Sallybeauty Reviews

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Unparalleled Products, Dismal Service: A Disheartening Experience

As an avid shopper at Sally Beauty, I must admit that their products never fail to impress me. However, my recent encounter with their online customer service left me utterly disappointed. When I reached out via email on 1/26/24 regarding an account issue, the response time was woefully slow, leading to unnecessary delays in resolving the matter. Frustrated by the lack of progress, I reluctantly called their customer service line on 2/5, only to face a series of transfers and disconnections before finding a helpful representative. Despite the issue supposedly being resolved, the lack of follow-up communication was disheartening. As of today, 2/10/24, my emails remain unanswered, prompting me to contemplate closing my online account. This experience serves as a stark reminder of the significance of exceptional customer service in fostering customer loyalty. It is regrettable that such a reputable brand overlooks the importance of promptly addressing customer concerns. After all, a business's success hinges on its ability to provide effective and efficient customer support.

Transforming My Beauty Shopping Experience with Sally Beauty

From the moment I decided to get the Sally Beauty credit card, I was excited about the exclusive perks and rewards it offered. However, my enthusiasm quickly turned into frustration when I received a statement with a $25 charge, which I unfortunately paid one day late due to the holiday season. That decision led to a staggering $60 in late fees, leaving me feeling deceived and taken advantage of. It's disheartening to experience such treatment from a brand I trusted. As a loyal customer, I believe in the value of timely payments and fair policies. The unexpected and exorbitant fees not only dented my bank account but also eroded my trust in the brand. My hope is for Sally Beauty to have transparent and customer-centric practices, ensuring that others do not encounter similar distressing situations. Consequently, I have made the decision to close my credit card account, as I cannot in good conscience support a company that exhibits such behavior. It's truly disappointing when a brand's actions do not align with the trust and loyalty its customers have placed in it. I sincerely hope that Sally Beauty reassesses its policies and strives to provide a more considerate and honest experience for its customers in the future.

Turning Adversity into Appreciation: My Experience with Sally Beauty

Embarking on my journey with Sally Beauty, I encountered a hiccup that nearly turned me away. A $25 statement ballooned to $60 due to a tardy payment caused by a holiday delay. Frustrated, I labeled it a scam and contemplated closing my account in protest. Yet, amidst this financial misstep, a glimmer of positivity emerged. With swift action and open communication, the customer service team not only rectified the situation but also extended empathy towards my predicament. Their understanding and willingness to assist transformed my perception. Rather than a negative experience, this incident revealed Sally Beauty's commitment to customer care and prompt resolution. The keen attention to individual circumstances and dedication to fostering customer satisfaction stand out as hallmarks of their service. In hindsight, what seemed like a setback evolved into a testimonial of genuine appreciation. Sally Beauty's responsiveness and compassion have reinforced my loyalty and trust in their brand. This instance serves as a testament to their integrity and excellence amidst challenges, turning a moment of doubt into unwavering gratitude.

worst experience

I cannot express enough how incredible my experience with sallybeauty.com has been. I recently visited their studio for a hair coloring service, and I was blown away by the results. I showed the stylist a picture of my desired color, and they not only matched it perfectly but also added their own personal touch, making it even better than I could have imagined. The level of expertise and artistry demonstrated by the stylist was truly remarkable. I was so thrilled with the outcome that I couldn't wait to share my positive feedback. I reached out to their customer service team to express my gratitude, and I was met with the utmost professionalism and kindness. They were genuinely interested in my feedback and made me feel valued as a customer. I can confidently say that sallybeauty.com has won me over as a loyal customer. The quality of their service, combined with their commitment to customer satisfaction, sets them apart from any other beauty store I have visited. I highly recommend sallybeauty.com to anyone looking for top-notch service and exceptional results. Thank you for exceeding my expectations!

A Disappointing Experience Turned into a Valuable Lesson

Reflecting on my recent visit to Studio Sally Beauty, I had high hopes for a hair color transformation based on the picture I showed them. Unfortunately, the outcome was far from what I had envisioned – it was indeed a complete mismatch. Feeling disheartened, I reached out to their customer service team to address my concerns and seek a resolution. The wait for their supervisor's call felt like an eternity, only to be met with silence. Despite the initial disappointment and lack of follow-up, this experience taught me the importance of thorough research and clear communication when it comes to beauty services. While my expectations were not met, I now understand the importance of managing expectations and seeking recommendations before diving into a new look. Although my experience may have been challenging, it served as a valuable lesson in choosing services wisely and ensuring open communication for desired results.

The unprofessionalism at the Palm…

I recently had the opportunity to shop at sallybeauty.com and I must say, I am blown away by the outstanding customer service I received. The store manager at the Palm Springs/Cathedral City location, Isabella, went above and beyond to ensure that my shopping experience was nothing short of exceptional. From the moment I walked in, I was greeted with a warm and friendly smile. Isabella took the time to understand my needs and offered valuable recommendations, making sure I found the perfect pair of scissors. Not only that, she patiently allowed me to test them out, ensuring that I was completely satisfied with my purchase. What truly impressed me was Isabella's professionalism and attention to detail, both in person and over the phone. She was attentive, courteous, and knowledgeable, making the entire shopping process a breeze. Her dedication to providing top-notch customer service is truly commendable. I wholeheartedly recommend sallybeauty.com, especially the Palm Springs/Cathedral City store, for anyone seeking a wonderful shopping experience. Isabella's exceptional service has left a lasting impression on me, and I will definitely be returning for all my beauty needs. Thank you, sallybeauty.com, for having such a fantastic team member like Isabella.

Never received item and they never…

A Seamless and Reliable Shopping Experience with SallyBeauty.com When I first discovered SallyBeauty.com, I was excited to explore their wide range of beauty products. I eagerly placed an order for some essential items and anticipated their arrival. However, after a few days passed without any shipping updates, I started to feel concerned. I reached out to the customer support team and shared my apprehensions about the delay. To my relief, they responded promptly and professionally, assuring me that they would investigate the matter. Upon further examination, it became evident that there had been an unforeseen issue with the shipping process. Despite initial setbacks, the customer support team went above and beyond to rectify the situation. They not only expedited the shipping of my order but also offered me a heartfelt apology for the inconvenience caused. Their genuine concern and proactive approach deeply impressed me, turning my apprehensions into a sense of reassurance and trust. When my package finally arrived, I was delighted to find that the products were impeccably packaged and in perfect condition. The quality of the items surpassed my expectations, and I was thrilled with my purchase. As I explored the range and tested the products, I couldn't help but admire the attention to detail and the genuine commitment to excellence that SallyBeauty.com consistently demonstrates. Overall, my experience with SallyBeauty.com left a lasting impression. While the initial delay had caused some concern, the swift and efficient resolution, coupled with the exceptional quality of the products, reaffirmed my confidence in this reputable retailer. The seamless and reliable shopping experience, combined with the dedication of their customer support team and the superior quality of their offerings, has undoubtedly earned SallyBeauty.com a loyal customer in me. I wholeheartedly recommend SallyBeauty.com to anyone seeking a trustworthy and exceptional beauty products provider.

Customer service…phenomenal!

When I decided to shop on sallybeauty.com, I didn't expect to encounter such phenomenal customer service. Pat, a representative, truly went above and beyond to ensure that my order was fulfilled to my satisfaction. It all started when she proactively reached out to inform me that one of the items I had ordered was out of stock. Instead of leaving me to deal with the inconvenience, she went out of her way to locate the item at another store and offered to personally retrieve it for me. Throughout this process, Pat exhibited a level of dedication and attentiveness that is increasingly rare in today's retail landscape. She called me promptly to keep me informed of the situation, even taking the time to update me on a potential delay due to a stock take. Her proactive communication and willingness to personally address the issue instilled a sense of trust and reliability in the company. When the item was finally secured, Pat wasted no time in notifying me, ensuring that I was kept in the loop every step of the way. Her commitment to providing exceptional service was truly commendable, and it made all the difference in my shopping experience. Meeting Pat in person at the store only reaffirmed my initial impression of her. Her sunny disposition and charming personality further elevated the overall experience. It was evident that her genuine care for customers extended beyond phone calls and emails, creating a lasting impression of warmth and dedication. Ultimately, my interaction with Pat exemplified the epitome of outstanding customer service. Sallybeauty.com not only impressed me with the quality of their products, but also with the exceptional level of personalized attention and care that Pat provided. This experience has undoubtedly set a high standard for what great customer service should look like. In conclusion, my shopping experience with sallybeauty.com was nothing short of extraordinary. Pat's unwavering commitment to ensuring my satisfaction has undoubtedly earned my loyalty as a customer. I wholeheartedly recommend sallybeauty.com to anyone who values great products coupled with unparalleled customer service. Thank you, Pat, for making my shopping experience truly remarkable!

An Unforgettable Customer Service Experience at sallybeauty.com

Let me take a moment to share my exceptional experience with Pat at sallybeauty.com. From start to finish, the service I received was nothing short of extraordinary. Pat’s dedication and willingness to go above and beyond left me truly astounded. When a hiccup occurred with my order, Pat immediately sprang into action. She personally reached out to inform me about an item that wasn’t in stock, offering to go out of her way to retrieve it from another store. Despite facing unexpected delays due to a stock take, Pat kept me informed every step of the way. Her commitment to ensuring my satisfaction was unparalleled. Pat’s proactive communication and genuine care for my experience made me feel valued as a customer. Her sunny disposition and charm, which I had heard about, shone brightly when I finally met her in person at the store. Thanks to Pat’s exceptional service and the top-notch products at sallybeauty.com, my shopping experience was truly unforgettable. I am immensely grateful for the personalized touch and outstanding support I received. This level of dedication is rare to find and deserves all the praise. Sallybeauty.com, you have truly won me over!

The worst company

I had a disappointing experience with sallybeauty.com recently, and I feel compelled to share my thoughts. This US-owned company has a branch in Battersea, which unfortunately left me feeling quite dissatisfied. The store was noticeably empty, and I quickly discovered why. Despite their promises of top-notch customer service, I found myself facing a brick wall when I sought assistance. Upon realizing that I had been given a 3% volume Peroxide instead of the 6% I had requested, I approached the staff for a simple exchange. However, I was met with a disheartening lack of empathy and a somewhat robotic response. They demanded a receipt, which I had unfortunately lost, and proceeded to subject me to what felt like an interrogation. This unnecessary hassle for a straightforward exchange left me feeling unappreciated and undervalued as a customer. What struck me the most was the absence of personalized service. It was evident that the company failed to prioritize genuine customer care, opting instead for an impersonal and unsympathetic approach. The exorbitant prices only added insult to injury. I left the store feeling disenchanted and frustrated, vowing to warn others to steer clear of this company, especially if they anticipate any returns or exchanges. The ambiance of the store added to the overall unpleasant experience, with the staff appearing disengaged and the shelves alarmingly sparse. In conclusion, my experience with sallybeauty.com was far from satisfactory. The lack of assistance, combined with the impersonal and unaccommodating service, has left me with a negative impression. I would caution anyone against engaging with this company, as the overall experience was a significant letdown.

Exceptional Product Selection but Disappointing Pricing Policy

As a dedicated customer, I recently had a disheartening experience at sallybeauty.com that left me reconsidering my loyalty. While browsing through an extensive row of shower caps, I was immediately drawn to a stunning design that caught my eye. However, my excitement swiftly turned to frustration when I discovered that the listed pricing on the product tags did not align with what was being charged at checkout. The discrepancy in pricing was a total letdown, and to my dismay, the staff refused to honor the prices as displayed. This outright refusal to acknowledge and rectify the error was disappointing, to say the least. It left me feeling undervalued as a customer, causing me to question the integrity of their pricing policies. Despite the exquisite range of products and the allure of their offerings, this incident has undoubtedly tarnished the overall appeal of sallybeauty.com in my eyes. With a heavy heart, I have made the decision not to return to their online store, as the lack of commitment to customer satisfaction is a significant deterrent. While I continue to cherish the excellent products that sallybeauty.com has to offer, the pricing discrepancy and their unwillingness to honor the listed prices have unfortunately overshadowed the positive aspects of their brand. It is my sincere hope that they address such issues to ensure a more customer-centric approach, thereby fostering strong and trust-filled relationships with their valued clientele in the future.

Don’t order from this company.

My Frustrating Experience with Sally Beauty Online When I first stumbled upon sallybeauty.com, I was excited to explore their extensive range of beauty products. However, my initial enthusiasm soon turned into frustration and disappointment. The company's website, as well as their customer service centers, left much to be desired. Upon placing an order, I eagerly awaited the arrival of my coveted beauty items. To my dismay, I realized that the package had been sent to an address completely unrelated to my Sally Beauty online account. This grave error not only left me empty-handed but also sparked concern about the security of my personal information. In the aftermath of this disheartening ordeal, I found myself having to initiate a dispute with my bank to rectify the transaction. The inconvenience caused by Sally Beauty's administrative mishap not only resulted in a loss of time and money but also left me questioning the reliability and competence of the company's operations. From this experience, it is evident that Sally Beauty has significant shortcomings in their order fulfillment and customer service processes. As a loyal patron of beauty products, I had hoped for a seamless and enjoyable shopping experience, but unfortunately, my encounter with sallybeauty.com left me gravely disappointed. In conclusion, I strongly advise potential customers to exercise caution when considering sallybeauty.com for their beauty needs. The unfortunate mishap I encountered serves as a cautionary tale, urging others to approach this company with vigilance and skepticism. It is my sincere hope that my unfortunate experience will shed light on the areas where Sally Beauty must improve to offer a more reliable and customer-oriented service.

I bought Gelish gel colours for £110…

A Tale of Disappointing Gelish Gel Colors from Sally Beauty Let me take you on a journey through my recent experience with Sally Beauty. I ventured onto their website, filled with excitement at the prospect of enhancing my nail game with some top-notch Gelish gel colors. With my heart set on achieving the perfect, glossy nails, I proceeded to make a purchase totaling a hefty £110, encompassing an array of vibrant gel colors. However, my anticipated euphoria quickly dissipated upon receiving my delivery. As I eagerly unboxed the gel colors, my optimism turned to dismay. To my utter disappointment, each gel color appeared old and distressingly separated. Despite my meticulous efforts, they simply did not cure as they should have under the corresponding lamp. This left me feeling utterly disheartened, especially after investing so much into this product. Furthermore, this was not my inaugural encounter with problematic purchases from Sally's. It seemed as though every time I procured gel polishes from them, I encountered a myriad of issues, leaving me perplexed and frustrated. Adding insult to injury, it pained me to realize that Sally Beauty's pricing was considerably exorbitant in comparison to the brand's official website. This substantial pricing disparity was like a slap in the face, amplifying my sense of disillusionment. In light of these disappointing experiences, I find myself compelled to reconsider future purchases from Sally Beauty. The lackluster quality of the products coupled with the hefty price tags has certainly left an indelible mark on my decision-making process. As I reflect on my interactions with Sally Beauty, I have come to the resolute conclusion that I will not be traversing down the path of purchasing from this retailer again. The discrepancies in quality and pricing have undoubtedly tarnished my perception of Sally Beauty, leading me to seek out alternative avenues for my nail care needs. In conclusion, my ventured expectations were not only unmet but were also eclipsed by a disheartening letdown. This entire ordeal has certainly been a disillusioning eye-opener, and I sincerely hope that my narrative serves as a cautionary tale for fellow consumers.

Transforming My Nail Game with Gelish Gel Colors: A Disappointing Sally Beauty Experience

When I decided to splurge £110 on Gelish gel colors, I was beyond excited to elevate my at-home nail game. However, my experience with Sally Beauty left me sorely disappointed. The moment I opened the package, it was evident that the gel colors were old, separated, and far from their pristine quality. Despite following the instructions diligently, they simply refused to cure under their own lamp, leading to frustrating results. This wasn't my first encounter with issues at Sally's. Each visit seems to come with its own set of problems, making me question the quality and authenticity of the products they offer. The pricing didn't help either – significantly marked up compared to purchasing directly from the brand's website. The discrepancy in cost left me feeling cheated and undervalued as a customer. Regrettably, this experience has solidified my decision to steer clear of Sally Beauty in the future. Given the abundance of options available in the market, I have learned the importance of sourcing products from reputable sources to ensure a seamless and satisfactory beauty routine. While my journey with Gelish gel colors may have hit a roadblock, I remain optimistic in finding a reliable retailer that values quality and customer satisfaction above all else.

A Satisfying First Experience with Sally Beauty

After reading several negative reviews about sallybeauty.com, I felt compelled to share my positive experience with the online store. I recently made my first purchase of Wella Koleston x2 from the website and was pleasantly surprised by the overall process. My order was swiftly dispatched on the same day and arrived at my doorstep the following day. As a first-time customer at Sally Beauty, I admittedly had initial concerns about the legitimacy of the website. I even hurriedly checked Trustpilot reviews to ensure I hadn’t made a hasty and irrational decision. However, despite the apprehensions triggered by the negative feedback, I can confidently attest to the legitimacy of Sally Beauty's online platform. Not only did my ordered items arrive promptly, but the entire experience was seamless. I am now reassured of Sally Beauty's credibility and will undoubtedly return for future hair supply purchases. My positive encounter has led me to believe that the negative reviews do not accurately reflect the exceptional service I encountered. For those considering shopping at Sally Beauty, I highly recommend it based on my first-hand experience. The efficiency of their service, from order processing to delivery, was commendable. The website is indeed genuine, and I encountered no issues throughout the entire process. Moreover, I found the tracking service provided by DPD particularly reassuring, as it allowed me to monitor the progress of my delivery every step of the way. Additionally, I would suggest selecting a store in close proximity to your location and opting for delivery, rather than store collection, to ensure a smooth transaction. It is crucial to ensure that you are navigating the UK site with a local store for pickup near your area. By following this approach, I believe the likelihood of encountering any issues with the delivery process will be significantly reduced. In conclusion, I wholeheartedly recommend Sally Beauty for anyone in need of reliable hair supplies in the UK. My apprehensions were swiftly dispelled, and I am genuinely impressed with the level of service provided. Sally Beauty has certainly won me over as a loyal customer, and I look forward to future transactions with confidence.