Schuh Reviews

Voted Average (3/5)

364839 Votes

60 Reviews

Vote Now

In the Shopping & Fashion category

Pie-Chart Analysis

35% users rated Terrible
0% users rated Poor
5% users rated Average
0% users rated Very Good
60% users rated Excellent
Write a review
A ASHLING CUNNINGHAM
87 days ago

Above and Beyond: A Customer Service Gem at Schuh

Nestled in the bustling Pavilions in Swords, my recent visit to Schuh.ie was nothing short of exceptional, all thanks to the outstanding service I received. Katie, a shining star at Schuh, went above and beyond to assist me in finding the perfect pair of Converse sneakers. What truly set her apart was her proactive nature in ensuring I was fully equipped with a loyalty card for future visits, taking the customer experience to new heights. Katie's dedication to providing top-notch customer service was evident from the moment I walked in. Her friendly demeanor and willingness to help stood out, making my shopping experience not only smooth but also memorable. It's rare to encounter such genuine care and attention to detail in today's retail landscape, and Katie truly exemplified what exceptional customer service should be. I left Schuh that day not only with a stylish new pair of sneakers but also with a newfound appreciation for the impact a dedicated and passionate individual like Katie can have on the overall shopping experience. Thank you, Katie, for your exceptional service and for making my visit to Schuh.ie a truly delightful one. Your efforts did not go unnoticed and are deeply appreciated.
A ASHLING CUNNINGHAM
87 days ago

Unforgettable Customer Care at schuh.ie: A Heartfelt Thank You to Katie

Let me share my recent experience at schuh in the Pavilions, Swords. As I strolled in looking for the perfect pair of Converse shoes, I was incredibly fortunate to be assisted by Katie. Her level of service went above and beyond my expectations. Katie not only helped me find the ideal pair of shoes but also took the time to ensure I was signed up for a loyalty card on my phone, a gesture that truly made me feel valued as a customer. Her helpful nature and dedication to customer satisfaction are a testament to the outstanding service at schuh. Thank you, Katie, for your exceptional assistance and for making my shopping experience at schuh.ie unforgettable. Your dedication to going the extra mile has truly left a lasting impression on me.
A ASHLING CUNNINGHAM
87 days ago

Going the Extra Mile: A Heartfelt Experience at Schuh

Stepping into the Schuh store at Pavilions in Swords for a pair of Converse was a delightful experience that I feel compelled to share. I had the pleasure of being assisted by the wonderful Katie, whose exceptional service exceeded my expectations. Not only did Katie help me find the perfect pair of sneakers, but she also took the time to ensure that I was set up with a loyalty card on my phone, going above and beyond to enhance my shopping experience. Thank you, Katie, for your outstanding customer service and dedication to making my visit memorable. I will definitely be returning to Schuh for all my footwear needs, knowing that exceptional service awaits me each time.
K Karl Ivers
87 days ago

Stepping Into Excellence at Schuh: A Testimonial of Outstanding Service

After a delightful visit to Schuh in Swords Pavilion, I simply had to share my experience. My quest for a pair of striking red Doc Martens led me to the store, where I had the pleasure of being assisted by the exceptional Katie. Initially facing a slight setback with only one boot being found, Katie's dedication and determination shone through as she meticulously searched until the missing piece was uncovered. Her unwavering commitment to customer satisfaction truly sets her apart as an invaluable asset to the store. Not only was Katie highly knowledgeable about the products, but her warm demeanor and genuine willingness to help made my shopping experience all the more enjoyable. Kudos to Schuh for having such a stellar team member like Katie, who embodies the essence of outstanding service and genuine care for customers. A visit to Schuh is not just about finding the perfect pair of shoes, but also about encountering exceptional service that leaves a lasting impression. Thank you, Katie, and Schuh, for a truly memorable shopping experience!
K Karl Ivers
87 days ago

Unveiling Exceptional Service: A Schuh Experience to Remember!

Stepping into the Schuh store at Swords Pavilion was like entering a treasure trove of footwear wonders. My quest for a pair of striking red Doc Martens led me to interact with the lovely Katie. Despite facing a minor hiccup of only finding one boot at first, Katie's determination and dedication shone through. Her unwavering commitment to customer satisfaction was truly commendable, as she persevered until finally locating its perfect pair. Not only did she exemplify exceptional customer service, but her polite and helpful nature added a touch of warmth to the entire shopping experience. Thank you, Schuh, for not only providing top-notch products but also for having incredible staff like Katie who go above and beyond to ensure customer delight. This memorable experience has truly made me a lifelong fan of Schuh!
K Karl Ivers
87 days ago

Unwavering Dedication and Outstanding Service at Schuh Swords Pavilion

Embarking on a quest for the perfect pair of red Doc Martens, my journey led me to Schuh in Swords Pavilion shopping center. Amidst the vast array of shoes, I encountered a beacon of customer service in the form of Katie. Although faced with the challenge of locating just one boot from the desired pair, Katie exhibited relentless determination and unwavering dedication in her pursuit. Her commitment to providing exceptional service shone through as she tirelessly searched until the elusive boot was triumphantly uncovered. Katie's assistance transcended mere professionalism; her innate kindness, politeness, and helpfulness resonated deeply, elevating my shopping experience to a memorable encounter. In a bustling retail environment where personalized attention can sometimes be scarce, Katie's genuine care and persistence stood out as a testament to Schuh's commitment to customer satisfaction. With a shining example like Katie, Schuh has undoubtedly won not just a customer, but a loyal advocate who will always remember the exceptional service received.
L Lucifer __oO
95 days ago

A Customer Service Delight: A Sweet Surprise with schuh.ie

When I stumbled upon schuh.ie, I couldn't help but remember the famous phrase, "Life is like a box of chocolates; you never know what you're gonna get." Reading mixed reviews, my curiosity piqued. Yet, contrary to the uncertainty, my experience was a delight from start to finish. Venturing to their store in Dublin, I was greeted by a team of exceptionally kind and attentive staff, transforming my shopping trip into a memorable experience. Their guidance led me to not one but two pairs of shoes, an unexpected treat. Placing an order, I anticipated a wait of 1-5 days for one pair, but to my surprise, it arrived promptly the very next day at 11:00. The speed and efficiency left me truly impressed. For anyone seeking exemplary customer service and a seamless shopping experience, schuh.ie is an absolute must-visit.
L Lucifer __oO
95 days ago

A Delightful Surprise at Every Step

Allow me to share my recent experience with schuh.ie, akin to unwrapping a box of chocolates - each moment a delightful surprise. Stepping into their shop in Dublin, I was greeted by a team of warm and friendly customer service representatives, their assistance proving invaluable. Amidst a vast array of options, I found myself leaving with not one, but two pairs of shoes, a testament to the quality and appeal of their selection. Placing an order with an estimated delivery time of 1-5 working days, I was taken aback when my shoes arrived promptly the very next day at 11:00. Such efficiency and commitment to customer satisfaction truly left me impressed and satisfied beyond measure. schuh.ie has undoubtedly exceeded my expectations in every aspect, from their exceptional service to the seamless delivery process. For anyone seeking a shopping experience that promises both quality and efficiency, I wholeheartedly recommend schuh.ie - a true embodiment of excellence in every step of the way.
L Lucifer __oO
95 days ago

A Treat for the Sole: Schuh.ie Delivers Exceptional Service

From the moment I stepped into Schuh's Dublin store, I was greeted with warmth and professionalism that set the tone for a remarkable shoe shopping experience. The customer service team went above and beyond to assist me, offering valuable insights and guidance without any pressure to make a purchase. I left the store with not one but two pairs of shoes, each reflecting the high quality and diverse selection that Schuh is known for. The anticipation of waiting for the delivery of one pair was quickly dispelled when they arrived promptly the next day, exceeding my expectations in terms of speed and efficiency. Schuh.ie truly stands out in the sea of online retailers, embodying the essence of a box of chocolates - a delightful surprise with each interaction. My journey with Schuh was nothing short of seamless and satisfying, leaving me impressed and eager to return for more shoe-shopping adventures. Thank you, Schuh, for setting the bar high when it comes to exceptional service and product delivery.
C Colin
152 days ago

Exemplary Customer Experience at Schuh.ie

Having recently purchased a pair of shoes from Schuh in Blanchardstown, Dublin, I felt compelled to share my fantastic experience. Initially unable to find the desired pair in-store despite the stock system showing availability, I opted for online ordering with next day delivery. Unfortunately, a mishap occurred with my order due to miscommunication in-store. Upon contacting customer service, I was pleasantly surprised by their swift response and genuine concern. They not only rectified the situation promptly but also ensured that my shoes were on their way without any delay. The level of professionalism and dedication displayed by the team truly set them apart in the realm of customer service. In a world dominated by online shopping, Schuh's commitment to excellence shines brightly. They seamlessly navigated through the complexities of the process, leaving me in awe of their efficiency. This experience reaffirmed my trust in the brand and solidified my loyalty as a customer. Schuh.ie has not only delivered a pair of shoes but also an exemplary customer experience that exceeded all expectations. Kudos to the team for their outstanding service and for redefining the standards of online retail.
C Colin
152 days ago

Turning Frustration into Gratification: A Schuh.ie Success Story

Embarking on a quest for the perfect pair of shoes can be an exciting journey until unexpected hurdles get in the way. This was the case for me when I visited Schuh in Blanchardstown, Dublin. Despite their stock system's assurance of having 5 pairs of my desired shoes, disappointment struck as they were nowhere to be found in-store. However, the narrative took a turn for the better when I decided to order online from schuh.ie. Anticipating next day delivery, a hiccup in the order process led to a delay. Disheartened, I reached out to customer service for an explanation. Contrary to my expectations, the representative not only rectified the error but also displayed empathy and accountability for the inconvenience caused. Navigating the intricacies of the supply chain, the shoes embarked on a global adventure from the original store to the UPS warehouse and back to me. The once frustrating experience transformed into a gratifying one as the meticulously handled delivery finally arrived. Schuh.ie might have faced challenges in meeting modern demands of online shopping, but their commitment to resolving issues and ensuring customer satisfaction shines through. This experience taught me that amidst the complexities of e-commerce, genuine care and effective communication can turn a customer's dismay into delight. Thank you, Schuh.ie, for turning a potential disaster into a success story.
C Colin
152 days ago

A Touch of Excellence: My Experience with Schuh.ie

Upon stumbling across Schuh in Blanchardstown, Dublin, I embarked on a journey to find the perfect pair of shoes. Despite the stock system displaying availability, the specific pair I desired was not in-store. This hiccup didn't deter me, as I swiftly resorted to the online platform on a Monday, opting for next day delivery. Expecting a seamless delivery process, I was met with an unforeseen challenge caused by an error in the initial order. However, this setback turned into an opportunity to witness exceptional customer service in action. Despite the initial delay, the Schuh team promptly rectified the situation, albeit with a revised delivery timeline. Although the delivery timeframe was extended, the transparency and professionalism displayed during this period was commendable. The team's willingness to address the issue and provide clarity on the revised process highlighted their dedication to customer satisfaction. In a digital era dominated by swift online transactions, Schuh's commitment to resolving challenges with grace and efficiency truly stands out. This experience not only showcased their integrity but also reinforced their customer-centric approach. My encounter with Schuh.ie was a reminder that amidst the vast realm of online shopping, genuine care and attentiveness towards customers can set a brand apart. Thank you, Schuh, for transforming what could have been a disappointing experience into one filled with understanding, communication, and a touch of excellence.
L Lucy Keyes
155 days ago

Transformative Customer Service Experience with Meagan 064 at Schuh

I can't help but express my gratitude for the exceptional service I received from Meagan 064 at Schuh, Crescent Shopping Centre Limerick. Her warm and helpful demeanor truly made my shopping experience memorable. Not only was she knowledgeable about the products, but she went above and beyond to assist me in selecting the perfect pair of Doc Martens. Meagan's genuine care and attention to detail transformed what could have been a mundane shopping trip into a delightful and stress-free one. Her expertise and friendly approach made me feel valued as a customer, and I left the store feeling confident in my purchase. Schuh, you have a gem in Meagan 064, and I will undoubtedly return for future footwear needs, knowing that I will receive top-notch service. Thank you, Meagan, for making my day and for setting the bar high when it comes to exceptional customer service.
L Lucy Keyes
155 days ago

Transformed My Shoe Shopping Experience with Meagan 064 at Schuh

My recent visit to Schuh, Crescent Shopping Centre Limerick, turned into a delightful experience thanks to the exceptional assistance provided by Meagan 064. From the moment I encountered her, Meagan's bright personality and genuine willingness to help made all the difference. Her knowledge and expertise guided me through the selection process, particularly with my choice of Doc Martens. Meagan's patience and attention to detail ensured that I found the perfect pair, tailored to my needs and preferences. I cannot thank Meagan enough for her outstanding customer service. She not only made my purchase seamless but also turned what could have been a regular shopping trip into a memorable and enjoyable moment. Schuh is truly fortunate to have such a dedicated and kind-hearted team member like Meagan 064.
L Lucy Keyes
155 days ago

Meagan 064 from Schuh: A Guiding Light in My Shoe Shopping Journey

My interaction with Meagan 064 at Schuh in Crescent Shopping Centre, Limerick was nothing short of exceptional. Meagan's warm demeanor and genuine interest in assisting me left a lasting impression. Her knowledge and enthusiasm for footwear, especially Doc Martens, made the whole process not just easy, but enjoyable. Meagan's helpfulness and patience in helping me select the perfect pair of shoes truly set her apart. Her customer service skills shone brightly, making me feel valued and respected as a customer. Thanks to her assistance, I left Schuh with not just a great pair of shoes, but also a smile on my face. Meagan 064 is a true asset to Schuh, and I cannot thank her enough for making my shopping experience memorable. Her dedication to customer satisfaction is commendable, and I look forward to returning to Schuh, knowing that I'll be in good hands with Meagan around. If you're looking for a seamless and delightful shopping experience for your footwear needs, I highly recommend seeking out Meagan 064 at Schuh. Her professionalism and friendliness will make you a loyal customer in no time!

Introduction

Schuh.ie is an online retail platform that offers a wide range of footwear for men, women, and children. With a focus on trendy and fashionable shoes, Schuh.ie has become a go-to destination for shoe enthusiasts in Ireland. In this editorial review, we will delve into various aspects of Schuh.ie, including its pros and cons, user experience, pricing, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.

Pros and Cons

  • Pros:
    1. Extensive collection of trendy and fashionable footwear
    2. Easy-to-navigate website with a user-friendly interface
    3. Competitive pricing and regular promotional offers
    4. Flexible returns and exchanges policy
    5. Dedicated customer service team
  • Cons:
    1. Limited physical store locations in Ireland
    2. International shipping may incur additional costs

User Experience

Schuh.ie provides a seamless user experience with its intuitive website design and easy navigation. The search and filter options enable users to quickly find their desired footwear. The product pages offer detailed descriptions, multiple images, and customer reviews, aiding users in making informed purchasing decisions. Additionally, the responsive design ensures a consistent and pleasant browsing experience across different devices.

Pricing and Value for Money

Schuh.ie offers competitive pricing, especially considering the quality and trendy nature of their footwear. Regular promotions and discounts further enhance the value for money. While some high-end brands may have higher price tags, the overall pricing of Schuh.ie's products remains reasonable, making it an affordable option for customers seeking fashionable footwear.

Customer Service

Schuh.ie takes pride in its dedicated customer service team that strives to provide prompt and helpful assistance to customers. They can be contacted via phone, email, or live chat, and are known for their friendly and knowledgeable approach. Customers with queries or concerns receive quick responses and satisfactory resolutions, ensuring a positive experience.

Product Quality and Selection

Schuh.ie maintains a high standard of product quality, offering footwear from renowned brands known for their durability and style. The selection covers a wide range of styles, including sneakers, boots, sandals, and more, catering to diverse tastes and preferences. From casual everyday shoes to formal footwear, Schuh.ie showcases a variety of options that meet different fashion needs.

Website Usability

Schuh.ie's website stands out for its user-friendly interface and seamless navigation. The well-organized layout allows users to browse through different categories effortlessly. The search and filter functions enable users to narrow down their options based on size, brand, color, and other specifications, simplifying the shopping process. Overall, the website provides a hassle-free and enjoyable experience to its users.

Returns and Exchanges

Schuh.ie maintains a flexible returns and exchanges policy to ensure customer satisfaction. Customers can return or exchange their purchases within a specified period, provided the products are in original condition and accompanied by the proof of purchase. The process is straightforward, and Schuh.ie aims to resolve any issues promptly, offering refunds, exchanges, or store credits as per the customer's preference.

Promotions and Discounts

Schuh.ie frequently offers promotions and discounts, making it an attractive platform for budget-conscious shoppers. These promotions can include seasonal sales, clearance discounts, or exclusive discount codes. Subscribing to Schuh.ie's newsletter or following their social media channels helps customers stay informed about ongoing promotions and grab exciting deals.

Reputation

Schuh.ie has established a strong reputation as a reliable and trustworthy retailer within the Irish market. This reputation is built on their commitment to offering quality footwear, excellent customer service, and a seamless shopping experience. With a loyal customer base and positive reviews, Schuh.ie has become a trusted destination for shoe enthusiasts across Ireland.

Payment Options

Schuh.ie provides multiple secure payment options, including major credit/debit cards and popular online payment gateways. This ensures convenience and flexibility for customers while upholding strict security measures to safeguard personal and financial information.

Loyalty Programs

Schuh.ie offers a loyalty program that rewards customers for their repeat business. Members receive exclusive benefits, such as early access to sales, personalized recommendations, and special offers. The loyalty program enhances customer engagement and incentivizes continued loyalty towards Schuh.ie.

Customer Reviews

Customers' reviews are an essential part of Schuh.ie's website, providing valuable insights into product quality, sizing, and overall satisfaction. Transparently displayed on the product pages, these reviews help potential buyers make informed decisions. Schuh.ie encourages customers to share their experiences, ensuring authenticity and credibility in user-generated content.

Community Involvement

Schuh.ie actively engages in community involvement initiatives, collaborating with local charities and organizations. Through these partnerships, the company supports various social causes, contributing to the betterment of communities across Ireland. Schuh.ie's commitment to social responsibility demonstrates their dedication to making a positive impact beyond retail.

Shipping and Costs

Schuh.ie offers reliable shipping services to customers in Ireland and internationally. The shipping costs vary based on the delivery location and order value. While standard shipping rates apply, Schuh.ie occasionally provides free shipping promotions, benefiting customers by reducing their overall costs. The timely delivery and secure packaging ensure a satisfactory shopping experience.

In conclusion, Schuh.ie stands out as a reputable online retailer for footwear, offering a diverse selection, competitive pricing, excellent customer service, and a seamless user experience. With its commitment to quality, style, and community involvement, Schuh.ie has gained the trust and loyalty of customers in Ireland. Whether it's the latest trends or timeless classics, Schuh.ie ensures customers find the perfect pair of shoes while enjoying a trusted and enjoyable online shopping experience.