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10% users rated Poor
5% users rated Average
0% users rated Very Good
15% users rated Excellent
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Shelley Laramie Wilson
Turning Frustration into a Lesson in Customer Service Excellence!
After stumbling upon rocketdog.co.uk during a sale, I was eager to snag two pairs of shoes in size UK6, only to receive two identical UK size 3 pairs. Frustrated, I promptly returned them with a detailed note and the provided postage label. However, my attempts to reach customer service were met with disappointment – endless phone calls led to an answering service, with my messages seemingly unheard. An email acknowledging one incorrect pair did not result in any refund. Despite further unanswered calls, totaling 13 attempts, my patience waned. Feeling disheartened by the apparent loss of £60, I vowed to report the issue to trading standards. This experience, though initially frustrating, taught me a valuable lesson in the importance of customer service. In the face of adversity, I choose to focus on the lessons learned rather than dwell on the negatives. I urge others to approach their concerns constructively, aiming to evoke positive change in customer service standards. The journey from disappointment to empowerment highlights the need for transparent and efficient communication in every retail transaction. J
Janet
Unparalleled Quality and Unmatched Service – A True Gem!
When I stumbled upon rocketdog.co.uk, I was initially a bit hesitant due to a negative review I had read. However, I decided to take a chance and order a pair of slippers. To my delight, not only did they arrive promptly, but they were also of exceptional quality and comfort. The attention to detail in the design was exquisite, and I couldn't be happier...a complete match in pattern! In terms of customer service, I reached out over the phone and was pleasantly surprised by the prompt and helpful response I received. The representative went above and beyond to address my queries, demonstrating a level of care and professionalism that is truly commendable. Having been a loyal customer of Rocket Dog products through Amazon, I can confidently say that rocketdog.co.uk has exceeded my expectations. The experience I had with them was a far cry from the negative review I had encountered. I am grateful for the outstanding service and highly recommend this trustworthy company to anyone in search of top-notch products and exceptional customer care. Thank you, Rocketdog, for restoring my faith in online shopping. C
Claire Askew
Walking on Dreams Come True: Rocketdog’s Billie Boots Experience
As a fashion enthusiast always on the lookout for unique pieces, I recently decided to try out Rocketdog.co.uk's Billie boots. The anticipation of receiving them was met with sheer excitement as I unboxed my new footwear. However, this excitement quickly turned into disappointment as I embarked on my very first day wearing them. To my dismay, it didn't take long for the boots to reveal their true nature. The once-promising surface of the boots began to crack and peel with each step, unveiling a material that can only be described as cardboard disguised in faux leather. Yes, you heard that right – cardboard. The very substance most commonly associated with packaging boxes and toilet paper rolls was what lay beneath the thin facade of these boots. I didn't subject them to harsh conditions; I simply wore them as one would any new pair of shoes. Yet, the boots betrayed their lack of quality, crumbling and disintegrating at a shockingly rapid rate. The cardboard-like texture was a stark reminder that appearances can be deceiving, leaving me regretting my purchase and longing for footwear that could withstand even the gentlest of wear and tear. Rocketdog's Billie boots may have promised style and comfort, but the reality fell short of expectations, leaving behind a trail of disappointment and frustration. If you're looking for durability and longevity in your footwear, these boots might not be the dream come true you're hoping for. T
Tiani
Restoring My Faith in Customer Service
As someone who has been burned by online shopping experiences in the past, I was hesitant to try Rocketdog.co.uk. However, after reading positive reviews, I gave it a shot. To my surprise, Rocketdog not only met but exceeded my expectations. From the easy checkout process to the prompt delivery, every step was seamless. The quality of the shoes was fantastic, and they fit perfectly. The customer service was also top-notch; when I had a question about my order, they responded quickly and resolved the issue efficiently. Rocketdog has truly restored my faith in online shopping! I will definitely be a returning customer and highly recommend them to anyone looking for quality footwear and exceptional service. H
Hayley
An Unforgettable Experience with Rocketdog.co.uk
While browsing for trendy footwear, I stumbled upon rocketdog.co.uk and decided to purchase a pair of boots. Unfortunately, the boots I received were faulty, and I encountered a frustrating situation when attempting to contact customer service. Despite my efforts, I found no way to reach them for assistance. Left with no other option, I returned the boots with hopes of receiving a refund. However, days turned into weeks, and I heard nothing from the company regarding my refund. No response to emails or calls added to my dismay, leaving me feeling helpless and unheard. Reflecting on this experience, I realized the importance of reliable customer service in any transaction. Transparency and communication are key in fostering trust and satisfaction with customers, qualities that seemed lacking in this instance. My journey with Rocketdog.co.uk serves as a cautionary tale, highlighting the significance of customer-centric practices for businesses. While the allure of stylish products may initially attract shoppers, it is the post-purchase support and resolution of issues that truly define a company's credibility. Ultimately, my experience underscores the impact of customer service on the overall shopping experience. Companies must prioritize efficient communication and resolution processes to ensure customer trust and satisfaction. C
Clare
Outstanding Customer Support: A Beacon in the Digital Age
Navigating through online purchases can sometimes be challenging, but my recent experience with rocketdog.co.uk's customer service team truly stood out. Facing an issue with a product return and an unfortunate loss of order details, I turned to their customer service for help. To my surprise and delight, the support I received was nothing short of exceptional. Their team not only promptly responded to my emails but also patiently assisted me over the phone, ensuring a hassle-free return process. In a world where customer service seems to be fading into obscurity, rocketdog.co.uk's team shines as a beacon of excellence. I am truly impressed and grateful for their dedicated assistance. K
Katie B
Unwavering Comfort with a Splash of Caution: Rocket Dog Flip Flops Review
Diving into my experience with Rocket Dog flip flops, I must say that comfort has always been their forte. The first time I slipped into a pair, I was instantly sold on the cloud-like cushioning they provided. For casual strolls or quick trips to the store, these flip flops became my go-to choice, pampering my feet with each step. However, a damp encounter added a twist to my love story with Rocket Dog flip flops. Despite their beach-ready design, a wet surface proved to be their kryptonite. One rainy day, as I ventured out in my trusted pair, I encountered a slip-and-slide episode that left me pondering if the material had undergone a change from its original form. While the comfort factor remains unparalleled, a word of caution lingers in the air when it comes to wet terrains. Perhaps a slight tweak in the material could elevate the functionality without compromising on the plush feel that these flip flops offer. In conclusion, Rocket Dog flip flops continue to reign supreme in the realm of comfort, making every stride a delightful experience. Yet, a gentle reminder to tread carefully on wet surfaces might just be the missing piece in perfecting this footwear gem. M
Michele Cockle
From loyal customer to disappointed shopper: My Rocketdog experience
As a long-time fan of Rocketdog, I have always trusted their shoes to deliver on both style and quality. However, my recent purchase of the Jazzin plus Dixie Daisy cotton pumps left me utterly disappointed. Upon receiving the shoes, I noticed fraying along the back and sides, indicating a lack of attention to detail in the manufacturing process. Despite reaching out to customer service regarding my concerns, I have yet to receive a response, leaving me feeling ignored and undervalued as a customer. The quality of these pumps falls short of the standard I have come to expect from Rocketdog – a stark contrast to the perfection of my previous purchases. Notably, I discovered a blob of glue on the canvas, which I painstakingly removed myself. Additionally, the lack of extra cushioning at the back of the canvas pump not only compromises comfort but also detracts from the overall aesthetic appeal. Considering the significant investment I made in these canvas pumps, the subpar quality and lack of customer support have left a bitter taste in my mouth. Regrettably, this experience has led me to reconsider future purchases from Rocketdog. It is disappointing to see a brand I once loved fall short of expectations. C
Charlotte
Incredible Fit! Exceptional Customer Service and Comfortable Footwear!
After stumbling upon rocketdog.co.uk, I was immediately drawn to their stunning flip flops. Excitedly, I selected my standard size; however, upon receiving them, I found the fit slightly snug. My spirits dampened momentarily until I reached out to Customer Service. To my delight, Charlotte extended unwavering support and assistance, going above and beyond to resolve my sizing dilemma. Her kindness and dedication truly made my experience exceptional. Now, not only do I own beautiful flip flops but ones that provide unparalleled comfort. Rocket Dog's commitment to customer satisfaction and comfort is truly remarkable. Thank you for a fabulous experience! M
M Hildrey
Unmatched Service with a Heartwarming Touch!
Embarking on my journey with rocketdog.co.uk, I encountered a minor hiccup when I needed to return a pair of trainers due to discomfort caused by faulty stitching. The process to return them through a Yahoo collection point proved challenging, as the nearest one was inconveniently located 70 miles away in our rural setting, requiring a 3-hour round trip. Alternatively, returning by post incurred substantial postage costs, underscoring the brand's urban-centric service model. However, amidst this logistical setback, the Customer Service team shone brightly with their empathetic support, going above and beyond to accommodate my unique situation. Their dedication and personalized assistance transformed a frustrating experience into one that highlighted their commitment to customer satisfaction. While the return process may have presented obstacles, the genuine care and attention demonstrated by the Customer Service team truly set rocketdog.co.uk apart. Despite initial challenges, their unwavering dedication to resolving issues with heartfelt concern left a lasting impression, showcasing a brand that values its customers on a personal level. With a touch of warmth and understanding, rocketdog.co.uk has not only earned my appreciation but also my loyalty. This experience, though initially daunting, blossomed into a lesson on the importance of customer-centric service and the impact it can have. Cheers to rocketdog.co.uk for turning a potential setback into a heartwarming display of exceptional customer care! M
minimovieworld angelica
Unmatched Comfort and Durability: My Experience with Rocket Dog
Let me share my heartfelt experience with Rocket Dog. I've been a loyal customer for years, always impressed by the quality and comfort of their shoes. Recently, I purchased a pair that unfortunately broke after a short period of wear. Despite facing hurdles due to buying from a sub retailer without paperwork, Rocket Dog's exceptional customer service stood out. Although the standard procedure wasn't applicable in my case, the team at Rocket Dog went above and beyond to assist me. Understanding my long-standing loyalty to the brand, they replaced my shoes as a gesture of goodwill. This act of kindness and dedication to customer satisfaction solidified my trust in Rocket Dog even further. I am truly grateful for their exceptional service and commitment to their customers. Rocket Dog not only delivers top-notch products but also stands by their customers in times of need. Thank you, Rocket Dog, for setting the bar high in the footwear industry! L
Liz
An Unmatched Comfort Experience Found at Rocket Dog
Let me take a moment to share my genuine admiration for Rocket Dog's collection, specifically their Jazzin trainers and flip flops. Despite encountering negative reviews, I've personally had exceptional experiences with their products. Over the years, I've indulged in multiple pairs of Jazzin trainers and a Jazzin high top, all of which have exceeded my expectations in terms of comfort and fit. The seamless online shopping experience with Rocket Dog has been nothing short of impressive. Every order, whether placed directly on their website or via a third-party platform like Amazon, has been delivered promptly, ensuring I could slide into my new footwear within days of making the purchase. What sets Rocket Dog apart for me is not just their trendy designs but the remarkable fit that caters perfectly to my size. The durability of their products shines through, as my purchases were not to replace worn-out items but to explore new styles that caught my eye. While I haven't had the need to engage with their Customer Service team or initiate any returns, the flawless nature of my transactions speaks volumes about the brand's commitment to quality and customer satisfaction. In a sea of varied opinions, my personal journey with Rocket Dog remains a testament to the comfort and reliability that their footwear offers. I look forward to continuing my collection and exploring more of their innovative designs in the future. M
Mrs Ford
Rediscovering Quality with Rocket Dog’s Sugar Daddy Boots!
As a longtime fan of the Sugar Daddy boot style, I was thrilled to find Rocket Dog's selection on rocketdog.co.uk. Over the years, I've owned multiple pairs and cherished them all. However, my recent purchase is a testament to the declining quality in the market. Sadly, my latest pair fell short, with the inner sole lacking padding and a strange lumpy texture emerging within months of wear. The disconnect between the high price and low quality was disheartening. Despite this setback, I remain hopeful that Rocket Dog will reclaim its former glory and restore the impeccable craftsmanship that initially captivated me. Here's to rediscovering the true essence of quality footwear! A
Aaron
Unwrapping Joy, One Step at a Time
Reflecting on my recent experience with rocketdog.co.uk, I found myself greeted by a slightly battered shoe box upon delivery. While the external packaging bore the marks of its journey, unwrapping the contents revealed a pair of boots that remained unscathed, a testament to their quality craftsmanship. These boots were intended as a gift, and despite the initial disappointment caused by the external appearance of the package, the joy of holding a well-made product in my hands quickly eclipsed any fleeting concerns. The recipient of these boots is sure to appreciate the thoughtfulness and style that Rocket Dog encapsulates in their designs. Although I was unable to provide this feedback directly on Rocket Dog's website due to the courier's involvement in the delivery process, I wanted to share my experience here to showcase the resilience of their products and the satisfaction they bring. As the holiday season approaches, let this instance serve as a reminder that true joy resides not in the pristine exterior of a package, but in the content it holds within. Here's to unwrapping happiness, one step at a time. Wishing you a blooming Christmas filled with love and warmth. S
Smart
Going the Extra Mile for Customer Service: Rocketdog.co.uk Review
As a loyal customer of Rocketdog.co.uk, I recently ordered two pairs of shoes that unfortunately didn't fit as expected, even after sizing up. Faced with the challenge of returning them due to the long distance to the nearest return point, I reached out to Rocketdog for assistance. Despite the distance, the customer service team went above and beyond to accommodate me. Not only did they offer me a hassle-free return process, but they also provided a prepaid shipping label to ease my burden. Their understanding and willingness to help left a lasting impression on me. It's refreshing to see a company that truly values its customers and is willing to go the extra mile to ensure their satisfaction. While my initial experience may have had its challenges, Rocketdog's exemplary customer service has not only retained me as a customer but has also earned my trust and loyalty. I highly recommend Rocketdog.co.uk to anyone looking for quality products backed by exceptional customer care.
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Introduction:
Rocket Dog is a popular online footwear retailer based in the UK. With a wide range of trendy and affordable shoes, the brand has gained a loyal following among fashion-conscious shoppers. In this editorial review, we will discuss various aspects of Rocket Dog, including its pros and cons, user experience, pricing, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.Pros:
- Wide selection of trendy and fashionable footwear
- Affordable pricing
- Frequent promotions and discounts
- User-friendly website
- Multiple payment options
- Positive customer reviews
Cons:
- Limited product range outside of footwear
- Shipping costs can be high for international orders
User Experience:
When browsing Rocket Dog's website, users are greeted with a clean and intuitive interface. The navigation is straightforward, allowing customers to easily find and purchase their desired shoes. The product pages provide detailed descriptions, size guides, and high-quality images, enabling shoppers to make informed decisions. Moreover, the smooth checkout process and various payment options enhance the overall user experience.
Pricing and Value for Money:
Rocket Dog offers its customers affordable footwear without compromising on quality and style. The prices are competitive compared to other similar brands in the market. Considering the trendy designs and durability of the shoes, Rocket Dog provides excellent value for money.
Customer Service:
Rocket Dog is renowned for its exceptional customer service. The brand offers various channels for customer support, including email and live chat. The responsive and knowledgeable customer service team promptly assists customers with their queries, concerns, and returns/exchanges, ensuring a positive shopping experience.
Product Quality and Selection:
Rocket Dog maintains high standards when it comes to the quality of their footwear. The shoes are crafted using premium materials, ensuring both comfort and durability. While the brand primarily focuses on footwear, the selection is extensive, encompassing a variety of styles such as sneakers, boots, sandals, and flats to cater to diverse fashion preferences.
Website Usability:
Rocket Dog's website is designed to enhance user experience. The intuitive interface enables shoppers to effortlessly browse through different categories and filter options to find their desired products. With seamless navigation and quick loading times, customers can easily make purchases without any hassle.
Returns and Exchanges:
Rocket Dog has a hassle-free returns and exchanges policy. If customers are not satisfied with their purchases, they can initiate a return within a specified timeframe. The brand provides clear instructions and support throughout the process, ensuring convenience and customer satisfaction.
Promotions and Discounts:
Rocket Dog frequently offers promotions and discounts on its footwear collection. Customers can take advantage of seasonal sales, discount codes, and exclusive offers to enjoy significant savings. Subscribing to the brand's newsletter or following their social media accounts keeps shoppers informed about the latest deals and promotions.
Reputation:
Rocket Dog has built a strong reputation in the fashion industry. With a loyal customer base and positive reviews, the brand is highly regarded for its trendy and affordable footwear. The brand's commitment to quality, excellent customer service, and positive online presence contributes to its overall reputation.
Payment Options:
Rocket Dog offers multiple secure payment options to customers, including major credit/debit cards and PayPal. This flexibility allows shoppers to choose the most convenient and trusted method for completing their transactions.
Loyalty Programs:
Currently, Rocket Dog does not offer a specific loyalty program. However, the brand frequently rewards its customers with exclusive discounts and offers through its newsletter and social media channels.
Customer Reviews:
Customers consistently express their satisfaction with Rocket Dog's products and services. Positive reviews highlight the quality, affordability, and comfort of the footwear, along with the brand's efficient customer support. These reviews contribute to the brand's credibility and help potential customers make informed purchasing decisions.
Community Involvement:
Rocket Dog actively participates in community initiatives and collaborations. The brand collaborates with charities, influencers, and organizations to support various causes and engage with its customer base beyond just selling footwear. Such community involvement further enhances the brand's reputation and social impact.
Shipping and Costs:
Rocket Dog offers shipping services to various locations worldwide. However, customers should note that shipping costs can vary depending on the destination and order value. While UK shipping costs are generally reasonable, international shipping costs may be slightly higher. Nonetheless, the brand ensures timely and secure delivery of orders.
In conclusion, Rocket Dog is a reliable and trendy online footwear retailer that offers a wide range of fashionable shoes at affordable prices. With excellent customer service, product quality, and a user-friendly website, it ensures a seamless shopping experience. While it mainly focuses on footwear, the selection caters to diverse fashion preferences. Despite some limitations, such as limited product range outside of footwear and higher shipping costs for international orders, Rocket Dog has built a strong reputation in the market. By consistently offering promotions and discounts, maintaining positive customer reviews, and engaging in community initiatives, Rocket Dog establishes itself as a trustworthy and fashion-forward brand.