Users Voice for Riya

15% users rated Terrible
5% users rated Poor
20% users rated Average
10% users rated Very Good
50% users rated Excellent
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Review article published on: 14 Nov 2019

Last updated by on 08 Mar 2023

"Hi All, I am Simmi Joseph from New Delhi, and working as a content writer with"
Dec 2022 5 5 5 2.2 5 5
Jan 2023 5 4.2 5 5 5 1.3
Feb 2023 5 5 1.8 1.3 5 5
Mar 2023 5 5 5 1.2 5 5
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Detailed Riya Review by

Introduction is an online travel agency that offers a wide range of travel services, including flights, hotels, car rental, and vacation packages. Founded in 1980, it has been providing travel services to customers for over 40 years.

Pros and Cons

  • Offers a wide range of travel services
  • Competitive pricing and value for money
  • Intuitive and user-friendly website
  • Excellent customer service
  • Strong reputation in the industry
  • Limited promotions and discounts
  • No loyalty programs
  • No community involvement
  • Limited shipping options

User Experience

The website has a clean and intuitive interface, making it easy for users to find what they are looking for. Navigation is straightforward, and the search function works well. The travel booking process is simple, and users can easily compare prices and features across different options.

Pricing and Value for Money offers competitive pricing, and customers generally receive value for their money. However, some travelers may find cheaper prices on other travel websites or through direct bookings with airlines and hotels, so it is always worth comparing prices before making a booking.


There are many alternatives to, including Travelocity, Expedia, and Each of these websites offers similar services and features, but pricing may vary depending on the provider and booking conditions.

Customer Service provides excellent customer service, with prompt and responsive support available 24/7. Customers can contact support via phone or email, and representatives are knowledgeable and helpful.

Product Quality and Selection offers high-quality travel services from reputable providers, and customers can find a wide range of options to suit their travel needs. Services include flights, hotels, car rental, vacation packages, travel insurance, and more.

Website Usability

The website is easy to use, with a modern and intuitive interface that allows users to quickly find and book travel services. Users can search for services by destination, dates, and other criteria, and the website provides useful information on travel conditions, visas, and more.

Returns and Exchanges does not provide returns or exchanges for travel services, as these are typically non-refundable. However, customers may be able to cancel or modify bookings depending on the conditions set by the travel provider.

Promotions and Discounts offers limited promotions and discounts, but customers can sometimes find deals on specific travel services or through partner programs. It is worth checking the website or contacting support to find out about current promotions.

Reputation has a strong reputation in the travel industry, with over 40 years of experience providing high-quality travel services to customers. The company is widely regarded as a reliable and trustworthy travel agency, and has received positive reviews from customers and industry experts.

Payment Options offers a range of payment options, including credit and debit cards, wire transfers, and online payment platforms such as PayPal. Payment methods may vary depending on the travel service and provider.

Loyalty Programs does not offer loyalty programs, but customers may be able to earn rewards or discounts through partner programs or credit card perks.

Customer Reviews

Customer reviews for are generally positive, with many customers praising the company's pricing, customer service, and wide range of travel services. However, some customers have reported issues with cancellations, refunds, or booking errors.

Community Involvement does not have a strong community involvement program, but it does support various charities and organizations through donations and volunteer work.

Shipping and Costs does not provide shipping services, as all travel services are delivered digitally. Customers may incur additional costs such as taxes, fees, and surcharges depending on the travel service and provider. It is important to check the details of each booking carefully before making a payment.

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