Roca Reviews

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A Luxury Toilet Worth 2,000€: My Honest Experience After 2.5 Years

When my family decided to renovate our home, we spared no expense and chose the exclusive in-wash suspended toilet from Roca. At first, we were enchanted by its modern design and advanced features. However, after two and a half years, we encountered a major hiccup – the solenoid valve failed. This crucial component, inaccessible to the user, raised concerns about the product's design and quality. Sadly, when we reached out to Roca's Technical Support for assistance, we were informed that the warranty had expired, and we were faced with a hefty €142 repair bill. For a high-end toilet priced at over 2,000€, this unexpected cost was disappointing and unacceptable. The lack of accountability for a premium product left us with a bitter taste. Reflecting on my experience, if I were to invest in a new toilet today, I would explore alternative brands that offer both quality and reliable after-sales support. A cautionary tale for those considering a luxury purchase, ensuring peace of mind and longevity should be top priorities.

An Unforgettable Journey: My Experience with Roca.es

Embarking on a mission to replace a crucial part for my Roca toilet seat with bidet function, little did I know that this journey would become an enduring test of patience and loyalty. Over three long months ago, the mounting plate of my Roca toilet seat unexpectedly broke, prompting me to swiftly order a replacement to safeguard the pricey toilet seat from potential damage. Despite my unwavering hope and countless assurances from Roca's customer service, the replacement part remains a distant promise, seemingly elusive with each passing day. As the wait prolongs, the frustration mounts, and the reliability of the brand fades into uncertainty. Disappointment clouds my anticipation, overshadowing the initial trust I placed in Roca and casting a shadow over its reputation. This experience has not only left me stranded in a state of perpetual anticipation but has compelled me to reconsider my loyalty to Roca, a brand once revered. As a loyal customer, and representing one of Europe's largest real estate developers, this unmet promise of service echoes far beyond my personal experience, raising concerns over reliability and efficiency. In the wake of this ordeal, I am left with a heavy heart, vowing never to engage with Roca again, both personally and professionally. The journey that began with a simple replacement part has evolved into an unforgettable lesson in patience, trust, and ultimately, the irreplaceable value of customer satisfaction.

A Stellar Customer Service Experience Redefined by Roca

En este testimonio actualizado del 08/01/2024, deseo compartir mi experiencia con el servicio de atención al cliente de Roca. Cuando enfrentamos problemas con nuestro inodoro Roca InWash, el equipo de atención al cliente no solo se comprometió a resolverlo, sino que también reemplazaron todo el sistema de lavado, demostrando una excelente predisposición para abordar el inconveniente. Aunque inicialmente otorgué 4 estrellas por su actitud proactiva, tras la solución exitosa, reconocí que merecen aún más. Estamos observando cómo todo funciona a la perfección, lo que me hará elevar mi calificación a 5 estrellas, una vez corroborado su rendimiento a largo plazo. Mi odisea comenzó el 28/11/2023, al adquirir el inodoro InWash con innovador sistema de limpieza íntima. Desafortunadamente, tras la garantía, diversos componentes como la carcasa, soportes, placa electrónica y bomba de agua presentaron fallos. A pesar de la atención meticulosa y ser utilizada únicamente por dos adultos, la calidad de los materiales y la durabilidad dejaron mucho que desear. La fragilidad del plástico y la necesidad de reparaciones costosas se convirtieron en un obstáculo. Más allá de mis expectativas iniciales, la relación calidad-precio se tornó decepcionante. La exclusividad del servicio técnico de Roca y los elevados costos asociados amplificaron mi frustración y sensación de decepción con esta compra. En definitiva, esta experiencia me ha hecho cuestionar la idoneidad de mi elección y me ha dejado con un sabor agridulce. Sin embargo, la voluntad de Roca de enmendar los errores y el nivel de servicio postventa han resultado notables, brindándome esperanzas renovadas en la marca.

Unwrapping the Shower Kit Joy: A Tale of Unmet Expectations

Oh, the excitement that bubbled within me when I purchased the shower kit! I envisioned a luxurious experience, only to be met with disappointment upon opening the box. The flexo, promised to be gleaming chrome, revealed itself as stiff, plastic, and utterly impractical to handle. Not only did the product fail to meet my expectations in terms of material quality, but its price tag soared high above competitors, leaving me questioning the value I received. To add salt to the wound, the post-purchase experience was lackluster, with a noticeable absence of support or care from the customer service team. In hindsight, I candidly offer my advice: steer clear of this purchase. The regrets are not worth the fleeting joy of unwrapping.

Turning Adversity into Opportunity: My Journey with Roca

Embarking on a quest for quality, I ventured into the realm of roca.es with high hopes, only to be met with disappointment. The purchase of a Roca slow-closing toilet seat left me crestfallen when it failed me in under a year. To add salt to the wound, the customer service informed me that such damages were not under warranty. Despite the rocky start, this setback became the catalyst for a deeper exploration of alternatives. In the face of adversity, I discovered a silver lining – the potential in opting for imitation goods over original replacements. This unanticipated turn of events compelled me to rethink my choices and unearth hidden opportunities within the market. In hindsight, what began with a sense of dejection transformed into a valuable lesson. My experience with Roca taught me resilience and resourcefulness, pushing me to navigate challenges and seek innovative solutions. The journey, though fraught with initial sorrow, ultimately propelled me towards a more informed and empowered consumer stance. Farewell, Roca, but not in sorrow. Our paths diverge here, but the lessons learned will endure as a beacon of guidance in the vast landscape of consumer decisions.

Unwavering Loyalty to Roca After a Minor Setback

Embarking on a bathroom renovation journey two years ago, my family and I, steadfast believers in Roca's outstanding quality, eagerly installed the WC Gap. However, our enthusiasm was met with a minor hiccup as the toilet seat cover unexpectedly began to crack. Surprisingly, this occurred despite our meticulous care and the absence of any user exceeding 75kg in weight within our household. Disheartened by this unforeseen flaw, I reached out to Roca for assistance, only to be informed that the product's warranty period had elapsed by a mere month and a half. Determined to uphold my faith in the brand, I acquired a new toilet seat cover at a cost of €91. Interestingly, I discovered that Roca had revamped the design, imbuing it with enhanced durability. While the ordeal tested my patience, I couldn't help but ponder on the notion of flexibility within warranty policies, especially when it pertains to rectifying defective designs. Despite the initial frustration, my loyalty to Roca remains unwavering as I navigate this temporary setback. Rest assured, I am resolute in pursuing the necessary steps to address this perceived injustice, driven by a deep-seated admiration for Roca's craftsmanship and commitment to excellence.

A Lifesaver in the Kitchen: My Experience with Roca.es’s Grifo Fregadero L20

I recently purchased the Grifo Fregadero L20 from Roca.es, hoping to upgrade my kitchen, but little did I know this purchase would turn into a nightmare. While bought at Cegrisa in Las Palmas, I encountered issues from the start. The faucet failed to function properly, leaving me in a predicament. The situation worsened when, after spending €153 on a replacement at the exposition, an additional €70 were required for a plumber, all to no avail. Attempts to reach out to Cegrisa via email were futile, prompting me to consider legal action through consumer protection agencies. Disappointingly, Roca's customer service also fell short, adding to my frustration. This was not the first time I invested in this brand only to encounter problems within days. My warning to others - proceed with caution when considering Roca products.

A Diamond in the Rough: Unveiling the True Quality of Roca’s Thermo Faucet T-500

Embarking on a quest for the perfect faucet led me to roca.es, where I discovered the seemingly impressive Roca Thermo Faucet T-500. Excitement overwhelmed me as I eagerly installed it, only to be met with disappointment as water began to escape from the temperature selector. My heart sank as I inspected the plastic chrome-coated threads, a stark reminder of the compromised quality I had unwittingly welcomed into my home. Expectations shattered, I couldn't help but compare the hefty price tag, double that of a run-of-the-mill generic alternative, to the lackluster performance and apparent absence of quality control. Roca's renowned reputation seemed to have withered in the face of this subpar product. Despite the initial letdown, my experience serves as a cautionary tale for those navigating the vast sea of faucet options. Perhaps my encounter with Roca's Thermo Faucet T-500 was but a cloud obscuring the brilliance of their other offerings. While this particular gem may have lost its luster, the quest for excellence continues, fueled by the hope of discovering a true diamond in the rough.

Unrivaled Elegance Dashed by Quality Control – A Customer’s Tale of Triumph

When I embarked on the quest to transform my bathroom into a sanctuary of luxury, Roca.es seemed like the beacon of sophistication I was seeking. However, my journey took an unexpected turn as I found myself entangled in a web of disappointment. The allure of Roca's products was undeniable, but the harsh reality soon set in. The premium price tags were met with a lackluster display of quality control, leaving me disenchanted with my purchases. The supposed crown jewels of my bathroom, the ONA toilet seats with soft-close lids, turned out to be a source of frustration. Out of two bathrooms fitted with these seats, one functioned flawlessly while the other succumbed to malfunction. In a bid to rectify the situation, I requested a replacement seat, only to receive yet another defective piece. The seats stubbornly refused to close independently or smoothly, tarnishing the elegance I had envisioned for my space. And the woes didn't end there. A seemingly simple order for a TERRAN NEGRO shower tray was marred by a grave oversight – a mismatched WHITE drain cover. The saga continued as promises of swift resolutions from the seller and Roca themselves dissolved into mere illusions. Two months of waiting for a simple exchange turned into a frustrating game of deception, with false assurances of "next week" becoming a cruel mantra. Despite the tribulations faced, the glimmer of hope remains that these setbacks are but temporary clouds overshadowing the true potential of Roca's offerings. While the road may have been riddled with obstacles, my determination to create a space of elegance and refinement persists. With unwavering resolve, I press on, hopeful that the next chapter in my renovation saga will be one of triumph and fulfillment.

Experiencia más allá del plazo: 3 meses y contando…

Embarking on a journey to enhance my bathroom oasis, I eagerly placed an order with roca.es for a luxurious bathtub back in June. However, as the colorful leaves of autumn rustle outside my window, the anticipation lingers, for my bathtub is still a mere vision, not a reality in my home. Three long months have passed, and there is still no sight of my cherished purchase. The frustration of the extended wait is magnified by the dismissive attitude encountered when reaching out to the employees at the Barcelona factory. Each conversation feels like a comedic anecdote to them, while for me, it symbolizes unfulfilled promises and dashed hopes. As I navigate this unforeseen delay, I find myself straddling the fine line between patience and exasperation. The allure of soaking in a relaxing bath, reminiscent of luxury and serenity, feels like a distant dream. Yet, despite the setbacks, I hold onto a glimmer of hope that one day soon, the bathtub of my dreams will grace my home and wash away the tribulations of this prolonged wait. In this journey filled with unexpected twists and turns, I remain steadfast in my belief that the wait will culminate in a rewarding and indulgent bathing experience, surpassing the initial inconvenience and frustration.

Roca.es: Where Customer Care Falls Short – A Candid Testimonial

Reflecting on my experience with roca.es, I must highlight the disappointment I faced with both their product quality and after-sales service. In investing a significant amount of money, I expected top-notch items, yet I received products that, according to the plumber, were already damaged. Despite the possibility that the damage occurred during installation by the plumber, the lack of accountability from roca.es was disheartening. Responses were scarce, solutions were non-existent, and the absence of ownership over the issue left me frustrated and dissatisfied. I longed for a company that values its customers, one that takes pride in its products and stands by its service. Regrettably, my experience with roca.es failed to meet even the most basic expectations, earning a resounding 0 in my books. The absence of quality in both product and service was truly a cause for distress. This level of service is truly disheartening, and it leaves one questioning where true customer care and accountability lie in the realm of business relationships. Indeed, a situation that evoked tears rather than solutions. Let this testimonial serve as a cautionary tale for those seeking reliability and dedication in their purchases.

Redefiniendo la Experiencia del Cliente con Roca: Un Capítulo de Superación

En el recorrido hacia la excelencia del servicio al cliente, a veces surgen obstáculos imprevistos. Mi historia con Roca comenzó con desafíos, pero culminó en una notable resolución que merece ser compartida. Tras enfrentar dificultades al tratar de canalizar quejas a través de correos electrónicos dispersos, un ángel guardián se cruzó en nuestro camino. El profesional designado para atender a mi madre demostró un nivel de empatía y compromiso excepcional. Gracias a su intervención, el problema inicial relacionado con el servicio técnico pudo ser resuelto de manera eficiente y satisfactoria. A pesar de encontrarnos con un nuevo inconveniente, aún en proceso de resolución por otro conducto, la atención recibida justifica elevar mi valoración de 1 a 3 estrellas. Este cambio refleja el reconocimiento a la dedicación y la disposición de Roca para corregir errores. Es innegable que mi percepción inicial se vio empañada por la decepción de una situación desafortunada. Sin embargo, la transparencia y la voluntad de rectificar por parte de Roca han sido verdaderamente loables. La lección aprendida es que, cuando se prioriza la escucha activa y la pronta resolución de problemas, se construye una relación cliente-empresa sólida y duradera. Aunque el camino hacia la plena satisfacción del cliente puede presentar obstáculos, es reconfortante saber que empresas como Roca están dispuestas a enfrentarlos con profesionalismo y empatía. Este testimonio es un recordatorio de que, en este viaje compartido, cada interacción cuenta y cada desafío superado fortalece los lazos entre consumidores y marcas comprometidas con la excelencia.

An Unexpected Journey to Quality

After stumbling upon roca.es, I was initially hesitant due to a previous negative experience I had seen online. However, against all odds, my decision to go ahead with their product has been nothing short of life-changing. Five years have passed since I installed their WC, and I can proudly say that it has exceeded all my expectations. Despite the initial concerns, I have not encountered a single issue with the WC. Its durability and functionality have truly surprised me, especially considering the 10 reported breakdowns by another user. The quality is evident in every part of the product, from the sturdy lids to the reliable flushing mechanism. Furthermore, the sleek design of the WC adds an element of sophistication to my bathroom, elevating the overall ambiance. I no longer dread using the bathroom, as the WC not only functions flawlessly but also enhances the aesthetics of the space. In conclusion, my experience with roca.es has been an unexpected journey to quality. I am grateful for taking a chance on their product, and I can confidently recommend it to anyone in need of a reliable and stylish WC. Thank you, roca.es, for proving me wrong and delivering a top-notch product that has truly changed the game for me. Five stars well-deserved!

A Genuine Disappointment in Design and Quality: A Customer’s Heartfelt Experience

Let me share my honest review of roca.es – it's truly a disappointment in terms of design, quality, service, and after-sales care. I purchased a vanity unit with a sink, and within just 15 days, while leaning on the countertop to brush my teeth, it suddenly cracked. The piece was installed by a professional as part of a complete bathroom renovation, following Roca's instructions meticulously. Upon reaching out to Roca for warranty support, I was met with a disheartening response – they distanced themselves from any responsibility, suggesting I should turn to either the insurance company or the installer for resolution. This lack of accountability and customer care left me feeling let down and unsupported after investing in their product. Despite my initial excitement for a fresh bathroom upgrade, the subpar durability and inadequate customer service from Roca have cast a shadow of disappointment on the entire experience. I hope this feedback serves as a cautionary tale for prospective buyers, highlighting the importance of both product quality and reliable post-purchase support in any consumer decision.

Unwavering Trust in Quality and Accountability: A Testimonial for Roca’s STONEX Brown Dotted Resin Plates

Having chosen Roca's STONEX shower plates with high expectations of quality and assured accountability in case of any issues, I was disheartened to find persistent brown dots appearing all over the plate from the very beginning. Despite being covered under warranty, my attempts to remove these dots were in vain. After months of failed efforts and numerous explanations, the conclusion provided was that it might be due to construction residue or rust from the drainage system. Reflecting on the situation, I strongly believe that this issue stems from a manufacturing defect whereby the finishing of the plate lacked adequate protection, allowing water to seep into the resin pores and create these unsightly blemishes. Disappointingly, Roca declined to take responsibility for the problem, shifting the blame onto post-installation maintenance and product usage. This experience has led me to caution against investing in a brand that absolves itself of accountability, even when products are under warranty. It is disheartening to be held liable for using standard shower products and painting a picture of negligence on my part. In conclusion, I urge potential buyers to thoroughly consider not only a product's quality but also the brand's commitment to customer satisfaction and post-purchase support. Thank you for taking the time to consider my experience.