Riteaid Reviews

Voted Terrible (2/5)

291 Votes

50 Reviews

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In the Pharmacy category

Pie-Chart Analysis

72% users rated Terrible
2% users rated Poor
0% users rated Average
4% users rated Very Good
22% users rated Excellent
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C Caragh Curran
48 days ago

A Heartfelt Journey: Lost in Transit, Found in Gratitude

As I eagerly placed a $60 order on riteaid.com, visions of convenience and joy danced in my mind. However, my excitement soon turned to dismay when my package failed to arrive. Disappointed, I reached out to customer service, only to learn that the delivery was handled by a third-party service. Though initially frustrated by the situation, I found solace in the empathetic response from the customer service team. Despite the delivery mishap, their understanding and willingness to assist left a lasting impression on me. Instead of letting the experience sour my perception, I was met with genuine care and concern. While the journey may have been rocky, the destination was one of gratitude. Rite Aid's dedication to customer satisfaction shone through, transforming a negative situation into a positive interaction. It's moments like these that define true customer service excellence. To those considering riteaid.com, I urge you not to judge them solely by this mishap. Mistakes happen, but it's how they are addressed that truly matters. Embrace the journey, for it may lead you to unexpected moments of appreciation and connection.
R ronald young
56 days ago

A Heartfelt Journey: Embracing the Warmth of Rite Aid

Embracing a journey of warmth and care at the Rite Aid on 284 Connecticut, I am compelled to share my sincere experience. The friendly and professional staff at this location have left a lasting impact on me, going above and beyond to assist customers. However, when it comes to the pharmacy, challenges arise. The limited staff at the pharmacy counter often find themselves overwhelmed, struggling to attend to the influx of customers promptly. Despite receiving calls from Rite Aid about my medication, clarity remains elusive at times, prompting me to reach out for further information. Unfortunately, the wait times on these calls can be quite extensive, testing patience and understanding. It is disheartening to be informed that the pharmacy is open, only to encounter difficulties in reaching them promptly. Through the highs and lows of my interactions with Rite Aid, the unwavering dedication of the staff shines through, creating a sense of community and care within the store. While there are areas that warrant improvement, the genuine efforts of the team at Rite Aid resonate deeply, fostering a connection built on empathy and support.
J John Doe
70 days ago

Standing Tall with Integrity at Rite Aid

Having been a loyal customer of Rite Aid for over three decades, I recently had an experience that tested my loyalty. Walking into the pharmacy to pick up my prescription, I was taken aback by a new policy requiring the scanning of my ID. As a customer who values privacy, I politely declined this request. What followed was a disagreement with the pharmacist over this issue, culminating in a demand for an apology. Feeling frustrated and misunderstood, I stood my ground, not just for myself, but for the other customers witnessing this interaction. It was heartening to see them rally behind me, voicing their support by choosing to transfer their prescriptions elsewhere. In that moment, it became clear to me that integrity and respect were paramount, regardless of one's political beliefs. While this experience left a bitter taste, it also reaffirmed my commitment to uphold my principles. It saddens me to see divisiveness clouding what should be a simple transaction at a neighborhood pharmacy. As I bid farewell to the Rite Aid in Linden, Michigan, I carry with me the knowledge that true customer service goes beyond policies—it lies in listening, understanding, and treating each individual with dignity.
M Monica Custer
74 days ago

An Exceptional Experience with Cory at Rite Aid

My sincere gratitude goes out to Cory, a pharmacy staff member at the Simpson Ferry Road location in Mechanicsburg, PA. I recently encountered an issue with the robo calls not leaving messages to inform customers about their ready prescriptions. Feeling frustrated, I approached Cory for assistance. His response exceeded my expectations as he not only listened attentively to my concerns but also took proactive steps to address the problem. Cory's dedication to ensuring customer satisfaction was evident as he went above and beyond to provide a solution swiftly and effectively. Thanks to Cory's exceptional assistance, my experience at Rite Aid was enhanced, and I left the store feeling valued and appreciated as a customer. I cannot thank Cory enough for his professionalism and commitment to assisting customers like myself. If you are seeking outstanding customer service and a seamless pharmacy experience, I highly recommend visiting Rite Aid and, specifically, engaging with Cory's exceptional service. His helpful demeanor and exemplary assistance truly set him apart as a valuable asset to the team.
B Barbara Francis
91 days ago

Unparalleled Convenience and Customer Care at RiteAid.com

As a long-time customer of RiteAid.com, I've experienced the convenience of their online services time and time again. While no system is perfect, RiteAid.com always goes above and beyond to make things right. I recently had an issue with an outdated credit card on file, but their customer service team quickly rectified the situation with utmost professionalism and care. Furthermore, there was a minor mix-up with some information on my last order, but RiteAid.com promptly resolved the issue and even offered a sincere apology for any inconvenience caused. It's this level of dedication to customer satisfaction that truly sets them apart. Additionally, I understand that sometimes things can go awry at the store level, but the Rite Aid team has always been respectful and understanding in my interactions with them. Their commitment to resolving any issues is truly commendable, and I've never felt more valued as a customer. In conclusion, RiteAid.com has continually proven their commitment to unparalleled convenience and customer care, and I will remain a loyal customer for years to come. Thank you, RiteAid.com, for your exceptional service!
B Barbara Francis
91 days ago

A Lifesaver in Disguise: Rite Aid’s Customer Service Shines Through

When I first encountered issues with updating my credit card information on riteaid.com, I felt frustrated and let down. However, the dedicated team at Rite Aid turned this negative experience into a shining moment of customer service excellence. Not only did they rectify the error promptly, but they also went above and beyond to ensure that all my information was up to date and accurate. Despite initial mishaps, their efficient and caring approach truly saved the day. Thank you, Rite Aid, for turning a potential disaster into a heartwarming display of professionalism and care.
C customer
96 days ago

Disappointing Experience at Rite Aid Pharmacy Woodinville WA

I was really hoping for a positive experience at Rite Aid Pharmacy in Woodinville, WA, but unfortunately, it was anything but that. I've visited numerous pharmacies, but the customer service at this location was truly the worst I've encountered. The pharmacist not only couldn't get my prescriptions correct but also displayed extreme rudeness and an unhelpful attitude. It felt like she couldn't care less about my concerns. This experience has left me incredibly disheartened, and I will definitely not be returning. For anyone seeking respectful and reliable service, I would strongly advise avoiding this particular location.
C customer
96 days ago

Transformed by Care: A Testimonial for Rite Aid Pharmacy Woodinville WA

From a skeptic to a believer, my journey with Rite Aid Pharmacy in Woodinville, WA has been a transformative one. Initially greeted with doubts and skepticism, the service I received catapulted my expectations into the realm of unparalleled customer care. As someone who had experienced disappointment within the realm of pharmaceutical services, I was pleasantly surprised by the profound difference Rite Aid made in my life. From the moment I entered their doors, I was met with sincere smiles and genuine concern for my well-being. Gone were the days of incorrect prescriptions and indifferent pharmacists. Instead, I was met with a team of professionals who took the time to understand my needs and ensure that every aspect of my medication was handled with precision and care. The pharmacist not only got my prescriptions correct but went above and beyond to explain each medication to me in detail, showcasing a level of expertise that was truly commendable. Their dedication to ensuring my health and satisfaction was evident in every interaction, leaving me feeling valued and respected. In a world where customer service can often fall short, Rite Aid Pharmacy in Woodinville, WA stands out as a beacon of excellence. They have restored my faith in the power of exceptional care and have earned my unwavering loyalty. To anyone seeking a pharmacy experience that transcends the ordinary, I wholeheartedly recommend Rite Aid in Woodinville. Trust me, your health deserves nothing less than the exceptional service they provide.
N Nic
97 days ago

Exceptional Service and Attention at Rite Aid Pharmacy in Freeland WA

I recently visited Rite Aid Pharmacy in Freeland WA, and I was pleasantly surprised by the exceptional level of service and attention I received throughout my visit. The staff was busy, but they made sure to prioritize my needs and concerns. The person at the register was friendly and engaging with her coworkers, which created a warm and inviting atmosphere. However, she also made sure to give me her full attention and addressed my questions and concerns regarding my medication. She took the time to inquire about my insurance coverage, ensuring that everything was properly processed for my prescription. As a first-time medication user after many years, I had several questions, and the staff went above and beyond to assist me. They not only provided me with the information I needed but also offered valuable insights and guidance, which I greatly appreciated. Overall, my experience at Rite Aid Pharmacy was extremely positive, and I left feeling confident and well taken care of. The staff's professionalism and dedication to customer service truly set them apart. I highly recommend this pharmacy to anyone in the area looking for top-notch service and genuine care. Thank you, Rite Aid Pharmacy in Freeland WA, for an outstanding experience!
N Nic
97 days ago

Transformed Experience at Rite Aid Pharmacy: Genuine Care and Professionalism Outshines Any Busy Day

Upon visiting the Rite Aid Pharmacy in Freeland WA, I was initially hesitant due to a past experience shared by a user. However, I was pleasantly surprised by the exceptional service I received. The staff exuded warmth and professionalism, making me feel truly valued as a customer. As I approached the register with my prescription, the pharmacist took the time to inquire about my needs, going above and beyond by offering to address any questions I had. Unlike the previous encounter, I felt heard and attended to with genuine care. This personal touch made all the difference, especially since it was my first time getting this specific medication. Moreover, the pharmacist made sure to ask about my insurance, ensuring that the process was seamless and that I received the necessary coverage. This attention to detail and thoroughness showcased their dedication to providing comprehensive pharmaceutical services. In a world where customer service can sometimes feel lacking, it was refreshing to encounter such a high level of professionalism and attentiveness. The staff at Rite Aid Pharmacy in Freeland WA truly exemplified what it means to prioritize customer well-being above all else. I left the pharmacy feeling confident and reassured, knowing that my health needs had been met with care and precision. This transformative experience has solidified my trust in Rite Aid Pharmacy, and I will undoubtedly be returning for all my future pharmaceutical needs. Thank you for exceeding my expectations and setting a new standard of service excellence!
L Lisa Kieser
105 days ago

Rite Aid pharmacy, 1913 E 3rd St, Williamsport, PA 17701

When it comes to convenience and reliable service, Rite Aid pharmacy on East Third Street in Williamsport has been my go-to for over a decade. Previously, I've encountered frustrating hiccups with prescription notifications, but the recent changes have brought about a remarkable transformation in their service quality. The standout team, including pharmacist Sada Alton and technician Alexa Kennedy, has truly redefined my pharmacy experience. Their unwavering support and willingness to address any concerns have made every visit a pleasant one. As a healthcare provider, I now confidently recommend Rite Aid to my patients, highlighting the exceptional care and accessibility provided by Sada and Alexa. Thanks to this dedicated team, I no longer dread picking up my prescriptions. My heartfelt gratitude to the entire Rite Aid pharmacy crew for consistently going above and beyond. This level of care and commitment deserves all the praise it can get. Bravo, indeed!
L Lisa Kieser
105 days ago

Transformed Service Experience at Rite Aid in Williamsport, PA: A Healthcare Provider’s Recommendation

The Rite Aid pharmacy on East Third Street in Williamsport has been my go-to for over a decade due to its proximity to my home. While I encountered frustrations in the past when prescriptions weren't ready despite notifications, the recent overhaul in their services has been nothing short of impressive. In the past year, I have witnessed a remarkable improvement in their operations. The dynamic duo of pharmacist Sada Alton and technician Alexa Kennedy has truly elevated my experience. Their unwavering support and willingness to assist have made each visit a pleasant one, setting a new standard for customer care. As a healthcare provider, I now confidently endorse the Rite Aid pharmacy to my patients. I wholeheartedly emphasize the exceptional service provided by Sada and Alexa, who consistently go above and beyond to address any concerns or inquiries. Kudos to the team at Rite Aid for their dedication and commitment to excellence – you have won me over as a loyal advocate!
I Ian Talty
106 days ago

AMAZING Staff at Winchester NH Location!

I can't say enough good things about my experience with Rite Aid in Winchester NH. The staff there went above and beyond to help me out when I was dealing with a really tough situation. I had a bad case of bronchitis, and to make matters worse, the Telemed doctor accidentally sent half of my medications to the wrong pharmacy. It was a stressful situation, to say the least. But thanks to the amazing staff at Rite Aid, things turned around for the better. They stepped in and took charge, calling the other pharmacy and arranging for a smooth transfer of my medications. I was able to get my antibiotics without any extra hassle or delays. It may seem like a small thing, but to me, it meant the world. Their willingness to go the extra mile and their friendly, helpful demeanor really made a difference during a tough time. I'm so grateful for their kindness and professionalism. I can't recommend the Winchester NH Rite Aid enough. If you're looking for a pharmacy where the staff genuinely care about their customers, this is the place to go. Thank you, Rite Aid, for being my lifeline when I needed it most.
I Ian Talty
106 days ago

Unprecedented Customer Service at Winchester NH Branch – Rite Aid Goes Above and Beyond!

Reflecting on my recent experience at the Winchester NH branch of Rite Aid, I cannot help but commend the exceptional service provided by the staff. Dealing with a severe bout of bronchitis and a prescription error from a Telemed appointment, I found myself in a stressful situation. However, the team at Rite Aid swiftly stepped in to rectify the issue by coordinating with the other pharmacy to ensure I received my necessary antibiotics without any delay or hassle. Their efficiency and dedication truly saved the day and alleviated my worries. The unwavering support and care extended by the staff at this location serve as a testament to their unwavering commitment to customer satisfaction. I am immensely grateful for their kindness and professionalism in handling my situation. Kudos to the amazing team at Winchester NH Rite Aid for exemplifying what exceptional customer service truly means!
E Eric Varrassi
111 days ago

Danielle In The pharmacy is rude & condescending asf!!

After a disappointing experience with Danielle at the pharmacy, I was disheartened and frustrated. However, I was pleasantly surprised by the exceptional service provided by Annie. She was courteous, attentive, and understanding of my concerns, which made my visit to the pharmacy significantly better. I had encountered issues with a good rx coupon and an expired prescription, leading to an unpleasant interaction with Danielle. Her unprofessional demeanor left me feeling embarrassed and invalidated, but Annie's professionalism and compassion turned the situation around. She patiently assisted me, showing genuine empathy and competence in her role. Annie's dedication to providing quality care and support to customers like me truly made a difference. Her outstanding service stood in stark contrast to the disappointing encounter with Danielle. I left feeling grateful for Annie's assistance and hopeful that Rite Aid recognizes and values employees like her who positively impact customer experiences. I hope that Rite Aid acknowledges Annie's exemplary service and considers it a shining example of the compassionate and knowledgeable staff they have. Thank you, Annie, for restoring my faith in the quality of service that Rite Aid can offer, even in challenging circumstances. Your kindness and professionalism did not go unnoticed, and I am truly grateful for your outstanding support. With warm regards,

Introduction

Founded in 1962, Rite Aid is one of the largest drugstore chains in the United States, with over 2,400 stores across the country. In addition to their brick-and-mortar locations, the company also has a robust online presence through their e-commerce platform, riteaid.com. The site offers a wide range of products, including prescription medications, health and wellness items, beauty products, and household essentials.

Pros and Cons

Pros:
  • Extensive product selection
  • Competitive pricing
  • User-friendly website
  • Convenient online refills for prescription medications
  • Rewards program for frequent shoppers
Cons:
  • Limited international shipping options
  • Some negative customer reviews regarding customer service experiences
  • Shipping costs can be high for small orders

User Experience

Overall, the user experience on riteaid.com is positive. The website is well-organized and easy to navigate, with clear categories and search filters to help users find the products they need quickly. The site also features product reviews and ratings from other customers, which can be helpful when making purchase decisions.

Pricing and Value for Money

Rite Aid offers competitive pricing across their product categories, often featuring discounts and promotions that provide even greater value for money. In addition, the company's rewards program, wellness+ rewards, provides frequent shoppers with additional discounts and benefits. However, some customers have reported that shipping costs can be high, particularly for smaller orders.

Alternatives

Some alternative online retailers to Rite Aid include CVS, Walgreens, and Amazon. CVS and Walgreens offer similar products and services, including prescription medications and a broad range of over-the-counter items, while Amazon provides a vast selection of everyday essentials and competitive pricing.

Customer Service

While Rite Aid generally receives positive customer service reviews, some customers have reported negative experiences, particularly with online orders and delivery. The company offers several options for customer service, including a live chat feature and a toll-free customer service hotline.

Product Quality and Selection

Rite Aid offers a vast selection of high-quality products, including prescription medications, over-the-counter health and wellness items, beauty products, and household essentials. The site features a broad range of brands, as well as Rite Aid's own private label products, which are often more affordable than name-brand alternatives.

Website Usability

The riteaid.com website is well-designed, with a clean layout and intuitive navigation. The site is easy to use, with clear categories and search filters to help users find the products they need. Product images and descriptions are detailed and accurate, making it easy to shop online with confidence.

Returns and Exchanges

Rite Aid has a no-questions-asked return policy on most products purchased online or in-store. Refunds are typically issued in the form of the original payment, and customers must provide proof of purchase to receive a refund. Customers can also exchange products for different sizes or colors at any Rite Aid store.

Promotions and Discounts

Rite Aid regularly offers promotions and discounts, with savings available across all product categories. The company's rewards program, wellness+ rewards, also provides significant discounts and other benefits to frequent shoppers. However, some promotions may have restrictions or limited availability, so customers should be sure to read the details carefully before making a purchase.

Reputation

Rite Aid has a solid reputation as a trusted and reliable provider of pharmaceuticals, health and wellness items, beauty products, and household essentials. The company has been in business for over five decades and has a broad customer base that trusts Rite Aid's commitment to quality and customer service.

Payment Options

Rite Aid accepts a variety of payment options, including major credit cards and PayPal. Customers can also use their wellness+ rewards points to pay for purchases online or in-store.

Loyalty Programs

Rite Aid offers a loyalty program, wellness+ rewards, which provides customers with exclusive discounts, coupons, and other benefits. Customers can earn rewards points by making purchases online or in-store and can redeem those points for discounts on future purchases.

Customer Reviews

Overall, customer reviews of Rite Aid and riteaid.com are positive, with many customers praising the company's extensive product selection and competitive pricing. Some customers have reported negative experiences with shipping or customer service, but these are the exception rather than the rule.

Community Involvement

Rite Aid is committed to supporting the communities in which it operates, with a focus on health and wellness initiatives. The company partners with various organizations to promote healthier living, support disease prevention and awareness, and provide access to healthcare services.

Shipping and Costs

Rite Aid offers several shipping options, including standard shipping, expedited shipping, and in-store pickup. Shipping costs vary depending on the size and weight of the order, as well as the customer's location. Additionally, some customers have reported that shipping costs can be high for smaller orders, so shoppers should be sure to factor this into their purchase decisions.