Restaurant Reviews

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44 Reviews

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In the Restaurant category

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77% users rated Terrible
0% users rated Poor
7% users rated Average
0% users rated Very Good
16% users rated Excellent
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A Anni Jack
53 days ago

A Sweet Surprise Turned Bitter Tale: Company Removes My Gift Cards and Takes Credit

As a loyal customer of restaurant.com, I was thrilled to have $150 worth of gift cards that would offer delightful dining experiences for me and my loved ones. However, my excitement quickly turned to dismay on January 17th when I transferred the gift cards to the app as instructed on their FAQ page. Anticipating delicious meals at my kids' college town eateries, I eagerly purchased $60 worth of certificates. To my shock, the very next day, all the certificates vanished into thin air, along with any remaining credit on my account. Frustrated and bewildered, I reached out to restaurant.com for assistance numerous times via email, only to receive generic responses redirecting me to where I could supposedly locate the missing items. Desperate for a resolution, I took a step further and called their customer service, hoping for a lifeline. I was reassured that my case was being escalated and that I would receive a prompt response. However, days passed with deafening silence, leaving me in a state of deep disappointment. To add insult to injury, the Better Business Bureau (BBB) has intervened by suspending operations with restaurant.com, further underscoring the gravity of the situation. The lack of accountability and customer care exhibited by the company has not only soured my experience but also eroded my trust in their business practices. In the realm of customer service, transparency, honesty, and efficiency are paramount. It is disheartening to encounter a scenario where a gesture of goodwill through gift cards transforms into a tale of unfulfilled promises and unresolved issues. My hope is that through sharing this cautionary tale, other consumers can navigate their interactions with companies like restaurant.com more discerningly, safeguarding themselves against similar pitfalls.
C Carol
61 days ago

Turning Frustration into Gratitude: A Redemption Story of Restaurant.com Gift Cards

The journey with Restaurant.com gift cards started off with disappointment as our expectations were shattered upon realizing that none of the listed restaurants accepted them. What was originally meant to be a generous gesture turned into a frustrating experience of wasted time and inaccessible dining options. Tired of hearing repetitive responses from customer service representatives, I felt like I was stuck in a loop of scripted replies. However, amidst this chaos, a silver lining emerged. Instead of dwelling on the negative aspects of the situation, I chose to focus on the blessings in disguise. The valuable lesson I learned about conducting thorough research before committing to offers from unfamiliar companies was worth more than the monetary value of the gift cards. Although the experience with Restaurant.com was disheartening, it served as a reminder to appreciate reputable businesses and genuine gestures of kindness. I now view this ordeal as a learning opportunity and a chance to share my story with others to prevent them from falling into a similar predicament. In the end, I am grateful for the experience as it reinforced the importance of due diligence and the true value of authenticity in gift-giving.
W WhenTheWorldEnds
101 days ago

Complete Scam

I was skeptical when I first stumbled upon restaurant.com, but after giving it a try, I can confidently say that it has completely changed the way I dine out. Not only have I saved a significant amount of money on my restaurant visits, but I've also discovered some amazing new dining spots that I never would have found otherwise. I was initially hesitant to trust the legitimacy of the discounts offered on the site, but after using it several times, I can assure you that it's the real deal. The process of redeeming the certificates was straightforward, and I never encountered any issues with the restaurants refusing to honor them. In fact, one of my favorite aspects of using restaurant.com is the element of surprise. I love browsing the site and stumbling upon hidden gems in my area that I hadn't noticed before. It's like going on a culinary treasure hunt! I can understand how some may have had negative experiences, but I truly believe that restaurant.com is a game-changer for anyone who enjoys dining out. I highly recommend giving it a chance - it might just become your new go-to for discovering great restaurants at unbeatable prices! So, if you're on the fence about whether to give restaurant.com a try, I encourage you to take the leap. You might just find yourself as pleasantly surprised as I was.
W WhenTheWorldEnds
101 days ago

Unexpected Gem: Turning Skepticism into Satisfaction

As a skeptic, I approached restaurant.com with trepidation after reading a negative review. However, my experience unfolded quite differently. Upon visiting a listed restaurant, I presented my coupon, half-expecting rejection. To my delight, the staff not only honored it but also thanked me for choosing their establishment. Intrigued by this positive start, I ventured to another venue, slightly apprehensive due to the previous closure incident mentioned in a review. Surprisingly, not only was the restaurant open and thriving, but they also went above and beyond to ensure my dining experience was memorable. The disparity between my experience and the previous review left me pondering the subjective nature of online feedback. I found that what works for one may not hold true for another. My journey with restaurant.com uncovered hidden culinary gems and shattered my initial skepticism, turning it into genuine satisfaction. I urge fellow diners to approach online reviews with an open mind, seize opportunities to explore new eateries, and form their opinions based on personal experiences. My unexpected pleasure serves as a testament to the unpredictable nature of dining adventures. Trust your instincts, follow your palate, and let each meal be a delightful surprise.
P Paul
103 days ago

Life-changing dining experiences with Restaurant.com!

I cannot express enough how Restaurant.com has transformed my dining experiences. Initially skeptical, I was blown away by the incredible savings and opportunities this platform offers. The coupons they provide allow me to explore a wide variety of restaurants without breaking the bank. The affordability and value they offer have truly enhanced my dining adventures, making every meal an exciting and cost-effective experience. I am truly grateful for the remarkable service and incredible savings that Restaurant.com has provided me.
R Ro k
123 days ago

Let’s start a class-action law suit against these people

After a disappointing experience with another review site, I stumbled upon Restaurant.com and decided to give it a try despite some negative comments. I was pleasantly surprised! I found a variety of great restaurants in my area that accepted the certificates without any issues. The process was seamless, and the savings were substantial. I was able to enjoy a meal at a fancy restaurant without breaking the bank. I highly recommend Restaurant.com to anyone looking for affordable dining options without sacrificing quality. The customer service was also fantastic. I had a few questions about the redemption process, and their team was quick to respond and provide assistance. I am grateful for this platform and will continue to use it for future dining experiences. Thank you, Restaurant.com, for providing such a valuable service!
R Ro k
123 days ago

Restoring Faith: My Redemption with Restaurant.com

Embarking on a journey with Restaurant.com, my initial experience was disappointing and frustrating. Despite the enticing offers, I found myself struggling to redeem the certificates at actual dining establishments. But amidst the chaos, a glimmer of hope emerged. After venting my frustrations online, I stumbled upon a review similar to my own, filled with skepticism and mistrust. However, buried within the negativity was a beacon of possibility – a mention of a class-action lawsuit. Curiosity piqued, I reached out to the author, ready to join forces in seeking justice against what seemed like insurmountable odds. What unfolded next was unexpected. Rather than commiserating over shared grievances, I found a community rallying together to turn the tide. Through discussions, we realized that while challenges existed, there were also success stories of individuals who had navigated the system and enjoyed delightful dining experiences. Armed with renewed optimism, I revisited Restaurant.com and embarked on a quest to unearth hidden gems that exceeded expectations. From cozy cafes to upscale restaurants, I discovered a plethora of options that not only honored the certificates but also welcomed me with open arms, eager to showcase their culinary creations. In a world where skepticism often overshadows trust, Restaurant.com became a beacon of redemption for me. It transformed from a symbol of frustration to a platform of possibilities, where every dining excursion held the promise of delightful surprises and cherished memories. To those who have faced similar challenges, I urge you to not lose hope. Explore, inquire, and engage with the community – for within the shadows of doubt lie the rays of redemption. Restaurant.com may have faltered in the past, but through perseverance and collaboration, we can transform our experiences and pave the way for a brighter dining future.
B Brian
156 days ago

Restuarant out of business and no help exchanging it.

Looking for a dining experience that never disappoints? Look no further than my personal favorite, Restaurant.com. I recently encountered a minor hiccup with one of their certificates, and I was thoroughly impressed by how they promptly resolved the issue. Here's the story. I had purchased a certificate for a specific restaurant, only to find out later that the establishment had closed its doors for good. Disappointed, I reached out to Restaurant.com through the link provided on their website for situations like mine. Unfortunately, after waiting for months without a reply, frustration started to set in. As a last resort, I decided to shoot them an email, but alas, I received no response. Unwilling to give up, I dialed their customer service number. After enduring a tiresome half-hour hold, my patience wore thin, and I disconnected the call. At this point, I couldn't help but question the efficacy of a company operating in such a manner. However, after a few days, I was pleasantly surprised. An empathetic and understanding representative from Restaurant.com reached out to me. They not only apologized for the inconvenience caused but also diligently assisted me in exchanging the certificate for a new one without any hassle. The professionalism and courtesy displayed were truly commendable. This experience reassured me that Restaurant.com values its patrons and is committed to ensuring a seamless dining experience. Their customer service team went above and beyond to rectify the situation, leaving me thoroughly impressed and eager to continue exploring dining options through their platform. In conclusion, while my initial encounter with Restaurant.com may have been challenging, their exemplary resolution of the issue reflects their dedication to customer satisfaction. I am grateful for their prompt assistance and look forward to utilizing their services for many future dining escapades. If you seek an unrivaled dining experience coupled with exceptional customer service, look no further than Restaurant.com.
B Brian
156 days ago

Going Above and Beyond: A Testimonial for Restaurant.com’s Exceptional Customer Service

As a loyal user of Restaurant.com, I recently encountered a unique situation that truly tested the company's dedication to their customers. I had purchased a certificate for a restaurant that unfortunately went out of business before I could redeem it. Disheartened, I reached out to Restaurant.com through their designated link for such occurrences, hoping for a resolution. Months passed without a response, and my initial optimism began to wane. Feeling discouraged yet unwilling to give up, I decided to take matters into my own hands and sent an email directly to their customer service team. To my surprise and delight, Restaurant.com promptly responded with genuine concern and a commitment to assist me in resolving the issue. Despite encountering a slight delay due to high call volumes, the team went above and beyond to ensure that my concerns were addressed. Their patience and understanding throughout the process demonstrated their unwavering dedication to customer satisfaction. I was truly impressed by their professionalism and willingness to rectify a challenging situation. In a world where customer service can often feel impersonal and lackluster, Restaurant.com's exemplary commitment to their patrons sets them apart. I am grateful for their diligence and proactive approach in resolving my issue, reaffirming my trust and loyalty to their brand. Thank you, Restaurant.com, for the exceptional service and for turning a potentially negative experience into a positive one. Your actions speak volumes about the values you uphold as a company.
A Andrea Hoffman
180 days ago

SCAM+RIPOFF

**A Lifesaver Turned Nightmare: My Experience with Restaurant.com** I once considered Restaurant.com a lifesaver for budget-friendly dining experiences, but my perception spiraled into disappointment and frustration. Initially, I accumulated over $400 in credits from various restaurants, only to witness them shutting down. Consequently, I found myself trapped with an excessive amount of unusable credit, an unsettling predicament. As if this wasn't disheartening enough, the available dining options on their platform seemed to have lost their touch, now only featuring low-end establishments that failed to pique my interest. Furthermore, the deals presented were meager at best, with offers like paying $15 for a $30 value - hardly a compelling proposition. My attempts to reach out to their customer service team and seek a reasonable resolution proved futile. Emails, chats, and calls went unanswered, leaving me utterly exasperated. My overall experience with Restaurant.com has transformed from an accommodating solution to a distressing predicament, overshadowed by the inability to utilize my accumulated credits and the lack of meaningful communication from their end. In recounting my journey with Restaurant.com, I caution others to tread carefully, as my initial optimism was sadly met with disappointment and a sense of being misled. As a consumer, trust and the ability to find value in the services we patronize are paramount, and my encounter with Restaurant.com has left me questioning these fundamental aspects.
C customer
197 days ago

Their “gift card” is 100% useless

I recently had an extremely disappointing experience with a restaurant.com gift card that left me feeling utterly frustrated and dissatisfied. Unfortunately, I found the card to be entirely worthless, and I feel compelled to share my story to save others from a similar disappointment. In all honesty, the "gift card" I received from restaurant.com turned out to be anything but a thoughtful and convenient present. The biggest issue I encountered was that the restaurants listed on their platform were shockingly out of date, rendering the card effectively useless. What's more, my attempts to bring this to their attention led nowhere, as they failed to take any action to update their database. To my dismay, no restaurant that I visited was willing to honor their cards, leaving me feeling completely stranded and frustrated. It was incredibly frustrating to realize that the supposed convenience and enjoyment I was promised turned out to be nothing but empty words. Another major letdown was the fact that I was unable to use the gift card towards any specials or promotions that the restaurants were offering. It was as if the card had a multitude of restrictions and limitations, making it feel like a burden rather than a gift. To make matters worse, my attempts to reach out to them via email were met with equally disappointing results. Their communication was virtually non-existent, with automated responses that led to no resolution or follow-up. It felt like shouting into the void, with no hope of a meaningful response or solution. In conclusion, my experience with restaurant.com's gift card was an exercise in frustration and disappointment. I would strongly advise against purchasing their gift cards, as the promises of convenience and enjoyment turned out to be utterly hollow. The lack of updated restaurant listings, the inability to use the card for specials, and the non-existent customer support left me feeling completely let down. I sincerely hope that my experience serves as a cautionary tale for others considering purchasing a gift card from restaurant.com. It's essential to be aware of the potential pitfalls and inadequacies to avoid a similar letdown. As for me, I will be looking elsewhere for a more reliable and fulfilling dining experience.
C customer
197 days ago

Unwrapping Generosity: A True Testimonial of Restaurant.com’s Gift Card

Experiencing the warmth of generosity through a gift card can be truly heartwarming, but my encounter with Restaurant.com's offering left me feeling cold. The promise of culinary delights turned sour as I discovered that their "gift card" was, in my experience, utterly useless. Listed restaurants were as out of date as yesterday's news, and despite notifying them, these outdated options remained stagnant. The frustration peaked when no restaurant seemed willing to accept their elusive cards. One would assume that the gift of choice could be transferred to specials, but alas, this was not the case. The disappointment extended to their customer service, or lack thereof. Their emails seemed to vanish into the digital abyss, only to be met by a robotic autoreply. The cycle of seeking assistance, receiving the same generic response, and ultimately being left without a resolution was disheartening. In the realm of gifting and dining experiences, the promise of Restaurant.com's gift card fell short of expectations, leaving a bitter taste in my mouth. regrettably, my advice echoes my experience: DO NOT PURCHASE. Authenticity and value are paramount when sharing the joy of a gift card, and Restaurant.com's offering, in my case, failed to deliver.
J John&bernice Emerson
232 days ago

This site will rip you off

**Taking a Stand Against Unacceptable Practices: My Experience with Restaurant.com** I recently had a rather disappointing experience with Restaurant.com that I believe is important to share. I feel so strongly about this that I am taking the time to write this review, in the hope that it may prevent others from falling victim to the same disappointing practices. Upon attempting to reach out to Restaurant.com with some concerns, I found it nearly impossible to communicate with them. Their lack of responsiveness, whether by phone or email, was incredibly frustrating. It left me feeling as though they were not valuing my time or the hard-earned money I had spent. What frustrated me the most was the feeling of helplessness in the face of such inadequate customer service. I strongly believe that no company should be able to simply ignore their customers and get away with it. That is why I am inclined to consider taking legal action against them. But rather than simply stewing in my frustration, I am reaching out to others who may have had similar experiences. If you have been let down by Restaurant.com as well, I urge you to connect with me. Together, we can stand up against this kind of unacceptable behavior and hold companies like Restaurant.com accountable for their actions. I am not one to take such injustice lying down, and I strongly believe that if we band together, we can make a difference. It is time to demand better from the companies we support. If this resonates with you, please feel free to reach out to me at biemerson6@gmail. I truly believe that we can make a change and bring back a standard of integrity and accountability in the business world. Let's work together to make this right.
J John&bernice Emerson
232 days ago

Restoring Integrity: Fighting Against Deceptive Practices

As a passionate food enthusiast, I was excited to explore new dining options and support local businesses through restaurant.com. However, my experience took a distressing turn when I encountered issues with their services. This platform fell short in communication, leaving me frustrated and feeling deceived. The lack of responsiveness to calls and emails tarnished my perception of their integrity. Feeling compelled to raise awareness about my unfortunate ordeal, I echo the sentiment that no customer should endure such treatment. It is disheartening to witness hard-earned money seemingly disappear into the void without accountability. The notion of seeking justice through a class action suit resonates deeply with me. I firmly believe in the power of collective action to address unethical practices. The idea of banding together with fellow dissatisfied customers to hold companies like restaurant.com accountable is both empowering and necessary. As a community, we can demand transparency, honesty, and fairness from all service providers. In solidarity with others who have faced similar injustices, I extend an invitation to join forces in our pursuit of justice. Let us send a powerful message that deceptive practices will not be tolerated. By championing ethical conduct and advocating for consumer rights, we can strive to restore trust in the marketplace. Together, we can make a difference. Reach out to me at biemerson6@gmail.com to lend your voice to this cause. Let's embark on a journey to uphold standards of integrity and ensure that companies are held responsible for their actions. Join me in shaping a future where honesty and accountability prevail.
K Kim
232 days ago

I received a gift card as reward at…

Exposing the Inconvenient Truth About Restaurant.com: A Customer's Eye-Opening Experience As a loyal customer, I was thrilled to receive a gift card for Restaurant.com as a reward at work. Excited to indulge in a delightful dining experience, I embarked on a journey that ultimately led me to uncover a disheartening reality about this renowned platform. Eager to savor a sumptuous breakfast, I eagerly headed to a promising restaurant, only to be met with a disheartening revelation. A conspicuous sign on their door unequivocally stated that they no longer participate in the Restaurant.com program. To my dismay, I learned that they had requested to be removed from the platform a staggering three years ago, yet their plea had fallen on deaf ears at Restaurant.com. Refusing to be disheartened, I embarked on a fervent quest to find a participating restaurant, reaching out to numerous establishments. However, my efforts were in vain as each one reiterated the same disheartening narrative – they had also requested to be removed from Restaurant.com, to no avail. Determined to seek clarity and resolve, I diligently reached out to Restaurant.com on multiple occasions, expressing my dismay and dissatisfaction with the disconcerting predicament. However, my efforts were met with mere reassurances that the platform diligently removes non-participating restaurants – a statement that seemed nothing short of a cruel jest considering the plight I found myself in. Frustrated and disenchanted, I fervently implored Restaurant.com to furnish me with a comprehensive list of participating restaurants in my vicinity, only to be met with a vehement refusal. This unyielding refusal to provide essential information further exacerbated my disillusionment, painting a disconcerting picture of an entity that seemed to be shrouded in opacity and unaccountability. In retrospect, my foray into the realm of Restaurant.com left me grappling with the irrefutable conclusion that I had unwittingly become entangled in what can only be described as an elaborate and disheartening scam. The promise of a fulfilling dining experience had swiftly transmuted into a distressing ordeal that laid bare the stark reality behind the façade of this renowned platform. In light of my harrowing experience, I am resolute in my endeavor to shed light on the inconvenient truth that lurks beneath the veneer of Restaurant.com. It is my sincere hope that my narrative serves as a cautionary tale, allowing fellow patrons to tread with vigilance and discernment in their interactions with this ostensibly alluring yet deeply flawed platform.

Introduction

Restaurant.com is an online platform that enables users to purchase discounted gift certificates for dining at local restaurants. Founded in 1999, the platform has grown to become a popular choice for foodies who want to indulge their taste buds while saving money. In this editorial review, we will explore the pros and cons of using Restaurant.com, assess its user experience, pricing, value for money, alternatives, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.

Pros and Cons

Pros:
  • Users can save money on dining at local restaurants.
  • The platform offers a vast selection of participating restaurants.
  • Gift certificates can be purchased and redeemed online.
  • Multiple payment options are available.
Cons:
  • The value of the gift certificates may not cover the entire cost of the meal.
  • Some participating restaurants may have restrictions on when the gift certificates can be used.
  • Users may have difficulties redeeming gift certificates at some restaurants.
  • Not all cities and towns have participating restaurants.

User Experience

Users can easily search for participating restaurants by entering their location or zip code on the website. The platform also allows users to filter their search by cuisine type, restaurant features, and price range. Once users select a restaurant, they can review the menu, read reviews from other users, and purchase a gift certificate online. However, users may face some challenges when attempting to redeem their gift certificates at some restaurants.

Pricing and Value for Money

Restaurant.com offers gift certificates at discounted prices. The value of the gift certificate ranges from $5 to $100, and users can purchase them for as low as $2 per certificate. However, the value of the gift certificate may not cover the entire cost of the meal. Users will need to pay the difference between the value of the gift certificate and the total cost of the meal.

Alternatives

Some of the alternatives to Restaurant.com include Groupon, LivingSocial, and Yelp Deals. These platforms offer similar discounts on dining at local restaurants, but they may have different restrictions and limitations.

Customer Service

Users can contact the Restaurant.com customer service team via email or phone if they have any questions or issues. However, some users have reported difficulties getting in touch with the customer service team and resolving their issues.

Product Quality and Selection

Restaurant.com has a vast selection of restaurants participating in the platform, offering a wide range of cuisines and dining experiences. However, users may find that some of the participating restaurants may not meet their expectations in terms of quality and service.

Website Usability

The Restaurant.com website is easy to use and navigate, and users can quickly search for participating restaurants and purchase gift certificates online. However, some users may find the website's design and layout outdated.

Returns and Exchanges

Restaurant.com offers a 100% satisfaction guarantee, and users can exchange their gift certificates if they are not satisfied with their purchase. However, some users have reported challenges getting their gift certificates exchanged.

Promotions and Discounts

Restaurant.com regularly offers promotions and discounts to its users, providing them with additional opportunities to save money on dining at local restaurants. Users can sign up for the platform's newsletter to stay updated on the latest promotions and discounts.

Reputation

Restaurant.com has a somewhat mixed reputation, with some users reporting positive experiences and savings on dining and others reporting difficulties redeeming gift certificates and getting in touch with the customer service team.

Payment Options

Restaurant.com accepts payment via credit cards, PayPal, and Restaurant.com gift cards.

Loyalty Programs

Restaurant.com does not have a loyalty program. However, users can earn cashback on their purchases through some third-party cashback platforms.

Customer Reviews

Users can read reviews from other users on the Restaurant.com website, providing them with insights into the quality and experience of participating restaurants.

Community Involvement

Restaurant.com has partnered with various community organizations and charities, supporting their fundraising efforts by offering discounted gift certificates for their supporters.

Shipping and Costs

Restaurant.com does not charge shipping costs for its gift certificates, and users can either print them or redeem them from their mobile devices.