Saltrock User Reviews

Introduction:

Saltrock.com is a UK-based online retailer of surf-inspired clothing and accessories for men, women, and children. The company was founded in 1988 by brothers Angus and Ross Thompson and has since grown into a popular brand across the UK and beyond.

Pros and Cons:

Pros: - Wide range of surf-inspired clothing and accessories - Good quality products with unique designs - Competitive pricing - Free UK delivery on orders over £30 Cons: - Limited sizes available for some items - International shipping can be expensive

User Experience:

The Saltrock website is easy to navigate with clear product categories and search options. The product pages are informative with high-quality images, detailed descriptions, and customer reviews. The checkout process is simple and secure.

Pricing and Value for Money:

Saltrock offers competitive pricing for their clothing and accessories, with many items priced similarly to other high street retailers. The quality of the products justifies the cost, and the option for free UK delivery on orders over £30 adds extra value for money.

Alternatives:

Alternative online retailers for surf-inspired clothing and accessories include Surfdome, Quiksilver, and Roxy.

Customer Service:

Saltrock has a dedicated customer service team available via email, phone, and live chat to answer any queries or issues. They have also been praised by customers for their positive and helpful approach.

Product Quality and Selection:

Saltrock offers a wide range of clothing and accessories for men, women, and children, with unique and innovative designs inspired by the surf culture. The quality of the products is high, with durable fabrics and attention to detail.

Website Usability:

The website is user-friendly, with clear product categories and search options. The product pages are informative with high-quality images, detailed descriptions, and customer reviews. The checkout process is simple and secure.

Returns and Exchanges:

Saltrock offers a 30-day returns policy for unused and unworn items in their original packaging. The customer is responsible for the cost of the return postage, and the refund will be processed within 7 business days.

Promotions and Discounts:

Saltrock regularly offers promotions and discounts on their products, including seasonal sales and free delivery options. Customers can subscribe to their newsletter to receive updates on the latest promotions.

Reputation:

Saltrock has a strong and positive reputation among customers, with a high satisfaction rate for their products and customer service. They have also been praised for their community involvement and commitment to sustainability.

Payment Options:

Saltrock accepts payment by credit/debit card, PayPal, and Klarna (pay later or pay in installments).

Loyalty Programs:

Saltrock does not currently offer a loyalty program for customers.

Customer Reviews:

Customer reviews on the Saltrock website are overall positive, with high ratings for product quality and customer service. Some customers have praised the unique and innovative designs of their products.

Community Involvement:

Saltrock is committed to supporting local communities and promoting environmental sustainability. They have partnered with various charities and organizations to support causes such as mental health and ocean conservation.

Shipping and Costs:

Saltrock offers free UK delivery on orders over £30, with standard delivery (2-3 days) costing £3.95. Express delivery (1-2 days) is also available for £5.95. International shipping costs vary depending on the destination, with prices ranging from £8.95 to £19.95.