Users Voice for Samsung

76% users rated Terrible
5% users rated Poor
1% users rated Average
2% users rated Very Good
17% users rated Excellent
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Review article published on: 14 Feb 2019

Last updated by on 03 Feb 2023

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Oct 2022 1.9 4.7 5 1 4.6 4.4
Nov 2022 1.2 4.2 4.8 1.3 4.2 2.7
Dec 2022 5 5 5 5 5 5
Jan 2023 5 3.3 2 1.1 3.6 4.6
Feb 2023 1.7 5 5 5 5 5
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Detailed Samsung Review by

What is Samsung?

Samsung is one of the most popular websites in the world. The company was founded in 1938 by Lee Byung-Chul and is headquartered in Seoul, South Korea. With over 4 million daily visitors to the website, it’s no surprise that Samsung has become so popular among consumers. But what is Samsung exactly? This blog post will explore what makes Samsung an excellent resource for consumers worldwide and what they can find on the website. From product reviews to customer service support, read on to learn more about why Samsung is worth checking out if you’re in the market for new electronics or gadgets!

Samsung Standout Features

  1. The website is sleek and modern, with a clean design.
  2. The colors are bright and eye-catching.
  3. The website has a wealth of information, including product specs, customer reviews, and videos.
  4. The website is easy to navigate and user-friendly.
  5. Many features make Samsung stand out from other electronic websites, making it an excellent resource for customers looking to purchase Samsung products.

Samsung Pros and Cons

                      PROS                               CONS
Samsung offers a massive selection of electronics on its website, so you're sure to find what you're looking for. Samsung products are on the higher price spectrum. If you're looking for a budget-friendly option, you might want to look elsewhere.
Samsung is always at the forefront of new technology, and its products reflect that. You can expect top-of-the-line performance from any Samsung device. There is only a FAQs page, but it doesn't offer much help.
Whether a smartphone or television, Samsung products are known for stylish designs. Samsung typically only offers a one-year limited warranty on most products, so you may have to purchase an extended warranty if you want more coverage.

Why Should you Use Samsung?

There are many reasons to use Samsung. For one, it is a trusted source for accurate and up-to-date information on all things Samsung. Whether looking for the latest news on product releases or wanting to learn more about a specific product, Samsung is a great resource. In addition to being a wealth of information, Samsung also offers a variety of helpful tools and features. For example, the site has an extensive FAQ section that can help you troubleshoot any issues you may be having with your Samsung products. There is also a live chat option available if you need assistance from a customer service representative. So whether you're looking for information or need help with a product, check out Samsung - it's your one-stop shop for all things Samsung!

Samsung Website Performance

It shows that Samsung has been investing heavily in its website recently. The site is clean and modern, with a sleek design that is easy to navigate. The product pages are well-organized and provide all the information a potential customer would need to make a purchase decision. The website performance is excellent as well. Pages load quickly and without issue, even when there is heavy traffic. This is important for any eCommerce site, as customers will likely abandon their shopping carts if they experience slow loading times. Overall, Samsung is an excellent example of an effective eCommerce website. It offers a user-friendly experience with quick page loading times and informative product pages.

Samsung Ease of Use

We found the Samsung website to be very user-friendly. The navigation is straightforward to use. The search function is also beneficial, allowing you to find product information quickly. Overall, we were very impressed with the ease of use of the Samsung website.

Samsung Reliability

Regarding online electronics retailers, Samsung is one of the most reliable. They offer a wide range of products and services, all backed by a strong customer service team. Whether you're looking for the latest smartphone or a new TV, you can find it on Samsung. And if you have any questions or concerns, their customer service team is always ready and willing to help. So if you're in the market for new electronics, check out Samsung first. You won't be disappointed!

Samsung Pricing

Samsung offers a wide range of products at very competitive prices. Their website is user-friendly and easy to navigate. They offer many products, including cell phones, tablets, laptops, TVs, and more. We were able to find the perfect phone for my needs and budget within minutes. The checkout process was quick and easy, and we received our new phone within a few days. Overall, we were very pleased with Samsung and would recommend it to anyone looking for great deals on electronics.

Samsung's Outstanding Customer Support

Samsung customer support is very efficient and helpful. They are quick to respond to inquiries and provide clear and concise information. The customer service representatives are also amiable and easy to work with. Overall, Samsung's customer support is excellent, and we highly recommend it to anyone seeking online customer support.

Samsung Return and Refund Policy

Samsung offers a great return and refund policy that makes it easy for customers to return unsatisfied items. The company offers a full refund for any items returned within 30 days of the purchase date, as long as the item is in its original condition and packaging. Also, Samsung will pay for return shipping costs if the return results from an error. This excellent return policy gives customers peace of mind when shopping on Samsung.

Samsung Alternatives

There are many alternatives to Samsung, but the most popular ones are listed below.
  1.  Apple - Apple is a significant competitor to Samsung, and its website offers a similar experience.
  2.  LG - LG is another competitor to Samsung, and their website offers a similar experience.
  3. Sony - Sony is another electronics company that offers a website with a similar experience to Samsung.
  4.  Microsoft - Microsoft's website offers a different experience than Samsung's but is still a good alternative for those looking for something different.

Recent News

Galaxy Book 2 Go is here with Snapdragon 7c+ Gen 3 processor

Samsung has officially launched the Galaxy Book 2 Go, a new laptop powered by the Qualcomm Snapdragon 7c+ Gen 3 processor. This laptop is designed to be an ideal choice for those who need a lightweight and portable device that still offers plenty of performance. With a high-end processor, long battery life, and sleek design, this latest offering from Samsung could be just what you’re looking for if you’re in the market for a new laptop.

What is the Galaxy Book 2 Go?

The Galaxy Book 2 Go is a new laptop from Samsung that the Snapdragon 7c+ Gen processor powers. This processor is designed for always-connected laptops and provides up to twice the performance of previous-generation processors. The Galaxy Book 2 Go also features LTE connectivity, so you can stay connected even when you're not near a Wi-Fi hotspot.

The different features of the Galaxy Book 2 Go

The different features of the Galaxy Book 2 include the following: Qualcomm Snapdragon 7c Gen 2 processor: The Qualcomm Snapdragon 7c Gen 2 is a power-efficient octa-core processor designed for always-on, always-connected devices. It offers up to 4GB of RAM and 128GB of storage.
  1. 14-inch full HD display: The 14-inch full HD display offers clear visuals and comfortable viewing angles.
  2. 5MP front camera: The 5MP front camera is perfect for video calls and selfies.
  3. 8MP rear camera: The 8MP rear camera lets you capture clear photos and videos.
  4. 42Wh battery: The 42Wh battery provides long-lasting power for your device.

How to get the most out of your Galaxy Book 2 Go?

The new Galaxy Book Go is an excellent choice for those looking for an affordable Windows 10 laptop. It comes with a Snapdragon c+ Gen processor, designed for better performance and longer battery life. Here are some tips on how to get the most out of your Galaxy Book 2 Go:
  1. Use the built-in power management features to conserve battery life.
  2. Take advantage of the always-on LTE connectivity to stay connected even when there's no Wi-Fi available.
  3. Use the included Microsoft Office 365 subscription to get the most out of productivity apps like Word, Excel, and PowerPoint.
  4. Utilize the fingerprint sensor or facial recognition login feature for added security.
  5. Keep your Galaxy Book 2 Go up to date with the latest software and security patches by checking for updates regularly.
The Galaxy Book 2 Go is the perfect device for any tech enthusiast looking for a compact and powerful laptop that can keep up with their needs. With its impressive specifications, including the Snapdragon 7c+ Gen 3 processor, it is sure to provide users with an efficient computing experience worthy of being compared to laptops twice its size. If you’re in the market for a new laptop, give this one a look – you won’t regret it!

My Final Verdict

Samsung is a reliable website that offers a wide range of products and services. The website is easy to navigate and provides transparent information about the company and its products. Overall, we found Samsung to be a user-friendly website that offers an extensive array of products and services.                      

Recommended by 1851+ verified customers on Trustpilot

'Terrible'
Based on 1851 reviews

Samsung Recent User Reviews

User Rating

5 stars

41

1 stars

206

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Reviewer Name: Janet Bychek

Review Submission Date: 2023-01-29

Review Title: Samsung has the worst customer service.From the very beginning my Samsung had…
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Review Description: From the very beginning my Samsung had problems. I tried to work with my carrier and with Samsung. It never got better. I sent it into Samsung and they told me nothing was wrong with it and when I got it back and did the same thing. I spent hours on the phone with them and got no response. The phone with the lemon to begin with and they would not take responsibility for that. I would never buy a Samsung again

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Reviewer Name: Robert

Review Submission Date: 2023-01-27

Review Title: DO NOT PURCHASE FROM SAMSUNG.COM
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Review Description: Purchased a cooktop and had it installed by plumber only to find center burner not working. Warranty dept says the unit is damaged and samsung.com keeps transferring me ti warranty. Weeks later I still have broken brand new appliance with no resolution. Called Samsung today and was transfered between 7 different representatives with each one saying someone else will be the one who could help me.

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Reviewer Name: Heather Graves

Review Submission Date: 2023-01-27

Review Title: I've got my second smartfone with great…
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Review Description: I've got my second smartfone with great pleasure! The first one served me for 7 years until it finally broke down. IMO, from Samsung you can switch only to Samsung! ?

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Reviewer Name: Jason Maguffee

Review Submission Date: 2023-01-26

Review Title: Switching brands TRASH
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Review Description: Apple could never do anything to get me to switch, but the absolute trash that SAMSUNG has the audacity to sell me almost did it. Deleting ALL of my info off of an app simply because I didn't use it for a while. Have to switch the feature off 1 APP AT A TIME. NOTHING THEY CAN DO WILL GET BACK WHAT I HAVE LOST. They can improve by burning it all to the ground and starting over. TRASH!

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Reviewer Name: dharmi chapman

Review Submission Date: 2023-01-26

Review Title: Their smartphones
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Review Description: Their smartphones, led by the Galaxy S and Galaxy Note series, are known for their sleek designs, powerful performance, and advanced technology features such as advanced cameras, water resistance and long battery life. Samsung also has a wide range of other consumer electronics such as smart TVs, laptops, and home appliances that are well-designed and feature-rich. Additionally, their customer service is generally well-regarded, and they offer a good warranty and support.

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Reviewer Name: Adam Benjamin, DC

Review Submission Date: 2023-01-25

Review Title: Cheated by Samsung
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Review Description: Bought a new dishwasher, directly from Samsung online. The first time I pulled out the upper rack, it broke. They refused to fix it, even though it is under warranty…..and never used! How is this acceptable?

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Reviewer Name: Lovene Turner

Review Submission Date: 2023-01-23

Review Title: Your pathetic washer is nothing but trouble I…
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Review Description: Your washer is nothing but trouble I have a Samsung active water jet with five rinses on it if it’s any bit unbalanced it’s constantly going to Rinse cycle filling up again and again! and if anything needs five rinses you need to take it and burn it if I could give you a negative number rating that’s what I would do! your washer has not been nothing to me but a problem and a pain thank you

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Reviewer Name: saleshni lata

Review Submission Date: 2023-01-23

Review Title: Communication
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Review Description: I have issue logging into samsung site..my phone number has change so verification code is sent to the old phone number.i called n 30/12, 47mins on call.at last agent tells me the same issue i told him i had than he said someone will call back in 3days and solve the issue.still waiting for the call back, tried others means to make contact..still unsuccessful.

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Reviewer Name: George Doyle

Review Submission Date: 2023-01-20

Review Title: I'd love samsung if it had 1 app
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Review Description: I'd love samsung if it had 1 app. I was trapped in fishing boat & my phone was right in front of my face. I'd love if youd allow folk to be able to speak to their phone & I coulda said " google, call police, but I lay there, upside down for 14 hours, when I was found I was retrieved in 2 mins. I suffered pneumonia as lungs filled with liquids. Doc said I had no more than half hour to live. Please allow this app. Obv a 4 digit password u say when asked to prove its u. But even if not, if ur calling EMT no security needed.

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Reviewer Name: Craig

Review Submission Date: 2023-01-19

Review Title: Sent damaged fridge and freezer told us…
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Review Description: Sent damaged fridge and freezer told us we would get replacement when we checked on line out of stock told not to worry will repair the damaged ones. Told them where to stick there fridge and freezer absolute joke of a company 1700 pound for a repaired product