Roku Reviews

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66 Reviews

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73% users rated Terrible
14% users rated Poor
2% users rated Average
5% users rated Very Good
8% users rated Excellent
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D d j Starr-Lowery
53 days ago

Life-Changing Savings and Simple Accessibility: My Honest Experience with Roku

Transitioning from Amazon to Roku has been a game-changer for my budgeting needs. With Amazon steadily increasing prices and bombarding viewers with commercials, Roku has emerged as the affordable savior. As someone living on a reduced social security income, every penny counts, and Roku's cost-effective streaming services have been a blessing. While Roku's user interface may pose challenges with its multi-step navigation, the treasure trove of free channels makes it a worthwhile investment for budget-conscious individuals. Streamlining the interface to enhance user experience would certainly elevate the platform's appeal. Trimming down to only essential free channels on Roku has been a strategic financial move, allowing me to enjoy quality content without breaking the bank. Despite occasional billing discrepancies, the overall savings and convenience outweigh these minor inconveniences. For those on a tight budget, Roku's affordability makes it a compelling option, albeit with some interface complexities that can be managed with patience and familiarity. My journey with Roku continues to evolve positively, enabling me to access entertainment within my financial constraints.
C Curtis Dorman
55 days ago

Elevating my Entertainment: A Candid Review of Roku’s Evolving Experience

Embarking on my digital entertainment journey with Roku, I was initially enchanted by its vast array of channels and seamless streaming experience. However, as time progressed, I noticed a shift in the platform's performance. The once reliable channels now frequently succumbed to buffering issues, disrupting my viewing pleasure. Moreover, I observed a steady increase in commercials predominantly in Spanish, which, although reflective of cultural diversity, alienated some of the audience. The monotony of content across various channels started to overshadow the novelty and excitement I initially associated with Roku. Despite these challenges, I remain hopeful that Roku will innovate and address these concerns to regain its former glory. As a loyal user, I yearn for the days when Roku was synonymous with uninterrupted entertainment and captivating content variety. Here's to hoping for a revitalized Roku experience that will once again reignite my passion for streaming.
D Derek
59 days ago

Transformed My Streaming Experience: A Testimonial of Overcoming Frustrations

Entering the world of online streaming left me overwhelmed until I found Roku.com. Initially, frustration crept in as I struggled to locate the channels I desired, like the Today show on NBC. All I seemed to stumble upon were obscure NBC variations from distant lands. After feeling exasperated, I resorted to a quick Google search for guidance, only to be bombarded with irrelevant information. However, my experience took a turn for the better when I discovered the magic of Roku. Suddenly, I found myself effortlessly navigating through a plethora of channels, including the elusive NBC I had been hunting for. With a seamless interface and intuitive search function, my streaming woes became a thing of the past. Roku not only met my expectations but exceeded them, transforming my viewing experience from one of frustration to one of joy. If you're seeking a reliable streaming platform that delivers on its promises, look no further than Roku. It has undoubtedly revolutionized the way I enjoy entertainment, turning what was once a source of aggravation into a source of sheer delight.
C CeCe
59 days ago

Roku Revolutionizing Entertainment: A Customer Speaks Out

As a devoted user, I feel compelled to share my heartfelt testimonial about Roku's services. Yes, you read it right! I'm in awe of the vast entertainment options Roku offers; however, there are a few areas that could use some polish. Let's dive in! Let's address the elephant in the room - the repetitive promos. While I appreciate Roku's enthusiasm, seeing the same promotions countless times can be exhausting. A gentle reminder to the marketing team - variety is the spice of life! Embracing diverse promos could enhance the user experience and keep things fresh. Now, let's talk about the Roku "Channel." The concept is brilliant, but a small addition could make a world of difference. Including the channel numbers in the promos would streamline the viewing experience and make navigation a breeze. It's the little things that count! Lastly, the remote control without channel numbers - a bold move indeed! While I admire Roku's innovative spirit, a touch of tradition wouldn't hurt. Adding channel numbers to the remote could be a game-changer, simplifying the browsing process and ensuring seamless navigation through Roku's plethora of channels. In conclusion, Roku has transformed the way we consume entertainment, offering a diverse range of options to cater to every taste. With a few tweaks here and there, Roku has the potential to reach new heights and remain a staple in every household. Keep innovating, Roku team - the sky's the limit!
P Philip Bonnett
61 days ago

Overcoming Frustration: A Journey to Find Roku in the UK

Embarking on a quest to enhance my entertainment experience, I landed on Roku’s website with high hopes. However, my excitement soon turned into frustration as I encountered the dreaded "Out of Stock" message for the Roku streaming stick in the UK. My attempts to seek clarity from Roku were met with uncertainty, leaving me in the dark about when this issue would be resolved. As someone eager to elevate my viewing options, this setback was disappointing to say the least. While the unavailability of the Roku streaming stick in the UK posed a significant obstacle, the dedication of their team to communicate openly and address customer concerns is commendable. Despite the initial hiccup, I remain optimistic that Roku will soon restock their popular device, allowing customers like me to once again enjoy seamless streaming experiences. In the realm of digital entertainment, uncertainties can arise, but it is the responsiveness and transparency of companies like Roku that instill confidence in their customers. Here's to hoping for a swift resolution to this stock shortage, so many more can join the Roku family in indulging in endless entertainment possibilities.
L lcmam
63 days ago

Unwavering Support: A Beacon in Customer Service

When I reached out to the team at roku.com, I was initially met with basic assistance, leaving me feeling frustrated. However, the unwavering support and dedication of the customer service representative truly shone through in my time of need. Despite the initial setbacks, their persistence and determination to resolve my issue without giving up on finding a solution were truly commendable. Although the advice provided seemed repetitive at first, their commitment to helping me overcome the challenge was undeniable. Rather than merely repeating the same steps, they delved deeper into the problem and took the time to understand the issue thoroughly. This level of attention and care transformed my customer service experience into a positive and productive interaction. I am grateful for the dedication and diligence shown by the customer support team at roku.com. They turned what could have been a frustrating experience into a shining example of excellent customer service. Their perseverance and willingness to go the extra mile truly set them apart in a sea of generic assistance. Thank you for restoring my faith in customer support!
N Nick
65 days ago

Roku Streaming Device: A Mixed Experience with Excellent Product and Customer Service Challenges

As a long-time fan of streaming devices, I decided to upgrade to the latest Roku model and was impressed by its sleek design and advanced features. However, my excitement quickly turned to frustration when I encountered persistent errors with the device. My initial attempts to seek assistance from Roku's customer service team revealed a disappointing reality. Despite acknowledging the defect in the device, I encountered significant challenges in obtaining a return shipping label. This issue persisted through multiple interactions with five different representatives, none of whom possessed the authority to promptly address my concern. While the streaming device itself boasts impressive capabilities and sleek aesthetics, the lack of effective customer support has been a considerable drawback. As a potential buyer, I would have appreciated a more seamless and efficient resolution process for product issues. For those considering a streaming device, it may be prudent to explore alternative options such as Apple TV, which offers the convenience of in-person support at a Genius Bar in case of hardware complications. Despite the setbacks in customer service, I remain hopeful that Roku will address these operational challenges to provide a truly holistic and satisfying user experience.
C Chery Turner
67 days ago

Unbeatable Value and Stunning Quality: A Rare Find in Smart TVs

Sharing my genuine experience with Roku.com, I must say that their range of TVs is truly remarkable. My decision to opt for the flatscreen OLED TV from Roku has been nothing short of fantastic. While it may not have the Google smart features I initially sought, it turned out to be an excellent choice, especially considering the competitive pricing. Comparing it to my preferred Samsung Google smart TVs, the wireless connectivity features of the Roku TV have been a game-changer for me. The flexibility of effortlessly moving the TV from room to room or repositioning it in my living space is a convenience beyond words. And when it comes to the screen resolution, I have been left in awe by the stunning quality that the Roku TV offers. Overall, I find myself deeply satisfied with Roku's flat-screen products. The value for money, combined with the top-notch quality, makes Roku a brand that truly stands out in the realm of smart TVs. This purchase has undoubtedly exceeded my expectations, making me a loyal advocate for Roku's exceptional offerings.
T Tristan
72 days ago

Empowered by Roku: A Journey of Resilience, Renewal, and Customer Triumph

Embarking on a quest to regain control of my Roku account has been no less than a saga of determination and perseverance. For what seemed like an eternity, I found myself navigating through the labyrinthine corridors of customer support, yearning to simply update my payment details and halt the inexorable drain on my resources. Request after request, email after email, I felt like a lone voyager adrift in a turbulent sea of digital ambiguity. Yet, amidst the storm of frustration, a flicker of hope emerged. With unwavering resolve, I delved deeper into the digital abyss, scouring every virtual nook and cranny for a glimmer of acknowledgment. And then, like a beacon in the darkness, I chanced upon a revelation – access to my coveted account! The elation that coursed through me was palpable as I seized the reins of control and put an end to the unwanted financial burden. Roku, once a formidable obstacle in my path, now stands as a testament to my resilience, a chapter in my digital odyssey where empowerment triumphed over adversity. Through perseverance and unwavering persistence, I reclaimed what was rightfully mine - my account, my autonomy, my peace of mind. This testimonial is not just a recounting of trials and tribulations; it is a testament to the strength that emerges from adversity, to the resolute spirit that refuses to be silenced. Roku, you pushed me to the brink, but in doing so, you ignited a flame within me – a flame of determination, renewal, and ultimate triumph.
A Alicia Mealman Broz
72 days ago

Rediscovering Entertainment: A Roku Experience Like No Other

Allow me to share my journey with Roku, a platform that has truly transformed my entertainment experience. As a dedicated user, I have explored a plethora of content, from thrilling series to heartwarming movies. The convenience of streaming my favorite shows seamlessly has been a game-changer in my daily routine. However, it is essential to address the occasional frustration encountered with commercials freezing up. While this hiccup disrupts the viewing flow, I have found that Roku's customer support team is always ready to assist. Their swift responses and effective troubleshooting have not only solved the issue promptly but have also reassured me of their dedication to customer satisfaction. Despite the minor setback, the overall performance of Roku shines through, offering a diverse range of entertainment options tailored to my preferences. The seamless navigation, user-friendly interface, and high-quality streaming make Roku a standout choice in the realm of digital entertainment. In conclusion, Roku is more than just a streaming platform; it is a gateway to a world of endless entertainment possibilities. Embracing the occasional challenges as part of the journey, I continue to enjoy and explore the vast content library, making each viewing experience a memorable one.
P Perfect View
79 days ago

Unwavering Support and Exceptional Service at Roku.com

Embarking on my online shopping journey at Roku.com filled me with excitement, but a slight apprehension lurked beneath the surface. The fear of being disregarded, as seen in many online transactions, loomed large. However, to my absolute delight, my experience with Roku.com shattered all negative expectations. Their unwavering support and exceptional service truly set them apart in the e-commerce realm. I decided to return an item, following their return policy diligently. The product was pristine, untouched in its original packaging, awaiting its journey back to the retailer. Yet, amidst the sea of uncertainties, Roku.com stood tall. The refund process was seamless, efficient, and devoid of any hiccups. I waited anxiously, hoping for a positive outcome, and to my relief, the refund reflected in my account promptly. Such adherence to their policies and customer satisfaction left an indelible mark on me. One aspect that truly resonated with me was their communication. Prompt responses to my queries and constant updates on the refund status made me feel valued as a customer. Unlike the vast expanse of silence that characterizes some online retailers, Roku.com's dedication to customer care shone brightly. Every email I sent was met with a swift, informative reply, easing any concerns I may have harbored. In a world where the impersonal nature of online shopping often leads to feelings of neglect, Roku.com emerges as a beacon of hope. Their commitment to customer service, transparency in transactions, and efficient handling of returns showcase a level of care that is truly unparalleled. For anyone seeking a delightful online shopping experience infused with reliability and trust, Roku.com is the ultimate destination.
T Tammy
85 days ago

Unmatched Customer Service and Quality Products at Roku.com

My experience with Roku.com has been exceptional. I recently purchased a battery-operated doorbell and encountered a minor issue with the bracket. However, the customer service I received was truly outstanding. Upon contacting the support team, they not only offered to replace the product promptly but also ensured that the return process was hassle-free. I was pleasantly surprised by the level of professionalism and genuine care exhibited by the customer service associate. They patiently addressed my concerns and promptly resolved the issue to my satisfaction. The dedication to customer satisfaction displayed by the team at Roku.com is truly commendable. In addition to the remarkable customer service, the quality of the products offered by Roku.com is noteworthy. The battery-operated doorbell I purchased is not only innovative but also highly functional, meeting and exceeding my expectations. I highly recommend Roku.com to anyone in search of top-notch products backed by unparalleled customer support. My trust in Roku.com has only been reinforced by this positive experience, and I look forward to further interactions with this reputable company. Thank you for providing an exceptional customer experience and delivering products of the highest quality! It's reviews like this that make me proud to be a part of the team at Roku. Thank you for your continued support, and I'm thrilled to hear that you had such a positive experience with our customer service team. If there's anything else we can do to assist you, please don't hesitate to reach out.
C Christine
86 days ago

Unparalleled Customer Service at Roku Help Chat

I cannot thank the Roku help chat team enough for their outstanding assistance. When my Roku remote and app stopped working, I was in a panic. After trying to reinstall and log in multiple times without success, I reached out to their support team. Despite the initial challenges, the patience and dedication of the support staff shone through. They listened to my concerns and offered practical solutions, including the suggestion to create a new account with a different email address. Their commitment to resolving my issue was truly commendable. It's important to note that while my experience had its hurdles, the Roku team never wavered in their helpfulness. Their persistence and determination to find a resolution left a lasting impression. I'm now back to enjoying my Roku experience, thanks to their unwavering support. I am grateful for their exceptional service and would highly recommend Roku to anyone in need of reliable streaming solutions. Thank you, Roku, for proving that exceptional customer service can turn a challenging situation into a positive experience.
C Christine
86 days ago

Roku Support Goes Above and Beyond Expectations

Having experienced some technical difficulties with my Roku device, I reached out to their customer support team for assistance. Their live chat feature was incredibly helpful, providing me with step-by-step guidance to troubleshoot the issue. Despite facing initial challenges with my account information, the support representative patiently guided me through the process of creating a new account, ensuring that I could access my device seamlessly. Furthermore, the support agent took the time to address all my concerns regarding connectivity and channel reception on my Roku TVs. Their thorough assistance and dedication to resolving my problems truly impressed me. Thanks to their prompt and efficient support, I was able to enjoy uninterrupted streaming once again. I greatly appreciate Roku's exceptional customer service and commitment to resolving technical issues. This positive experience has reinforced my loyalty to the brand, and I would not hesitate to recommend Roku to others looking for a reliable streaming solution. Thank you, Roku, for exceeding my expectations and providing outstanding support when I needed it the most.
A AnaV
88 days ago

Unveiling the Real Experience with My Roku Streaming Stick 4K: A Tale of Convenience and Frustration

As an avid entertainment enthusiast, I was ecstatic to get my hands on the Roku Streaming Stick 4K with the voice remote. The sleek design and promise of seamless streaming had me hooked from the start. Navigating through the interface was a breeze, and I found myself effortlessly delving into a world of captivating content. However, my enthusiasm soon waned when the streaming stick started displaying alarming warnings of overheating merely a year into using it. Even after powering it off for an entire day, the warnings persisted after a mere 10 minutes of streaming. This unexpected turn of events left me dismayed, to say the least. Seeking a resolution, I turned to Roku's customer support via live chat, only to be met with a disheartening experience. The language barrier and the apparent lack of coherent, helpful responses left me feeling frustrated and unheard. Promises of a replacement, which I had not even requested, added to my disillusionment when they failed to materialize, despite my repeated inquiries. What compounded my disappointment was the unfulfilled assurances of a replacement cable, despite my persistent follow-ups. It was this lack of reliable support that ultimately led me to make the difficult decision to switch to a fire stick, despite my preference for Roku's user-friendly interface. In the end, while the Roku Streaming Stick 4K offered me unparalleled convenience and a seamless browsing experience, the subpar product durability and inadequate customer support left me with a bittersweet aftertaste. Here's to hoping that Roku addresses these shortcomings to provide a truly exceptional experience for its users.

Introduction

Roku.com is a leading streaming platform that offers a variety of TV shows, movies, and live events from different content providers. It provides users with easy access to a wide array of streaming services, including Netflix, Amazon Prime Video, Hulu, and YouTube. Roku aims to provide seamless streaming experience to its users with its user-friendly streaming device and an easy-to-navigate interface.

Pros and Cons

Pros:
  • Roku offers an easy-to-use interface that makes streaming easy for users.
  • The platform has a broad selection of streaming channels, including both free and paid channels.
  • Roku devices are affordable and provide great value for money.
  • There are no subscription fees or hidden charges for using the Roku platform.
Cons:
  • The platform may not support some of the popular streaming services, such as HBO and Apple TV+.
  • Some of the Roku devices may have limited connectivity options.
  • The platform does not offer a comprehensive parental control feature.

User Experience

Roku provides a user-friendly interface with easy-to-navigate menus that make streaming accessible for everyone. The platform allows users to personalize their streaming experience by adding their favorite channels to their home screen. The search feature is intuitive, and the content is categorized into various genres, making it easy to find what you are looking for. The platform's performance is reliable, and the streaming quality is excellent, even with slower internet speeds.

Pricing and Value for Money

Roku devices are affordable and offer great value for money. The cost of the Roku devices varies depending on the features and specifications, but most devices cost between $30 and $100. There are no subscription fees or hidden charges for using the Roku platform. However, users may need to pay for some channels' subscriptions, such as Netflix, Hulu, and Amazon Prime Video.

Alternatives

Some of the popular alternatives to Roku include Amazon Fire TV, Apple TV, and Google Chromecast. These platforms offer similar streaming services and features, but they may differ in terms of price, device compatibility, and content library.

Customer Service

Roku provides excellent customer service through its support center, where users can find help articles, FAQs, and troubleshooting guides. Users can also contact the support team through email, phone, or live chat for assistance. Roku's support team is prompt and helpful, and they strive to resolve user queries as quickly as possible.

Product Quality and Selection

Roku devices are well built and offer good quality. The selection of channels on the platform is vast, with over 500,000 movies and TV episodes to choose from. The platform offers a mix of free and paid channels, catering to a broad range of audiences.

Website Usability

Roku's website is user-friendly and easy to navigate, with a clean design and easy-to-understand menus. Users can browse through the products, features, and services, and purchase devices or subscriptions directly from the website. The website also provides useful information on how to set up and use the Roku devices.

Returns and Exchanges

Roku offers a 30-day return policy for its devices if they are defective or damaged. The return shipping costs are the responsibility of the user. If the device is returned within the 30-day window, Roku will issue a refund for the purchase price, but the customer will not receive reimbursement for any associated shipping fees.

Promotions and Discounts

Roku occasionally offers promotional discounts on its website and through its retail partners. Users can also get discounts on channel subscriptions by prepaying for a certain period. The platform also offers free trials for some channels, allowing users to try them out before committing to a subscription.

Reputation

Roku has a solid reputation in the streaming community, with a large pool of satisfied customers. The platform has received positive reviews for its ease of use, affordable pricing, and broad selection of channels. Roku has also been recognized for its excellent customer support and prompt response to user queries and issues.

Payment Options

Roku accepts payment through major credit cards, PayPal, and gift cards. Payment is easy and secure, with no hidden fees or charges.

Loyalty Programs

Roku does not currently have a loyalty program in place. However, users can earn reward points by signing up for some of the free channels on the platform, which they can redeem for discounts on channel subscriptions and other Roku products.

Customer Reviews

Roku has received positive reviews from its users, with most users praising the platform's ease of use, affordability, and broad selection of channels. The support team has also received high ratings for its prompt response and helpfulness.

Community Involvement

Roku is committed to giving back to the community and supporting nonprofit organizations. The company has partnered with several nonprofit organizations, including Team Rubicon and The Trevor Project, to provide support and resources.

Shipping and Costs

Roku offers free shipping for its devices through its website with an estimated delivery time of 3-5 business days. Users can also choose expedited shipping options for an additional fee. Shipping costs may vary for purchases made through third-party retailers.