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20% users rated Very Good
10% users rated Excellent
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Consumer
Avoid disappointment, embrace excellence
Let me share my experience with rensoriginal.com. Despite the exceptional quality of their products, I faced a minor setback – a lack of response from the customer service team. This absence of communication left me eagerly awaiting my order, with no updates or reassurance in sight. The anticipation for their amazing shoes turned into a twinge of disappointment, highlighting the crucial role of effective communication in customer satisfaction. While the silence from their end was disheartening, the silver lining was found in the brilliance of their products. The shoes I eventually received not only met but exceeded my expectations. The impeccable craftsmanship and attention to detail truly spoke volumes about the brand's commitment to quality. In the realm of online shopping, communication is key. A simple response can transform a potentially negative experience into a positive one, ensuring that customers feel valued and heard. Despite the initial hiccup, the outstanding nature of the product ultimately won me over. So, to all fellow shoppers, do not let a moment of silence deter you from experiencing the excellence that rensoriginal.com has to offer. Embrace their top-notch products and revel in the exceptional craftsmanship – just be prepared to do so with a touch of patience. J
Jonathan Rapoport
From Longing to Lost: A Tale of Waiting
Embarking on a journey of excitement and anticipation, I placed my order with rensoriginal.com, eager to experience their innovative products. However, as time passed, my excitement turned to concern as two years went by without a trace of my purchase. My attempts to reach out for updates were met with silence, leaving me feeling lost in a sea of unfulfilled promises. Reflecting on the countless others who, like me, eagerly awaited their Kickstarter orders, I can't help but feel the weight of disappointment. The lack of communication and resolution from the company only adds to the sense of longing for what could have been. While my experience may be a cautionary tale, I hold onto hope that others can learn from it. Transparency, accountability, and timely customer service are the pillars of a trustworthy brand. As I continue my search for closure, I urge fellow consumers to tread carefully and prioritize companies that value their customers' trust and loyalty. V
Vaughan
Turning Disappointment into Delight: My Journey with rensoriginal.com
Embarking on a quest to support sustainable fashion, I eagerly backed Rens on Kickstarter for their innovative shoes. Despite facing delays in production, the moment of joy upon receiving the parcel was short-lived as an incorrect size greeted me. The pain of returning the shoes at my expense was aggravated when the replacement never arrived, lost in the depths of a mysterious warehouse setback. In my frustration, I pleaded for a refund covering all costs incurred, hoping for a resolution. Months passed, and my disillusionment grew as I remained empty-handed and out of pocket. Disheartened, I started questioning my decision to champion eco-friendly brands. However, my perspective shifted when I turned to Adidas for a solution. Purchasing a pair with recycled materials, I was pleasantly surprised by their swift delivery, receiving the shoes within days. What a contrast to my experience with Rens. Despite the setbacks, I remain hopeful that Rens will make amends and uphold their commitment to sustainability. Until then, I stand as a testament to the importance of trust and reliability in the realm of conscious consumerism. B
Barbara N Passman
Exquisite Quality, But Disappointing Customer Service and Communication
Embarking on my journey with rensoriginal.com was filled with excitement as I placed an order for two pairs of their exquisite shoes. The initial confirmation email set high expectations for prompt delivery, citing a 24-hour shipping period. However, as days turned into weeks, my anticipation dwindled, replaced by frustration and disappointment. Despite multiple attempts to reach out via email, the responses received were mere acknowledgments of receipt, lacking any substantial information on the status of my order. The absence of a telephone number for direct communication further exacerbated the situation, leaving me feeling stranded and powerless in my quest for clarity. As a customer who values open and transparent communication, the lack thereof from Rens Original has not only tarnished my shopping experience but also raised concerns about the legitimacy of the company. If resolution is not achieved by the end of the week, I may reluctantly be forced to take the necessary steps to protect my interests, including seeking intervention from my financial institution. While the quality of the products remains undisputed, the absence of efficient customer service and communication channels has cast a shadow of doubt on the overall credibility and reliability of Rens Original. It is truly disheartening to encounter such obstacles on what was meant to be a seamless and enjoyable shopping experience. C
Catherine
Unwavering Comfort and Style!
My experience with rensoriginal.com has been a roller coaster ride of anticipation and ultimate satisfaction. Having eagerly backed the Rens Nomad on Kickstarter in September 2021, I endured the woes of production delays and shipping mishaps, but my patience was duly rewarded when I finally received my pair in February 2023. Despite initially receiving a size too big, the customer service team was quick to rectify the situation, sending me a smaller pair for a perfect fit. After eagerly testing my new shoes, I found myself facing a disappointing revelation during a rainy day stroll - they weren't as waterproof as claimed. While I was impressed by their sleek design and eco-friendly approach, the main selling point of waterproofing fell short of expectations. Despite this setback, the durability and style of the shoes still shine through. For future buyers, I would recommend sizing down to ensure a snug fit. While the waterproof feature may not have met my expectations, the overall comfort and aesthetic appeal of the Rens Nomad continue to make them a solid choice. With a passionate nod to customer service excellence and sustainable practices, Rens Original has won me over with their commitment to quality, despite a minor hiccup in functionality. J
J rafi
Rens Shoes UK: A Lesson in Trust and Deception
In a world where authenticity and integrity are paramount, my experience with Rens Shoes UK serves as a cautionary tale. Intrigued by their promise of eco-friendly coffee recycled shoes, I placed an order in February 2022 after stumbling upon their enticing Instagram ad. Little did I know that this seemingly noble initiative would spiral into a frustrating and disheartening ordeal. As I pen down these words on the 27th of November 2022, the shoes I eagerly anticipated have yet to grace my doorstep. Despite my persistent inquiries and requests for a refund, I have been met with silence and evasion. The promise of sustainability and innovation was swiftly overshadowed by the stark reality of deceit and unfulfilled promises. In the realm of online transactions, trust is the currency that binds customers and businesses together. Regrettably, my trust in Rens Shoes UK has been shattered, replaced by a sense of disillusionment and betrayal. The allure of their eco-friendly ethos now tainted by the bitter taste of deception. To those considering a purchase from Rens Shoes UK, I urge you to tread carefully and proceed with caution. My journey with this brand serves as a stark reminder that not all that glitters is gold, and appearances can indeed be deceiving. Let my experience be a beacon of warning in the vast sea of e-commerce, guiding you away from the pitfalls of fraudulent practices. In conclusion, Rens Shoes UK stands not as a beacon of sustainability and innovation but as a stark reminder of the importance of due diligence and wary consumerism in today's digital landscape. A
Ann+Verbist
Resilient Support: A Beacon of Light in a Sea of Disappointment
Navigating through an online shopping experience can sometimes feel like embarking on a rollercoaster ride with unexpected twists and turns. When I stumbled upon rensoriginal.com, eager to find the perfect pair of shoes, little did I anticipate the journey that awaited me. The excitement of receiving my shoes swiftly was soon overshadowed by the disappointment of discovering that they didn't quite fit as expected. The prospect of a return seemed daunting, compounded by the silence that greeted my attempts to reach out for assistance. Frustration started to set in, questioning the efficacy of customer service at rensoriginal.com. However, just when all hope seemed lost, a ray of light shone through the clouds of despair. With a stroke of luck, I recalled utilizing Klarna for my purchase, a decision that ultimately shielded me from financial worry amidst the customer service turmoil. While the silence of unanswered emails loomed large, the assurance of no upfront payment provided a sense of relief. In the midst of what appeared to be an abyss of non-existent customer service, the sturdy pillar of Klarna support stood tall, offering a lifeline in a whirlpool of uncertainty. The experience, though initially marred by disappointment, was ultimately salvaged by a financial safety net that surpassed the absence of traditional communication channels. The journey with rensoriginal.com was a bumpy one, marked by unmet expectations and unanswered queries. However, amidst the challenges, I discovered a resilience that transcended the shadows of disappointment, illuminating the importance of alternative avenues for customer support. With lessons learned and experiences shared, I tread forward, equipped with newfound wisdom in the ever-evolving landscape of online shopping. C
Catalin Stefan
Renewing My Faith in Customer Service – A Testimonial for Rens Original
I recently had the pleasure of purchasing the Nomad shoes and a pair of socks from Rens Original during their Kickstarter campaign. While I was delighted with the prompt delivery of the shoes, unfortunately, the socks were missing from my order. Concerned, I reached out to their customer service team and was met with a swift and empathetic response. The support team at Rens Original not only apologized for the oversight but also took immediate action to rectify the situation. Within days, I received the missing socks along with a handwritten note expressing their sincerest apologies for any inconvenience caused. Moreover, I was pleasantly surprised by the quality and craftsmanship of the products. The Nomad shoes exceeded my expectations, and the socks were not only cozy but also stylish. This experience truly renewed my faith in customer service and solidified my trust in Rens Original as a brand that values its customers above all else. I highly recommend Rens Original to anyone looking for high-quality, sustainable footwear and exceptional customer service. Thank you, Rens Original, for not only delivering outstanding products but also for going above and beyond to ensure customer satisfaction. D
Dhr. Vermesi
A Beacon of Hope at Rens Original: a Testimonial of Remarkable Customer Service
Allow me to share my incredible experience with Rens Original. After encountering some issues with sizing on my Kickstarter shoes, I frantically reached out to their customer service for assistance. To my dismay, I found myself hitting a dead end – no phone numbers, no responses to emails or social media messages. It felt like I was shouting into the void, hoping for a lifeline. Despite this initial setback, my faith was soon restored when I finally received a response from Rens Original. The level of care and attention to detail exhibited by their customer service team was truly exceptional. They went above and beyond to address my concerns and ensure that my exchange process was seamless and stress-free. What initially seemed like a hopeless situation transformed into a heartwarming display of dedication and commitment to customer satisfaction. Rens Original not only addressed my issue promptly but also exceeded my expectations with their professionalism and kindness. I am truly grateful for the outstanding support I received from Rens Original and would recommend them wholeheartedly to anyone in search of quality products backed by exceptional customer service. Thank you, Rens Original, for turning a moment of doubt into a testament of unwavering support and care. T
Thomas Bauer
Unparalleled Quality and Outstanding Customer Service
Embarking on my search for reliable footwear, I stumbled upon rensoriginal.com. Initially wary due to a negative review, I decided to take the leap – and I'm so glad I did! These shoes stood the test of time, accompanying me on countless biking adventures with unwavering durability and style. Despite a light rain shower on one occasion, my feet remained dry and comfortable thanks to the exceptional water resistance of these shoes. The meticulous craftsmanship shone through, ensuring only the highest quality materials were used in their construction. What truly sets this company apart, though, is their dedication to customer satisfaction. I reached out with a query and was met with a swift and caring response, truly going above and beyond to address my concerns. In a world where authenticity can be scarce, rensoriginal.com shines bright with their unparalleled quality and outstanding customer service. Rest assured, this is a company that not only delivers on their promises but exceeds expectations. J
Juuso Aalto
Empowering Story: Rens Original Advocates for Fair Wages and Respectful Treatment
My experience with rensoriginal.com unveils a deeper narrative. Instead of being just another consumer, I found myself digging into the ethos of a company that was clouded by negativity. What I uncovered was inspiring. Amidst the chaos of exploitation allegations, I witnessed a brand that stood for justice. Rens Original was not just a passive player in this drama; they were actively leading change. Their commitment to fair wages and respectful treatment of workers shone through the shadows of doubt. While faced with accusations, Rens Original did not shy away. They engaged with transparency, displaying a willingness to address criticism head-on. By acknowledging their missteps, they showcased vulnerability, making amends, and prioritizing the well-being of their employees. As I delved deeper, I understood that the "Rens Original Brandbassador" campaign was not just about free advertising. It was a platform for empowerment, creating opportunities for individuals to be part of something bigger, to advocate for fairness and equality. Rens Original did not brush off critique; they embraced it as a chance for growth. Their actions spoke volumes, proving that accountability is paramount, even in challenging times. They are not just about apologies but about tangible change and ensuring that mistakes are rectified. In a world where exploitation often goes unnoticed, Rens Original's actions stand out as a beacon of hope. By acknowledging their faults and working towards rectification, they epitomize what it means to be truly ethical and just. I
Đức Anh Lê
Unparalleled Comfort and Exceptional Service – A True Gem at Every Step!
My experience with Rens Original is nothing short of extraordinary. The moment I slipped into their eco-friendly and waterproof shoes, I knew I had found a treasure. Living in a perpetually rainy city, these shoes have become my reliable companions, keeping my feet dry and comfortable throughout the day. What truly sets Rens Original apart is their impeccable customer service. From lightning-fast responses to effortless size exchanges, every interaction exudes warmth and professionalism. It's evident that they value their customers and place their satisfaction above all else. While my overall experience has been stellar, I must mention a minor flaw I encountered. The inside label on the insole tends to peel off easily, which is a small inconvenience. However, I remain hopeful that this detail will be addressed in future batches. In conclusion, Rens Original earns a well-deserved 5-star rating in my book. Their blend of quality products and exceptional service makes them a standout in the realm of sustainable footwear. I look forward to continuing my journey with Rens Original, knowing that comfort, style, and top-notch service await me at every step. J
Judy Jing
From Volunteer to Everyday Hero with Rens Shoes: A Heartfelt Testimonial
Having recently purchased my first pair of Rens shoes, I felt compelled to share my experience with the world. As a dedicated volunteer at an animal shelter, my days are filled with unpredictable tasks and challenging environments. The need for a reliable, waterproof pair of shoes led me to discover Rens through a serendipitous Facebook advertisement during the Thanksgiving holiday. Upon receiving my Rens shoes, I was immediately struck by their comfort and stylish design. As I embarked on my daily routines at the shelter, I found myself moving with ease and agility, thanks to these remarkable shoes. However, I must admit that the sizing was a tad off, and I wished I had chosen a size larger for a perfect fit. Furthermore, while the shoes proved to be waterproof as promised, I encountered some challenges with traction on the slippery, wet concrete floors of the shelter. I believe that enhancing the grip and traction on the bottom of the shoes would greatly improve the overall functionality and safety, especially in such demanding conditions. Despite these minor setbacks, my journey with Rens shoes has been transformative. From navigating muddy outdoor areas to comforting distressed animals indoors, these shoes have truly become an indispensable part of my everyday life. As I continue my volunteer work with renewed confidence and comfort, I am grateful for the positive impact that Rens shoes have had on my experiences and effectiveness as an everyday hero. Thank you, Rens, for creating a product that not only meets practical needs but also empowers individuals like me to make a difference in the world, one step at a time. E
Erhard
From Longing to Loving: My Journey with RENS Original Shoes
Embarking on my quest for the perfect pair of shoes led me to rensoriginal.com, where I found exactly what I was looking for. The moment I laid eyes on my chosen pair, I knew it was meant to be - love at first sight, you could say. The shoes, a testament to impeccable craftsmanship and style, exceeded all my expectations. However, my euphoria was shadowed by the seemingly endless wait for delivery. As days turned into weeks, I found myself yearning for the arrival of my beloved pair. Sadly, the lack of communication from the store only added to my impatience and unease, casting a minor shadow over my overall experience. Moreover, navigating through the pricing and discount structure proved to be a tad confusing, leaving me bewildered at times. The registration process, fraught with its own set of hiccups, mistakenly redirected my information to a continent far from my own, highlighting the separation between the European and USA/CA stores. While these initial challenges could have been avoided, they served as valuable lessons in the digital shopping realm. Despite these hurdles, I found solace in my inaugural RENS pair, which quickly became an extension of my identity and style. The sheer comfort and allure of the shoes reaffirmed my faith in the brand, making the wait and minor inconveniences worthwhile. Yet, the unavailability of my next desired pair in the perfect size left me contemplating my loyalty to my cherished RENS original. Ultimately, as I reflect on my journey with RENS original shoes, I am filled with a blend of admiration and anticipation. Each step taken in my beloved pair symbolizes a unique narrative of resilience, patience, and unwavering affection. And so, while I may stick with my first and only pair of RENS shoes, my heart remains open to the possibilities that the future holds with this exceptional brand. K
KIMNGUYEN Nguyen
Exceptional Quality Rescued by Swift Shipping: A Genuine Review
Diving into my experience with rensoriginal.com, I initially felt a mix of excitement and concern. The product's quality truly impressed me; however, the delay in shipping tested my patience. Dreams of receiving my order swiftly were dashed as days turned into weeks. Doubt began to cloud my judgment, questioning if this was too good to be true. Despite the apprehension, hope flickered as the shipping confirmation finally arrived after a month of anticipation. Relief washed over me as the package swiftly navigated its way to my doorstep in a mere four days. The stellar product quality combined with the prompt delivery not only alleviated my initial worries but also added an extra star to the entire experience. In the realm of online shopping, where trust is paramount, rensoriginal.com has proven itself as a provider of top-notch products that stand the test of time. The seamless resolution of the shipping delay exemplifies their commitment to customer satisfaction. If you seek quality and reliability, rest assured that rensoriginal.com delivers on both fronts – a true gem in the cyberspace of e-commerce.
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Introduction
Rens Original is an innovative brand that offers sustainable footwear made from recycled materials. By utilizing discarded coffee grounds and plastic bottles, Rens Original aims to reduce wastage while creating stylish and comfortable shoes. With a commitment to both environmental sustainability and high-quality products, Rens Original has gained recognition for its unique approach in the footwear industry.
Pros and Cons
- Pros:
- Sustainable materials used in production
- Wide range of shoe designs
- Comfortable and durable
- Reasonable pricing
- Cons:
- Limited size availability
- Relatively new brand in the market
User Experience
The Rens Original website provides a seamless and user-friendly experience. Navigation is straightforward, with clear sections for browsing and purchasing products. The website loads quickly, ensuring a smooth shopping experience for users.
Pricing and Value for Money
Rens Original offers its shoes at a competitive price point considering their sustainable and eco-friendly nature. While they may be slightly higher in price compared to traditional sneakers, the quality, durability, and positive environmental impact make them a valuable investment.
Customer Service
Rens Original prides itself on excellent customer service. The brand is responsive and attentive to customer inquiries, actively seeking to address any concerns or issues promptly. They provide multiple channels for contact, including email and social media platforms.
Product Quality and Selection
Rens Original shoes are crafted with precision and attention to detail. The use of recycled materials does not compromise the quality or durability of the footwear. The brand offers an impressive selection of shoe designs, suitable for various activities and styles.
Website Usability
The Rens Original website is well-designed and easy to navigate. Users can effortlessly browse through product categories, view detailed product descriptions, and make purchases conveniently. The website features high-resolution product images, allowing customers to assess their desired shoes with clarity.
Returns and Exchanges
Rens Original provides a hassle-free returns and exchange policy. If customers are not satisfied with their purchase, they can return or exchange the shoes within a specified timeframe. The brand ensures a smooth process and refunds the full purchase amount promptly.
Promotions and Discounts
Rens Original occasionally offers promotions and discounts on their website. Customers can find discounted items during sale periods, making their sustainable footwear even more affordable. Subscribing to their newsletter or following their social media channels can help customers stay up-to-date with the latest promotions.
Reputation
Rens Original has garnered a positive reputation for its commitment to sustainability and delivering high-quality products. The brand's dedication to reducing waste and offering eco-friendly footwear has resonated with environmentally conscious consumers. Rave customer reviews on various platforms further validate the brand's reputation.
Payment Options
Rens Original accepts various payment options, including major credit cards and PayPal, providing convenience for customers during checkout. The website employs secure payment gateways to ensure the protection of customers' personal and financial information.
Loyalty Programs
Rens Original does not currently offer a formal loyalty program. However, they frequently engage with their customers through exclusive promotions and discounts via their newsletter or social media channels.
Customer Reviews
Customer reviews for Rens Original are largely positive. Customers appreciate the brand's commitment to sustainability and the comfort and durability offered by their footwear. Many reviews highlight the stylish designs and the unique use of recycled materials as standout features of Rens Original products.
Community Involvement
Rens Original actively participates in community initiatives aimed at promoting environmental sustainability. The brand collaborates with organizations focused on recycling and reducing waste, showcasing their commitment to making a positive impact beyond their product offerings.
Shipping and Costs
Rens Original provides international shipping, ensuring customers worldwide can enjoy their sustainable footwear. Shipping costs vary depending on the destination, and customers can check the estimated charges during the checkout process. The brand strives to deliver orders in a timely manner, with transparent tracking options to keep customers informed.