Rugsusa Reviews

Voted Good (5/5)

6191 Votes

20 Reviews

Vote Now

In the Furniture Store category

Pie-Chart Analysis

5% users rated Terrible
0% users rated Poor
10% users rated Average
0% users rated Very Good
85% users rated Excellent
Write a review
L LeeVee
43 days ago

Unmatched Quality and Service: My Heartfelt Testimonial for RugsUSA.com

Embarking on a journey to find the perfect rug for my space led me to RugsUSA.com. While the initial browsing was delightful, I encountered a few technical hiccups that almost deterred me from completing my purchase. The website kicked me off multiple times, and frustration started creeping in. However, amidst these challenges, what truly shone through was the unwavering commitment of the customer service team at RugsUSA.com. Their responsiveness and dedication to resolving my issues not only restored my faith in the process but also left me in awe of their exceptional service. In the end, I couldn't be happier with my decision to persist. The rug I selected exceeded all my expectations in terms of quality, style, and price. It has transformed my space into a cozy haven that I now never want to leave. Thank you, RugsUSA.com, for not only providing outstanding products but for also showcasing unparalleled customer service that truly sets you apart. I am now a loyal customer, eagerly looking forward to my next purchase!
D Doreen McKenzie
44 days ago

Exemplary Customer Service and Product Quality at Rugs USA!

From the moment I stepped into the virtual realm of Rugs USA, I was greeted with exceptional customer service and top-notch product quality. The staff went above and beyond to assist me in selecting the perfect rug for my living room, offering valuable insights and guidance every step of the way. I was initially hesitant about placing a sample order, but to my surprise, the process was seamless and hassle-free. Despite encountering a minor issue with a $0 free sample, the prompt and courteous support team swiftly resolved the matter, showcasing their dedication to customer satisfaction. Moreover, the rug I eventually purchased exceeded all my expectations. Crafted with precision and attention to detail, it effortlessly transformed the ambiance of my home, adding a touch of elegance and warmth. In conclusion, my experience with Rugs USA was nothing short of exceptional. I highly recommend their services to anyone in search of premium quality rugs and outstanding customer support. Thank you, Rugs USA, for a truly delightful shopping experience!
J Jon
45 days ago

Great selection of high quality options…

My review for rugsusa.com Great selection of high quality options without being overwhelmed!
P Patti Donovan
45 days ago

Transforming Our Space: A Heartfelt Experience with RugsUSA

Stepping into our family room used to feel incomplete, lacking that warm and inviting touch we longed for. That was until we stumbled upon RugsUSA. Ordering from their website was a breeze - seamless and efficient, just like the transformation our space underwent once the rug arrived. What truly set RugsUSA apart was their unique feature that allowed us to virtually preview the rug in our room before purchase. This innovative tool not only made the selection process a delight but also ensured that the rug we chose complemented our decor perfectly. Now, every time we gather in our family room, we are greeted by the cozy embrace of our new rug, tying the entire space together beautifully. Thank you, RugsUSA, for helping us create a home that feels truly complete.
S Steele
45 days ago

An Unwavering Dependence on RugsUSA: A Shopper’s Oasis

Venturing into the realm of interior design can be daunting, but with RugsUSA, it's a delightful journey that promises both quality and reliability. Navigating through their website feels like a breeze – finding that perfect rug to tie a room together becomes a joy rather than a chore. Their vast selection caters to every taste imaginable, offering a tapestry of colors, patterns, and sizes. The prices are like hidden treasures waiting to be discovered, offering exceptional value for top-notch products. What truly sets RugsUSA apart is their consistency. After multiple shopping sprees, I can confidently say that they have never faltered in their standards. Their rugs arrive promptly, packaged with care, and never fail to exceed expectations. In a world filled with uncertainties, RugsUSA stands tall as a beacon of dependability. With them, I have found not just a retailer, but a partner in transforming my living space into a sanctuary. Trusting them comes effortlessly, and the beauty they bring into my home is a testament to their unwavering commitment to excellence.
P Paula M Jones
45 days ago

Transforming my Home with Quality Rugs from RugsUSA

Embarking on a journey to revitalize my living space, I stumbled upon RugsUSA, and it was a game-changer. Their collection of quality rugs transformed my home into a cozy retreat that I had always dreamed of. The intricately woven patterns and vibrant colors added character and charm to every room, making them come alive. Not only are the rugs visually stunning, but they are also durable and easy to maintain, standing the test of time against the hustle and bustle of daily life. The plush feel underfoot is a daily treat, making me look forward to stepping onto them each morning. Customer service at RugsUSA exceeded my expectations, with their knowledgeable staff guiding me through the selection process, ensuring I found the perfect rug for each space in my home. From choosing the right size to coordinating patterns with existing décor, their expertise shone through every step of the way. RugsUSA has truly elevated the ambiance of my home, creating a warm and inviting atmosphere that impresses all who visit. I cannot recommend them enough for anyone looking to add a touch of elegance and comfort to their living spaces.
P Penny Kuenle
46 days ago

Transformed My Living Space: A Genuine Testimonial for Rugs USA

From the moment I stumbled upon Rugs USA, my home décor journey took a remarkable turn. Not only did their website offer a seamless navigation experience, but their products also revolutionized my living space. The sheer variety of rugs available made it a joy to browse through countless options until I found the perfect match for my home. The quality of the rug I received exceeded my expectations, instantly adding warmth and style to my rooms. The customer service I received was equally impressive, as they handled my inquiries with promptness and professionalism, leaving me feeling valued and heard. Rugs USA is not just a company; it's a game-changer in the realm of home décor. I highly recommend them to anyone looking to elevate their living space with top-notch quality and service. Thank you, Rugs USA, for transforming my house into a home.
J Jill Parker
46 days ago

Discovering Home Decor Bliss: A Seamless Journey with RugsUSA

Embarking on my quest for the perfect rug, I stumbled upon the virtual sanctuary of RugsUSA.com. The moment I entered the site, a sense of ease enveloped me. Navigating through the vast sea of options was a breeze, thanks to the intuitively designed interface that seemed to anticipate my every move. As I delved deeper into the myriad of choices, I was pleasantly surprised by the affordability of these exquisite rugs. Each click revealed a new world of possibilities, each design more captivating than the last. The seamless browsing experience allowed me to explore different styles and colors effortlessly, making my decision-making process an absolute joy. In the end, I found the rug of my dreams, a perfect blend of style and functionality, all thanks to the user-friendly nature of RugsUSA's website. The impeccable prices were just the cherry on top of this delightful shopping experience. RugsUSA not only offers a wide array of high-quality products but also ensures that every step of the shopping journey is nothing short of delightful. If you're looking to adorn your space with elegance and charm, look no further than RugsUSA – where your quest for home decor bliss begins and ends seamlessly.
K Keith
47 days ago

Fantastic Quality and Unbeatable Value

Let me start by saying that rugsusa.com has exceeded all of my expectations. Not only is their website incredibly user-friendly, but the quality of their rugs is outstanding. After purchasing our first rug, we were so impressed that we knew we had to go back for a second one. The value for the price is unbeatable, and the selection is vast. I highly recommend rugsusa.com to anyone in need of a high-quality, affordable rug for their home.
R Regina Powell
48 days ago

Transforming My Home with Ease: A RugsUSA Review

Diving into the world of home decor can often feel overwhelming, but thanks to RugsUSA, the experience has been nothing short of a delight. Navigating through their website is a breeze, with a seamless interface that makes browsing and selecting the perfect rug a true pleasure. Not only is their website user-friendly, but the quality of their rugs truly stands out. Each piece I've purchased has added a touch of elegance and warmth to my home, instantly transforming the space into a cozy and inviting oasis. From vibrant patterns to classic neutrals, RugsUSA offers a wide range of options to suit every style and preference. The durability and craftsmanship of their rugs have exceeded my expectations, making them a long-lasting and worthwhile investment for any living space. I'm grateful to have discovered RugsUSA, a brand that not only understands the importance of quality and design but also makes the entire shopping experience easy and enjoyable. Thank you for helping me make my house feel like a home!
J Jean McGonagle
53 days ago

Delighted by Rugs USA’s Seamless Experience

Having recently placed my first order on rugsusa.com, I couldn't be more pleased with the simplicity of the website. Navigating through their extensive collection was a breeze, and I quickly found the perfect rug to complement my space. However, to my disappointment, the rug I had my heart set on was out of stock and back-ordered. Despite this minor setback, the seamless user experience and the quality of their offerings have left me eagerly anticipating the arrival of my chosen piece. I am confident that when the rug finally reaches my doorstep, it will be well worth the wait. Rugs USA's efficient service and exceptional selection have certainly won me over as a loyal customer.
D Donna Graham-Finan
54 days ago

Transforming my Home with Rugs USA—A Shopper’s Dream Come True!

From the moment I stumbled upon rugsusa.com, I knew I had found a hidden gem in the world of home decor. The vast variety of rugs was not just impressive but downright overwhelming (in the best possible way!). Whether I wanted a cozy shag rug for my living room or a vibrant area rug to add a pop of color to my office, Rugs USA had it all. What truly won me over were the phenomenal discounts and specials that seemed too good to be true. I was able to snag a high-quality, stylish rug without breaking the bank—a rare combination that I deeply appreciated as a budget-conscious shopper. The cherry on top of this wonderful shopping experience was how incredibly easy it was to place my order. The website's user-friendly interface made browsing, selecting, and checking out a breeze. Within minutes, I had secured the rug of my dreams, and I couldn't wait for it to arrive and transform my living space. Rugs USA isn't just a store; it's a haven for anyone looking to elevate their home decor game without emptying their wallets. Thank you, Rugs USA, for making my shopping experience unforgettable.
C customer
57 days ago

Reassuring Quality and Excellent Customer Care at RugsUSA

After a less than stellar experience at a different rug retailer, I turned to RugsUSA, hoping for a better outcome. And let me tell you, I was beyond impressed! From the extensive selection of high-quality rugs at competitive prices to the effortless browsing experience on their user-friendly website, every aspect of my shopping journey with RugsUSA exceeded my expectations. What truly set RugsUSA apart was their exceptional customer service. When I reached out with a query about sizing, their team responded promptly and provided me with detailed information, ensuring that I made the right choice for my space. Moreover, the rug that arrived not only matched the pictures perfectly but also added a touch of elegance to my room, elevating the entire aesthetic. The seamless delivery, coupled with the attention to detail in the product itself, truly showcased RugsUSA's commitment to customer satisfaction. Unlike my previous encounter, where returning an item felt like a nightmare, RugsUSA made the process hassle-free and convenient. Their transparent return policy not only instilled confidence in me as a customer but also highlighted their dedication to ensuring a positive shopping experience. Overall, my experience with RugsUSA was nothing short of delightful. I wholeheartedly recommend them to anyone in search of quality rugs, exceptional service, and a seamless shopping experience. Thank you, RugsUSA, for restoring my faith in online retailers and for providing impeccable products and service!
D Darlene Lane
58 days ago

Rediscovering Comfort: My Love for RugsUSA’s Unique Kitchen Mats

After stumbling upon RugsUSA, I fell in love with their kitchen anti-fatigue rug. Its herringbone design and texture set it apart from anything else I've found. Following my second purchase, I simply had to share my experience. The uniqueness of the design and its unparalleled comfort made me seek out this company again after struggling to recall their name. I'm overjoyed to have rediscovered it and will continue to be a loyal customer.
L Laura W
63 days ago

Unparalleled Elegance: A Rug Enthusiast’s Dream Come True

After a painstaking search across numerous websites in pursuit of the perfect rug, my journey led me to the exquisite collections curated by Rugs USA. The website's seamless navigation effortlessly guided me to a treasure trove of stunning rugs that immediately caught my eye. Among the vast selection, one particular rug captured my heart with its sheer beauty in the online images, igniting a sense of anticipation for its arrival. The intricate details and captivating design showcased in the pictures promised to add a touch of elegance to my living space that I had long been yearning for. Rugs USA not only exceeded my expectations in terms of variety and quality but also provided me with a sense of satisfaction that had eluded me during my previous rug-hunting endeavors. As I eagerly await the delivery of my chosen rug, I can already envision the transformative effect it will have on my home decor, elevating it to new heights of sophistication and style. Thank you, Rugs USA, for being the beacon of hope in my search for the perfect rug. Your exceptional offerings have truly made this experience a memorable and exciting one, and I eagerly anticipate the moment when I can finally bask in the beauty of my chosen rug in person.

Introduction

RugsUSA.com is an online retailer specializing in a wide range of rugs for every room in your home. With a vast selection of styles, sizes, and materials, RugsUSA is a go-to destination for anyone looking to spruce up their living space. This review aims to provide an in-depth analysis of the website, product quality, customer service, pricing, and user experience to help you make an informed purchasing decision.

Pros:

  • Wide Variety: RugsUSA offers an extensive collection of rugs, including traditional, modern, and transitional styles. Whether you're looking for an area rug, runner, or accent piece, you're bound to find a design that suits your taste.
  • Competitive Pricing: One of the major advantages of shopping at RugsUSA is its affordable pricing. The retailer often runs promotional sales, making it possible to find high-quality rugs at a fraction of the cost compared to brick-and-mortar stores.
  • User-Friendly Website: Navigating the RugsUSA website is a breeze. The layout is intuitive, allowing users to search for rugs by size, style, color, or material. Additionally, the website features detailed product descriptions, high-resolution images, and customer reviews to assist shoppers in making informed decisions.
  • Customer Reviews: RugsUSA provides a platform for customers to leave reviews, which helps potential buyers gauge the quality and satisfaction level of each rug. This transparency demonstrates the company's commitment to customer feedback and ensures you can make a well-informed purchase.

Cons:

  • Returns and Exchanges: While RugsUSA does accept returns and exchanges, some customers have reported experiencing difficulty and delays in this process. It is recommended to double-check the return policy before making a purchase.
  • Shipping Costs: Although RugsUSA offers free shipping on many items, some larger rugs may incur additional shipping charges. It's important to consider these costs when comparing prices.
  • Product Availability: Due to high demand, certain popular rug designs may occasionally be out of stock. This can be frustrating for customers who have their hearts set on a specific style or size.

User Experience:

RugsUSA.com provides a smooth and enjoyable user experience. With the use of intuitive search filters, customers can easily find rugs that fit their criteria. The website is responsive, ensuring a seamless experience across various devices, from desktop to mobile. The incorporation of customer reviews adds credibility, giving shoppers the confidence to make a purchase.

Pricing and Value for Money:

RugsUSA offers competitive pricing, often beating competitor prices without compromising on quality. The retailer frequently runs promotions and discounts, making their already affordable prices even more enticing. With the vast selection available, customers can find rugs that meet their desired style and budget, providing excellent value for money.

Customer Service:

RugsUSA is committed to providing exceptional customer service. Their representatives are knowledgeable and eager to assist with any queries or concerns. However, as mentioned earlier, some customers have experienced delays in the returns and exchanges process. It is advisable to contact customer service for clarification on their policies before making a purchase.

Product Quality and Selection:

RugsUSA offers a wide range of rugs crafted from various materials, ensuring high-quality options for every preference. Their selection includes rugs with durable construction and exquisite designs that will complement any aesthetic. The attention to detail and adherence to quality standards make RugsUSA a reliable source for rugs of superior craftsmanship.

Website Usability:

RugsUSA.com excels in usability with its clear layout and straightforward navigation. The search filters enable users to find rugs quickly, whether by size, style, color, or material. Each product page includes detailed specifications, multiple images, and customer reviews, providing all the necessary information to make an informed purchase decision.

Returns and Exchanges:

RugsUSA accepts returns and exchanges within a specified timeframe. However, some customers have faced difficulties with the process, including shipping delays and restocking fees. It is advisable to familiarize yourself with the return policy before placing an order to avoid any unexpected complications.

Promotions and Discounts:

RugsUSA frequently offers promotions, discounts, and sales events to further enhance their already affordable prices. Regularly checking their website or subscribing to their newsletter will keep you informed about the latest deals, ensuring you can take advantage of the best possible prices.

Reputation:

RugsUSA has garnered a favorable reputation over the years. Their commitment to customer satisfaction, expansive range of products, and competitive pricing have made them a trusted choice among shoppers. Their customer reviews are generally positive, further bolstering their reputation as a reliable retailer in the rug industry.

Payment Options:

RugsUSA accepts various payment methods, including major credit cards like Visa, Mastercard, American Express, and Discover. They also provide the option to pay via PayPal, making the checkout process convenient and secure for customers.

Loyalty Programs:

Currently, RugsUSA does not offer a specific loyalty program for its customers. However, their promotions and discounts provide cost-saving opportunities, ensuring customers receive value for their continued support.

Customer Reviews:

Customer reviews play a crucial role in purchasing decisions, and RugsUSA recognizes their significance. The website allows customers to leave honest reviews, contributing to an open and transparent feedback system. This feature enables shoppers to read about others' experiences, helping them gauge the rug's quality and overall satisfaction level.

Community Involvement:

RugsUSA does not explicitly mention community involvement initiatives on their website. However, their emphasis on customer feedback and providing a platform for reviews fosters a sense of community engagement and encourages customers to share their experiences and opinions.

Shipping and Costs:

RugsUSA offers free shipping on many of their items within the continental United States. However, larger rugs or certain locations may incur additional shipping costs. It is recommended to review the shipping details during the checkout process to determine any applicable charges. Overall, RugsUSA aims to provide reliable and prompt shipping services to ensure customers receive their rugs in a timely manner.

Conclusion

RugsUSA.com stands out as a reputable and budget-friendly online destination for purchasing rugs. With a vast selection, competitive pricing, and a user-friendly website, it caters to a wide range of customers' needs. Though some areas, such as returns and exchanges, require improvement, RugsUSA's commitment to product quality and customer satisfaction makes it a reliable choice for those looking to enhance their home decor with beautiful and affordable rugs.