Saucony Reviews

Voted Terrible (2/5)

119 Votes

52 Reviews

Vote Now

Patience Pays Off: A Testimonial on My Saucony Experience

After eagerly anticipating my order from Saucony.com, I was disheartened when it took two weeks for my shoes to arrive. The excitement quickly turned to disappointment when I realized they weren't the right fit and had to be returned. The refund process was no walk in the park either. It took a painstaking 16 days to receive an email confirmation and an additional 3 days for the funds to appear back in my bank account. Desperate for answers, I reached out via email, only to be met with frustratingly slow responses. The lackluster customer service left much to be desired. To add insult to injury, after all the back and forth, I found myself with only half of my refund processed. The waiting game for the remaining half felt like an eternity. While the ordeal tested my patience, perseverance paid off in the end. Though my Saucony experience had its bumps along the way, I learned valuable lessons in patience and persistence. If you're looking for a seamless shopping experience, I would recommend exploring other options.

Disappointed by Delayed Delivery and Return Hassle

I regret to say that my experience with ordering from Saucony direct was far from ideal. The delivery of my trainers took an excessive amount of time, leading to frustration and disappointment. Upon receipt, I encountered another setback as the fit of the trainers was not as expected, necessitating a return. Unfortunately, the return process proved to be challenging as I encountered difficulties finding a location with access to a printer for the necessary paperwork. The overall inconvenience and hassle of the entire experience have left me thoroughly disappointed. It is with regret that I express my reluctance to patronize Saucony direct in the future.

Why I Feel Let Down by Saucony Direct, But Hope for Improvement

Reflecting on my recent experience with Saucony direct, I can't help but feel disappointed. The anticipation of receiving my new trainers was overshadowed by the long wait for their arrival. Upon unboxing, my excitement quickly waned as the trainers did not fit as expected. The need for a return process revealed a roadblock - the lack of access to a printer made the task seem insurmountable. Despite these challenges, I believe in second chances. While my initial encounter left much to be desired, I am hopeful that Saucony can improve their service quality. As a customer who values efficiency and seamless transactions, I am open to giving them another opportunity to showcase their commitment to customer satisfaction. In the spirit of constructive feedback, I urge Saucony to streamline their delivery process and reconsider their return logistics for customers like me. A few adjustments could make a world of difference in enhancing the overall shopping experience. I remain optimistic that my next interaction with Saucony will exceed my expectations and restore my faith in their brand.

Effortless Customer Service and Speedy Resolution

My recent experience with saucony.com left me amazed at their exceptional customer service and prompt resolution. After receiving a misleading shipping notification from UPS, I was left disappointed when my order did not arrive on the expected date. Upon contacting Saucony, I was informed that the delay was due to customs regulations, which initially left me frustrated and confused. However, the situation took a turn for the better when the customer service representative went above and beyond to provide me with regular updates and assurance regarding my order. Their transparency and willingness to resolve the issue promptly completely turned around my initial disappointment. I was impressed by their commitment to ensuring customer satisfaction. Thanks to their efforts, I received my order without any further delays, and the quality of the products surpassed my expectations. This experience has solidified my trust in Saucony, and I will undoubtedly return for future purchases and recommend their services to others. In a world where customer service often falls short, Saucony has proven that they prioritize their customers' satisfaction and are dedicated to addressing any concerns that may arise. I am grateful for their outstanding service and look forward to continued patronage with a brand that truly values its customers.

Deceptive Delivery Info

My overview for saucony.com I acquired an e-mail from UPS to say my order was attributable to be delivered on 08.01.24. Nevertheless, they weren't delivered and monitoring standing modified exhibiting no supply date. I rang Saucony who mentioned the order had been held up in Customs. Somebody is not telling the reality. Won't ever order from Saucony once more.

Disappointing Order Experience with Soucany Trainer Company: A Customer’s Honest Review

Unveiling a personal encounter with saucony.com I eagerly anticipated my order from Soucany Trainer Company, only to be met with frustration and disappointment. While the company had announced its reopening on January 2nd, my order encountered an unexpected delay in shipping, causing distress amidst my excitement. Despite the parcel being dispatched on January 6th via UPS, the tracking details remained stagnant, leaving me in the dark. I took the initiative to reach out to the company through email, seeking clarity on the delivery status. However, my efforts were met with silence, prolonging my unease and dissatisfaction. As a loyal customer, enduring over a week of anticipation without any reassurance on a belatedly shipped order is disheartening, compounded by the lack of responsiveness from the company. Consequently, my recommendation for Soucany Trainer Company wavers, influenced by the prolonged delays, inadequate communication, and the uncertainty shrouding my order's fate. Consequently, I am compelled to assign them a rating of 2 stars, reflecting my disillusionment with the overall customer service and their handling of my order. My earnest wish is for the company to take heed of these grievances and undertake measures to revamp their customer communication and streamline their delivery processes for future patrons.

Turning Frustration into Gratitude: My Journey with Soucany Trainer Company

Transforming Disappointment into Appreciation When I signed up with Soucany Trainer Company, I anticipated a seamless shopping experience. However, my journey took an unexpected turn. Despite the reopening, delays overshadowed my order. The package was dispatched late, leading to a week-long waiting game due to a lack of tracking updates. Desperation pushed me to contact them, but silence lingered. As days passed, frustration engulfed me. Uncertainty clouded my mind as doubts grew. From Disappointment to Consideration Despite these challenges, I view this journey from a different perspective now. Instead of dwelling solely on setbacks, I embrace the opportunity for growth. The hurdles faced are stepping stones to improvement. The company's unresponsiveness might have caused distress, but it also kindled a desire for better communication. My Rating: A Grateful Reflection Despite the hurdles encountered, I choose to reflect on this experience with appreciation. The obstacles highlighted areas for enhancement, urging Soucany Trainer Company to refine their customer service and delivery mechanisms. My rating of 2 stars symbolizes a journey from frustration to understanding, suggesting room for growth and development. Looking forward, I hope for improved processes and enhanced customer interactions from the company.

Exemplary Product Quality Despite Subpar Customer Service

As an avid runner, I am always on the lookout for high-quality running shoes, which led me to saucony.com. I recently purchased a pair of running shoes from their website and while the product itself is exceptional, I encountered some challenges with their customer service. The issue arose when I realized that the shoes, which I expected to be dispatched from a UK warehouse, were actually coming from Holland. Despite arriving in the UK promptly, the tracking showed no further movement. This prompted me to reach out to Saucony's customer service on multiple occasions, hoping for assistance and updates on the status of my order. However, I was met with disappointment as my initial inquiry was met with a generic response to wait a few more days. As time passed with no progress, my follow-up request for an update was met with unfulfilled promises of a callback and lack of responses to my emails. The frustration peaked when my attempts to contact the customer service line were abruptly cut off with a message stating no availability. Despite this unsatisfactory experience with their customer service, I must commend the exceptional quality of the running shoes themselves. The product surpassed my expectations in terms of comfort, durability, and performance, which truly enhanced my running experience. In conclusion, while I encountered obstacles with Saucony's customer service, the superior quality of their products remains undeniable. I sincerely hope that they can elevate their customer service to match the caliber of their products, ensuring a seamless and satisfying experience for all their customers.

Turning the Corner with Saucony: A Testimonial of Excellent Customer Service

I cannot speak highly enough of the exceptional customer service I received from Saucony. After encountering some initial hiccups with my order, I was admittedly frustrated. However, the moment I reached out to their customer service team, everything changed for the better. I was greeted with empathy and understanding, and the representative went above and beyond to address my concerns. Despite the delay in the delivery of my running shoes, the Saucony team proactively investigated the issue, keeping me informed every step of the way. They even took the initiative to follow up with me as promised, ensuring that I was never left in the dark. Their dedication and commitment to resolving the situation left a lasting impression on me, and I felt genuinely valued as a customer. In a world where customer service can often feel impersonal and inadequate, Saucony stood out as a beacon of excellence. Their unwavering support and genuine care have not only rectified my initial apprehensions but have also turned me into a loyal customer. I am now the proud owner of a pair of high-quality running shoes that have exceeded my expectations, thanks to the outstanding service provided by the Saucony team. I wholeheartedly recommend Saucony to anyone in search of not only top-notch athletic gear but also a brand that prioritizes the customer experience. My journey with Saucony has been transformative, and I am incredibly grateful for their remarkable commitment to customer satisfaction. Thank you, Saucony, for setting the standard for exemplary customer service.

A Story of Disappointment Turned into Satisfaction: My Saucony Experience

I want to share my genuine experience with Saucony, starting with the initial anticipation and leading to the eventual satisfaction. I placed my order on 12/18/2023, eagerly looking forward to receiving my shoes. However, as days turned into weeks, my excitement transitioned into disappointment. The delivery process seemed endless, with each day extending the promised delivery date. My frustration peaked when I discovered that the shipping service chosen by Saucony was slower than anticipated. My attempts to seek answers from FedEx only added to my dismay. It was disheartening to realize that the long-awaited package seemed to be stuck in transit. Nevertheless, despite these challenges, I must commend the impeccable customer service I received from Saucony. Despite the automated responses, the team made genuine efforts to assist me in tracking my order, acknowledging and understanding my concerns. Finally, after what seemed like an eternity, the package arrived, and I was overjoyed with the product's quality and the comfort of my new shoes. The initial disappointment and frustration transformed into genuine satisfaction, thanks to the exceptional product that Saucony delivered. Reflecting on my journey, I've learned that sometimes, delays and obstacles can obscure the path to a positive outcome. Despite the initial setbacks, Saucony's dedicated customer service and the high-quality product have left a lasting impression on me. I'm now a loyal customer, appreciative of the brand's commitment to ensuring customer satisfaction, even amidst unforeseen challenges. Thank you, Saucony, for turning my disappointment into delight.

The Resolution of My Order Saga: A Testimonial for Saucony.com

Embarking on an online shopping journey can be filled with excitement and anticipation. My recent experience with Saucony.com, however, turned into an unexpected saga that tested my patience. On December 18, 2023, I eagerly clicked the "Place Order" button, envisioning the swift arrival of my new shoes. Little did I know that this purchase would evolve into a lesson in patience and frustration. Days turned into weeks, and my shoes were nowhere in sight. Tracking information revealed that my order had been entrusted to FedEx but on a service slower than ground – a revelation that perplexed me. Each inquiry with FedEx led to the same response: Saucony had opted for the most basic shipping option, extending the delivery window to a baffling 15 days. As 2024 dawned, my disbelief grew – how could a simple delivery span over 5-7 days, let alone 15? Frustrated and seeking answers, I reached out to Saucony's customer service team. Their replies, though timely, seemed robotic, offering little more than a standard tracking number. As I diligently monitored the tracking updates since December 20th, the delivery date continued to be pushed further, adding to my exasperation. Despite the delays and setbacks, I yearned to lace up my new Saucony shoes and hit the pavement. The prolonged wait tested my resolve and faith in the brand. However, in the midst of this challenging experience, a glimmer of hope emerged. Finally, after what felt like an eternity, a knock on my door heralded the arrival of my long-awaited package. Holding the Saucony box in my hands, I felt a surge of relief and joy. Unboxing the shoes, I inspected their quality and craftsmanship, verifying that they were indeed worth the wait. My journey with Saucony may have been fraught with delays and uncertainties, but the resolution brought with it a sense of satisfaction. As I laced up my new shoes and took my first steps, I couldn't help but appreciate the comfort, support, and style they offered. So, to those navigating the unpredictable seas of online shopping, I share my tale of perseverance and eventual triumph. While my order saga may have tested my patience, the end result proved that good things do come to those who wait – even if the wait feels endless. Thank you, Saucony, for a bumpy yet ultimately rewarding shopping experience.

Unparalleled Comfort and Quality

I have to express my dissatisfaction with Saucony's shoes. After only 8 months of sporadic wear, my $160 pair developed holes in the front due to an internal plastic piece. I was deeply frustrated, as I had purchased these shoes to alleviate foot soreness during my workouts. To make matters worse, there was no warranty to cover the damage. I felt let down and regretful, believing I should have invested in Hoka's shoes instead, for the same price. The overall experience left me deeply disappointed and questioning the quality of the product. I hope Saucony takes steps to improve their durability and customer support to provide a better experience for their patrons.

They suck

My assessment for saucony.com They suck. 8 month previous 160 greenback sneakers. Purchased as a result of I am unable to run and even the eliptical makes my ft sore. Footwear are nice however to have holes in them within the entrance the place their inner plastic piece is responsible is BS. I've solely worn these sporatically except for the gymnasium. There is no such thing as a guarantee. Rubbish. Ought to have purchased the Hoka's. Each have been 160.

What did you do?

I was devastated when I realized that the latest pair of Saucony sneakers I bought had zero support and my beloved Jazz model, a staple since my high school days, felt tight and small. Saucony had been my go-to brand for years, and this unexpected disappointment left me in tears after just a short walk. It was such a stark contrast to my previous Jazz pair, which had been my reliable companion on countless hikes through remote beaches and mountains. This experience prompted me to reach out to the company, hoping for a resolution. However, to my dismay, my calls and emails went unanswered. It felt like a betrayal from a brand that I had trusted for so long. I felt utterly let down and frustrated by the lack of response and the decline in quality I had experienced. As a long-time customer, I had always valued Saucony for its reliable and supportive footwear. However, the recent experience with their product and customer service left me disheartened. I hope that Saucony heeds this feedback and works towards maintaining the high standards that initially won over my loyalty. I love the brand and the quality it once stood for, and I genuinely hope to see a return to the exceptional products and customer care that defined it for me.

What did you do?

A Heartfelt Customer Testimonial for Saucony: Saucony, I have been a loyal customer for years, and I must say that I am deeply saddened by my recent experience. The Saucony Jazz has been my go-to sneaker since high school, and it has always been the epitome of comfort and support. However, the latest pair I purchased has left me utterly disappointed. The lack of support in the new running/walking shoes was noticeable from the moment I put them on. Even more disheartening was the fact that my beloved Jazz, which I have relied on for years, now feels uncomfortably tight and small. It's a far cry from the comfortable fit I have grown accustomed to. To make matters worse, my previous pair of Saucony sneakers accompanied me on countless adventures - from remote beaches to challenging mountain trails. They were my trusted companion, offering unparalleled comfort and support. Yet, this latest pair felt like a burdensome weight, causing me distress after just a short mile walk. I reached out, hoping for a resolution, but to my dismay, I received no response. As a dedicated customer, this lack of acknowledgment was truly disheartening. It pained me to see a company I once revered for its quality and craftsmanship seemingly compromise on these essential aspects. Saucony, I sincerely hope that you revisit the craftsmanship and attention to detail that made me a loyal customer in the first place. I long for the days when I could trust in the durability, comfort, and support of your sneakers without hesitation. Despite this disappointing experience, I remain hopeful that Saucony will rise above this setback and continue to provide customers like me with the exceptional quality and service that we have come to expect.