Users Voice for Royaldoulton

15% users rated Terrible
5% users rated Poor
20% users rated Average
10% users rated Very Good
50% users rated Excellent
Pie Chart Review Representation for Royaldoulton
Royaldoulton Overall rating
Customer Support
User Interface

Rate Royaldoulton Coupons Store

Customer Support
Click to Rate
Click to Rate
Click to Rate
User Interface
Click to Rate
Click to Rate

Review article published on: 24 Nov 2019

Last updated by on 08 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Dec 2022 5 5 5 5 5 5
Jan 2023 5 4.8 4.1 1.4 1 4.1
Feb 2023 5 5 5 1.3 5 5
Mar 2023 5 5 5 5 5 5
Line Chart for Rating of peer stores

Detailed Royaldoulton Review by


Royal Doulton is a name synonymous with fine pottery and china. Famed for its quality, craftsmanship, and intricate designs, the company has been producing tableware and unique gifts since 1815. With its online store,, the brand aims to make its classic and modern creations accessible to a wider audience.

Pros and Cons

Pros: Wide selection of products, high-quality items, easy website navigation, free shipping on orders over $75, efficient customer service. Cons: Pricier than other retailers, limited sale items available, no express shipping options.

User Experience

The website's layout is clean and user-friendly, with easy-to-access categories and search filters. The product pages are detailed and include clear images and descriptions, making it simple for customers to visualize and understand their purchases. Checkout is streamlined, and the site integrates seamlessly with PayPal, Google Pay, and other payment options.

Pricing and Value for Money

Royal Doulton is a premium brand, with prices that reflect the care and precision involved in the making of their products. When compared to other high-end homeware retailers, the brand's pricing is on par or slightly above average. However, the superior quality and timeless designs ensure that the products give value for the price.


There are several alternatives to Royal Doulton, such as Wedgwood, Lenox, or Waterford. Each of these brands offers a similar style of high-quality fine china, crystal, and giftware that caters to different tastes, budgets, and needs.

Customer Service

Royal Doulton's customer service is prompt, informative, and professional. The brand has a dedicated help center that addresses various questions, shipping, and returns policies. Customers can also reach out to the customer service team through email, live chat, or phone for any inquiries or assistance.

Product Quality and Selection

Royal Doulton's products are known for their quality craftsmanship, attention to detail, and elegant designs. The brand offers a wide range of tableware, including dinner sets, coffee mugs, teacups, and saucers, as well as giftware such as figurines, vases, and barware. The product selection caters to both modern and traditional tastes and covers a range of price points.

Website Usability

The website's design is straightforward and straightforward to navigate, with a minimalistic, clean look that puts the product front and center. The site is optimized for all devices and web browsers, and the shopping cart and checkout process are accessible with a single click.

Returns and Exchanges

Royal Doulton's returns and exchange policy allows customers to return any unopened, unused items within 28 days of delivery for a full refund or exchange. The company covers the return postage only in certain cases such as defective or incorrect item shipping.

Promotions and Discounts

The website offers a 15% discount to customers who sign up for their newsletter. The brand may also announce seasonal discounts and promotions, such as clearance sales or flash deals. However, such deals are limited and not very frequent.


Royal Doulton is a globally recognized brand, known for its top-quality craftsmanship and timeless designs. The brand has received many accolades and awards from renowned trade associations and publications, which adds to its credibility.

Payment Options

The website offers various payment options such as PayPal, Google Pay, Visa, Mastercard and American Express, making it convenient and easy for customers to pay for their purchases.

Loyalty Programs

Royal Doulton does not currently have a loyalty program or reward system in place for regular customers.

Customer Reviews

The website features customer reviews on each product page, giving potential buyers real insights into the quality and usability of the products. The reviews are valuable in guiding purchases and providing feedback to the brand.

Community Involvement

Royal Doulton is actively involved in community and social responsibility projects, such as the Waterford brand's charitable foundation, which aims to improve the lives of young adults.

Shipping and Costs

Royal Doulton offers free standard shipping to customers in the USA and Canada on orders over $75. Customers can also choose express shipping options for an additional fee. The brand also delivers internationally, but rates and delivery times depend on the destination.

Related Categories