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Schutz is a Brazilian footwear brand that has become extremely popular in the US and other countries in recent years. The brand specializes in creating trendy and fashionable shoes for women, and their collection includes a vast range of styles, from pumps and sandals to loafers and boots. The company's website, schutz-shoes.com, is their primary sales platform and offers an extensive selection of shoes, accessories, and clothing items.
Pros and Cons
Pros:
- Large collection of footwear, accessories, and clothing items.
- Trendy and fashionable designs.
- Affordable pricing.
- Free shipping and returns within the US.
- User-friendly website.
- High-quality products made using premium materials.
Cons:
- Limited selection of sizes for some designs.
- International shipping can be expensive.
- Returns policy is not very flexible.
User Experience
The Schutz website has an attractive and user-friendly design that makes it easy for customers to find and purchase products. The website features an extensive collection of shoes, accessories, and clothing items, which are categorized into various sections, making it easy for customers to navigate and find their desired products. Additionally, the website provides multiple high-resolution images of each product, along with detailed descriptions and reviews, giving customers a clear idea of what they are buying.
Pricing and Value for Money
Schutz offers a great value for money, with their products ranging from $60 to $300. The prices of their products are reasonable, considering the quality of materials used and their unique designs. Schutz also offers frequent discounts and promotions that enable customers to avail of their products at even more affordable prices.
Alternatives
Some popular alternatives to Schutz include Steve Madden, Sam Edelman, and Vince Camuto. These brands have an extensive collection of trendy and fashionable footwear and accessories, and their prices are similar to those of Schutz.
Customer Service
Schutz's customer service team is highly responsive and provides quick and helpful solutions to customers' queries and concerns. The company also has a helpful FAQ section, which answers most common customer queries.
Product Quality and Selection
Schutz offers high-quality products made using premium materials that are durable and comfortable to wear. The company's selection of products consists of trendy and fashionable designs that cater to various fashion preferences and occasions.
Website Usability
The Schutz website is highly user-friendly and easy to navigate, which allows customers to find and purchase products effortlessly. The website's design is attractive and visually appealing, and the search bar and product categories make it easy for customers to find their desired products.
Returns and Exchanges
Schutz offers free returns and exchanges within the US if the product is returned within 30 days of purchase. The product must be in its original condition, and the customer must have the original packaging, tags, and labels. However, returns and exchanges for international orders are not free, and customers are responsible for all shipping and handling fees.
Promotions and Discounts
Schutz frequently offers discounts and promotions for their products, which enables customers to purchase their products at even more affordable prices. Customers can avail of these promotions by subscribing to the company's newsletter or by following them on social media.
Reputation
Schutz is a highly reputable brand that has gained a loyal customer base due to its trendy and fashionable designs, high-quality products, and affordable pricing. The company has received positive reviews from customers on various platforms, including social media, review sites, and online marketplaces.
Payment Options
Schutz accepts multiple payment methods, including major credit cards like Visa, Mastercard, and American Express, along with Paypal.
Loyalty Programs
Schutz currently does not offer any loyalty programs or reward schemes for its customers.
Customer Reviews
Schutz has a significant number of positive reviews from satisfied customers, with many praising the brand's trendy and fashionable products, high-quality materials, and excellent customer service.
Community Involvement
Schutz is active on various social media platforms, where they engage with their customers and promote their products. The company also supports various charitable causes and collaborates with different influencers and fashion bloggers.
Shipping and Costs
Schutz offers free standard shipping within the US, and orders are usually delivered within 5 to 7 days. The company also offers expedited shipping for an additional fee. However, international shipping can be expensive, and customers are responsible for all customs and duty fees.
Conclusion
Overall, Schutz is an excellent brand that offers trendy and fashionable products at reasonable prices. The company's website is easy to use, and their customer service team is highly responsive and helpful. Their high-quality products and exciting promotions make them a great choice for fashion-conscious women who want to look stylish without spending a fortune.
Review Description: Avoid, the worst customer service experience! Customer service is full of amateurs, zero follow up system and just copy paste generic messages. Please save your money and spend it elsewhere. The shoes aren't that great of a quality either. Back and forth for nearly five months and I still haven't received my refund in full.
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Reviewer Name: Sarah Catherine Ehlen
Review Submission Date: 2022-12-17
Review Title: This is without a doubt the worst…
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Review Description: This is without a doubt the worst company to deal with. I would highly recommend that you do not buy any products of theirs online. They do not have customer service. I can’t help but believe that this company is a bit of a scam. Just feel that it is fair to give people out there a warning.
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Reviewer Name: Louise Kohlheim
Review Submission Date: 2022-12-05
Review Title: Do NOT order from their website
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Review Description: Do NOT order from their website! Ordered some shoes from their website, keeping one pair but returning the others but their return policy is all over the place and they are not responding with my return label. All shoes being returned have not been worn and are in original packing. No communication in response to the return process form. A couple of pairs they randomly said could only be exchanged and then on pair they asked for a picture?? Just that one pair?! Who is running this company.
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Reviewer Name: Rach Brown
Review Submission Date: 2022-10-28
Review Title: Terrible experience
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Review Description: Terrible experience, zero customer service. Unless you know your size and are certain you won't be returning the item, go ahead and order. Otherwise avoid this place like plague. Honestly their customer care is the definition of the worst online shopping experience.
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Reviewer Name: Angie Figueroa
Review Submission Date: 2022-10-22
Review Title: Yes I purchased an order online that…
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Review Description: Yes I purchased an order online that oder online for some Jordan 4 then I got email stating they don't sell the product I told the why would they take my money supposedly they don't sell itemDO NOT DO. OT BUY FROM THEMThey are scammers
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Reviewer Name: Gillian Linard
Review Submission Date: 2022-09-24
Review Title: I was sent a 20% off coupon to be used…
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Review Description: I was sent a 20% off coupon to be used on my 1st order. It didn't work as the full details ( full priced merch only ) were not disclosed.THIS IS lying by omission and this is going to be posted ALL OVER THE INTERNET.
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Reviewer Name: Gemini Fairy
Review Submission Date: 2022-09-22
Review Title: I ordered two pairs of shoes on Sept…
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Review Description: I ordered two pairs of shoes on Sept 2nd. One pair was cancelled due to "damage preparing for shipping" It is now 4 weeks later and the other pair has not shipped. No email. No notification. And not responding to chat. I am filing fraud charges with PayPal. It is 2022 and this is disgusting. I will NEVER order from this shady company again.
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Reviewer Name: L C
Review Submission Date: 2022-09-09
Review Title: 5 stars for the reviews!!
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Review Description: 5 stars for the reviews!!! You ladies saved me from purchasing 5 pairs of shoes totaling well over $1000. I was just about to check out and thought perhaps I should check the reviews first! I have never seen a site with all 1 star (some not even wanting to give that)!! THANK YOU .....THANK YOU ALL !!!!!!!!!!!!
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Reviewer Name: Adrian Donev
Review Submission Date: 2022-09-03
Review Title: I ordered the large black croc tote
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Review Description: I ordered the large black croc tote. I think it’s their only bag and it’s the flimsiest bad, has no shape, very thing and cheap material. Over $200 wasted on a bag. Don’t buy anything here!!!
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Reviewer Name: Tony Saunders
Review Submission Date: 2022-06-09
Review Title: I would give no stars if poss
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Review Description: I would give no stars if possThey say they have refunded my money but the money has not actually been refunded. They don’t respond to my emails.Terrible company