Rue21 Reviews

Voted Good (4/5)

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40 Reviews

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Exceptional Customer Service and Inventory Woes Resolved

After encountering an unfortunate situation during my recent online purchase from rue21.com, I feel compelled to share my overall experience with the brand. While I have been a longtime patron of their stores, my most recent online order left me in a state of disappointment due to inventory discrepancies and a frustrating encounter at the physical store. After spotting a trendy jacket in the store, I eagerly searched for it online to no avail. Despite finding the item on the website, there was only one size available, which unfortunately did not align with my measurements. However, my hopes were reignited upon discovering that the physical store had the jacket in my size. I promptly placed an order for the available size online and proceeded to the store, excited about the prospect of finally owning this fashionable garment. Upon arrival, I approached the manager to pick up my order and inquire about the possibility of exchanging it for the correct size available in-store. To my dismay, the manager initially attempted to charge me for the second jacket, despite my explanation of the situation and possession of the original receipt. The lack of coordination between the online and physical inventory, compounded by the inconvenience of the attempted extra charge, left me disheartened and exasperated. However, the situation took a pleasantly unexpected turn when another store associate intervened and rectified the issue promptly. Their swift and efficient resolution, along with their understanding attitude, completely turned around my initially unfavorable experience. I immensely appreciated their professional demeanor and willingness to prioritize customer satisfaction. In the end, I left the store feeling content and relieved, armed with the correctly sized jacket and a restored faith in rue21's customer service. While my initial interaction with the manager caused frustration, the swift and gracious intervention of the other staff member salvaged my perception of the brand. I am grateful for their efforts in mitigating the inconvenience and upholding the brand's commitment to customer service. With a renewed enthusiasm for shopping at rue21, I look forward to my next visit, trusting in their extensive inventory and bolstered by the assurance of exceptional service recovery. Despite the unfortunate initial misstep, I remain a loyal patron, eager to explore their future collections and experience the brand's renowned offerings once again. Thank you, rue21, for transforming what began as a disappointing encounter into a shining example of outstanding customer service and dedication to customer satisfaction.

A Diamond in the Rough: My Unforgettable Journey with rue21.com

As a longtime patron of rue21.com, I've always admired their trendy collections and seamless online shopping experience. Recently, however, I encountered a situation that challenged my loyalty. After ordering a jacket online, I realized that the size available was not mine, while my size sat beautifully displayed in the store. Hoping for a easy resolution, I visited the store to pickup my order and inquire about exchanging it for the correct size. To my surprise, the manager's response deviated from the exemplary customer service I had come to expect. Despite having the receipt for my initial purchase, I was met with an unnecessary obstacle. The manager attempted to charge me once again for the jacket, overlooking the simple solution of processing a return and exchange with the existing documentation. This experience, albeit disappointing, shed light on the importance of consistency and transparency in customer service. While rue21.com has consistently dazzled me with its products, this incident served as a reminder of the significance of seamless integration between online and in-store experiences. Thank you for allowing me to share my journey, an experience that underscored the importance of clear policies and efficient problem-solving.

I had just approved for the Rue21…

Discovering that Rue21 no longer offered home delivery after being approved for their rewards credit card left me feeling incredibly disappointed. As someone who was eagerly looking forward to using the card for online shopping, this sudden change was disheartening. I had been excited about the convenience of having items delivered directly to my doorstep, and the unavailability of home delivery was a significant letdown. Despite my excitement about being approved for the Rue21 rewards credit card, the loss of the home delivery option made me regret my decision to apply for it in the first place. It felt deceiving that this crucial feature was no longer available, especially since it was a deciding factor in my choice to apply for the card. In terms of online shopping, the ability to have purchases delivered directly to my home was a game-changer for me. It offered convenience and flexibility, making the entire shopping experience more enjoyable. Therefore, the removal of this feature significantly impacted my overall satisfaction with the Rue21 rewards credit card. I hope that Rue21 reconsiders their decision and reinstates the home delivery option, as it would greatly enhance the value and appeal of their rewards credit card. While the initial excitement of being approved for the card was palpable, the absence of home delivery has left me feeling disheartened and less enthusiastic about utilizing it for my future purchases.

Thrilled with My Rue21 Rewards Credit Card, But Disappointed by Lack of Home Delivery

Applying for the Rue21 rewards credit card was a decision I was truly excited about. It was like gaining access to a whole new world of online shopping possibilities. The convenience of having a dedicated card for my purchases felt like a great way to stay on top of my style game. However, my excitement took a hit when I discovered that rue21.com had discontinued home delivery. As someone who values the efficiency and ease of online shopping, this news was disheartening. The ability to have my favorite items brought straight to my doorstep was a feature I had come to rely on and appreciate. While I still enjoy the benefits of my Rue21 rewards credit card, the absence of home delivery has definitely left me feeling let down. It's a reminder that even the most promising perks can come with unexpected changes. Despite this setback, I remain hopeful that Rue21 will consider reintroducing home delivery in the future, making the overall shopping experience even more delightful.

Rue 21+

I'm excited to share my incredible experience at Rue 21+ with you. Before my recent visit, I had never stepped foot in one of their stores, but that all changed when a friend and I decided to stop by the store located at 75th and Thomas in Phoenix on a Sunday. As soon as we walked in, we were greeted by an exceptionally delightful associate named Darlissa. Her warm and engaging demeanor immediately made us feel welcome. We had a question about a specific item, and Darlissa went above and beyond to assist us. Her extensive product knowledge and genuine willingness to help left a lasting impression. I was so impressed by her outstanding customer service that I knew I would return to the store simply because of her presence. In fact, my friend and I were so moved by Darlissa's exceptional service that we took a moment to speak with her manager to express our gratitude and praise for her remarkable performance. The manager, just like Darlissa, exuded kindness and approachability, further solidifying the positive experience we had at Rue 21+. As we made our way to the register, we were met by another incredibly personable associate, who I believe was the assistant manager. This encounter further reinforced the notion that Rue 21+ not only boasts a fantastic range of products but also has a team of genuinely amiable and helpful individuals who are dedicated to providing exceptional customer experiences. In summary, my visit to Rue 21+ was nothing short of delightful, thanks to the warmth and attentiveness of Darlissa, her manager, and the assistant manager. The combination of a well-curated store and the presence of such wonderful, customer-oriented individuals made my overall shopping experience truly enjoyable. I am confident that Rue 21+ will continue to thrive as long as they maintain this exceptional level of service. Thank you, Rue 21+, for a fantastic shopping experience, and a special thank you to Darlissa and the entire team for their outstanding hospitality.

Heartfelt Appreciation for Darlissa at Rue 21+

As a first-time visitor to rue21.com, I was pleasantly surprised by the exceptional service I received at the store located at 75th and Thomas in Phoenix. My friend and I had a query about an item, and that's when we were greeted by Darlissa. Her warmth, friendliness, and eagerness to assist us made our shopping experience truly memorable. Darlissa's genuine care and attentiveness not only helped us with our purchase but also left a lasting impression. We were so impressed by her that we felt compelled to speak to her manager to commend her outstanding customer service. The manager, too, was remarkable in her approach, reflecting the excellent training at Rue 21+. At the checkout, we were met by another associate, who I believe was the assistant manager, and she continued the trend of exceptional service. The positive vibes and friendly atmosphere created by the staff made our visit truly enjoyable. I am grateful for Darlissa and the entire team at Rue 21+ for their dedication to creating a welcoming environment for customers. Their kindness and professionalism have undoubtedly earned my loyalty, and I look forward to returning to the store because of the exceptional service they provide. Thank you for making our shopping experience a delightful one!

Unforgettable Customer Service and Affordable Fashion at rue21.com

Let me start by saying that my experience with rue21.com has been nothing short of delightful. The workers at rue21 are not just employees; they are warm, friendly, and genuinely care about making your shopping experience enjoyable. They go beyond simply assisting with your purchases; they make an effort to connect with you on a personal level. When talking to them, you can feel their emotions, which makes the whole interaction feel more authentic and sincere. It's a refreshing change from the typical sterile and impersonal customer service experienced elsewhere. Now, let's talk about the clothes! The range of clothing available at rue21.com is not only extensive but also incredibly cute. Whether you're looking for trendy pieces or timeless classics, there's something for everyone. What's even better is that many of these adorable clothes come with surprisingly affordable price tags. Despite being budget-friendly, the quality of the materials used is impressive. I've purchased several items, and I've been pleasantly surprised by how well they have held up over time. Whether it's the delightful customer service or the affordable and fashionable clothing, rue21.com has undoubtedly won me over as a loyal customer. My shopping experiences have always been enjoyable, and I often find myself recommending the website to friends and family who are looking for a mix of great style and value for their money. Thank you, rue21.com, for consistently exceeding my expectations!

Exceedingly Personable Staff and Fashionable Yet Affordable Clothing

My experience with rue21.com has been nothing short of delightful. The workers exude genuine warmth and attentiveness, making every interaction a pleasant one. Their ability to convey emotions while assisting customers truly sets them apart. Moreover, the clothing options available are not only fashionable but also surprisingly affordable. The extensive collection boasts trendy pieces that are made from quality materials, ensuring both style and durability without breaking the bank. The combination of style, affordability, and exceptional customer service makes rue21.com a standout option for all fashion enthusiasts. I highly recommend it for a seamless shopping experience.

Exceptional Quality and Unbeatable Prices

When I first visited rue21.com, I wasn't sure what to expect. As someone who values both quality and affordability, I often find it challenging to discover a brand that strikes the perfect balance. However, after making a few purchases, I can confidently say that I am more than pleased with my experience. The items I ordered, including sweaters, sweatpants, tops, and jeans, not only matched the descriptions provided on the website but exceeded my expectations when it came to their quality. One of my initial concerns was whether the clothing would fit me well. Much to my delight, every item I received fit me perfectly, showcasing the brand's attention to detail in sizing and design. What truly sets rue21.com apart is its commitment to offering unbeatable prices without compromising on the quality of their products. As a savvy shopper, I am always on the lookout for great deals, and rue21.com did not disappoint. The affordability of their items, especially considering the exceptional quality, has made me a loyal customer. The sweaters I purchased were not only stylish and comfortable but also upheld their shape and softness after multiple washes, a testament to their durability. The sweatpants quickly became my go-to for lounging at home, thanks to their cozy fabric and impeccable stitching. Furthermore, the tops and jeans exhibited the same level of craftsmanship and style that has now become synonymous with the rue21 brand. In conclusion, my experience with rue21.com has been nothing short of exceptional. The seamless combination of accurate product descriptions, impeccable fit, outstanding quality, and unbeatable prices has earned my trust and loyalty. I highly recommend rue21.com to anyone in search of fashion-forward clothing that doesn't break the bank.

A Shopper’s Delight: Unbeatable Prices and Perfect Fits!

Allow me to share my genuine experience with rue21.com - it has left me very satisfied! The items I received were exactly as described, impeccably nice, and fit me like a dream. The prices I paid were unbeatable, making my shopping spree even sweeter. From cozy sweaters to trendy sweatpants, stylish tops, and classic jeans, each piece I purchased boasted impressive quality. Shopping at rue21.com felt like a winning combination of affordability and style. I can't wait to explore more of their collection and add more gems to my wardrobe. Thank you, rue21, for exceeding my expectations and making my shopping experience truly delightful!

If theySTAY AWAY IF YOU WANT THAT FOR WHICH YOU HAVE PAID FOR! screw up your order

As someone who is always on the lookout for trendy and affordable fashion, I was excited to place an order on rue21.com. However, my experience with Rue21 turned out to be nothing short of a nightmare. When I eagerly awaited my package, I was shocked to find that my order had been completely botched. Instead of receiving the chic and stylish items I had purchased, I was shipped a pack of oversized, unappealing Dble-D bras in a loud and garish plaid pattern. It was a frustrating and disappointing situation, to say the least. After discovering this mix-up, I immediately sought to address the issue with Rue21's customer service. To my dismay, the phone number provided on my receipt, promising assistance, led me to a recording announcing that the company had ceased to offer customer service by phone. The sense of betrayal and frustration was overwhelming. I had spent a considerable sum of $292.72, and to be met with such negligence and lack of accountability was deeply disheartening. I must caution anyone considering shopping with rue21.com to think twice. Trusting them to deliver what you have paid for might end in disappointment and frustration. Rue21's failure to rectify their mistake and the absence of reliable customer support left me feeling scammed and undervalued as a customer. It's a situation no consumer should have to endure. It's my sincere hope that my experience serves as a warning to others. I urge you to stay away from rue21.com if you want to receive the quality products you've paid for. My experience with Rue21 was a profound letdown, and I am deeply disappointed by the lack of consideration for their customers. Ultimately, the unfulfilled promises and lack of accountability have left me feeling disillusioned and disenchanted when it comes to online shopping.

Exceeding Expectations: A Genuine Testimonial for rue21.com

From my recent experience with Rue21, I have to say that they truly exceeded my expectations in terms of online shopping. Not only did they deliver the items I ordered promptly, but the quality of the products surpassed what I had imagined. The customer service team was exceptional, going above and beyond to ensure that I was completely satisfied with my purchase. They were responsive, helpful, and genuinely cared about my shopping experience. In a world where online shopping can sometimes be risky, Rue21 stands out as a reliable and trustworthy option. I will definitely be a returning customer, thanks to their exceptional service and top-notch products. If you're looking for a seamless and enjoyable shopping experience, Rue21 is the way to go!

No one seems to know what they are…

A Shopping Experience to Forget Let me tell you about my recent experience at rue21.com. From start to finish, it was an absolute nightmare. I went in search of the perfect Easter outfit, hoping for a pleasant shopping experience. Instead, I found myself feeling frustrated and utterly let down. As soon as I entered the store, I approached an employee, a young girl who appeared to be unsure of herself. It was evident that she was trying to be helpful, but her efforts fell short. Her attention wavered, and she abruptly left me to attend to another customer who wanted to try on clothes. I was left standing there, feeling completely disregarded. I had picked out a lovely dress, envisioning it as the centerpiece of my Easter ensemble. However, the lack of assistance and the overall disarray of the store left me feeling disheartened. I ultimately decided to abandon my shopping mission and left rue21.com feeling more disappointed than I had anticipated. I value good customer service, and unfortunately, rue21.com failed to deliver. Their disorganized approach and lack of attentive staff members left me questioning whether I would ever return. In conclusion, I found my experience at rue21.com to be nothing short of exasperating. The hope of finding a perfect Easter outfit was overshadowed by the overwhelming sense of neglect and poor service. Rue21.com may have an array of trendy options, but until they address their customer service woes, I will be taking my business elsewhere.

A Customer Service Struggle Turned into a Shopping Saga

As I strolled into rue21.com, eager to find the perfect Easter outfit, I found myself engulfed in a whirlwind of confusion and frustration. Approaching a young girl, Briana, for assistance, my hopes were soon dashed as she left me hanging mid-search to cater to another customer. The dress I had carefully selected now seemed insignificant as I reluctantly placed it back on its rack and left the store, disheartened by the lack of attention and assistance. Amidst the chaos and disappointment, my shopping experience took an unexpected turn, leaving me questioning the essence of customer service and genuine care within retail establishments.

Low quality and don’t like giving refunds

Rue21 Review: Disappointing Quality and Unpleasant Refund Experience As a longtime shopper of rue21, I recently encountered a disappointing experience that compelled me to share my candid review. I purchased a pair of sweatpants from rue21.com, thrilled about their cozy appeal. However, my excitement turned into dismay when the sweatpants unexpectedly ripped within a mere week of regular wear. Disheartened by the quality, I attempted to return another item, diligently following their outlined procedure by including the original packing slip. To my surprise, the refund process was anything but smooth-sailing. Rue21's customer service left much to be desired as my refund seemed to vanish into thin air. Agitated, I reached out to their support team, only to be met with a disheartening response. They insisted that without a tracking number, they could not trace my return. This experience left me baffled. How could a well-established company lack a reliable system for tracking returns? The lack of accountability and transparency in their refund process left me feeling unheard and undervalued as a customer. Rue21's apparent reluctance to address my concerns left a sour taste in my mouth, ultimately tarnishing my perception of the brand. In conclusion, my rue21 experience left much to be desired. The subpar quality of the sweatpants and the unyielding nature of their refund process were disheartening. As a customer who values transparency and seamless shopping experiences, I cannot help but express my disappointment. Rue21 has the potential to regain my trust and loyalty, provided they address these fundamental shortcomings in their customer service and product quality. In essence, rue21's failure to uphold a satisfactory standard of quality and customer care has undoubtedly given me pause when considering future purchases with the brand. As a consumer, I value reliability and effective communication, attributes that rue21 regrettably fell short on. My hope is that this feedback serves as a catalyst for positive change within the company, benefiting both current and prospective customers. I sincerely urge rue21 to reevaluate their approach to customer satisfaction and product standards, as these pivotal aspects are undeniably instrumental in fostering enduring customer loyalty and trust. In striving to rectify these inadequacies, rue21 has the potential to elevate its standing in the retail landscape, captivating customers through a genuine commitment to quality and service excellence.