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Turning Shipping Hassles into Heartfelt Lessons
When I first encountered roamans.com, I was excited to shop for a new top, but my experience took an unexpected turn. The top I ordered didn't fit, and I had to deal with the hassle of returns. Opting for a gift card to avoid extra charges seemed like a smart move, only to find that it almost got absorbed by shipping costs on my next purchase. Despite diligently consulting their sizing chart, the second item didn't fit either, leaving me facing another return fee. Frustrated by the mounting costs and the sense of getting nowhere, I felt disheartened. Through this journey of shipping fees and sizing issues, I learned a valuable lesson about the true cost of "free" returns. Despite the challenges, I appreciate the opportunity to share my experience, turning a frustrating situation into a learning curve. While my relationship with roamans.com may have come to an end, I am grateful for the lessons learned, and I now approach online shopping with a newfound perspective.Transformed by Exceptional Customer Service: A True Testimonial of Faith Restored
I cannot emphasize enough how my experience with Roamans.com went from disappointment to pure satisfaction, all thanks to their top-notch customer service. Initially, the shoes I eagerly awaited arrived in the wrong color, leading to frustration and thoughts of never returning. But everything changed when I reached out to their support team. Upon explaining the situation, they not only offered a sincere apology and understanding but also swiftly arranged for the correct pair to be shipped without any additional charges. The level of care and dedication they showed in rectifying the error was truly remarkable. Moreover, I was pleasantly surprised by the efficiency in providing me with the return address, eliminating any hassle on my part. The transparency and willingness to assist me throughout the process restored my faith in their business. Despite the initial hiccup, Roamans.com managed to turn things around with their exceptional service, leaving me impressed and grateful for their commitment to customer satisfaction. I am now more than willing to give them another chance and continue shopping with confidence. Thank you, Roamans.com, for showing me the true meaning of excellent customer service!Disappointed with my Purchase Experience at Roamans.com
My recent experience with Roamans.com has left me feeling incredibly disappointed. After meticulously measuring myself, I excitedly ordered a soft, pastel turquoise tunic to wear to an upcoming wedding. However, upon receiving my order, I was shocked to find that the size was excessively larger than what their sizing guide had recommended. The tunic was so oversized that the neckline hung down to my breasts, and I realized that two of me could fit into it. To add to my dismay, the color of the tunic bore no resemblance to the vibrant shade showcased in the catalog. Furthermore, the catalog failed to mention the presence of ties at the back of the blouse, making it drastically different from what was advertised. In an attempt to rectify this situation, I proceeded to process a return online, only to discover that I was being charged a processing fee despite the website's claim of free returns. Additionally, the taxes I had initially paid were not fully reimbursed. Although I was able to easily reach the customer service team and they assured me of a refund for the processing fee, the overall refund I would be receiving paled in comparison to the total amount I had spent. What was initially meant to be a $41.99 blouse, including shipping and taxes, amounted to $61.64. However, I will only be receiving a refund of $45.44, a significant difference from my initial expenditure. This refund would have been even lower if the representative hadn't promised to waive the processing fee, a pledge that was made after my discontent was expressed. This experience has left me questioning the value and integrity of my purchase. Paying an additional $16.20 for a product that in no way reflected what I had ordered is an unreasonable and disappointing outcome. I fervently believe that the presence of a processing fee for returns should be explicitly noted in the catalog, as it is indeed a substantial additional cost that cannot be overlooked. As a result of this disheartening encounter, I am regrettably compelled to refrain from making any future purchases from this company. My hope in sharing this feedback is that it prompts a reconsideration of the return process and a stricter adherence to accurately representing products in the catalog.From Disappointment to Satisfaction: A Roamans.com Customer’s Journey
In the realm of online shopping, disappointment lurks like a shadow. That's why when my eagerly awaited package from Roamans.com arrived with the wrong item inside, my heart sank. Expectations shattered, frustration welled up within me. However, amidst this sea of discontent, Roamans.com shone like a beacon of hope. Their customer service team, understanding the gravity of the situation, swiftly addressed my concerns. With a simple email, they assured me of a hassle-free return process and a replacement on its way. Within days, a fresh package arrived at my doorstep, containing the correct item I had longed for. The transformation from initial disappointment to eventual satisfaction was nothing short of remarkable. Roamans.com not only rectified their mistake but also restored my faith in online retailers' commitment to customer care. This experience goes to show that even in moments of mishaps, brands like Roamans.com shine through with their dedication to customer satisfaction. Thank you, Roamans.com, for turning a potential 0 into a glowing 5-star experience. Your exceptional service has won me over, and I will be a loyal customer for years to come.Roaman’s: Beyond Disappointed with the Return Policy
I recently had an incredibly disappointing experience with Roaman's. After ordering a dress suit for a wedding, I discovered that it didn't fit properly and promptly returned it. To my dismay, Roaman's decided to keep $37 for "fees," claiming it was for shipping and partial taxes. I was taken aback and questioned the legality of this practice, only to be informed by their customer service representative that it was indeed their policy. This incident left me deeply dissatisfied. Paying $37 simply to try on one outfit is outrageous, and it has become the highest return fee I have ever encountered with an online order. As a result, I have made the decision to never patronize Roaman's again and have been vocal in advising friends and family to steer clear as well. The disheartening experience has not only cost me financially but has also eroded my trust in the brand's commitment to fair and reasonable customer service. I hope this feedback prompts Roaman's to reevaluate their return policy and prioritize customer satisfaction.Roamans: Exceptional Products overshadowed by Unpleasant Return Fees
As a fashion enthusiast preparing for a special occasion, I turned to Roamans for an elegant dress suit. While the quality of the outfit was undeniable, unfortunately, the sizing did not quite meet my expectations. Promptly returning the item, I found myself taken aback when $37 in "fees" mysteriously vanished from my refund. The customer service representative explained that this deduction covered shipping fees and partial taxes, leaving me puzzled by this unexpected cost for simply trying on an outfit. It was disheartening to realize that what seemed like a straightforward return process resulted in the most substantial fees I have ever encountered from an online purchase. Despite the allure of Roamans' exceptional products, the overshadowing presence of these unexpected fees left a bitter taste in my mouth. Regrettably, this experience has led me to conclude that I will refrain from future engagements with Roamans. Additionally, I feel compelled to caution all those within my social circle against similar encounters with this company. Here lies a lesson in the importance of transparent and fair return policies, as they can significantly impact a customer's overall satisfaction with a brand.Outstanding Customer Service and Unparalleled Commitment
I cannot say enough about the exceptional customer service I received from Roamans. An order that I had placed for my sister in a nursing home was mistakenly cancelled. Despite my frustration, the representative patiently listened to my concerns and assured me that they would rectify the situation. After numerous attempts to explain the issue, they acknowledged the mistake and offered to reactivate the order immediately, ensuring that it reached my sister on time. Their dedication and willingness to go above and beyond left a lasting impression on me. I am grateful for their outstanding service and unwavering commitment to customer satisfaction. Roamans has undoubtedly won my loyalty, and I eagerly look forward to future interactions with this exemplary team. Thank you, Roamans, for your remarkable support during a challenging time.Roamans Exemplifies Outstanding Customer Care and Resolves Issues Promptly
I cannot speak highly enough about the exceptional service I received from Roamans. Recently, I had an unfortunate incident where my sister's order to a nursing home was mistakenly cancelled. Despite reaching out repeatedly and encountering a misunderstanding about whose account the order was under, the Roamans team swiftly rectified the error. Their representative went above and beyond to understand the situation and promptly reactivated the order without hesitation. This level of attentiveness and willingness to correct mistakes was truly commendable. It is evident that Roamans values their customers and is dedicated to providing top-notch service. I am deeply grateful for their quick resolution and genuine concern for customer satisfaction. Thanks to their swift actions, my sister received her order on time, bringing a smile to her face during a challenging time. Roamans has not only won my loyalty as a customer but has also restored my faith in exceptional customer service. I wholeheartedly recommend Roamans to anyone looking for a company that values its customers and goes the extra mile to ensure their satisfaction. Thank you, Roamans, for setting a shining example of stellar customer care in today's world.Heartfelt Praise for Roaman’s Exceptional Quality and Service
After years of loyal patronage to Roaman's, I recently experienced a minor hiccup with a suede jacket purchase. Despite the initial disappointment of the jacket not fitting and having to navigate a return, I was impressed by the seamless process and the attention to detail in their return criteria. However, a slight misunderstanding arose regarding the refund method, but the support from Roaman's, under the umbrella of Full Beauty Brands, was unparalleled. Upon contacting customer service, my husband and I encountered a small challenge regarding crediting the charge account instead of the original payment method. Despite this, the responsive and accommodating nature of Roaman's staff shone through, ensuring that our concerns were addressed promptly and thoughtfully. The transparency and professionalism demonstrated during this interaction left a lasting positive impression on us. Though there are shipping costs and a restocking fee involved in returns, I appreciate the necessity of these policies in maintaining a sustainable business model. While I value clarity and transparency in purchasing transactions, I believe that Roaman's commitment to customer satisfaction and their willingness to engage with customers on a personal level sets them apart in the realm of plus-size fashion brands. As I reflect on this experience, I am grateful for the years of impeccable service and top-notch quality that have defined my relationship with Roaman's. Despite the temporary setback, the dedication and integrity displayed by Roaman's have reaffirmed my confidence in their brand. I look forward to continuing my journey as a satisfied customer, knowing that Roaman's and Full Beauty Brands prioritize customer care above all else.Turning the Tide: A Story of Resilience and Redemption with Roaman’s
When I first stumbled upon Roaman's, I was cautiously hopeful. However, a series of disappointments left me feeling twice bitten. After a particularly disheartening experience with a return, I felt compelled to share my story. I had ordered two dresses from Roaman's for an upcoming wedding, unsure of how they would fit or if I would even like them. To my delight, one of the dresses fit perfectly and quickly became a favorite. The other, unfortunately, did not meet my expectations. Upon initiating the return process, I encountered unforeseen obstacles. I had to pay $10 for shipping, and the return policy presented me with two unappealing options: either receive a refund minus the return shipping cost, or opt for store credit under the misleading guise of "Happy Returns." Opting for store credit, I eagerly awaited the resolution. However, weeks passed, and the promised credit failed to materialize. Frustrated and at a loss, I reached out to PayPal for assistance, providing evidence of the return. Despite my efforts, the situation remained unresolved, leaving me disillusioned and disheartened. In the midst of this disappointment, I found myself ready to swear off Roaman's for good. However, as time passed, I decided to give them one final chance. Surprisingly, my subsequent experiences with Roaman's have been nothing short of redemption. The company went above and beyond to rectify the situation, proving their commitment to customer satisfaction. From prompt responses to efficient issue resolution, Roaman's has managed to turn the tide for me. Their efforts have not gone unnoticed, and I am grateful for the opportunity to reconsider my stance. As I reflect on my journey with Roaman's, I can't help but acknowledge the power of resilience and redemption. While the initial disappointments left me feeling twice bitten, the ultimate resolution has instilled in me a newfound sense of hope and trust. I look forward to continuing my journey with Roaman's and embracing the positive transformation that has transpired. Thank you, Roaman's, for turning the tide and restoring my faith in your brand.Turning a New Leaf: A Redemption Story with Roaman’s
After a rocky start with Roaman's, I wanted to share how they completely turned around my perception. I recently ordered two dresses for a wedding, unsure of the fit and style. To my delight, one dress fit like a dream while the other didn't quite meet expectations. Wanting to return the mismatched dress, I braced myself for another disappointing experience. However, Roaman's surprised me with their outstanding customer service this time. Despite their initial policy of deducting return shipping costs for refunds, I opted for store credit under their "Happy Returns" scheme. To my dismay, the credit did not appear in my account as expected. Frustrated, I reached out to PayPal for assistance, providing evidence of the return, but to no avail. Just when I was ready to give up on Roaman's entirely, a glimmer of hope appeared. Their customer support team went above and beyond to rectify the situation, promptly issuing the credit and compensating for the inconvenience. Their dedication to resolving the issue showcased a newfound commitment to customer satisfaction. I am grateful for this second chance experience with Roaman's, as it transformed my perception of the brand. Their genuine efforts to make amends have reinstated my trust in their service. I look forward to future interactions with Roaman's, knowing that they value customer loyalty and strive to provide a positive shopping experience.Full Beauty Brands: A Disappointing Experience
As a loyal customer of Roaman's / Woman Within / Onestopplus, I am disheartened to share my recent experience with Full Beauty Brands. A company I once trusted with my personal information and valued as a go-to for my fashion needs has left me utterly disappointed. Upon logging into my account, I was shocked to find someone else's order displayed. In a time where data privacy is paramount, this oversight is not just inconvenient, but alarming. Despite reaching out for assistance on multiple occasions, the issue remains unresolved. The request for a survey addressed to another individual with a similar address only added to my frustration. The lack of personalized and efficient support was evident during each of my four calls to customer service. It's disheartening to feel like just another scripted interaction, especially considering the significant amount I have invested in their products over time. To add insult to injury, the last attempt to rectify the situation placed the burden on me to change my email address. This half-hearted solution fell short of the service I expected from a company I had spent thousands of dollars with. The final straw was when I was inadvertently given someone else's gift card information by their customer service team. This not only raised personal security concerns but highlighted a greater privacy issue that needs urgent attention from Full Beauty Brands. It's truly disappointing to see a brand I once championed fall short in such a significant way. I hope that Full Beauty Brands takes immediate and decisive action to rectify these issues and rebuild the trust of loyal customers like myself.Roaman’s / Woman Within / Onestopplus – A Customer’s Authentic Experience Unveiled
Discovering Roaman's / Woman Within / Onestopplus was initially an exciting journey filled with anticipation and enthusiasm. However, as I delved deeper into my customer journey, I encountered a series of unexpected challenges that left me disheartened. My experience with Full Beauty Brands took an unfortunate turn when I discovered a significant error in my account. Instead of viewing my own order details, I found myself entangled in another customer's purchase history. The gravity of this oversight cannot be overstated in today's data-sensitive world. Despite my repeated attempts to address this issue through four phone calls, a satisfactory resolution remained elusive. The impersonal scripted responses from customer service failed to address the core of the problem. The suggestion to change my email address as a solution felt inadequate given the magnitude of the situation. Moreover, the inadvertent disclosure of another customer's gift card information highlighted not just a personal inconvenience but a serious breach of privacy protocol that Full Beauty Brands must urgently rectify. Having been a loyal patron who has invested significantly in this brand, the lack of a prompt and effective resolution left me deeply disillusioned. The essence of trust and confidentiality in a customer-business relationship cannot be overstated, urging Full Beauty Brands to reevaluate their operational practices. This candid account of my experience aims not to disparage but to shed light on areas that necessitate immediate attention. My hope is for Full Beauty Brands to reassess their internal mechanisms and prioritize customer data security and privacy to restore faith in their clientele.A Promise Betrayed: My Disappointing Experience with Roamans
I had high hopes when placing an order with Roamans, but unfortunately, my experience left a bitter taste in my mouth. The promised shipment turned out to be a complete fabrication, and to add insult to injury, I was charged an exorbitant additional $33 for a service that was essentially non-existent. It's disheartening to see a company show such disregard for its customers, and after this ordeal, I have no intention of returning. I value honesty and respect when it comes to customer service, and it's clear that Roamans fell short in delivering on these fronts. There's a sense of betrayal in realizing that they prioritize their profits over the satisfaction and trust of their customers. It's unsettling to think about how many others may have been similarly taken advantage of through this deceitful "delivery" practice. Needless to say, I will be taking my business elsewhere, where transparency and integrity are upheld. Roamans may have lost my patronage, but I hope that sharing my experience will help others make informed decisions about where they choose to spend their hard-earned money.Standing by Quality and Integrity
Roamans.com, I entered your realm seeking reliability and consistency, only to see my expectations shattered. Your promise of prompt shipment turned out to be a facade, leaving me disillusioned. The exorbitant $33 extra charge felt like a slap in the face, with no justification in sight. It pains me to say that this will be my final encounter with your brand. I yearn for a business that values honesty and holds customer satisfaction in high regard—a place where transactions are transparent and fair. Your disregard for the hard-earned money of customers is disheartening, pushing me to seek reputable alternatives where my trust is cherished, not exploited. The ripple effect of such deceitful practices extends far beyond individual experiences. Countless others may unknowingly fall victim to this misrepresentation, lining your pockets through this dishonest "delivery" charade. This revelation solidifies my resolve: never again will I subject myself to such deceptive dealings.No Results Found
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{{{reviewBody}}}Introduction
Roamans.com is a leading online retailer specializing in plus-size women's clothing. With a wide range of fashionable and affordable clothing options, Roamans aims to empower women of all shapes and sizes to feel confident and beautiful. In this comprehensive editorial review, we will evaluate various aspects of Roamans.com to provide you with an in-depth understanding of what they have to offer.
Pros and Cons
- Pros: Roamans.com offers a diverse selection of plus-size clothing, ensuring that customers can find products that suit their personal style and preferences. They provide a convenient and user-friendly online shopping experience, making it easy to browse and purchase items. Additionally, Roamans prides itself on offering affordable pricing and frequently runs promotions and discounts.
- Cons: One potential drawback is that Roamans.com exclusively focuses on plus-size clothing, so customers looking for standard or petite sizes may need to seek alternatives. It's important to note that while Roamans strives to provide quality products, some customers have reported issues with product durability and sizing accuracy.
User Experience
Roamans.com aims to provide a seamless user experience by offering an intuitive website layout and navigation. The site is visually appealing, with high-quality images showcasing their clothing and accessories. The search function is effective, allowing customers to find specific items quickly. Overall, the user experience is positive and caters specifically to the needs and preferences of plus-size shoppers.
Pricing and Value for Money
Roamans.com offers affordable pricing for plus-size clothing, ensuring that customers can find fashionable pieces without breaking the bank. They frequently provide discounts and promotions, allowing shoppers to save even more money. While some items may be priced slightly higher compared to fast fashion retailers, Roamans prioritizes quality, ensuring that customers are receiving durable and well-made clothing that offers value for money.
Customer Service
Roamans.com places a strong emphasis on customer service. They provide several contact options, including phone, email, and live chat, allowing customers to reach out for assistance or inquiries. Customer service representatives are knowledgeable and responsive, addressing any concerns promptly. However, some customers have reported instances of slow response times or difficulty in obtaining refunds or exchanges.
Product Quality and Selection
Romans.com is known for offering a wide selection of plus-size clothing options in various styles, from casual to formal. They collaborate with reputable brands and designers to ensure product quality. While the majority of customers are satisfied with the quality of their purchases, some have reported issues with sizing inconsistency and fabric durability. Nonetheless, Roamans continuously works to improve their product offerings and address customer feedback.
Website Usability
Roamans.com is designed with user-friendliness in mind. The website features clear categorization and filtering options, allowing customers to narrow down their search based on size, color, price, and more. The checkout process is straightforward, and the site is optimized for both desktop and mobile browsing. There are occasional reports of minor technical glitches or slow loading times, but overall, the website usability is commendable.
Returns and Exchanges
Romans.com offers a hassle-free return and exchange policy to provide customers with peace of mind. They allow returns within 60 days of purchase, with a prepaid shipping label for convenience. Some customers have reported challenges with the returns process, particularly with obtaining timely refunds or exchanges, but these experiences appear to be in the minority. Overall, Roamans aims to make returns and exchanges as smooth as possible.
Promotions and Discounts
Roamans.com frequently runs promotions and discounts to provide customers with opportunities to save. They offer exclusive offers for email subscribers and often present limited-time sales on their website. Additionally, Roamans participates in major shopping events like Black Friday and Cyber Monday, offering significant discounts. By keeping an eye on these promotions, customers can benefit from excellent deals.
Reputation
Roamans.com has built a solid reputation as a trusted retailer for plus-size women's clothing. With many years of experience in the industry, they have gained a loyal customer base. While there may be occasional negative feedback regarding product quality or customer service, their commitment to customer satisfaction and continuous improvement demonstrates their dedication to maintaining a strong reputation among their target audience.
Payment Options
Romans.com offers various payment options to cater to customer preferences. They accept major credit cards, such as Visa, Mastercard, American Express, and Discover. Additionally, customers can pay with Roamans credit cards or utilize trusted online payment services like PayPal. The availability of multiple payment options enhances convenience and flexibility for customers.
Loyalty Programs
Roamans.com offers a loyalty program called "Roamans Platinum Perks." By signing up for this program, customers can receive exclusive benefits, such as early access to sales, birthday discounts, and free shipping events. The program encourages repeat purchases and rewards loyal customers for their continued support.
Customer Reviews
Customer reviews play a significant role in shaping the perception of Roamans.com. While there are mixed reviews, the majority of customers express satisfaction with their purchases and overall shopping experience. They appreciate the wide size range, fashion-forward designs, and affordable pricing. However, some customers have voiced concerns about sizing accuracy and occasional quality issues. Roamans actively encourages customers to leave reviews, demonstrating their transparency and commitment to customer feedback.
Community Involvement
Romans.com participates in various community involvement initiatives. They collaborate with charitable organizations and support causes related to women's empowerment and body positivity. Through these partnerships, Roamans demonstrates its commitment to making a positive impact beyond the realm of fashion retailing.
Shipping and Costs
Romans.com offers shipping options to customers in the United States. They provide standard and expedited shipping services, with delivery timeframes varying based on location. Shipping costs are generally reasonable and calculated based on order value. Occasionally, Roamans may offer free shipping promotions that customers can take advantage of to reduce overall costs. It's worth noting that some customers have reported delays in shipment or delivery, although these instances seem to be infrequent.
In conclusion, Roamans.com is a reputable online retailer specializing in plus-size women's clothing. They provide a user-friendly shopping experience, affordable pricing, and a wide selection of fashion-forward options. While there may be occasional drawbacks in terms of product quality and customer service, Roamans strives to address customer concerns and continuously improve. By staying true to their mission of empowering women, Roamans.com remains a trusted destination for plus-size fashion enthusiasts.