Users Voice for Sallybeauty

69% users rated Terrible
11% users rated Poor
0% users rated Average
1% users rated Very Good
19% users rated Excellent
Pie Chart Review Representation for Sallybeauty
Sallybeauty Overall rating
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Returns/Refunds
User Interface
Quality

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Review article published on: 21 Sep 2019

Last updated by on 08 Mar 2023

"I am Vrushali Rakhunde and when you ask me about a film's story be ready for spoilers and an interesting experience."
Oct 2022 3.5 1.4 2 3.6 4.2 4.8
Nov 2022 1 1 2.5 4.4 3.9 4.9
Dec 2022 5 5 5 5 5 5
Jan 2023 5 5 5 4.1 3.1 4.8
Mar 2023 2.4 1.5 2 5 5 5
Line Chart for Rating of peer stores

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Detailed Sallybeauty Review by

Introduction

Sally Beauty is a well-known beauty retailer that offers a wide range of products and brands, including hair care products, makeup, skincare, and beauty tools. The website, sallybeauty.com, is the online counterpart of their offline stores and is designed to provide a seamless shopping experience for customers.

Pros and Cons

Pros:
  • Large selection of products
  • Competitive pricing
  • Exclusive discounts for members
  • Free shipping on orders over $35
Cons:
  • Limited international shipping
  • Some products may be out of stock
  • Customer service can be slow

User Experience

Sallybeauty.com has a clean and modern design that is easy to navigate. The search function is effective and allows users to filter products by brand, price range, and category. The checkout process is quick and the website provides a range of payment options, including credit/debit cards and PayPal.

Pricing and Value for Money

Sally Beauty offers competitive pricing, with many products priced lower than their competitors. In addition, the website provides exclusive discounts for members, as well as free shipping on orders over $35. The website also offers a wide range of budget and high-end products, making it accessible to all shoppers.

Alternatives

Some notable alternatives to Sally Beauty include Ulta, Sephora, and Target. Each of these retailers offers a similar range of products and pricing, and may be more convenient for some shoppers depending on their location.

Customer Service

While customer service can be slow at times, Sally Beauty does offer a variety of support options, including email, live chat, and phone support. The website also has a detailed FAQ page that can be helpful for resolving common issues.

Product Quality and Selection

Sally Beauty offers a wide range of products from both established and emerging brands, with a focus on hair care and beauty tools. The website provides detailed product descriptions, customer reviews, and ingredient lists to help shoppers make informed purchasing decisions. In addition, the website offers a range of exclusive Sally Beauty branded products.

Website Usability

The sallybeauty.com website is easy to use and well-organized, with a clean design and intuitive navigation. The website is optimized for both desktop and mobile users, and provides a seamless shopping experience across all devices.

Returns and Exchanges

Sally Beauty has a 60-day return policy for most products, with some exceptions for used, damaged, or opened items. Returns and exchanges can be made in-store or online, and the website provides detailed instructions for the process.

Promotions and Discounts

Sally Beauty offers exclusive discounts for members, as well as regular promotions and discounts on select products. The website also provides a clearance section with discounted products.

Reputation

Sally Beauty has a strong reputation as a trusted retailer of beauty products, with many satisfied customers. However, the company has faced some criticisms in the past related to data breaches and customer service issues.

Payment Options

Sallybeauty.com offers a range of payment options, including credit/debit cards, PayPal, and Apple Pay.

Loyalty Programs

Sally Beauty offers a loyalty program called Sally Beauty Club, which provides exclusive discounts and rewards for members. Membership costs $5 and is valid for one year.

Customer Reviews

Sally Beauty provides customer reviews for many of their products, allowing shoppers to read about the experiences of other customers before making a purchase.

Community Involvement

Sally Beauty has committed to sustainability and community involvement, with efforts such as recycling programs and donations to charity organizations.

Shipping and Costs

Sallybeauty.com offers free shipping on orders over $35, with standard shipping rates starting at $5.95 for orders under $35. The website also offers expedited and international shipping options, with rates varying by location.

Sallybeauty Recent User Reviews

User Rating

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Reviewer Name: Emilie Elliott

Review Submission Date: 2023-01-09

Review Title: I'm not one to complain or leave bad…
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Review Description: I'm not one to complain or leave bad reviews but I had the worst customer service after returning my products in the sterling location. Will not return.

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Reviewer Name: Jeny Sarouj

Review Submission Date: 2022-12-10

Review Title: Neat and clean environment, very well organized!
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Review Description: I got a new blusher and blonder my cheeks look so good and hair is blonde so well!! Sally beauty supply store in Brampton is one of my best location. I go their every week!

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Reviewer Name: sha ron

Review Submission Date: 2022-09-03

Review Title: BEWARE
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Review Description: BEWARE. I bought some Keracare Essential oils. I now believe they were fake. One bottle had leaked and none of the bottles had a protective seal. I did not think at the time; when I did think about I immediately stopped using it and asked for a refund. They told me I had gone past the refund window so I could not have a refund.THEY DID NOT ADDRESS MY BELIEF THAT THE ITEMS WERE FAKE.

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Reviewer Name: Kim Jones

Review Submission Date: 2022-08-25

Review Title: Fast shipping.
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Review Description: Fast shipping.. Thanks

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Reviewer Name: Mal

Review Submission Date: 2022-08-25

Review Title: It's a hit or miss
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Review Description: It's a hit or miss. Very woke and confused employee's with bad attitudes, not all but huge majority. Went to the store in Vancouver and they won't give good customer service to anyone who looks white. Again, WOKE! If you go woke, you go broke. I'll order elsewhere.

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Reviewer Name: Raul Castillo

Review Submission Date: 2022-08-09

Review Title: Sally's employee's not familiar with…
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Review Description: Sally's employee's not familiar with their products have a Wahl clipper wanted to buy clipper guides which selection in store not good all they had was Andis brand asked employee if it was compatible with Wahl she said YES didn't fit spent $20 plus tax and policies not returnable product wasn't told until i tried to return employee said look back of receipt should told me at purchase time

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Reviewer Name: Ursula Levy

Review Submission Date: 2022-07-28

Review Title: I applied on Indeed
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Review Description: I applied on Indeed, and the salary posted $12.61 full-time, was hired and NO ONE TOLD ME IT WAS A PART-TIME POSITION, PAID $10.00 AN HR, AND THAT YOU WOULD HAVE TO DO KEY HOLDER DUTIES, I refused and I was let go because I told them I was hired full time, not as a Key- Holder. When you advertise one thing, that should be it, don't change the rules once you have someone in there. If you work as a Key Holder, you should get paid for it. And if you're hired as Full-time, you shouldn't be working 25 hours or less...

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Reviewer Name: Darika

Review Submission Date: 2022-07-05

Review Title: The cashier was very polite
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Review Description: The cashier was very polite, attentive, and professional. She greeted me quickly and she even walked to the section to help me find what I was looking for. I cut my hair last year and was looking to start my waves journey. She made everything so easy and fantastic. Happy Holidays and I will return to Sallys because of her. The receipt doesn't have the employees name, she was White or Spanish descent, 5'10 or shorter, and joyful.

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Reviewer Name: Michael Roach

Review Submission Date: 2022-06-10

Review Title: Sent me the wrong makeup color but I…
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Review Description: Sent me the wrong makeup color but I reached out to support and received another package with the right color within 2 days.Overall happy as errors can happen to anyone.

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Reviewer Name: Mehmet

Review Submission Date: 2022-05-11

Review Title: They still haven't delivered the order…
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Review Description: They still haven't delivered the order I placed on 05.05.2022. Customer service is not responding. They don't cancel either. The money is waiting in the bank. I don't think I will buy again. Order number: WSA1525179452

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