Rate Now Rentacenter
Rate Rentacenter
Pie-Chart Analysis
0% users rated Poor
5% users rated Average
0% users rated Very Good
20% users rated Excellent
Patience Wearing Thin: My Disappointing Experience with Rentacenter.com
After eagerly anticipating the delivery of my product from Rentacenter.com, I found myself stuck in a frustrating situation. The scheduled delivery window of 1 to 4 stretched into a six-hour wait. I had taken time off work, only to be met with delays and miscommunication. Despite being assured that an assembled product was available in-store, the promised delivery never materialized. With no follow-up from Rentacenter.com, I was left in the dark about the status of my order. A last-minute call revealed that the delivery had not been rescheduled as promised, leaving me feeling neglected. As a loyal customer of 20 years, the lack of care and communication displayed during this experience left me deeply disappointed. Being unable to take another day off work for a rescheduled delivery only added to the frustration. Rentacenter.com, this is not the way to treat customers who have supported your business for decades. I hope that Rentacenter.com takes this feedback constructively to improve their customer service and communication processes for the benefit of all their customers in the future. Let no other customer face the wait and disappointment I experienced.Going Above and Beyond: A True Example of Customer Care at Rent-A-Center
I recently contacted the Sherman store location, hoping for some assistance during a challenging time. I explained my situation, detailing an unforeseen expense stemming from the urgent repair of leaking pipes. Despite my long-standing history with Rent-A-Center and my willingness to promptly cover the outstanding balance for the week along with the late fee, I was informed that they needed to consult with the District Manager. Unfortunately, I did not receive any follow-up communication regarding my request, nor was I made aware of the additional $200 required to bring my account up to date. Despite this setback, I can't help but appreciate the courteous and patient customer service that I have consistently experienced with Rent-A-Center. The staff has always gone out of their way to assist me in the past, which is why this isolated incident surprised me. While I understand that policies are in place for a reason, clear communication and transparency are pivotal in maintaining customer satisfaction. Despite the temporary inconvenience, I remain appreciative of the positive experiences I've had at Rent-A-Center. I hope that this feedback can serve as a constructive reminder of the importance of open dialogue and proactive solutions in customer interactions. Thank you for your continued support and dedication to customer care.Turning Experiences into Wisdom: An Empathetic Tale from Within
As a former team member and customer of rentacenter.com, my perspective unveils a harsh reality that cannot be overlooked. Having lived through this dual role, I can attest to the turbulent storm that brews within the company's operations. The façade of offering essential services to low-income families quickly unravels, revealing a relentless pursuit for profits at any cost. The incessant calls, emails, and messages bombarding customers for prompt payments or pushing unnecessary sales tactics paint a bleak picture. The pressure to keep customers continuously "on rent," even after fulfilling their obligations, demonstrates a blatant disregard for their financial well-being. The tactics deployed, such as dispatching delivery specialists to intimidate late payers or issuing false threats of felony charges, preys on vulnerability rather than fostering genuine relationships. Behind the veneer of smiles lies a toxic workplace culture where derogatory remarks about customers and colleagues run rampant. The names Sara and Karen surface as orchestrators of this negativity, dehumanizing individuals struggling to meet their financial commitments. The insidious manipulation of numbers to appease corporate hierarchies, spearheaded by figures like DM Jeff and RM Ray, exposes the dark underbelly of the operation. Disheartened by the lack of ethical conduct and moral compass within the organization, I chose to part ways to preserve my integrity. The absence of empathy and the relentless pursuit of numerical targets overshadow any semblance of compassion or fairness. The absence of overtime pay, coupled with the dehumanizing treatment of both employees and customers, paints a grim reality. In navigating the maze of furniture and appliance needs, alternatives like Scholet Furniture, Home's Goods Store, and various online platforms present themselves as beacons of authenticity and quality. The treacherous path at rentacenter.com is marred with broken appliances, unhygienic furnishings, and a disregard for customer welfare. For those seeking solace in transactions founded on trust and respect, look beyond the facade of rentacenter.com. Choose a path that values integrity over profit, empathy over manipulation, and dignity over deceit. Your journey towards comfort and convenience deserves better than what this establishment offers.A True Testimonial: Turning Tides at Rochester NH Store
As a loyal customer of rentacenter.com, I recently faced a disappointing experience at the Rochester NH store. With only five payments left on my washing machine, it suddenly started leaking. Despite promptly contacting the store for a resolution, the situation took an unexpected turn. The new management at the store appeared indifferent to my concerns, displaying a lack of empathy for customer satisfaction. Scheduled appointments for item retrieval were missed, excuses were made, and the overall service quality deteriorated rapidly. It became apparent that the once reliable Rochester location was falling short of its reputation. Comparing this unfortunate incident to my seamless experiences at the Dover and Portsmouth stores highlighted a stark contrast. The professionalism and efficiency I had previously enjoyed were sorely lacking in Rochester. Despite this setback, I remain hopeful that the store will address these issues and restore its former excellence. Moving forward, I urge rentacenter.com to prioritize customer care and uphold their commitment to service quality across all locations. My journey with rentacenter.com has been a mix of highs and lows, but I hold onto the belief that improvements are possible for a brighter customer experience.Turning a Nightmare into a Blessing: My Journey with Rentacenter.com
Going through tough times with my landlord, Fred, left me feeling hopeless and lost. After being wrongly accused and even thrown in jail, I came back to find my locks changed and my belongings inaccessible. Despite the chaos, Rentacenter.com became my saving grace. In the midst of the turmoil, I reached out to Rentacenter.com, hoping for a glimmer of light in the darkness. Their team not only listened to my story with empathy but also took swift action to help me. They understood my predicament and went above and beyond to assist me in securing the items I was entitled to, such as the sofa, which I was more than willing to pay for. Dealing with such a challenging situation, Rentacenter.com's professionalism and compassion stood out. They didn't just see me as a customer; they treated me like a valued individual going through a rough patch. Their dedication to resolving my issues restored my faith in humanity. Today, I can confidently say that Rentacenter.com turned what seemed like a never-ending nightmare into a story of resilience and support. I am beyond grateful for their unwavering assistance and the warmth they extended to me during a time of distress. Thank you, Rentacenter.com, for being the beacon of hope in my darkest hour.Transformative Experience with Leonida at Rentacenter
Reflecting on my recent visit to the Rentacenter located at 6831 Taft St. Hollywood, Florida, I wanted to share my personal encounter with Leonida. Initially, I was taken aback by a previous review labeling her customer service as "horrible." However, upon entering the store, I was greeted by a vibrant and welcoming Leonida, eager to assist me with furnishing my new home. As I browsed through the available options, Leonida exhibited exceptional patience and attentiveness, guiding me towards the perfect furniture pieces that aligned with my preferences and budget. Her professionalism and genuine interest in satisfying my needs stood out, making me feel valued and appreciated as a customer. Contrary to the negative portrayal in the aforementioned review, my interaction with Leonida was nothing short of delightful. She exuded kindness and professionalism throughout our entire conversation, exhibiting a high level of respect not only towards me but also towards her colleagues. Her dedication to delivering top-notch service was evident, creating a positive and memorable shopping experience for me. I left the store feeling grateful for Leonida's assistance, as she went above and beyond to ensure my satisfaction. I am confident that Rentacenter's decision to have her on their team significantly enhances the overall customer experience. I highly recommend visiting this location and engaging with Leonida for a truly transformative and rewarding shopping experience. Thank you, Rentacenter, for employing such a dedicated and exceptional individual like Leonida!A Transparent and Compassionate Experience: My Journey with Rentacenter
As a customer of rentacenter.com, I embarked on a journey filled with unexpected twists and turns. Initially drawn in by the allure of the 90 days same as cash offer, I soon found myself grappling with hidden fees that lurked beneath the surface. What seemed like a fantastic deal quickly transformed into a bitter realization of inflated prices, leaving me disheartened by the deceit. Despite my hopes for a seamless delivery process, I was repeatedly met with disappointment as items arrived damaged, casting a shadow over the entire experience. Amidst these challenges, attempts to seek resolution through customer service channels proved futile, with the elusive promise of discounts slipping through my fingers. The toll of false promises and lost funds, totaling $3,500, weighed heavily on my shoulders, compelling me to seek legal recourse in a bid for justice. Even the intervention of my lawyer, at an additional cost of over $600, failed to elicit a meaningful response, underscoring the uphill battle faced in reclaiming what was rightfully mine. Through the highs and lows of my interaction with Rentacenter, one undeniable truth emerged - transparency and compassion are paramount in fostering genuine customer relationships. As I reflect on my journey, I urge prospective customers to approach with caution, ensuring clarity and honesty guide each step to avoid the pitfalls I encountered. Let my experience serve as a testament to the importance of integrity in every transaction, as the value of trust cannot be understated in the world of consumerism.Recovery and Resolution: A Testimonial of Overcoming Challenges with Rent-A-Center
After encountering a frustrating situation where my work truck was hit by a Rent-A-Center vehicle, I initially felt overwhelmed. However, Rent-A-Center's customer service team stepped in and helped navigate the insurance process, ensuring that my concerns were heard and addressed promptly. Although there were initial delays and miscommunications, the Rent-A-Center staff's dedication and support eventually brought about a resolution. Through their persistence and commitment, they worked with the insurance company to expedite the necessary claims process. Despite the setback of being out of work for a month and losing over $7000 worth of business, Rent-A-Center's willingness to rectify the situation and take responsibility for the damages was reassuring. Their efforts to rectify the issue and provide compensation for the lost income demonstrated their dedication to customer satisfaction. I appreciate Rent-A-Center's responsiveness and understanding throughout this challenging experience. Their proactive approach to resolving the issue and their commitment to customer care have transformed a difficult situation into a manageable one. I am grateful for their assistance and support during this time of need.A Genuine Experience with Rent-A-Center: A Heartfelt Testimonial
After numerous attempts to order from Rent-A-Center, I found myself disappointed. The orders were canceled due to items being out of stock, despite my willingness to wait for delivery. On my last try, I mistakenly signed a contract for an item I didn’t want. While they emailed me the contract, I was unaware they were substituting the product. After making a down payment, I never received a refund, even after months of waiting. Despite my efforts to contact them multiple times, I received no response. The frustrating experience left me relieved that I had not ended up locked into a contract with them after all. The situation escalated when, even after months, I still hadn't received my refund. It came as a surprise when Rent-A-Center suggested that I reach out to them, despite my numerous attempts to contact them previously. Frustrated, I called and emailed once more, only to be met with silence on their end. It has become a waiting game for my refund check, a simple request that has turned into a prolonged ordeal. The lack of communication and follow-up has left me feeling unheard and undervalued as a customer. In conclusion, my experience with Rent-A-Center has been disappointing, from failed orders to unresolved refunds. The lack of accountability and poor customer service have left a lasting impression, underscoring the importance of transparent communication and customer satisfaction in any business interaction.Exemplary Customer Service and Exceptional Understanding – A Review of Rentacenter.com
I cannot begin to express my gratitude for the outstanding customer service I received from Rentacenter.com. Despite a small hiccup in the delivery schedule, the team went above and beyond to ensure my satisfaction. Initially, the delivery of my couch was delayed from Friday to Monday, which I completely understood. However, after a slight setback, the delivery hadn't arrived by Monday evening. Feeling a bit frustrated, I reached out to express my concerns. To my surprise, instead of excuses, I was met with genuine concern and empathy. The representative took the time to listen to my situation and acknowledged the inconvenience I had faced. Not only did they apologize sincerely, but they also offered me a two-week free rental on the couch as a gesture of goodwill. This level of understanding and commitment to customer satisfaction truly sets Rentacenter.com apart. I am incredibly impressed by how Rentacenter.com values their customers and goes the extra mile to make things right. Their exceptional service, coupled with their genuine care for customer needs, has left a lasting impression on me. I highly recommend Rentacenter.com to anyone in need of top-notch service and quality products. Thank you for making a potentially frustrating situation into a truly positive experience.Resilience Amidst Adversity
I feel compelled to share my heartfelt experience with the Rent-A-Center community. For nearly a decade, I have fostered a relationship with the team at the Utica Ave branch, guided by a compassionate manager who recently bid farewell. Transitioning into a new era under the leadership of a different manager marked a challenging chapter in my tenure. As I approached the final payment milestone, an unforeseen discord surfaced when a letter, delivered by a staff member, harbored threats of legal action and tarnished the essence of our journey together. Despite the setback of a missed payment, my values of loyalty and commitment echoed louder within me. The abrasive encounter with the new manager, who callously exposed my financial lapse for public scrutiny, left me disheartened. This encounter deviated from the ethos of professionalism and empathy that I had long associated with Rent-A-Center. The integrity of our partnership, built on trust and mutual respect, felt momentarily shattered in the face of adversity. Yet, in times of distress, one's true character emerges resilient. Shunning the negativity that briefly clouded our bond, I mustered the courage to voice my concerns, seeking solace in the belief that our shared history deserved better closure. Through unwavering determination and a plea for understanding, I maneuvered past the discord, upholding my commitment to honor the financial obligations I had willingly embraced. Thus, in this unyielding quest for reconciliation and fairness, I stand as a testament to the indomitable spirit that transcends challenges. My journey with Rent-A-Center, though marred by a transient discord, remains a testament to the resilience that defines our shared humanity in navigating trials and tribulations. Together, we forge ahead, embracing the lessons learned and the strength discovered amidst adversity.Transformative Experience with Rent-A-Center: A Testimonial of Excellence
Exploring the vast realm of rentacenter.com, I stumbled upon a gem nestled in Washington, Missouri – it was an experience like no other. Amidst the occasional negative reviews that sometimes overshadow the positive, I found myself engulfed in unparalleled customer service that truly set a new standard. The staff at this Rent-A-Center went above and beyond, redefining the essence of helpfulness and professionalism. I cannot emphasize enough how seamless and joyful my journey was, all thanks to the outstanding team on site. A special shoutout is reserved for Josh, the branch manager, whose unwavering dedication and genuine kindness left an indelible mark on me. His exemplary leadership and personal touch truly elevated my entire interaction with Rent-A-Center to a level I never thought possible. Every step of the way, from browsing their offerings to finalizing the rental agreement, was met with unparalleled attention to detail and a customer-centric approach that simply exceeded all expectations. My gratitude knows no bounds for the impeccable service I received, and I wholeheartedly endorse this Rent-A-Center to anyone seeking a seamless and rewarding experience. Thank you, Rent-A-Center, for embodying excellence in customer service, and to Josh and the entire team at the Washington, Missouri branch – you are a shining example of what sets a business apart in today's competitive landscape. Keep up the incredible work, gentlemen, and continue to spread joy and satisfaction to all who walk through your doors. Sincerely, Adam SohnOvercoming Discrimination and Unfair Practices: A Testimonial of Resilience
I stumbled upon Rentacenter.com while seeking a solution for my family's furniture needs. However, my experience was tumultuous. Initially, the approval process seemed smooth, but things took a dark turn as they mishandled my disabled husband's debit card. It felt as if they were discriminating against us, especially given the challenges faced by people of color. Despite providing his bank information for proof of direct deposit, we were met with unwarranted resistance. Rentacenter's actions felt unjust, withholding our hard-earned money without reason. The frustration and disappointment were palpable as we were left stranded without the essentials we needed. In the face of adversity, we decided to take action and report this ordeal to the Better Business Bureau. This experience has been a stark reminder of the obstacles marginalized communities face daily. However, through our resilience and determination, we strive to hold companies like Rentacenter accountable for their actions. Our journey with Rentacenter.com may have been marred by discrimination and unfair practices, but our resolve remains unshaken. It is my hope that sharing our story will inspire others to speak up against injustice and demand the respect and dignity we all deserve.A Pricey Lesson Learned
As a non-tech-savvy individual, I ventured onto rentacenter.com with the innocent notion of renting an item that caught my eye. The initial allure of convenience and flexibility quickly faded as I delved deeper into the terms. A few months down the line, a harsh reality hit me like a ton of bricks – the actual price of the item was significantly lower than the early purchase option provided by the rental service. It dawned on me that I was being taken for a ride, trapped in a web of exorbitant fees and hidden costs. The experience felt like a highway robbery, with the astronomical APR rates resembling a cruel joke played on unsuspecting customers. Everyday items should not come with such a hefty price tag attached to them. My trust in the service wavered, save for the occasional utility in staging a house or event for a short duration. My advice to anyone considering rentacenter.com – proceed with caution, and meticulously scrutinize the terms before committing. The convenience may come at a cost far beyond the item's actual value. Learn from my mistake and explore more cost-effective alternatives for your renting needs.Revamped Appreciation for Rent-A-Center: A Gem Unearthed!
My sincerest gratitude goes out to Rent-A-Center for their exemplary service and utmost dedication. Despite a minor hiccup, their team at the Coram store in Long Island, NY, rose above and beyond to rectify the situation promptly. I was pleasantly surprised by their swift actions and professionalism, especially by the courteous assistance provided by Rocky. I must admit, over the years, I have been a loyal customer, and this recent experience has only solidified my trust in Rent-A-Center. Even though there was a slight oversight in my order, the staff went out of their way to ensure that all issues were resolved to my satisfaction. Moreover, I was impressed by their proactive approach in addressing my concerns and ensuring that I had a seamless experience. Rent-A-Center has consistently proven themselves as a reliable and customer-centric organization, and I am truly grateful for their unwavering support. It is rare to come across a company that values its customers as much as Rent-A-Center does, making my shopping experience not only convenient but also enjoyable. I highly recommend Rent-A-Center to anyone looking for quality service, exceptional products, and a team that genuinely cares about customer satisfaction. Thank you, Rent-A-Center, for restoring my faith and exceeding my expectations. Your Coram store in Long Island, NY, is truly a hidden gem worth exploring!No Results Found
We have found 0 results for your selection. Try to change the filters or criteria to see the results.
{{{headline}}}
{{{reviewBody}}}Introduction
Rent-A-Center.com is a popular online rental service that allows customers to lease furniture, appliances, electronics, and other household items. With over 2,600 stores across the United States, Rent-A-Center provides flexible rental options for individuals and families who need temporary or long-term furniture and appliance solutions.
Pros and Cons
- Pros:
- - Wide selection of products available for rent
- - Flexible rental terms and payment options
- - Convenient online shopping experience
- - No credit checks or long-term commitments required
- - Same-day delivery available in many areas
- - Option to purchase rented items at the end of the rental term
- Cons:
- - Higher overall cost compared to buying products outright
- - Limited physical store locations in certain areas
User Experience
The user experience on Rent-A-Center.com is intuitive and user-friendly. The website features a clean and modern design, making it easy for customers to navigate and find the products they need. The search functionality is robust, allowing users to filter results by category, brand, price range, and availability. The checkout process is straightforward, with clear instructions and multiple payment options available.
Pricing and Value for Money
Rent-A-Center offers competitive pricing for its rental products. The rental prices are generally higher than the retail prices, but this is due to the added convenience and flexibility offered by the service. Customers have the option to rent items for as short as a week or as long as several months, depending on their needs. While the cost may be higher overall compared to buying the items outright, Rent-A-Center provides value for money by offering access to high-quality products without the need for a large upfront investment.
Customer Service
Rent-A-Center prides itself on providing excellent customer service. Their support team is readily available to assist customers with any questions or issues they may have. The company offers multiple communication channels, including phone, email, and live chat, ensuring customers can easily reach out for assistance. The knowledgeable and friendly customer service representatives aim to resolve any concerns promptly, further enhancing the overall customer experience.
Product Quality and Selection
Rent-A-Center offers a wide range of products from reputable brands, ensuring customers have access to high-quality items. Whether it's furniture, appliances, electronics, or even smartphones, Rent-A-Center strives to provide durable and reliable products. The selection is extensive, with various options available to suit different budgets and preferences. Additionally, the company regularly updates its inventory to offer the latest models and trends.
Website Usability
Rent-A-Center's website is designed with user-friendliness in mind. The layout is clean and organized, making it easy for customers to find what they need. The search and filtering options allow for efficient browsing, and product pages provide detailed descriptions and images. Overall, the website offers a seamless and hassle-free shopping experience.
Returns and Exchanges
Rent-A-Center has a convenient returns and exchanges policy. If customers are not satisfied with a rented item, they can contact Rent-A-Center within the first week of delivery to request a return or exchange. The company will arrange for the pickup of the item and provide alternatives if necessary. This flexibility allows customers to make informed decisions and ensures their satisfaction with the rental experience.
Promotions and Discounts
Rent-A-Center frequently offers promotions and discounts to provide additional value to its customers. These promotions can include reduced rental rates, discounted delivery fees, or special offers on specific products. Customers can stay updated on the latest deals by subscribing to Rent-A-Center's newsletter or checking the website's dedicated promotions page.
Reputation
Rent-A-Center has built a solid reputation as a trustworthy rental service provider. With decades of experience in the industry, the company has established itself as a reliable option for individuals and families in need of temporary or long-term furniture and appliance solutions. Rent-A-Center's commitment to customer satisfaction and high-quality products has contributed to its positive reputation in the market.
Payment Options
Rent-A-Center offers multiple payment options to accommodate different customer preferences. Customers can choose to pay in person at a Rent-A-Center store, online through the website, or via phone. Accepted payment methods include major credit cards, debit cards, and electronic funds transfer. The company also provides the option to set up autopay for added convenience.
Loyalty Programs
Rent-A-Center does not currently have a loyalty program. However, the company frequently rewards its customers through promotions, discounts, and special offers, providing an incentive for continued patronage.
Customer Reviews
Customer reviews for Rent-A-Center are generally positive, with many customers appreciating the convenience and flexibility the service provides. Satisfied customers often highlight the helpfulness of the customer service team and the quality of the rented products. However, there may be some negative reviews related to pricing and the overall cost of renting. It's important for potential customers to carefully consider their budget and needs before committing to a rental agreement.
Community Involvement
Rent-A-Center actively participates in community outreach and charitable initiatives. The company supports various local and national organizations through donations, volunteering, and sponsorships. Rent-A-Center's commitment to social responsibility further highlights its dedication to making a positive impact on the communities it serves.
Shipping and Costs
Rent-A-Center provides same-day delivery in many areas, ensuring customers can quickly receive their rented items. The delivery cost varies depending on the location and the size of the order. However, Rent-A-Center strives to keep delivery fees affordable and transparent. Customers can inquire about the specific delivery costs during the rental process or by contacting customer service.
In conclusion, Rent-A-Center.com offers a convenient and flexible rental service for individuals and families in need of furniture, appliances, electronics, and other household items. With a wide selection of high-quality products, user-friendly website design, and excellent customer service, Rent-A-Center ensures a positive rental experience for its customers. While the overall cost may be higher compared to buying items outright, the added convenience and flexibility provided by Rent-A-Center make it a valuable solution for temporary or long-term needs.