Users Voice for Roborock

15% users rated Terrible
5% users rated Poor
20% users rated Average
10% users rated Very Good
50% users rated Excellent
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Roborock Overall rating
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Review article published on: 07 Dec 2019

Last updated by on 08 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Dec 2022 5 5 2.2 5 5 5
Jan 2023 5 4.1 5 1.3 4.1 3.4
Feb 2023 5 5 1.3 5 5 5
Mar 2023 5 5 1.2 5 5 5
Line Chart for Rating of peer stores

Detailed Roborock Review by

Introduction is a website dedicated to providing the latest robotic vacuum cleaners and other smart home cleaning solutions. The site offers a vast range of products designed to make cleaning less tedious and more efficient. The site is owned by Xiaomi, a Chinese electronics company.

Pros and Cons

Pros: - Offers a vast range of smart home cleaning solutions - Easy-to-use website with clear navigation and a well-organized interface - Products are competitively priced - Roborock has a good reputation for delivering quality cleaning products - The site offers free shipping on all products Cons: - Payment options are limited - Customer service has received mixed reviews - There are only a few loyalty programs available

User Experience

The site has an intuitive interface that is easy to navigate. The search function is easy to use, making it simple to find products quickly. The site also offers an FAQ section that provides answers to commonly asked questions. The product pages are well-designed, with high-quality product images, detailed descriptions, and customer reviews.

Pricing and Value for Money offers a range of smart home cleaning solutions at competitive prices. The prices are reasonable, and the site often runs promotions and discounts to entice customers. The products are of high quality and offer excellent value for money.


The site offers a wide range of cleaning products, but customers can consider other alternatives such as iRobot, Shark, and Dyson. These brands also offer quality cleaning solutions.

Customer Service offers customer service through a support page, email, and phone. However, the company has received mixed reviews concerning their customer service. Customers have complained of slow responses, lack of communication, and unhelpful representatives.

Product Quality and Selection offers a wide selection of smart home cleaning solutions that are of high quality. The products are designed to make cleaning more manageable and efficient, and they perform well. The site offers robotic vacuum cleaners, smart mops, and air purifiers, among other products.

Website Usability

The Site is well-designed, with clear navigation that is easy to use. The search function works well, and the interface is well-organized. Overall, the site is easy to use, and customers can find the products they need quickly.

Returns and Exchanges has a 30-day return policy on all products, which is reasonable. If a customer wishes to return a product, they must do so within 30 days of purchase. Roborock provides a mailing label, but the customer is responsible for shipping costs.

Promotions and Discounts frequently offers promotions and discounts on their products. Customers can sign up for their newsletter to receive updates on promotions and discounts.

Reputation has a good reputation for delivering quality smart home cleaning solutions. The company is known for producing innovative products that are designed to make cleaning easier and more efficient. However, the company's customer service has received mixed reviews.

Payment Options accepts Visa, MasterCard, American Express, and PayPal as payment options. The payment options are limited, and customers cannot use other payment methods such as Bitcoin or Apple Pay.

Loyalty Programs offers limited loyalty programs. Customers can sign up for the company's newsletter to receive updates on promotions and discounts. Additionally, customers can refer others to and earn discounts.

Customer Reviews

Customer reviews on are generally positive. Customers praise the quality of the products, efficiency, and customer service. However, there are some complaints about customer service.

Community Involvement doesn't have any specific community involvement initiatives or programs.

Shipping and Costs offers free shipping on all products. The products are shipped from China and may take several days to arrive. Customers are responsible for any customs or import fees that may apply.