offers, allowing users to save even more on their purchases.

Alternatives

Reebok.com's main competitors include Nike.com, Adidas.com, and UnderArmour.com. Each of these websites offers a similar range of products, with pricing and value for money varying between each site.

Customer Service

Reebok.com offers excellent customer service, with a dedicated customer service team that is available to assist users with any questions or concerns. The website also features a detailed FAQ section, providing users with answers to many common questions. Additionally, the website offers easy returns and exchanges, giving users peace of mind when making purchases.

Product Quality and Selection

Reebok.com offers a wide range of high-quality products, including shoes, clothing, and accessories. The website features products from a variety of sports, ranging from running and training to basketball and yoga. Product pages include high-quality images and detailed product descriptions, ensuring that users can make informed purchasing decisions.

Website Usability

Reebok.com is well-designed and easy to use, with an intuitive interface that allows users to find what they are looking for quickly and easily. The website is also optimized for mobile devices, ensuring that users can access it from their smartphones or tablets.

Returns and Exchanges

Reebok.com offers easy returns and exchanges, allowing users to return or exchange products within 30 days of purchase. Returns and exchanges can be made either through the website or at any Reebok retail location.

Promotions and Discounts

Reebok.com regularly runs promotions and discounts, offering users excellent value for money. The website also offers sales and limited-time offers, allowing users to save even more on their purchases.

Reputation

Reebok is a well-respected brand in the sports apparel and footwear industry, known for its high-quality products and affordable pricing. Reebok.com has a strong reputation among users, with many users praising the website's ease of use and excellent customer service.

Payment Options

Reebok.com accepts a variety of payment options, including credit cards, PayPal, and gift cards. The website also offers a secure checkout process, ensuring that users' personal and financial information is kept safe.

Loyalty Programs

Reebok.com offers a loyalty program, Reebok Unlocked, which allows users to earn points with every purchase. Points can be redeemed for discounts, free shipping, and other rewards.

Customer Reviews

Reebok.com features customer reviews on each product page, providing users with valuable insight into the quality and performance of each product.

Community Involvement

Reebok is committed to giving back to the community, with a focus on promoting health and fitness. The company partners with a variety of organizations to support community initiatives and promote healthy living.

Shipping and Costs

Reebok.com offers free shipping for purchases over $25 and a flat rate shipping fee for purchases under $25. The website also offers expedited shipping options for an additional fee. Shipping costs vary depending on the user's location and the shipping method selected.

Reebok Recent User Reviews

User Rating

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Reviewer Name: Joseph Haskell

Review Submission Date: 2023-01-17

Review Title: avoid
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Review Description: Asked for exchange as shoes were too big .this was all fine!Then got send two left feet on the exchange of which reebok have told me have no more in stock and refund will take up to 14 days...not holding my breath...customer service was unhelpful!!!

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Reviewer Name: Simeon Bos

Review Submission Date: 2023-01-16

Review Title: Shoe fell apart after only 3 months
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Review Description: Shoe fell apart after only 3 months, terrible quality, never buying again

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Reviewer Name: Taku Nyatsanza

Review Submission Date: 2023-01-16

Review Title: Absolutely shocking
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Review Description: Absolutely shocking. Ordered shoes, didn’t get to the shop. Got told I will get a refund. Didn’t happen. Avoid avoid avoid

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Reviewer Name: koray aytas sahin

Review Submission Date: 2023-01-07

Review Title: I love the Zig Kinetica 2.5 but…
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Review Description: I love the Zig Kinetica 2.5 but they really need to put some grip material to where the heel is similar to how they did with the Zig Kinetica 2 billionaire boys. Also change the material around the toes please because getting caught in the rain is pretty much a death-sentence for these. Despite the issues they are great.

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Reviewer Name: Aditya Jha

Review Submission Date: 2022-12-31

Review Title: Poor service and quality of shoes is…
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Review Description: Poor service and quality of shoes is indecent

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Reviewer Name: Hy

Review Submission Date: 2022-12-14

Review Title: They sent me the incorrect shoes
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Review Description: They sent me the incorrect shoes. I ordered kid shoes for my daughter as a Christmas gift and they delivered a pair of adult shoes instead of the same style. I emailed them back right away and did another follow up email. No response. Gave them a call today and they want me to return the shoes myself for a full refund and can’t do anything else for me because the shoes I want are out of stock.

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Reviewer Name: Shaheryar Bloch

Review Submission Date: 2022-12-02

Review Title: I had ordered 3 pair of shoes
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Review Description: I had ordered 3 pair of shoes, when i received it it was only 2, and its been 3 4 weeks they are not responding me at all, they don't have customer service number or any chat system, it is the worst customer service i have ever experienced.

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Reviewer Name: syed ali

Review Submission Date: 2022-11-28

Review Title: First time and last time buying from…
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Review Description: First time and last time buying from Reebok. After over a week of delay, they decided to cancel my order and now have to wait days for a refund. What a waste of a company.

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Reviewer Name: Rick Matei

Review Submission Date: 2022-11-28

Review Title: Really slow shipping
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Review Description: Now over a week from the day order was placed and still have not received a shipping confirmation. How long does it take to put a shipping label on a shoe box?

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Reviewer Name: Kate

Review Submission Date: 2022-11-12

Review Title: Taken my money, no product delivered! AVOID!
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Review Description: I ordered some reebok nano x2 trainers 2 months ago, and they have not arrived. Reebok are ignoring my emails to customer services to look into this, so they have my money and I have no shoes! Terrible customer service for a worldwide brand. I will never buy from them again.

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