Ring Reviews

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In the Security Equipment Store category

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C Charlotte
32 days ago

Unmatched Security, Yet Unjustified Price Hike – Customer Service Falls Short

Diving into my experience with Ring.com, I can't deny the sense of security my Ring doorbell provided me, a comforting guardian at my front steps. However, my satisfaction was recently clouded by the pronounced price surge, leaping from a reasonable £34.99 to a staggering £49.99. The burning question lingers: What justifies such a steep uptick in costs? Sadly, the answer remains elusive. In an era where businesses navigate through escalating overheads, Ring's price escalation of over 30% without any perceivable service enhancements appears steeped in pure corporate avarice. Reflecting on the days when the plan cost a modest £24.99 merely a couple of years ago, I find myself questioning the moral compass guiding this sudden change. Seeking clarity, I attempted to engage Ring's customer service team. Enduring a tedious 90-minute hold time, only to be accidentally disconnected, left me feeling unheard and disheartened. Even a transition to online chat failed to alleviate my concerns, with canned responses failing to address my specific queries. Such disheartening encounters nudged me to opt-out of the subscription to dodge the imminent price hike for the upcoming year, with firm plans to sever ties before the renewal cycle next year. While Ring's security offerings remain unparalleled, the discord between service value and its price points has veered me towards reconsidering my long-term commitment. The quest for transparency and fair pricing continues as I navigate the delicate balance between security needs and financial prudence.
E EJ
32 days ago

An Ode to Exceptional Customer Service and Quality Product: Ring.com Shines Bright

Let me take a moment to share my delightful experience with ring.com. Initially skeptical like most online shoppers, I decided to invest in their add-on chime to enhance my home security system. Fast forward 18 months, and the device faced an unfortunate malfunction. Feeling disheartened, I reached out to their customer support, bracing for the typical automated responses. However, to my surprise, the support assistant went above and beyond, patiently listening to my concerns. Despite following the protocol, she empathetically acknowledged the issue, acknowledging the failure and swiftly provided a solution by offering a replacement. What truly set this experience apart was the genuine care and human touch in her assistance, a rarity in the digital age. This personalized approach resonated with me and restored my faith in customer service excellence. As I awaited the replacement, I couldn't help but appreciate the commitment of ring.com to stand by their product and ensure customer satisfaction. Moreover, beyond the exceptional service, the product itself exceeded my expectations. The quality craftsmanship and innovative design reaffirmed my decision to choose ring.com for my security needs. Unlike many companies succumbing to the trend of disposable products, ring.com prioritizes durability and customer loyalty. In a world where shortcuts and profit-driven motives often prevail, encountering a brand like ring.com felt like a breath of fresh air. Their integrity and dedication speak volumes, making them a beacon of trust and reliability in the market cluttered with mediocrity. So, to ring.com, I extend my heartfelt gratitude for not only providing a top-notch product but also for embodying the true essence of customer service excellence. You have won me over as a loyal customer, and I eagerly look forward to exploring more of your offerings. Thank you for shining bright amidst the sea of ordinary.
M Mr Jeremy Martin
32 days ago

terrible connection

My review for ring.com terrible connection. never connects in time to talk to whoever is at the door. I have 500 my broadband with about 25ft between bell and router with just a wood front door between also have WiFi booster a fee feet away..what a load of rubbish.
R Richard Hathaway
32 days ago

Elevated Pricing Without Enhanced Value: A Disheartened Ring Customer’s Perspective

Entering into the realm of home security systems, I embarked on my journey with Ring, hoping for a seamless experience that would safeguard my abode with cutting-edge technology. Initially, the affordability of $24.99 per year for the service felt like a steal, reinforcing my decision to invest in their products. However, as time progressed, I witnessed a sudden and substantial surge in the subscription fee, reaching a staggering $49.99 within a mere span of two years. This exorbitant increase left me disheartened and questioning the rationale behind the doubled pricing. The hesitance towards the unjustified raise in cost tugged at my loyalty and trust in the brand, prompting me to ponder - what will the next fiscal year bring in terms of expenses? Driven by a sense of disappointment and a quest for value, I delved into exploring alternative solutions to meet my security needs. Amidst this quest, Eufy emerged as a beacon of promise, resonating with my requirements and priorities in a manner that reignited my enthusiasm for a reliable and cost-effective security system. The transition from a devoted Ring user to contemplating an alternative signifies a pivotal juncture shaped by the evolution of customer experience and perceived value. As I navigate through the realm of home security options, the journey continues, fueled by a quest for a solution that harmonizes both affordability and innovation, aligning seamlessly with my vision for a secure and efficient living space.
S stephanie coxon
32 days ago

Beat the Disgusting increase in contract price

My review for ring.com Disgusting increase in contract price. No warning. Heard about it v BBC Breakfast. We need a petition to bring to their attention that their actions are unacceptable - consumer rights are being betrayedMSE NewsRing to raise basic doorbell subscription prices by 43% – but we've a trick to beat the hikes
I Ian
33 days ago

Incredible Customer Care Beyond Expectations

From the moment I noticed my ring.com Doorbell's finish peeling, I was disheartened. However, the exceptional customer service at Ring quickly turned my experience around. Not only did they promise a replacement doorbell due to my Ring Protect coverage, but they went above and beyond during our call. While resolving the doorbell issue, they detected a connectivity problem with one of my cameras and generously offered to send a free booster, the Chime Pro, to enhance my setup. This unexpected gesture truly showcased Ring's dedication to their customers. I was pleasantly surprised by their attention to detail and proactive approach to ensuring my satisfaction. Thank you, Ring, for your outstanding service that exceeded all my expectations!"
T Thomas Jones
33 days ago

A Trusted Companion No More: A Disheartened User’s Journey with Ring Doorbell 1

Looking back, my time with the Ring Doorbell 1 had its moments. It felt like a trusty companion, keeping my home secure and adding convenience to my daily life. However, this bond started to crumble when I received the news of the annual charges skyrocketing from £34.99 to £49.99. The sudden spike was a hard pill to swallow, especially considering the earlier increase from £24.99 just a year before. As a consumer, loyalty should be met with fairness and transparency. The significant rise in costs left me feeling undervalued as a customer. It made me question the integrity of the brand and the sustainability of our relationship. Despite my existing array of Wansview cameras, the absence of a doorbell option from them saddened me even further. Ultimately, the breaking point arrived, leading me to make the tough decision of canceling my subscription. The disappointment and frustration lingered as I bid farewell to a once-beloved device. The sense of betrayal and dissatisfaction with the service provided by Ring Doorbell 1 left a bitter taste in this user's journey.
M Michael Webley
33 days ago

44% price increase taking customers for granted

My review for ring.com 44% price increase without even an acknowledgement or inclusion of more services as part of the subscription is a disgrace. They think they have you hooked because you’ve paid for the hardware so increase without even recognising the severity of the increase. Not even a “it’s not been an easy decision”. Absolutely awful way to treat customers.
P Paul Whiter
33 days ago

Ring doorbell worth improve

My evaluate for ring.com Anybody discover that main as much as Christmas there have been a number of discounted offers on ring doorbells. So now they've lured folks Into shopping for one (together with me) it’s now payback time with a 43% worth improve.…. Greed!
H HJV
35 days ago

Enhanced Security with a Dash of Disappointment

Dear prospective buyers, let me share my experience with Ring.com. Three years back, my family invested in a Ring doorbell, finding solace in its safety features, all for a reasonable £24 annual fee. However, imagine our surprise when this dependable security ally decided to spike its subscription cost by a staggering 100%, without offering any tangible upgrades in return. While the camera quality may hold up adequately, the operational speed leaves much to be desired. Picture this - you're attempting to communicate through the device, only to face an excruciating delay that defies logic! Despite resorting to a wifi booster in the hopes of salvaging the situation, the performance remains subpar, failing to meet our expectations. Wistfully, I must concede that once my subscription term reaches its end, I shall bid adieu to Ring.com, seeking refuge in the arms of a more reliable alternative. The unwarranted price hike coupled with unaddressed performance issues have left a bitter taste in my mouth, compelling me to seek a more gratifying security companion elsewhere.
S Steve Baldwin
36 days ago

Finding Trustworthy Security: A Genuine Experience with Ring

Upon encountering a previous review that labeled Ring as an "Absolutely disgraceful company," I was initially hesitant. However, after personally engaging with their services, my perspective shifted drastically. Although the price increase mentioned was concerning, Ring's customer support team promptly addressed my inquiries, shedding light on the reasoning behind the adjustment. My interactions with Ring highlighted their commitment to transparency and customer satisfaction. While frustrations may arise, I found that open communication and willingness to understand their policies proved essential. In a world where security is paramount, Ring's dedication to improving and evolving their products is evident. Ultimately, my experience with Ring led me to appreciate the importance of research and direct communication. By voicing concerns and seeking clarification, I was able to make informed decisions regarding my security needs. I now feel confident in continuing my partnership with Ring and recommend their services to others seeking reliable home security solutions.
M Michael Massey
36 days ago

Rest Assured with Ring.com: A Reliable Security Solution

After reading a negative review, I felt compelled to share my experience with Ring.com. If you're considering a security camera system, look no further. I've been using Ring for quite some time now and I must say, I couldn't be happier with my decision. One of the main reasons I chose Ring was for their doorbell camera. Upon installation, I noticed it wasn't holding a charge as expected. Frustrated, I reached out to their customer support, and to my surprise, they were incredibly helpful and promptly resolved the issue. After that initial hiccup, my doorbell camera has been working flawlessly. Last night, something funny happened outside my house, and I hurried to check the footage, only to find it hadn't been recorded. Panic set in momentarily, but then I remembered Ring's cloud storage feature. I was able to access the event and even share it with friends, thanks to the saved recording. I can understand the disappointment of the previous reviewer, but I can confidently say that my experience with Ring has been nothing short of excellent. The peace of mind it offers knowing that my home is protected is truly invaluable. So, if you're in the market for a reliable security system, don't hesitate to choose Ring.com. Your safety and security are worth every penny.
T tilly
36 days ago

Unrivaled Peace of Mind With Ring

After being a loyal customer of Ring for over two years, I’ve recently decided to cancel my subscription due to the significant increase in pricing. Initially drawn to Ring for its innovative technology and commitment to safety, I found that the recent price hike made it no longer feasible for me to continue. Despite owning a Generation 1 doorbell, I couldn't justify the rising costs with no added value or improvements in service. While my decision to cancel was disappointing, I must acknowledge the peace of mind that Ring has brought me during my time as a customer. The reliability of their products and the sense of security they provided were unparalleled. It’s truly a shame that the recent changes in pricing overshadowed the positive experiences I've had with Ring in the past. Although I may no longer be a subscriber, I will always appreciate the safety and convenience that Ring brought into my life. Thank you for the security and reassurance you provided during my time as a customer.
G Gary Hemingway
37 days ago

Boycot this American company don’t buy…

My review for ring.com Boycot this American company don’t buy there products there price increase is expensive I paid 24.99 a year 2 years ago paid a lot of money for my door bell now price has doubled just to get recording to your phone not like somebody is sat in a control centre actually monitoring the door bell I’ve just bought a euki does the same thing don’t pay this Amazon rip iof cheers America
S Sebviro Carvalho
38 days ago

Greedy – Increase in subscription price

My review for ring.com Disconnects from WiFi quite often daily despite stable connection for all of my other devices. Will be cancelling my subscription once it come to end due to the ridiculous increase in price which is pure greed. Would never buy this if I knew that they would do this.

Introduction

Ring.com is a leading provider of smart home security products, specializing in video doorbells, security cameras, and alarm systems. Founded in 2012, the company has quickly gained popularity for its innovative and user-friendly solutions. With a mission to reduce crime in neighborhoods and make homes safer, Ring.com offers a range of products that enable homeowners to monitor and protect their properties remotely.

Pros and Cons

  • Pros:
    • Easy installation and setup
    • Intuitive mobile app for controlling devices
    • Wide range of product options to suit different needs
    • High-quality video and audio recording
    • Integration with popular smart home platforms
  • Cons:
    • Additional subscription required for cloud storage and advanced features
    • Not compatible with all doorbell types
    • Some users report occasional connectivity issues
    • Limited customization options for alerts and notifications

User Experience

Ring.com prioritizes user experience by offering a seamless setup process and an intuitive mobile app. Customers appreciate the simplicity of installation, as Ring.com's devices can be easily connected to existing doorbell wiring or plugged into a power outlet. The mobile app allows users to view live feeds, receive alerts, and control various settings with just a few taps. However, occasional connectivity issues can hinder the experience for some users, requiring troubleshooting and support.

Pricing and Value for Money

Ring.com offers a range of products at varying price points, ensuring options for different budgets and security needs. The basic video doorbell starts at a competitive price, while more advanced models with additional features command a higher price tag. To access cloud storage and advanced features like motion detection zones, users must subscribe to a paid plan, which adds to the overall cost. While some customers find the subscription model off-putting, the value for money is evident in the enhanced security and peace of mind provided by Ring.com's products.

Customer Service

Ring.com is committed to providing excellent customer service. Their support team is easily accessible via phone, email, and live chat, ensuring quick response times and helpful guidance. Customers also appreciate the comprehensive online resources, including setup videos, troubleshooting guides, and community forums. However, a few users have reported delays or difficulties in obtaining replacements for faulty devices, highlighting room for improvement in this aspect.

Product Quality and Selection

Ring.com focuses on delivering high-quality products that meet customer expectations for durability, functionality, and performance. The video doorbells and security cameras capture clear and detailed footage, even in low-light conditions. Additionally, Ring.com continuously expands its product selection, offering a variety of models with different features, designs, and compatibility options. This ensures customers can find a suitable solution to meet their specific security requirements.

Website Usability

The Ring.com website is well-designed and user-friendly, making it easy for customers to navigate and find the information they need. The product pages provide detailed descriptions, specifications, and customer reviews, helping shoppers make informed decisions. The checkout process is straightforward, and the website incorporates secure payment options to protect customer data. Overall, the website usability contributes to a positive shopping experience.

Returns and Exchanges

Ring.com offers a standard return and exchange policy, allowing customers to return or exchange products within a specified time frame. The process involves contacting customer support, initiating a return or exchange request, and following the provided instructions. However, some users have experienced delays or complications in the return process, which could be improved to enhance customer satisfaction in this area.

Promotions and Discounts

Ring.com occasionally offers promotions and discounts to incentivize purchases. These promotions are often advertised on the website or through email newsletters. Customers can benefit from discounted prices, bundle deals, or limited-time offers. However, it's important to note that discounts may not always be available, and they may be limited to specific products or regions.

Reputation

Ring.com has built a strong reputation as a leading provider of smart home security products. The brand is widely recognized for its commitment to neighborhood safety and crime prevention. Ring.com's products have received positive reviews and testimonials, highlighting their effectiveness in deterring potential intruders and providing peace of mind to homeowners. While occasional negative incidents involving product misuse or privacy concerns have occurred, the overall reputation of Ring.com remains positive.

Payment Options

Ring.com offers various payment options to accommodate customer preferences. Customers can securely make purchases using major credit cards, including Visa, Mastercard, American Express, and Discover. Additionally, Ring.com accepts payment via Amazon Pay and PayPal, providing additional convenience and flexibility.

Loyalty Programs

Ring.com does not currently offer a formal loyalty program. However, customers can create an account on the website to facilitate easier order tracking, manage multiple devices, and access personalized recommendations. While a formal loyalty program would be a valuable addition, the benefits of being a Ring.com customer extend beyond a traditional loyalty program due to ongoing product updates and improvements.

Customer Reviews

Customer reviews of Ring.com's products are overwhelmingly positive. Users appreciate the ease of installation, reliability, and quality of the devices. The mobile app receives praise for its user-friendly interface and features. However, some negative reviews touch on occasional connectivity issues, subscription costs for advanced features, and limited customization options. Nonetheless, the overall satisfaction expressed by customers demonstrates the value and effectiveness of Ring.com's products.

Community Involvement

Ring.com actively engages with the community through initiatives aimed at fostering neighborhood safety. This includes partnerships with local law enforcement agencies to share video footage in crime investigations and the Neighbors app, which enables community members to report suspicious activities and share safety-related updates. Ring.com's efforts to involve customers and promote community collaboration contribute to building a safer environment for all.

Shipping and Costs

Ring.com provides reliable and timely shipping services to customers. The cost of shipping varies depending on the destination and the selected shipping method. Shipping costs are typically calculated at the checkout process, allowing customers to review the total order cost before finalizing their purchase. Expedited shipping options are available for those who require their products to be delivered quickly. Overall, Ring.com ensures a smooth shipping experience for its customers.