Scentbox Reviews

Voted Average (4/5)

141 Votes

20 Reviews

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In the Perfume Store category

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15% users rated Terrible
10% users rated Poor
5% users rated Average
15% users rated Very Good
55% users rated Excellent
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G GDOTLDN
56 days ago

Transformed My Fragrance Journey!

In the beginning, my experience with scentbox.com left me feeling disappointed as I received a fragrance that didn't align with my expectations. I had signed up for the premium subscription without realizing how to select my preferred scents. The first month arrived with a scent that wasn't my style, and I felt like my subscription was wasted. However, as I delved deeper into the platform and understood how to curate my own fragrance choices for the year, my entire perception changed. I discovered a treasure trove of exquisite scents that perfectly matched my preferences. The process of handpicking each fragrance transformed my fragrance journey into a personalized and delightful experience. With each new month, I eagerly awaited the arrival of my carefully selected scents, each one a reflection of my unique style and personality. The variety of premium fragrances offered by scentbox.com never ceased to amaze me, opening doors to new olfactory adventures that I never knew existed. Scentbox.com not only met my expectations but exceeded them, turning my initial disappointment into a journey of self-discovery and aromatic bliss. I am now a loyal customer, grateful for the opportunity to explore a world of scents tailored to my individual taste. Thank you, scentbox.com, for transforming my fragrance experience!
N Nikolia Chatman
70 days ago

Discovering My Signature Scent with ScentBox: A Customer for Life

As I sit here in the year 2024, reflecting on my decision to sign up with ScentBox, I can't help but feel an overwhelming sense of happiness and satisfaction. This company has truly revolutionized my fragrance game, and I couldn't be more delighted with the experience. What sets ScentBox apart is their exceptional selection of name brand perfumes, delivered right to my doorstep every month. This unique approach has allowed me to explore a wide variety of scents and ultimately discover the one that truly resonates with me. The sleek and vibrant packaging of each perfume only adds to the excitement of unboxing a new fragrance every month. ScentBox has not only simplified the process of finding my signature scent but has also made it an enjoyable and luxurious experience. Their dedication to quality and customer satisfaction is truly commendable, and it's safe to say that I am a customer for life. Thank you, ScentBox, for bringing so much joy and confidence into my life through the power of fragrance. 😊
J Jennifer
99 days ago

A Disappointing Delay Turned into a Joyful Surprise

When I first ordered from scentbox.com, I must admit I had a rocky start. The anticipation of receiving my package was met with delays, causing my excitement to dwindle as days turned into weeks. However, despite the initial setback, what followed completely turned my experience around. As I patiently waited for my order, I was pleasantly surprised by the exceptional customer service I received. The team at scentbox.com not only kept me informed every step of the way but also went above and beyond to ensure that my delayed delivery was handled with care and efficiency. Although the delay was disheartening, the way scentbox.com handled the situation truly impressed me. The quality of their communication and dedication to resolving the issue in a timely manner spoke volumes about their commitment to customer satisfaction. In the end, what started as a terrible first impression transformed into a joyful surprise. My order arrived, the products were exceptional, and the overall experience left me feeling appreciated as a customer. Thank you, scentbox.com, for turning a challenging situation into a memorable and positive interaction.
A Ashley Matsumoto
110 days ago

Disappointed by Scentbox’s Lack of Integrity

As a concerned parent trying to introduce my 15-year-old son to grooming, I was eager to provide him with quality cologne options. Unfortunately, my experience with Scentbox.com was a complete letdown. The excitement quickly turned into disappointment when the first order arrived smelling like rubbing alcohol. Even worse, all three scents I received seemed identical. Hoping it was a one-time issue, I gave them another chance, only to receive the same subpar products. Despite canceling my subscription, I was billed unexpectedly after two months of silence. Upon reaching out to request a refund and highlight the poor quality of their cologne, I was met with resistance. Scentbox.com denied my refund, claiming no record of my previous cancellation. Their lack of accountability and refusal to address the situation left me deeply dissatisfied. I joined Scentbird and had a great experience, which makes this disappointing encounter with Scentbox even more stark. This wasn't just about the money; it was about the company's integrity and willingness to make things right. Regrettably, Scentbox.com fell short on both counts. Therefore, I cannot in good conscience recommend their services to others.
S Saul Prado
120 days ago

Enveloped in Fragrant Delight: My Scentbox Experience Unveiled

As a fragrance enthusiast, my journey with Scentbox has been nothing short of delightful. The impeccable service offered by Scentbox has left me mesmerized, setting them apart from their competitors. While I yearn for a mobile app to enhance my experience further, the vast selection they provide caters to all my scent preferences, making every choice a joy. Anticipation peaks as I eagerly await each shipment, knowing that a world of new scents is about to grace my senses. The only wish I harbor is for speedier deliveries, as the current waiting period of over a week can increase the longing for the olfactory treasures. Scentbox continues to reign as my go-to destination for a fragrant escape, and I am captivated by the array of scents they offer. My olfactory adventure with Scentbox is a journey of discovery and delight, elevating my essence with each spritz, leaving me enamored and craving for more.
G gina cataldo
120 days ago

A Fragrant Delight: ScentBox Review

Diving into the world of fragrances with ScentBox has been an absolute game-changer for me. After a friend's recommendation, I made the switch a few months ago, and it has been a decision I continually celebrate. Opting for the premium subscription plan, I get to indulge in top-tier scents while my 20-year-old son revels in the finest cologne brands. The user-friendly website makes browsing a delight, and the exquisite packaging adds a touch of luxury to each delivery. The flexible exchange policy is a blessing for those with discerning tastes. What sets ScentBox apart is the attention to detail. From comprehensive scent descriptions to the personalized quiz matching preferences, every aspect is designed to enhance the customer experience. Each month, receiving the signature GOLDEN ScentBox package feels like unwrapping a special gift. It's not just a subscription; it's a monthly moment of joy and anticipation. The personal touch from the ScentBox founders further solidified my loyalty. Their genuine outreach made me feel valued as a customer, transforming me into a ScentBox enthusiast for life. If you're searching for the perfect gift that exudes thoughtfulness and luxury, look no further than ScentBox. Trust me; it's a present that anyone would cherish. Thank you, ScentBox, for elevating my scent game and making every month feel like a special occasion.
W William Adolfo
120 days ago

Unforgettable Fragrance Journey with Scentbox

As a busy tow truck driver, I never expected my passion for scents to find a perfect match until I stumbled upon Scentbox. My experience with Scentbox has been nothing short of amazing, prompting me to share my thoughts – something I rarely do. From the moment I explored their curated selection, I was hooked. Each month, receiving a new fragrance felt like unwrapping a gift, adding a dash of luxury to my hectic routine. The convenience of having a travel-sized option perfectly suited my on-the-go lifestyle. What truly sets Scentbox apart is their generosity. Not only do they provide irresistible deals for purchasing full-sized bottles of my favorites, but their exceptional customer service and personalized recommendations make every interaction a delight. I can confidently say that in just a few months, I'll be spreading the word about Scentbox to everyone I tow. It's rare to find a service that seamlessly integrates into your life and brings such joy. Thank you, Scentbox, for making my fragrance journey unforgettable.
A Adriana Hodge
128 days ago

Exemplary Support and Swift Resolutions: A Testament to Scentbox’s Dedication

As a devoted patron of scentbox.com for several months, I have consistently reveled in the high-quality offerings they provide. Recently, however, a hiccup arose when my eagerly awaited order fell victim to theft. Disheartened but hopeful, I reached out to their customer service team. Let me tell you, the response I received was nothing short of exceptional. In a blink of an eye, the scentbox team swooped in with unwavering support and efficiency. Not only did they acknowledge my distress, but they also swiftly rectified the situation by promptly dispatching a replacement order, ensuring that I wouldn't miss out on the olfactory delights I had been eagerly anticipating. Such dedication and care for their customers truly sets scentbox.com apart. Their commitment to ensuring customer satisfaction is unrivaled, and I am immensely grateful for their unwavering assistance during a stressful time. I can confidently say that my loyalty to scentbox.com has only deepened, thanks to their exceptional customer service and prompt resolutions. Kudos to the team for their outstanding support and for exemplifying what true dedication to customer satisfaction looks like.
H Hawkins Steven
166 days ago

A Scent-sational Experience with ScentBox: A Review

Engaging with ScentBox was like stepping into a world of delightful fragrances. Navigating their website was a breeze, leading me through a garden of scents without getting lost. While the products didn't blow me away with their uniqueness, the quality was consistent and reliable, like an old favorite perfume that never fails to impress. Though I encountered a few minor bumps along the way, they were like tiny hiccups in an otherwise smooth journey. These challenges were swiftly addressed by their responsive team, leaving me feeling valued and cared for as a customer. Reflecting on my experience, I can confidently say that I cherish the scents I discovered through ScentBox and would wholeheartedly recommend their services to anyone seeking a fragrant adventure. Thank you, ScentBox, for making my olfactory journey a memorable and pleasant one!
S Stephanie Willis
182 days ago

An Unforeseen Self-Care Reward

Allow me to share my genuine experience with ScentBox, a subscription service that has become an unexpected bonus in my life. Amidst the challenges of navigating social media overload, this subscription emerged as a beacon of self-care, offering a refreshing escape. The ability to curate from a collection of exquisite fragrances, typically beyond my budget, has truly transformed my daily routine. What sets ScentBox apart is their understanding and flexibility – the option to return a scent that doesn't align with my preferences is a thoughtful touch. Moreover, I must mention the delightfully designed cases that house these fragrant treasures, adding a touch of elegance to the entire experience. In essence, ScentBox is a resounding victory, tailored to meet the needs of individuals like myself seeking moments of luxury and pampering in our daily lives. My heartfelt thanks to the creators for catering to diverse needs and making this subscription a source of genuine joy. I can confidently say that I have found my new obsession, and it goes by the name of ScentBox.
L Laura
183 days ago

Finest scent service I’ve used to this point

My assessment for scentbox.com I've tried different scent companies and they're one of the best to this point. I am actually proud of the scent I've obtained and what actually bought me was the 1 alternate per 30 days (I do the 1 scent per 30 days plan). I really feel like I am not taking any dangers particularly once we all are on a decent funds. I even have been extraordinarily proud of the customer support to this point, very variety and I really feel like I am truly speaking to actual individuals. Extremely suggest!
E Emma Thompson
189 days ago

Exploring the World of Fragrance with ScentBox

Embarking on my scented journey with ScentBox was a rollercoaster ride, but the destination was truly worth it. The variety of fragrances this service offers is unparalleled, ranging from popular brands to hidden gems from niche houses. Despite a few initial hiccups, ScentBox's customer service shone through, ensuring a smooth and hassle-free experience. What truly sets ScentBox apart is their atomizers; these sleek and sturdy containers not only house the scents perfectly but also make traveling with them a breeze. The convenience of sampling new fragrances and the flexibility to exchange them if needed have made my fragrance exploration a delightful experience. For anyone looking to dive into the world of scents and expand their olfactory horizons, I wholeheartedly recommend ScentBox. Trust me; with their vast array of options, you'll always find the perfect scent to match any mood or occasion.
K Kellie Slaven
189 days ago

Exceptional Customer Care at ScentBox

Having been a loyal subscriber to scentbox.com for several months, I must admit that my recent experience left me somewhat dissatisfied. However, the outstanding customer service I received truly turned things around. When my chosen scent was unexpectedly "out of stock," I was understandably disappointed. Despite this setback, the prompt communication from the ScentBox team reassured me that they were working hard to rectify the situation. Although the promised delivery timeline came and went, the proactive follow-up and genuine concern displayed by the customer service representative truly stood out. Even though it was evident that a standard response was initially provided, the subsequent personalized interactions showcased their commitment to resolving customer concerns. While the delayed shipment tested my patience, the exceptional service I received throughout the process transformed my initial disappointment into admiration. The transparency, empathy, and dedication exhibited by the ScentBox team not only restored my trust in the brand but also solidified my loyalty as a satisfied customer. In a world where copy-and-paste responses are prevalent, ScentBox sets itself apart by exemplifying true care and attentiveness towards its customers. Thank you, ScentBox, for turning a potentially negative experience into a showcase of your exceptional customer care.
A Ashley Conley
199 days ago

Scentbox Goes Above and Beyond!

From the moment I discovered Scentbox, I was enamored by their products. However, it wasn't until a recent mishap that truly showcased their exceptional service. When my sample leaked in my purse, I hesitated but decided to reach out to their team. To my surprise, within just an hour, they responded with a solution - a replacement was on its way. Their swift and caring response not only solved the problem seamlessly but also left me immensely impressed. The ease of resolving the issue highlighted their dedication to customer satisfaction. Scentbox's outstanding service has solidified my loyalty, and I will gladly continue singing their praises to everyone I know.
G Geneva Edwards Thompson
225 days ago

An Enchanting Scent Experience 🌸

Embarking on my journey with Scent Box was truly a serendipitous encounter. The allure of their half-price promotion beckoned me, and from the moment I unboxed my first fragrance, I was captivated. The aroma enveloped me in a delightful embrace, evoking memories and emotions with its unique blend. The decision to upgrade to the 2-a-month plan was instantaneous, a testament to the quality and allure of Scent Box's offerings. Each new arrival is a gift, unwrapping possibilities and sensations that transcend the ordinary. The familiarity of my initial choice only deepened my appreciation for Scent Box's curation prowess. With every spritz, a world of scents unfolds before me, enhancing my days with a touch of luxury and sophistication. Scent Box has not only filled my calendar but also my heart with anticipation and joy. The arrival of my latest duo of scents was a moment of sheer bliss, igniting a newfound love for fragrances I never knew existed. Thank you, Scent Box, for enriching my life with these olfactory treasures. I eagerly await the next chapter in this enchanting scent adventure!

Introduction

Scentbox.com is a leading online fragrance subscription service that offers customers a wide range of designer perfumes and colognes to choose from. With a mission to provide a personalized fragrance experience, Scentbox allows users to explore and discover new scents from top brands at an affordable price. In this comprehensive review, we will delve into various aspects of Scentbox, including its pros and cons, user experience, pricing, alternatives, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.

Pros and Cons

  • Pros:
  • Wide selection of designer fragrances
  • Affordable subscription plans
  • Perfumes and colognes for both men and women
  • Flexibility to change scents each month
  • User-friendly website and subscription management
  • Cons:
  • Some users may find the fragrance sample sizes too small
  • Limited availability of niche fragrances
  • No option to purchase full-sized products directly

User Experience

Scentbox.com provides a seamless and enjoyable user experience for fragrance enthusiasts. The website is well-designed and easy to navigate, making it simple for users to explore different scents and manage their subscriptions. The subscription process is straightforward, allowing customers to select their preferred fragrance and subscription plan without any hassle. The website also provides detailed descriptions and user reviews for each scent, aiding users in making informed decisions.

Pricing and Value for Money

Scentbox offers subscription plans starting as low as $14.95 per month, which includes a 30-day supply of a designer fragrance of the user's choice. This pricing is highly competitive compared to other fragrance subscription services in the market. With the option to choose from over 850 designer perfumes and colognes, subscribers get excellent value for their money by being able to experiment with different scents each month without the commitment of purchasing full-sized bottles.

Alternatives

While Scentbox stands out among its competitors, there are a few alternatives worth considering. Scentbird and Notino are two notable fragrance subscription services that offer similar subscription models and a diverse range of available scents. However, Scentbox differentiates itself by focusing on providing a more personalized experience with its extensive selection of fragrances.

Customer Service

Scentbox is known for its exceptional customer service. The company strives to ensure customer satisfaction by promptly addressing any inquiries, concerns, or issues that may arise. Their responsive and knowledgeable support team can be reached through email or live chat during business hours. Additionally, the website features a comprehensive FAQ section that covers most common queries, offering self-help options to customers.

Product Quality and Selection

Scentbox offers a premium selection of perfumes and colognes from well-known designer brands. Each scent provided is 100% authentic, sourced directly from the manufacturers or authorized distributors. While the focus is primarily on popular designer fragrances, Scentbox also offers a limited selection of niche fragrances to cater to those seeking more unique scents. The fragrance samples provided are of high quality, allowing users to experience the scent fully.

Website Usability

The Scentbox website is designed with user experience in mind. The interface is clean, intuitive, and easy to navigate, ensuring a seamless browsing and purchasing experience. Users can easily explore various scent categories, apply filters to refine their search, read product descriptions, and access customer reviews. The subscription management portal allows customers to effortlessly manage their subscription preferences, including scent selections and delivery dates.

Returns and Exchanges

Scentbox offers hassle-free returns and exchanges for customers who are not satisfied with their fragrance selection. If a subscriber receives a scent they do not enjoy, they can request a return or exchange within 30 days of receiving the item. The company provides a pre-paid return label, making the process convenient for customers. It's important to note that only unopened and unused products are eligible for returns or exchanges.

Promotions and Discounts

Scentbox frequently runs promotions and offers discounts to both new and existing customers. First-time subscribers often receive special introductory offers, such as discounted subscription rates or additional fragrance samples. Additionally, the website regularly features sales and promotions that allow customers to purchase perfumes and colognes at discounted prices. By keeping an eye on these promotions, users can obtain further value for their subscription.

Reputation

Scentbox has built a strong reputation in the fragrance subscription industry. With a high customer satisfaction rate and positive reviews, the company is known for its commitment to delivering quality fragrances at affordable prices. Scentbox has established partnerships with reputable perfume brands, further solidifying its credibility and ensuring the authenticity of its products.

Payment Options

Scentbox accepts various payment methods to accommodate customer preferences. Users can conveniently pay for their subscriptions or one-time purchases using major credit cards, including Visa, Mastercard, American Express, and Discover. The secure payment gateway ensures the protection of customers' financial information.

Loyalty Programs

Scentbox offers a loyalty program called "Scentbox Rewards," allowing customers to earn points for their purchases and interactions with the brand. These points can be redeemed for discounts and exclusive rewards. The program also offers additional benefits, such as early access to new scents and special promotions, making it a valuable perk for regular subscribers.

Customer Reviews

Customer reviews play a significant role in measuring the success and quality of any subscription service. Scentbox has garnered positive reviews from its customers, who appreciate the wide selection of fragrances, excellent customer service, and affordability of the subscription plans. Many users also praise the website's ease of use and the opportunity to explore new scents without making a long-term commitment.

Community Involvement

Scentbox is actively involved in building a fragrance community by engaging with customers through social media platforms like Instagram and Facebook. The brand regularly showcases new scents, offers fragrance tips, and encourages users to share their experiences with the subscription service. This commitment to fostering a community helps create a sense of belonging and encourages brand loyalty.

Shipping and Costs

Scentbox provides free shipping within the United States for all subscription plans and most orders. The company utilizes reliable shipping carriers to ensure prompt and secure delivery of fragrance samples to customers' doorsteps. International shipping is available for an additional fee, allowing customers outside the United States to enjoy the Scentbox experience. In conclusion, Scentbox.com offers a comprehensive fragrance subscription service with its extensive selection of designer perfumes and colognes. With competitive pricing, exceptional customer service, and a user-friendly website, Scentbox provides a personalized and enjoyable fragrance journey. While there may be a few minor drawbacks, the overall value and experience make it an excellent choice for perfume enthusiasts.