Introduction
Saxx Underwear Co. is a Canadian-based company that has been in the business of producing high-quality underwear since 2006. They specialize in men's underwear, but they also have a line for women's. Their goal is to create underwear that will make their customers feel comfortable, confident, and supported.
Pros and Cons
Saxx Underwear has several pros and cons that you need to be aware of before making a purchase.
Pros:
- High-quality materials - Saxx Underwear always uses top-notch materials when creating their products. This ensures that their underwear is comfortable, durable, and long-lasting.
- Innovative design - The company's patented BallPark Pouch is one of the most innovative designs in men's underwear. It provides a supportive and breathable pouch for the male anatomy.
- Wide selection of products - Saxx Underwear has a vast selection of products, including boxers, briefs, trunks, and more. They also have a line for women's underwear.
Cons:
- Expensive - Saxx Underwear is pricier than the average men's underwear brand.
- Limited options for women - The company's women's line is limited compared to their men's offerings.
User Experience
Saxx Underwear's website is easy to navigate, and the products are well-presented. The website has a clean and straightforward design that makes it easy to find what you're looking for. Ordering on the site is straightforward, and customers are given the option to make an account for a quicker checkout process.
Pricing and Value for Money
Saxx Underwear is on the more expensive side of men's underwear brands. However, the added cost is worth it because of the quality of the materials and the innovative design.
Alternatives
Some of Saxx Underwear's competitors include Tommy John, MeUndies, and Mack Weldon.
Customer Service
Saxx Underwear has excellent customer service. They offer a 24/7 chat option on their website and are responsive to customer inquiries. Additionally, they have a satisfaction guarantee that allows customers to return products if they're not happy.
Product Quality and Selection
Saxx Underwear has high-quality products that are well-made and long-lasting. They have a diverse selection of underwear products for both men and women.
Website Usability
The Saxx Underwear website is incredibly user-friendly. The navigation is easy to use, and the product descriptions are detailed and informative. Additionally, the website is optimized for mobile, making it convenient to browse on any device.
Returns and Exchanges
Saxx Underwear has a 30-day return policy for unused and unwashed products. They also provide customers with a pre-paid return label for easy shipping.
Promotions and Discounts
Saxx Underwear offers promotions and discounts throughout the year, especially during the holiday season. Customers can sign up for their newsletter to get the latest updates on sales and promotions.
Reputation
Saxx Underwear has a strong reputation in the men's underwear industry. They have been featured in several publications, including Men's Health and GQ. Additionally, customers rave about their products, design, and customer service.
Payment Options
Saxx Underwear accepts several payment options, including credit cards and PayPal.
Loyalty Programs
Saxx Underwear offers a loyalty program called the Blacksheep Program. Customers can earn points by making purchases, referring friends, and completing other activities. The points can then be redeemed for rewards like free products and discounts.
Customer Reviews
Saxx Underwear has positive customer reviews on its website, with an average rating of 4.8/5.0. Customers praise the quality of the products, the innovative design, and the excellent customer service.
Community Involvement
Saxx Underwear is involved in various community initiatives. They support several charities, including Prostate Cancer Canada and the Movember Foundation. They also have a partnership with the Canadian Men's Health Foundation.
Shipping and Costs
Saxx Underwear offers free shipping on orders over $50 in Canada and the United States. International shipping rates vary based on the destination. Orders are typically processed and shipped within 1-2 business days of purchase.
