Scheels Reviews

Voted Good (4/5)

401 Votes

57 Reviews

Vote Now

Exemplary Service and Quality Products at Scheels.com Changed My Perspective!

After coming across a negative review, I felt compelled to share my overwhelmingly positive experience with Scheels.com. The exceptional customer service and quality products I received truly set them apart. When my mother purchased a Scoutlight Pro for my brother-in-law's 22nd birthday, we encountered a minor issue with missing parts and functionality. However, Scheels.com's team promptly resolved the issue, ensuring a hassle-free return process and a full refund. The level of professionalism and kindness extended to us was beyond impressive. In a world where customer service can often fall short, Scheels.com proved that they prioritize their customers' satisfaction above all else. Their dedication to resolving issues swiftly and effectively speaks volumes about their commitment to excellence. I cannot recommend Scheels.com enough for their top-notch products and outstanding customer service. They have earned my trust and loyalty, and I will undoubtedly be a returning customer for years to come. Thank you, Scheels.com, for turning a potentially negative situation into a memorable and positive experience!

Discovering Quality Service: A Scheels Journey Transformed

Embarking on my third replacement for the FLX30 Fish finder from Scheels online order has been quite a rollercoaster, but the destination is finally worth the ride. Upon receiving my initial order, missing a crucial part, my trust was shaken. The second unit brought more disappointment as it seemed previously used and yet again, incomplete. Frustration peaked, and doubts lingered. However, amidst the challenges, a beacon of hope emerged. Despite the delays and setbacks, Scheels displayed unwavering dedication to right their wrongs. Their commitment to ensuring my satisfaction became evident through their swift responses and genuine concern. In this journey of ups and downs, Scheels has not only rectified their mistakes but also won my trust and loyalty. Their efforts to make amends and provide exceptional customer service have truly turned the tide. As I eagerly await the arrival of my third unit, I am filled with renewed optimism and gratitude. The commitment shown by Scheels to make things right has transformed my perception entirely. Farewell to first-time doubts and frustrations, and hello to a newfound confidence in Scheels' dedication to customer satisfaction. This experience has not only restored my faith in their service but has also set a new standard for excellence in my eyes. Thank you, Scheels, for turning this journey around.

Redefining Customer Service Excellence: A Story of Trust Restored

As a loyal customer of scheels.com, I recently encountered a hiccup during my visit to the Eden Prairie store. Despite my initial concerns with a pair of ON shoes displaying a defect, my perception of the brand was completely transformed by the impeccable service I received. The swift response from Jacob, a manager at the store, showcased unparalleled professionalism and a genuine commitment to customer satisfaction. Not only did he rectify the issue by replacing the faulty shoes, but he went above and beyond by assisting me in finding three additional pairs that exceeded my expectations. Karen and Freddy, the dedicated staff members at scheels, complemented Jacob's exceptional service by providing personalized guidance and ensuring that I left the store fully satisfied with my purchases. Their expertise and attention to detail truly exemplified the epitome of customer care. This transformative experience not only restored my trust in scheels but also solidified my loyalty as a long-term customer. The team's unwavering dedication to "making it right" has set a new standard for customer service in my eyes, leaving me grateful for the exceptional care I received. Thank you, Jacob, Freddy, and Karen, for turning a seemingly negative situation into a remarkably positive one. Your unwavering commitment to excellence has undoubtedly earned my continued patronage and respect.

An Unforgettable Shopping Experience at Scheels.com

From the moment I stepped into Scheels.com, I was greeted with warm smiles and exceptional customer service. The staff's friendliness made me feel right at home, and their willingness to assist me was truly remarkable. In particular, the young lady in the shoe department went above and beyond to help me find the perfect pair of shoes. Her attention to detail and dedication to ensuring I found the right fit was truly commendable. It's rare to come across such genuine care and expertise in today's retail environment, and I am truly grateful for the outstanding service I received. My experience at Scheels.com was nothing short of exceptional, and I will definitely be returning for all my future shopping needs. Thank you, Scheels.com, for making my shopping experience unforgettable!

An Unfortunate Experience Turned Lesson in Customer Service Excellence

Let me share my recent encounter with scheels.com. Upon ordering a Surefire Scoutlite Pro and a Surefire Sr07 remote switch on January 5th, my excitement to surprise my son-in-law was palpable. However, when the package arrived on January 20th, my elation turned into disappointment. The Scoutlite Pro was missing the batteries and swivel as advertised, and to my dismay, it was defective. With promptness, I initiated the return process for the flawed item but had to persistently follow up to ensure its receipt. While eagerly anticipating my refund, I sought out an alternative vendor for another Surefire Scoutlite Pro, which not only met but exceeded my expectations with its complete package and flawless functionality. Despite reassurances of a refund by January 31st, my hopes were shattered as I was met with the shocking accusation of returning a duplicate item, an item identical to what they had sent me. This baseless allegation not only questioned my integrity but left me utterly disheartened. The denial of my refund, totaling $323 plus tax, seemed like a blatant disregard for customer care and satisfaction. My grievance led me to take a stand against such unethical practices by filing complaints with the Better Business Bureau and the Attorney General of Texas. Though this experience left a bitter taste, it serves as a cautionary tale to thoroughly research a company before making a purchase. I urge others to tread carefully and heed the warning signs. Customer service is not merely a department; it is an attitude that should prioritize honesty, respect, and integrity. While my interaction with scheels.com may have soured, it underscores the importance of ethical business practices and the value of exemplary customer service.

A Sincere Apology and a Resolution from Scheels

Dear valued customer, we want to express our deepest apologies for the frustration and inconvenience you experienced with your recent order from Scheels. We understand the disappointment of not receiving your $65 New Face cross body satchel as expected. Please know that this is not the standard we hold ourselves to, and we are truly sorry for falling short in this instance. Upon reviewing your interactions with our customer service team, we acknowledge that our communication and handling of your situation were lacking, and for that, we are sincerely sorry. Every customer deserves a positive shopping experience, and we regret that we failed to meet your expectations. To make things right, we have expedited the reimbursement process for your order. You should expect to receive it within the specified timeline. We hope this gesture of goodwill will help restore your trust in us and demonstrate our commitment to customer satisfaction. We value your feedback and take your concerns seriously. Your experience has been a learning opportunity for us, and we will use it to improve our services and prevent similar issues in the future. Your satisfaction is important to us, and we are dedicated to ensuring a positive experience for all our customers. Once again, we apologize for the inconvenience caused and thank you for bringing this to our attention. We appreciate your understanding and the opportunity to make amends. Should you have any further questions or require assistance, please do not hesitate to contact us. Thank you for your patience and for giving us the chance to address this matter.

Heartfelt Service from Chase at Scheels.com

Sharing my recent experience with Chase at Scheels.com fills me with gratitude. His exceptional customer service stood out as he patiently and knowledgeably assisted me in finding the perfect work shoes. Chase's dedication to helping me made the shopping experience not just efficient but enjoyable. I am truly appreciative of Chase's expertise and professionalism. His personalized assistance has earned my trust and loyalty – I will undoubtedly return for future footwear needs. Thank you, Chase and Scheels.com, for making my shopping experience a memorable and fulfilling one!

Exceptional Customer Service and Fast Delivery to Yellowknife, NWT

I can't emphasize enough how much I appreciate the outstanding service I received from scheels.com. Living in Yellowknife, NWT, I often struggle with limited delivery options, but Scheels went above and beyond to ensure my order arrived promptly. Not only were their prices competitive, but the seamless delivery process and the absence of any hidden fees were a breath of fresh air. What truly sets Scheels apart, though, is their phenomenal customer service. The team handled my inquiries with genuine care and efficiency, making me feel valued as a customer. In an era where personalized service is increasingly rare, Scheels has truly mastered the art of putting their customers first. Scheels has undoubtedly earned my trust and loyalty, and I wholeheartedly recommend them as the go-to source for sporting goods and outdoor equipment. Thank you, Scheels, for making online shopping a delightful experience, even for those of us in the more remote areas of Canada!

Unboxing Happiness: From Disappointment to Delight

When I stumbled upon scheels.com and decided to invest in a McDermott pool cue, excitement filled my veins. However, as the package arrived, my heart sank. The cue was damaged, warped, and clearly not new. Disappointment engulfed me; why would Scheels let down a customer like this? To worsen matters, the cue lacked its original manufacturer's packaging and accompanying paperwork. Despite the initial setback, I reached out to their customer service and was met with warmth and understanding. They swiftly rectified the situation, sending me a brand-new cue that surpassed my expectations. Their dedication to customer satisfaction truly turned my frown upside down. Thank you, Scheels, for transforming a moment of frustration into a delightful experience. Your commitment to quality and exceptional service has not gone unnoticed.

Bailey the Shoe Associate: A True Gem at Scheels

My experience with Bailey, the shoe associate at Scheels, was nothing short of exceptional. Her dedication and knowledge truly stood out during my visit. Bailey went above and beyond, running back and forth to ensure we found the perfect pair of shoes. Her expertise was impressive, making our decision-making process effortless. Thanks to Bailey's hard work and insight, we not only purchased the intended shoes but also left with an additional pair due to her valuable recommendations. Bailey's outstanding customer service and genuine passion for her job made our shopping experience incredibly memorable. Scheels is truly fortunate to have such a dedicated and knowledgeable associate like Bailey on their team. Thank you, Bailey, for exceeding our expectations and turning a simple shopping trip into a delightful and fulfilling experience. Your exceptional service has left a lasting impression, and we look forward to returning to Scheels, knowing that we will be in good hands with you around.

Consistently Reliable Service and Unbeatable Prices

I recently had the pleasure of shopping at scheels.com, and I must say, I was thoroughly impressed. What stood out to me the most was the seamless ordering process and their exceptional communication throughout. Every step of the way, I was kept informed with accurate tracking information, and it made the entire experience incredibly enjoyable. Not only that, but the prices at scheels.com are truly unbeatable. I found exactly what I was looking for at a fraction of the cost compared to other retailers. It's rare to find honest pricing these days, and Scheels exceeded my expectations. I highly recommend giving scheels.com a try. The combination of top-notch service, reliable communication, and unbeatable prices make them a standout choice. You won't be disappointed – I know I wasn't.

Unbeatable Prices, Excellent Communication, and Outstanding Service!

My experience with scheels.com surpassed all expectations. From the moment I placed my order, I was impressed by the seamless ordering process and the clear communication every step of the way. The tracking system provided by the company was incredibly helpful, ensuring that I was always in the know about the whereabouts of my shipment. This level of transparency and dedication to keeping customers informed truly set Scheels apart. What truly stood out for me was the unbeatable prices offered by Scheels. As a budget-conscious shopper, finding quality products at such affordable rates was a game-changer. The value for money is exceptional, making every purchase feel like a win. Overall, my shopping experience with Scheels was nothing short of amazing. I wholeheartedly recommend them to anyone looking for a reliable online retailer that combines honest pricing with excellent service. Give them a try, and prepare to be impressed!

Above and Beyond: How Scheels.com Surprised Me

When I think about exceptional customer service, Scheels.com immediately comes to mind. Let me share an unexpected experience that left me thoroughly impressed. After ordering a pair of sneakers for my daughter, I realized she needed a different size. The return process hit a snag when I mistakenly dropped the package at the wrong shipper. Despite my efforts to rectify the situation and failing to reach a live person at both FedEx and USPS, I turned to Scheels.com for help. Without even requesting it, Scheels.com went above and beyond by offering me a full refund for the lost pair. Their swift response and willingness to assist me, even though it was my mistake, truly amazed me. It's rare to encounter a large company that displays such genuine care and understanding towards its customers. In addition to their outstanding customer service, Scheels.com also offers excellent prices, making it a top choice for anyone in need of sports gear and apparel. If I could offer one suggestion, it would be for them to make the shipping company's name more prominent in the return instructions, to prevent others from making the same error I did. I'm grateful for the support and understanding I received from Scheels.com, and I wholeheartedly recommend them to anyone seeking a fantastic shopping experience. Thank you, Scheels.com, for setting the bar high in customer service!

An Unexpected Act of Kindness: My Unforgettable Experience with Scheels.com

I recently had one of the most unexpected and heartwarming experiences with Scheels.com that I simply had to share. It all started when I ordered a pair of sneakers for my daughter as a Christmas gift. Unfortunately, the size wasn't right, so I decided to return them. Little did I know, this simple return would turn into a series of unexpected events. After dropping off the package at the post office with a return label that had a tiny FedEx logo on it, I realized my mistake. The package was lost in transit, and I couldn't get a clear answer from either FedEx or USPS despite my best efforts. Feeling frustrated and at a loss, I decided to reach out to Scheels through their "contact us" button, hoping for some guidance or assistance. To my absolute surprise, instead of the expected response or redirection to the shipping companies, Scheels went above and beyond. They not only empathized with my situation but also took full responsibility, offering me a full refund for the lost sneakers without me even requesting it. I was beyond impressed by their genuine willingness to help, especially considering that the mistake was entirely mine. This act of kindness from a modern, large company like Scheels truly touched my heart. It's not every day that you come across a business that prioritizes genuine customer care over profit. Their exceptional customer service and integrity have left a lasting impression on me, and I can't thank them enough for their understanding and support during this unexpected ordeal. As a small suggestion for improvement, I would recommend making the shipping company's name more prominent in the return instructions, as it could help prevent similar mishaps in the future. Despite this minor suggestion, I still wholeheartedly recommend Scheels to anyone looking for outstanding service and excellent prices. Thank you, Scheels, for turning an unfortunate situation into a memorable display of compassion and integrity. You've gained a loyal customer in me, and I'll be sure to share this exceptional experience with everyone I know.

Exceptional Service and Hassle-Free Refund Process at Scheels.com

As a long-time customer of Scheels.com, I recently had an online shopping experience that truly exemplifies their exceptional customer service. I ordered an item, but unfortunately received the wrong size. After reaching out to their customer support, I initiated the return process and requested the correct size. However, due to stock availability issues, the exchange was not possible. Despite this initial setback, the team at Scheels.com handled the situation with utmost professionalism and promptly processed a full refund for my order. The entire refund process was hassle-free, and I commend Scheels.com for their efficiency and reliability. In contrast to some negative experiences with other companies, I found their approach to be refreshingly positive and solution-oriented. They exemplified a customer-centric ethos that truly sets them apart in the world of online retail. I must also highlight the excellent support I received from the customer service team at Scheels.com. Their representatives were understanding, patient, and empathetic throughout the entire process. Despite the initial inconvenience, I felt valued as a customer and appreciated the respectful and courteous communication from the team. In an age where online shopping experiences can often be impersonal, Scheels.com has proved to me once again why they are a trusted and reputable brand. I will continue to be a loyal customer and highly recommend Scheels.com to anyone in search of a seamless and customer-focused shopping experience. Thank you, Scheels.com, for your outstanding service and dedication to customer satisfaction.