Resnap Reviews

Voted Good (4/5)

8381 Votes

39 Reviews

Vote Now

In the Photo Printing Service category

Pie-Chart Analysis

15% users rated Terrible
0% users rated Poor
0% users rated Average
21% users rated Very Good
64% users rated Excellent
Write a review
K Kathy Kaiser
732 days ago

Preserving Memories with Resnap: A Customer’s Heartfelt Review

When it comes to preserving memories, Resnap has truly been a game-changer for me. As a proud owner of not one, not two, but four Resnap books, I can confidently say that they are the best in the business. The process of creating these personalized photo books was not only easy but also surprisingly affordable. What truly sets Resnap apart is the exceptional quality of their products. Each page captures the essence of my memories in vivid detail, and the overall craftsmanship of the books is truly top-notch. Whether it's reliving cherished moments or creating thoughtful gifts for loved ones, Resnap has exceeded my expectations every time. I wholeheartedly recommend Resnap to anyone looking to encapsulate their special moments in the most beautiful way possible. Thank you, Resnap, for helping me treasure my memories in such a remarkable manner!
K Kathy Kaiser
732 days ago

Resnap – Where Memories Come Alive in Vibrant Quality!

Let me take a moment to share my unparalleled experience with Resnap! I am thrilled to say that not only do I have one, not two, but four Resnap books, each one encapsulating my cherished memories in the most exquisite way possible. Resnap offers a seamless and hassle-free platform that allowed me to create these timeless keepsakes with utmost ease and at a price that didn't break the bank. The affordability coupled with the premium quality of the final product truly sets Resnap apart from the rest. Every page in my Resnap books tells a story, bringing back floods of beautiful memories with unparalleled clarity and vibrancy. The attention to detail and the superior quality of the printing exceeded all my expectations. If you're looking to preserve your memories in a way that truly does them justice, I wholeheartedly recommend Resnap. Trust me; you won't be disappointed!
S Susanna Kelland
799 days ago

Resnap.com Rescued Me!

I recently had the most frustrating experience with resnap.com when I encountered a problem with a double payment. Despite my attempts to reach out via email, chat, and messenger, I was met with automated responses and no resolution in sight. I was beyond frustrated and feeling like there was no customer service to help me. However, I'm pleased to share that after leaving my initial review, the team at resnap.com took swift action to rectify the situation. Not only was the issue fixed, but they also went above and beyond by providing a full refund for the inconvenience caused. While the initial experience left me disheartened, I am now genuinely impressed by the level of care and commitment to customer satisfaction demonstrated by the team at resnap.com. It's clear that they value each customer and are willing to go the extra mile to make things right. I've since received the support I needed and can confidently say that resnap.com has won back my trust. They may have had a rocky start, but their dedication to resolving issues and putting the customer first has truly shone through. Thank you, resnap.com, for turning my frustration into satisfaction!
S Susanna Kelland
799 days ago

A Touching Experience: Finding Help Amidst Frustration

Upon encountering an issue with a double payment on resnap.com, I found myself lost in a sea of automation, longing for a human touch amidst the chaos. Desperate for clarity and resolution, my emails seemed to vanish into the void, met only by cold auto-responses. The chat was a mere robot, programmed to repeat pre-set lines, and every attempt to communicate left me feeling more isolated. Despite the overwhelming sense of frustration and helplessness, a glimmer of hope appeared. Upon persistent efforts, the issue was finally resolved, and a refund graciously issued. The relief was immense, yet a valuable lesson was learned through this ordeal – order diligently the first time, for the process is heavily automated. While the initial experience left me disheartened, the eventual resolution and the gesture of goodwill restored my faith. It underscored the importance of personalized customer service, emphasizing the impact of genuine human interaction in a digital age dominated by automation. In the end, amidst the challenges faced, the dedication shown in remedying the situation reignited a sense of trust and gratitude. A heartfelt thank you to the team at resnap.com for turning frustration into understanding and showcasing the power of human connection amid a world of algorithms.
J Jeri Linnert
802 days ago

Resnap: Exceptional Products, but Need for Human Technical Support

I recently had the pleasure of ordering four amazing books from Resnap, each of which left me thoroughly satisfied. As an artist, my latest album has consumed my time and creativity. However, I encountered a technical hiccup while attempting to upload my album, resulting in frustrating "oops errors." Despite my best efforts over a week, I found myself unable to reach any human support to tackle this pressing issue. As someone who values time and effort invested in my craft, this obstacle has left me anxious about potentially losing my work. Given my role at the world's largest logistic company, this experience has the potential to impact many. It is my hope that Resnap can provide the necessary technical assistance promptly, ensuring that I can continue creating without compromise. Thank you for your attention to this matter.
J Jeri Linnert
802 days ago

EXCEPTIONAL SERVICE AND PROMPT SUPPORT

As a dedicated user of resnap.com, I have regularly enjoyed their high-quality products, especially the stunning books that never fail to impress. Recently, while working tirelessly on my latest music album, I encountered a frustrating "oops error" message when attempting to upload my work-in-progress. This setback threatened to derail my creative process, and I urgently needed help to resolve the issue. Despite my initial struggles in reaching out to customer support, once connected, the experience was exceptionally positive. The technical support team not only promptly addressed my upload concerns, but they also went above and beyond to ensure that I could seamlessly continue working on my album without any further disruptions. Their dedication to resolving my problem efficiently and effectively truly showcased their commitment to customer satisfaction. I was thoroughly impressed by the professionalism and expertise of the team, turning what could have been a major inconvenience into a seamless and stress-free experience. Thanks to the outstanding assistance provided by the resnap.com support team, I was able to successfully upload my album and continue my creative journey without any delays. Their exceptional service has earned my trust and loyalty, and I will continue to highly recommend resnap.com to all my peers and colleagues. In a world where human connection and prompt support are paramount, resnap.com has proven to be a shining example of what exceptional customer service looks like.
K Kunde
834 days ago

Exquisite Quality and Outstanding Service – A Genuine Testimonial for Resnap

After encountering a delay and initial frustration with my order, I must commend Resnap for rectifying the situation with utmost efficiency and dedication. Despite the initial hiccups, I was delighted to receive a new shipment promptly after reaching out, ensuring that my long-awaited photo book finally graced my doorstep. The outstanding quality of the photo book was truly worth the wait, and it now stands as a cherished Christmas present for my beloved mother. The attention to detail and the vibrant display of our captured memories exceeded my expectations. What truly set Resnap apart was the immediate and proactive response from their customer service team following my initial feedback. Their genuine concern and swift action to correct the mistake left a lasting impression. Once I engaged with the dedicated individuals behind the screen, the level of care and professionalism I experienced was exceptional. In the end, the journey from initial frustration to ultimate satisfaction has solidified my trust and loyalty towards Resnap. I am genuinely grateful for their impeccable service and the exquisite quality of their product. I wholeheartedly recommend Resnap to anyone seeking not only a stunning photo book but also a company that values its customers wholeheartedly. Thank you, Resnap, for turning my disappointment into delight.
K Kunde
834 days ago

Turning a Delay into Delight: Resnap’s Exceptional Service Shines Through

As someone eagerly anticipating a special delivery from Resnap, I must admit I hit a roadblock with a non-functional tracking system and unhelpful Chat bot. The lack of customer service response left me feeling disappointed, especially as Christmas drew near without a present for my mother. Despite the initial setbacks, the team's swift reaction post my feedback was truly commendable. The issue was promptly rectified, and a new shipment was promptly dispatched. Within a week, my long-awaited photo book arrived at my doorstep, exceeding my expectations in both quality and craftsmanship. This experience taught me that behind the automated systems, real people at Resnap truly care about their customers' satisfaction. I am grateful for their exceptional service that turned my initial dissatisfaction into genuine delight. Cheers to Resnap for their commitment to customer happiness and delivering more than just products – they deliver experiences that resonate with the heart.
B barbara
971 days ago

A Treasured Keepsake: My Unforgettable Experience with Resnap

After eagerly anticipating the arrival of my photo book from Resnap.com, I was overjoyed when it finally reached me, albeit after a 7-week wait. While the extended delivery time tested my patience, the end product was well worth it. The exquisite quality of the photo book truly exceeded my expectations. However, I must acknowledge the frustration I faced with the lack of transparent communication regarding the prolonged delivery period. Despite encountering challenges with tracking and unresponsive customer support, the sheer beauty of the photo book compelled me to give it three stars. I sincerely hope that Resnap takes proactive measures to address their delivery timelines and elevate their customer service to match the exceptional quality of their products.
B barbara
971 days ago

A Beautiful Keepsake Arrives: My Resnap Experience Unveiled

After eagerly anticipating my photo book from Resnap.com, it finally graced my doorstep 7 weeks post-order. The long wait tested my patience, compounded by frustrating robot responses to my grievances. What was promised in 12 business days stretched indefinitely. Transparency on extended delivery times is crucial for managing expectations. However, upon unwrapping the package, I was enchanted by the beauty of the photo book itself. Its quality and design exceeded my expectations, showcasing cherished memories in a tangible form. Despite the delay and customer service setbacks, the tangible product brought a sense of joy and satisfaction. My rating of three stars reflects the mixed experience: a high-quality product marred by inadequate tracking updates and repetitive robotic customer service replies. The potential for improvement lies in responsive customer care that addresses individual concerns with empathy and efficiency. Investing in personalized assistance can elevate the overall customer satisfaction journey.
K Kimberly Mills Vial
1038 days ago

Exceeding Expectations in Every Way!

My Experience with resnap.com I cannot express how impressed I am with the exceptional service I received from resnap.com. Their timely delivery has always surpassed my expectations. However, I understand that every customer's experience is unique, and I was disheartened to read about others' delivery challenges. In my case, the team at resnap.com went above and beyond to ensure that I not only received my books but also felt genuinely valued as a customer. I can empathize with the frustration of waiting for something you've invested time and money into, but I can attest to resnap.com's commitment to addressing and resolving any issues. I am truly grateful for their dedication and the quality of their products.
K Kimberly Mills Vial
1038 days ago

From Nightmare to Happiness: A Testimonial for resnap.com

Initially attracted by the promising service of resnap.com, I eagerly ordered several books with high hopes. Previously satisfied with prompt deliveries, my experience took a sharp turn into a delivery nightmare. Waiting anxiously for my three meticulously designed books, I found myself in a sea of unfulfilled promises and lost shipments. Despite investing not just money but countless hours into crafting these books, my trust wavered as I faced the uncertainty of ever receiving them. The frustration of seeing "pending" status tags overshadowed the excitement I once had when placing the orders. However, amidst the chaos, a glimmer of hope emerged. Resnap.com swiftly addressed the issue, acknowledging the delay and making sincere efforts to rectify the situation. Their responsive customer support team diligently worked on reshipping the items, easing my worries and restoring my faith in their service. Today, as I eagerly anticipate the arrival of my long-awaited books, I reflect on the journey from disappointment to optimism. The ordeal tested my patience, but the resolution showcased the true commitment of resnap.com to customer satisfaction. I now look forward to holding my creations in hand, grateful for the turnaround from a delivery nightmare to a joyful outcome.
J Jim Harlley
1070 days ago

Photobook Bliss: A Seamless Experience with Resnap

I cannot thank Resnap enough for helping me create a stunning photobook. Although I faced some initial challenges, it was more due to my lack of expertise than any fault of the platform. The final result exceeded my expectations, and I was particularly thrilled with the quality of the photos. I can't even remember which cover I chose because I was so engrossed in the beautiful images. I am already looking forward to the next opportunity to create another photobook, especially when there's a great deal available. Resnap has truly made preserving memories an effortless and delightful experience for me!
J Jim Harlley
1070 days ago

A Picture-Perfect Experience

After stumbling upon resnap.com, I decided to create a photobook to immortalize cherished memories. While I faced initial challenges assembling it, I realized it was more about my learning curve than any shortcomings of the platform. Despite this, the end result exceeded my expectations, leaving me overjoyed. The front and back covers, although a blur in memory, were beautifully designed. The photos within, however, stole the show, evoking nostalgia and warmth. Now, I find myself eagerly awaiting a future opportunity to indulge in this creative process once more, especially if there's a tempting deal on the horizon. Thank you, Resnap, for turning my photos into a tangible masterpiece.
G Gayle Thomas
1082 days ago

Turning Memories into Masterpieces with Resnap

I stumbled upon Resnap.com while searching for a reliable photo book service, and I am beyond thrilled with my experience. From the moment I uploaded my photos, I was amazed by the seamless process and the assistance provided in turning my precious memories into a beautifully curated photo book. The quality of the prints, the paper, and the binder exceeded my expectations, leaving me with a stunning keepsake to treasure for years to come. What sets Resnap apart is their commitment to customer satisfaction. The user-friendly interface made it effortless for me to design my photo book, and the attention to detail truly showcased their dedication to delivering a top-notch product. The rave reviews from a dear friend initially led me to Resnap, and now I find myself eagerly recommending it to everyone I know. As someone who values preserving memories, I am now a loyal customer of Resnap, with plans to create countless more photo books in the future. If you're looking to transform your special moments into beautifully crafted keepsakes, I wholeheartedly encourage you to embrace the exceptional services offered by Resnap. Trust me, you won't be disappointed.

Introduction

Resnap.com is an online platform that offers a wide range of high-quality printed photo products, making it easier for customers to preserve and share their memories. With its user-friendly interface and a variety of customization options, Resnap aims to provide an exceptional photo printing experience for individuals and businesses alike.

Pros and Cons

  • Pros:
    • Easy-to-use website with intuitive interface
    • High-quality printed photo products
    • Extensive customization options
    • Competitive pricing
    • Efficient order processing and timely delivery
  • Cons:
    • Limited product selection compared to some competitors
    • No option for in-store pickups
    • Occasional delays in customer service response

User Experience

Resnap.com offers a seamless user experience, allowing customers to easily upload and personalize their photos. The website's interface is well-designed and responsive, ensuring smooth navigation and quick access to various product categories. With the ability to preview and adjust photo layouts, filters, and text placement, users have ample creative control over their printed products. The ordering process is straightforward, and customers receive timely updates on the status of their orders.

Pricing and Value for Money

Resnap.com offers competitive pricing for its photo products, considering the high quality of materials and printing techniques used. While the prices may not always be the lowest in the market, customers can be assured of getting value for their money. The customization options available, along with the excellent print quality and durability of the products, make Resnap worth the investment.

Alternatives

While Resnap.com offers an excellent photo printing service, there are several alternative platforms worth considering. Shutterfly and Snapfish are popular alternatives that provide a more extensive product selection and additional features like photo storage and sharing. However, these platforms may lack the simplicity and user-friendly interface of Resnap.com.

Customer Service

Resnap.com is committed to providing satisfactory customer service, although there have been occasional delays in response times. The platform offers support through email and live chat, ensuring that customers' queries and concerns are addressed promptly. The customer service team is knowledgeable and strives to resolve any issues effectively.

Product Quality and Selection

Resnap.com focuses on delivering high-quality printed photo products. From photo books and calendars to wall art and photo prints, each item is carefully crafted using top-notch materials. While the product selection may not be as extensive as that of some competitors, Resnap excels in producing exceptional print quality that exceeds customer expectations.

Website Usability

The Resnap.com website is designed to be user-friendly and accessible to customers of all technical abilities. The intuitive interface allows for effortless browsing and customization. The platform's search functionality enables users to quickly find specific products or categories, while the responsive design ensures the website adapts seamlessly to different screen sizes, including mobile devices.

Returns and Exchanges

If customers encounter any issues with their orders, Resnap.com has a straightforward returns and exchanges policy. If the product is damaged or the printing quality does not meet expectations, customers can contact the support team to request a replacement or refund. Resnap aims to resolve such matters swiftly and satisfactorily.

Promotions and Discounts

Resnap.com occasionally offers promotions and discounts to its customers. These include seasonal sales, discounts on bulk orders, and exclusive offers for newsletter subscribers. Keeping an eye on their website or subscribing to their newsletter can help customers take advantage of these money-saving opportunities.

Reputation

Resnap.com has built a solid reputation in the photo printing industry. With a focus on quality and user experience, the platform has garnered positive reviews from satisfied customers. Resnap's commitment to delivering exceptional products and maintaining customer satisfaction has contributed to its strong reputation.

Payment Options

Resnap.com provides customers with a variety of secure payment options. These include major credit cards such as Visa, Mastercard, and American Express, as well as payment methods like PayPal. The platform ensures that customers' personal and financial information is protected through secure encryption protocols.

Loyalty Programs

Currently, Resnap.com does not offer a loyalty program. However, frequent customers may benefit from occasional discounts and exclusive offers, particularly through the company's newsletter.

Customer Reviews

Resnap.com has received consistently positive customer reviews for its high-quality products, customization options, and user-friendly interface. Customers appreciate the attention to detail in the printing process and the ability to create personalized photo products with ease. The platform's dedication to customer satisfaction is reflected in the overwhelmingly positive feedback it receives.

Community Involvement

Resnap.com actively engages with its customers and the broader community through social media channels. The platform encourages users to share their creations, experiences, and feedback, fostering a sense of community among photo enthusiasts. Additionally, Resnap occasionally collaborates with influential photographers and charities, further establishing its involvement in the creative community.

Shipping and Costs

Resnap.com offers reliable and timely shipping services for its products. The cost of shipping depends on the size and weight of the order, as well as the customer's location. While shipping costs may add to the total expense, the platform strives to provide competitive rates and reliable delivery, ensuring customers receive their orders in excellent condition.

In conclusion, Resnap.com is a leading online platform for personalized photo products. With its user-friendly interface, extensive customization options, and high-quality prints, Resnap surpasses expectations in delivering memorable photo products. While it may have some limitations compared to certain competitors, its overall value, exceptional customer service, and positive reputation make Resnap a top choice for individuals and businesses seeking a reliable and enjoyable photo printing experience.