Royaloakindia Reviews

Voted Poor (2/5)

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6 Reviews

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They dont have after sale support.

After a recent experience with royaloakindia.com, I feel compelled to share my cautionary tale with fellow customers. I hope my review serves as a helpful resource for those considering making significant purchases from this brand. Our initial interaction with royaloakindia.com was filled with excitement as we selected a luxurious leatherette 5-seat recliner. However, our enthusiasm was short-lived, as after just 2 years of use, we noticed a troubling issue – significant color fading. Eager to address this problem, we reached out to the company for assistance, only to be met with disheartening news. Upon requesting service, we were informed that a visitation fee of 500 rupees would be charged, and a third-party service provider would be dispatched for repairs. To add insult to injury, the recommended solution for our expensive 1.5 lakh rupees investment in the product was a suggestion to use local materials commonly found in products priced at 20-30k rupees in the market. This revelation left us utterly dismayed and disappointed in the quality and after-sale support provided by the brand. Our experience has led us to issue a firm caution to those contemplating future purchases from royaloakindia.com. It is evident that official repair support may not be readily available from the company, leaving customers in a precarious position should issues arise with their purchases. As a fellow consumer who understands the significance of after-sale support, I strongly advise exercising caution when considering this brand for your future purchases. It is crucial to weigh the potential risks and limitations before making any substantial investments in their products. I sincerely hope that our experience serves as a valuable insight for others navigating the realm of furniture purchases.

A Seamless Shopping Experience at royaloakindia.com

When I first visited royaloakindia.com, I was initially skeptical about the reliability and service based on some online reviews. However, my personal experience turned out to be completely different. From the moment I landed on the website, I was impressed by the user-friendly interface. Browsing through the vast selection of furniture was a breeze, thanks to the well-organized categories and detailed product descriptions. I was particularly pleased with the extensive range of modern and traditional designs, catering to diverse preferences. Placing my order was a smooth process, and I received regular updates on the shipping and delivery. To my delight, the furniture arrived on time and in pristine condition. The high-quality craftsmanship and attention to detail exceeded my expectations, truly reflecting the brand’s commitment to excellence. Moreover, when I reached out to their customer service team with a few inquiries, they were incredibly responsive and went above and beyond to assist me. This level of dedication further solidified my trust in the brand. In conclusion, my experience with royaloakindia.com was nothing short of exceptional. The seamless shopping experience, top-notch quality, and outstanding customer service have made me a loyal and satisfied customer. I highly recommend royaloakindia.com to anyone in search of reliable and superior furniture options.

Poor service.. Fraud company

Disappointing Experience with royaloakindia.com: A Cautionary Tale of Poor Quality and Unfulfilled Promises As a discerning consumer, I value honesty and integrity, especially when it comes to the products and services that I invest in. Thus, when I recently decided to purchase a dining table from royaloakindia.com, I was optimistic about the quality and service that they claimed to offer. Unfortunately, my experience with this company turned out to be a cautionary tale of disappointment, poor quality, and unfulfilled promises. Upon receipt of the dining table, I was disheartened to discover that it was, in fact, defective. Disappointed but hopeful for a resolution, I promptly raised the issue with their customer service team. To their credit, they sent a replacement table, but to my dismay, the replacement was also flawed. This blatant lack of quality control was deeply concerning and made me question the integrity of the company. What followed only exacerbated my dissatisfaction. After much back and forth, I reluctantly agreed for them to retrieve the defective product with the promise of a refund within 10 days. Little did I know that this would be the beginning of a protracted ordeal. Despite the assurances, the 10-day deadline came and went, but my refund remained elusive. Frustratingly, attempts to communicate with their customer service team yielded no tangible progress, as they conveniently evaded my calls and inquiry emails. Adding insult to injury, I made a disconcerting discovery about the origin of their products. Contrary to their claims of using Asian Malaysian wood, it became apparent that their products were of Chinese origin. This blatant misrepresentation not only undermined their credibility but also highlighted their lack of transparency, leaving me feeling deceived and utterly betrayed as a customer. Equally disconcerting was the discernible poor quality of their products, which fell far below the standards they purported to uphold. The shoddy workmanship and substandard materials did not align with the premium image they projected on their website, further underscoring their unscrupulous practices and negligent regard for customer satisfaction. In conclusion, my interaction with royaloakindia.com has been a disheartening revelation. Their consistent failure to deliver on their commitments, coupled with the inferior quality of their products, has left me deeply disillusioned. As I reflect on this regrettable experience, it is imperative for me to caution potential consumers to exercise vigilance and prudence when considering engaging with this brand. I have attached screenshots documenting my disconcerting encounters for your perusal. In sharing my narrative, I hope to alert others to the pitfalls of dealing with companies like royaloakindia.com, ultimately advocating for consumer empowerment and ethical business practices. Thank you for allowing me to share my story.

An Honest Encounter with Royaloak: My Personal Account

Recently, I had a disappointing experience with royaloakindia.com that I feel compelled to share. I visited the Banaswadi branch of Royaloak Incorporation Pvt. Ltd. to purchase a Rocking Chair and was thoroughly disappointed with the outcome. Here's a breakdown of my encounter: Defective Product - A Reflection of Bad Quality Upon receiving the Rocking Chair, I quickly noticed that it was of subpar quality. The product was defective, and it was evident that no stringent quality checks had been conducted before it was dispatched to me. This not only reflects poorly on the product itself but also on the overall quality standards maintained by Royaloak Incorporation Pvt. Ltd. Unsatisfactory Service - Lack of Communication and Response Adding to my frustration was the lack of communication and response from the company. There was no system in place to provide me with a complaint number, nor were there any updates on the technician's response. This disregard for customer service is unacceptable and reflects a lack of commitment to customer satisfaction. Ethical Behavior - A Promise Unfulfilled Furthermore, I was dismayed by the ethical behavior of the store manager. Despite promising a timely replacement of the defective product, this commitment was not honored within the stipulated period. In addition, the lack of transparency and follow-through by the store manager and Pradeep, who disconnected our call during a discussion, further emphasizes the ethical shortcomings within the company. Amidst Dissatisfaction: The Need for Improvement Reflecting on my disappointing encounter, I am compelled to question how a company can thrive when confronted with issues of bad quality products, poor service, and ethical lapses. It is crucial to address these systemic gaps within Royaloak Incorporation Pvt. Ltd. to prevent other customers from facing similar challenges. Additionally, the absence of a clear refund process only exacerbates the issue, leaving unsatisfied customers like myself without a viable recourse. A Call for Accountability As I raise these concerns, I urge the relevant individuals within Royaloak Incorporation Pvt. Ltd. to acknowledge and rectify these inadequacies. It is imperative that corrective actions are promptly taken to uphold the company's reputation and to demonstrate a genuine commitment to customer satisfaction. I believe that addressing these issues is essential to prevent further negative reviews and uphold the trust of customers. In closing, I would like to emphasize that this account is a reflection of my personal experience, as well as a cautionary tale to potential customers. Trust me when I say that my decision to overlook reviews before visiting the store was a regrettable oversight. I sincerely hope that my feedback serves as an impetus for positive change within Royaloak Incorporation Pvt. Ltd. Thank you for taking the time to read my account.

Unfortunate Experience with RoyalOakIndia.com – A Lesson Learned

It is with a heavy heart that I recount my recent experience with RoyalOakIndia.com. In January 2022, I made the decision to purchase a double bed from their website, excited by the prospect of a new addition to my bedroom. However, my enthusiasm quickly dissipated when the delivery arrived without the supporting legs and with a broken headboard and footboard. Understandably disappointed, I contacted their customer service, hoping for a prompt and satisfactory resolution to the situation. Despite my initial frustrations, their customer service team was responsive and assured me that the missing parts would be delivered shortly. The damaged headboard and footboard were promptly replaced, and the installation team informed me that the supporting legs would be provided within a few days. Eager to enjoy my new purchase, I followed their advice and proceeded to use the bed despite the absence of the crucial supporting legs. Unfortunately, my troubles continued as the bed broke even from the side panels, leaving me utterly disheartened and frustrated. Contacting RoyalOakIndia's customer care once more, I was met with promises of the missing parts being delivered. However, as the days turned into weeks, it became apparent that their assurances were merely empty words. Nearly a month had passed, and the issue remained unresolved. Despite their partial deliveries and promises, the product was still incomplete. Furthermore, they showed no willingness to take back the parts they had delivered nor provide me with a refund. This lack of accountability and failure to honor their commitment left me deeply disillusioned with the entire experience. Discovering that they purportedly lack a refund policy was particularly disconcerting. It is, after all, a basic expectation that if a company fails to deliver a complete and functional product, they should offer a refund as a bare minimum. Their unwillingness to do so felt nothing short of fraudulent. Reflecting on my ordeal, I am overcome with frustration and regret. It is disheartening to realize that even a local vendor, as humble as a "kabadiwala," may provide a superior product and service compared to the disappointing experience I had with RoyalOakIndia.com. The entire encounter has left me with a bitter taste in my mouth and a resolve to steer clear of this company in the future. My words of caution are simple – to any prospective buyers: be wary and exercise caution when dealing with RoyalOakIndia.com. Based on my own unfortunate experience, I urge you to approach with great hesitation, as the frustration and disappointment of dealing with them is an experience best avoided.

Poor service!!! Don’t order from this website

As someone who values efficiency and reliability, I was thoroughly disappointed with my experience with royaloakindia.com. Initially, I was promised a delivery date of Aug 2, but as the date approached, it became evident that my order would not be arriving as expected. When attempting to contact their customer service, I was met with a disheartening lack of awareness about the status of my order. Feeling frustrated by the lack of transparency, I sought to cancel my order due to the inconvenience caused by the delayed delivery. However, I was surprised to find that there was no option to cancel the order online, necessitating a call to their customer service. The agent I spoke with assured me they would look into the matter, but the ensuing communication only served to further exasperate me. In an unexpected turn of events, a representative who claimed to manage Royal Oak for all the South Indian states reached out to me, pledging that my order would be delivered on or before the promised date. Unfortunately, this proclamation proved to be empty when I reached out to the local store inquiring about the status of my delivery, only to be informed of another delay. As the situation continued to deteriorate, I was even more dismayed to discover that the warehouse dealer was withholding my delivery until another order en route to my location was placed, a process that could potentially take an additional 10 days. This lack of prioritization for a delayed order was incredibly disconcerting and further highlighted the disregard for customer satisfaction. Throughout this tumultuous experience, my interactions with customer support only served to compound my frustration. Despite my persistent efforts to obtain clarity on the status of my order, the responses provided were consistently inconclusive, and I was often met with promises to follow up which ultimately went unfulfilled. Moreover, the discrepancy surrounding the advertised "5% cash back for HDFC Bank" promotion, which was not honored when I paid with my HDFC debit card, further exemplified the misleading practices that marred my overall experience with royaloakindia.com. The failure to communicate the specific terms of the promotion perpetuated a sense of discontent and disillusionment. In light of my extensive ordeal with royaloakindia.com, I firmly advise against engaging with this company for any future transactions. The absence of accountability, the disregard for transparent communication, and the failure to uphold advertised promotions collectively shape an unambiguously unsatisfactory encounter. As a consumer, the expectation of reliable service and transparent communication should be fundamental, and the absence of these critical elements has regrettably tainted my encounter with royaloakindia.com.