Users Voice for Rue21

15% users rated Terrible
5% users rated Poor
20% users rated Average
10% users rated Very Good
50% users rated Excellent
Pie Chart Review Representation for Rue21
Rue21 Overall rating
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User Interface

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Review article published on: 04 Apr 2019

Last updated by on 08 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Dec 2022 5 5 5 5 5 5
Jan 2023 5 3.1 5 1.3 5 2
Feb 2023 5 5 1.8 5 5 1
Mar 2023 5 5 5 5 5 5
Line Chart for Rating of peer stores

Detailed Rue21 Review by

Introduction is an online fashion retailer that offers trendy apparel, accessories, and beauty products at affordable prices for young men and women.

Pros and Cons

Pros: - Wide selection of clothing and accessories - Affordable prices - Regular promotions and discounts - Easy to use website Cons: - Limited sizes in some items - Inconsistent quality in some products

User Experience has a user-friendly interface with easy navigation and clear product categorization. The website loads quickly and is optimized for both desktop and mobile devices.

Pricing and Value for Money offers affordable clothing and accessories compared to similar retailers, making it a great option for consumers on a budget.


Some alternatives to include H&M, Forever 21, and Zara.

Customer Service offers customer support via email, phone, and live chat. The company also has a comprehensive FAQ section on their website.

Product Quality and Selection offers a wide variety of clothing and accessories for both men and women. However, the quality of some products can be inconsistent.

Website Usability features an easy-to-navigate website with clear product categorization and filtering options.

Returns and Exchanges accepts returns and exchanges within 30 days of purchase, with some restrictions. Returns can be made online or in-store.

Promotions and Discounts regularly offers promotions and discounts on their website, as well as through email newsletters and social media channels.

Reputation has a mixed reputation, with some customers praising the company for their affordable prices and trendy products, while others criticize the inconsistent quality and limited sizes.

Payment Options accepts major credit cards, PayPal, and Rue21 gift cards as payment.

Loyalty Programs offers a loyalty program called Rue Rewards, which allows customers to earn points for their purchases.

Customer Reviews

Customer reviews on are mixed, with some customers praising the affordability and quality of the products, while others criticize the inconsistent sizing and quality.

Community Involvement has partnered with various charitable organizations and participates in events to support causes such as breast cancer research and hunger relief.

Shipping and Costs offers standard, expedited, and express shipping options with various pricing depending on the delivery location and speed. Free shipping is available for orders over a certain amount.