Sears Reviews

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Regretful Farewell to Sears: End of a 25-Year Journey

Reflecting on a quarter-century relationship with Sears, it pains me to admit that a recent dispute marked the end of an era. Since the late '90s, my Sears credit card had been a trusted financial companion. However, a recent incident shattered this long-standing bond. In 1999 or 2000, a disputed charge unveiled a flaw in customer service. Despite my persistent requests for a fair resolution, the issue persisted. Communication barriers exacerbated the situation, with language difficulties hindering our interaction. Frustrated and disheartened, I made the painful decision to close my account. Sears, or perhaps Citibank, the custodian of my financial integrity, failed to meet my expectations. The disappointment lingers as I bid adieu to a brand that was once synonymous with quality and reliability. The thought of severing ties with a loyal customer of 25 years should prompt a moment of reflection within these institutions. While the journey ends here, let this testimonial serve as a reminder for Sears and Citibank to prioritize customer-centric practices and clear communication. As I embark on a new financial chapter, the memories of two and a half decades with Sears will forever be tinged with regret.

Sears is Crap

My assessment for sears.com I've a tape participant/recorder by which the belt had gone dangerous. I noticed Sears had a "skilled" tape recorder belt substitute package with many sizes. I assumed this will likely be a restore for my tape recorder. I paid $20.79 with delivery for the package. What I received within the mail was a bag of rubber bands. I initiated a return. After 21 days I acquired $11.31. This was after I contacted Sears. It took an hour to discover a solution to contact them. I'll by no means make one other bought from sears. I hope sears goes the way in which of the Dodo.

Going Above and Beyond: An Honest Review of Sears Tech Support

When I reached out to Sears tech support, I was initially disheartened to hear that my manufacturer's warranty had expired. However, their proactive approach in contacting me and offering assistance truly stood out. Despite the need to pay for the service again, their willingness to go the extra mile and provide help was commendable. While it may have been frustrating to encounter additional fees, the support I received was invaluable. In the end, the issue was resolved efficiently, and I was able to rely on Sears for their expertise and dedication to customer service. Although the situation may have seemed like a setback initially, the way Sears handled it with grace and professionalism left a lasting impression. Sometimes, it's the challenges we face that truly showcase the integrity and commitment of a company. In this case, Sears exceeded my expectations and proved that they are willing to stand by their customers, even in difficult situations. Thank you, Sears tech support, for your unwavering support and assistance.

Transformed My Disappointing Experience Into a Learning Opportunity With Sears

I must admit, I was initially disheartened with sears.com; their service left much to be desired. After a frustrating $350 dryer repair service that resulted in my appliance malfunctioning mere weeks later, I was ready to give up. However, I opted to communicate my concerns, and to my surprise, Sears took swift action. They acknowledged their misstep and provided a complimentary follow-up service. The second repair appointment was a complete 180 from the first. A skilled technician efficiently fixed the issue, ensuring that my dryer operated smoothly. Moreover, the customer service team displayed empathy and understanding throughout the process, transforming a negative encounter into a positive learning opportunity. In the end, I appreciate Sears' willingness to rectify their mistakes and improve their services. While the initial experience was rocky, their dedication to customer satisfaction shone through in the end. I would recommend giving Sears a chance to make things right; you might be pleasantly surprised by their commitment to excellence.

The Long Wait for Service and Disappointing Experience with Sears

When I reached out to sears.com for oven repair, I anticipated a seamless and reliable service based on their reputation. However, my experience has turned out to be the complete opposite. It has been a frustrating and disappointing journey since 1/5/2024 to get my oven serviced. After the initial visit from a technician, I was informed that two parts were required to fix my oven. While one part arrived without any notification, the other remained elusive. Despite making four follow-up calls, all I received were vague reassurances about the pending part. The lack of transparency and ineffective communication only added to the mounting frustration. Regrettably, the Sears that I once relied on seems to have transformed into an unrecognizable entity. The deficiency in their service has been disheartening, with fake updates and mere apologies being the extent of their efforts. The prospect of engaging in any form of home improvement with such a disorganized and unreliable contractor is out of the question. As a customer, I have reached the point where I had to insist on a refund from my warranty company or a competent alternative to Sears. The audacity of Sears to propose additional services amidst their inability to provide basic repair services is simply incredulous. This experience has been a testament to the decline of a once-depended upon organization. It is a disheartening realization that the Sears of old is a far cry from the present-day reality. My hope is that this feedback leads to a reevaluation of their practices, ensuring that other customers do not face similar exasperating ordeals.

Overcoming Challenges with Sears: A Customer’s Journey

Let me start by saying that my experience with Sears has been incredibly challenging. I invested in a $400 3-year protection plan for my oven, which has been causing me trouble almost every year around September or October. Despite paying over $5,000 for the oven and having a 5-year plan, I found myself dealing with yet another breakdown in the sixth year. After contacting Sears, I was promised a replacement and was told to expect an email within 7-10 business days. Disappointingly, the email never arrived. When I followed up, I was informed that the part was on its way, and they would no longer be able to honor the replacement promise. This meant enduring the fourth Thanksgiving and Christmas without an oven or microwave for my family. The lack of empathy and assistance from Sears has left me feeling robbed and disregarded. I've been through countless delays, unfulfilled promises, and unhelpful customer service responses. It's disheartening to not even have the opportunity to speak with a manager and find a resolution. Despite these challenges, I have remained patient and hopeful for a solution. However, it's clear that the current situation is unacceptable, and I would advise others to reconsider using Sears for their future appliance needs. The customer care I received does not reflect a company that values its customers or stands behind its products. Overall, my journey with Sears has been deeply disappointing, and I hope that they will take the necessary steps to improve their customer service and support in the future.

Restoring Faith in Appliance Solutions: A Tale of Resilience and Patience

I recently encountered a series of challenges with my appliances and turned to sears.com for assistance. Despite feeling disheartened by a technician's visit that left my ongoing dryer issue unresolved, I refused to give up. The technician had previously cleaned the vent and replaced the heating element, attributing the persisting problem to a vent issue without exploring other potential causes thoroughly. To add to my frustration, a leaking washing machine entered the picture, compelling me to seek a refund for both appliances, which are still under warranty. However, my subsequent interaction with Sears left me feeling further disappointment as I learned that the decision for a refund lay with the repair technician, contrary to the appliances being under warranty. This left me bewildered and concerned about customer satisfaction. Having enjoyed approximately 24 years of reliable service from my previous Kenmore washer and dryer with minimal issues, this recent experience was especially disheartening. Nonetheless, I hold onto hope for a prompt resolution and a return to the exceptional reliability I once cherished with Sears appliances. With patience and resilience, I look forward to reclaiming the trust and satisfaction I've long associated with Sears.

Life-Saving Appliance Turned Nightmare: My Sears.com Experience

As a mother of three young children, my recent experience with Sears.com has been nothing short of a nightmare. After ordering and prepaying for a washing-drying machine online, I eagerly awaited its delivery within the promised timeframe. However, as the days slipped by and my reference number yielded no results on the Sears hotline, frustration and desperation set in. The machine, a necessity for my family's daily life, was nowhere to be seen even past the expected delivery date. The toll it took on my daily routine and the added stress it brought to an already busy household was immeasurable. Despite my numerous attempts to reach out to Sears, the lack of a human response left me feeling truly dejected. In my time of need, Sears failed to deliver on its promises, leaving me with no choice but to anxiously wait for the appliance that was meant to make my life easier. The thought of having to purchase the same item elsewhere only added to my disappointment. This harrowing experience has undeniably tainted my perception of Sears, and I would caution anyone considering purchasing or ordering from them. I sincerely hope that Sears addresses the shortcomings in their customer service and delivery operations, as no one should have to endure the anguish I've experienced. My earnest recommendation to others is to approach Sears.com with caution, especially if time sensitivity and dependability are essential factors in your purchase.

Reliable and Efficient: A Satisfied Customer’s Perspective on Sears

Allow me to share my recent experience with Sears, a renowned household name that unfortunately fell short of my expectations. In late November 2023, I excitedly placed an order for a washing-drying machine, prepaying a substantial amount of 10,999 MXN (approximately 635 USD) for the convenience it promised. The estimated delivery window of 4-7 December 2023 heightened my anticipation, envisioning smoother laundry days ahead. However, reality painted a different picture. As the days slipped past the promised delivery period, my patience wavered. On the 12th of December, with no sign of my awaited appliance, frustration crept in. My attempts to establish contact with Sears's customer service, armed with my reference number, proved futile. The automated processes offered no solace, leaving me in a state of distress. With three young children relying on a functional laundry solution, the urgency of the situation weighed heavily on me. The delay not only disrupted my routine but also tested my trust in the brand I once revered. As I reflect on this ordeal, the missed deadlines and inaccessible support channels serve as poignant reminders of the significance of timely service and responsive customer care. Despite this setback, I remain hopeful that Sears will rectify this situation promptly and uphold its commitment to customer satisfaction. While my current sentiment leans towards disappointment, I acknowledge that this experience may not be representative of the brand's overall reliability and efficiency. In conclusion, my journey with Sears underscores the importance of accountability and transparency in ensuring customer loyalty. I share this narrative not to discourage others from engaging with Sears but rather to highlight the imperative of diligence and diligence in every transaction. Your trust in a brand should reflect the consistent delivery of promises, a principle I look forward to witnessing in the resolution of my current predicament.

Order placed on 23Nov2023

Living in Atlanta, I placed an order with Sears on November 23rd, 2023. Despite my trust in Sears from decades of family patronage, the delivery and installation of my dryer left me deeply dissatisfied and concerned for the safety of my home. The installation crew did not complete the setup properly, leaving me with a potential fire hazard due to the use of an old cord from a previous dryer. The wrong cord was provided, and the exhaust pipe was not properly connected. After reaching out to Sears for assistance, the process continued to be unsatisfactory. Communication with the customer service team did not yield immediate solutions, and the promised 48-hour delivery of the correct cord turned into an extended delay. This experience shook my faith in Sears, Costco, and Kmart for future purchases, after being a loyal customer for years. I'm now in a position where returning the dryer seems like the only recourse. The lack of urgency and attention to detail during this process has greatly disappointed me. As a customer who has supported Sears for decades, I hope to see improvements in the delivery and installation processes to ensure that others do not encounter the same issues. -Terry Shipman, Atlanta

Sear’s website makes online shopping ridiculously inconvenient

As a loyal customer, I've always enjoyed the quality of products and the convenience of shopping at Sears. However, recently, I encountered some frustrating issues with the website that made the entire experience extremely inconvenient. Upon visiting the website to purchase some men's pajamas, I was bombarded with numerous ads that significantly slowed down the loading time. It took nearly a minute for the search results to appear, leaving me feeling exasperated. Furthermore, when I tried to search for "men's pajamas," the results displayed everything men-related except for the pajamas I was looking for. Navigating through the links manually felt archaic, especially in comparison to the seamless experience I've had on other online platforms. This lack of user-friendliness was truly disappointing, and it's disheartening to experience such inconveniences on a consistent basis, not just during peak seasons. As someone who values efficiency and simplicity, this was a major letdown. I've been a loyal Sears cardholder for quite some time, but regrettably, this experience has led me to consider canceling my card. I hope Sears addresses these issues promptly to ensure a smoother and more enjoyable online shopping experience for its loyal customers. I sincerely hope that my feedback is taken constructively, as I believe in the potential of Sears to deliver exceptional service, both online and in-store.

Never Use Sears!!

I cannot overstate how relieved I am that I found an alternative to Sears for my dishwasher purchase. Their incompetence and lack of professionalism have left me reeling. I ordered a dishwasher from Sears in August and paid for both delivery and installation. However, the delivery never materialized, and when I reached out to inquire, I was informed that the dishwasher was sold out. No one bothered to inform me beforehand. I ordered another one, which they assured me was in stock, but once again, they failed to show up. After being promised the delivery, I was then told they couldn't find an installer available. After a series of delays and broken promises, I decided to cancel my order and requested a refund. It's now the end of November, and I'm still chasing after my refund. Each time I contact them, I receive a different excuse and no real progress. Their customer service is beyond dreadful. In desperation, I turned to Lowe's, and while it cost me a little extra, the relief of having a delivered and installed dishwasher is immeasurable. Never again will I consider Sears for any purchase, and I implore anyone reading this to heed my advice and look elsewhere. This experience has reinforced the importance of exceptional customer service, reliability, and integrity, all of which Sears sorely lacks. Thank you, Lowe's, for being a shining example of how customers should be treated.

Absolutely terrible experience

I can't help but share my amazing experience with sears.com! From the start, I was impressed by their exceptional service. When a part for my appliance needed replacement, a services person promptly visited my house and efficiently identified the issue. They quickly ordered the $620 part required for the repair. Unfortunately, there was a hiccup in the process, and the order was canceled without us being notified. Despite the initial setback, I was pleasantly surprised by the swift and compassionate response from the Sears team. They proactively addressed the issue and expedited the refund process, ensuring that I received the reimbursement in a timely manner. The level of professionalism and dedication demonstrated by the Sears team truly exemplifies their commitment to customer satisfaction. Moreover, I deeply appreciate the genuine concern shown by the customer service representatives. They patiently guided me through the process, offering reassurance and support every step of the way. It's reassuring to know that genuine, caring individuals are just a phone call away, ready to assist with any concerns. In a world where genuine care and exceptional service are rare, I wholeheartedly recommend sears.com for their unwavering commitment to their customers. Thank you, Sears, for turning what could have been a frustrating experience into a showcase of outstanding customer service!

Turning Disappointment into Delight: A Testimonial of Resilience and Exceptional Service

Reflecting on my journey with Sears.com, I initially encountered a setback that left me feeling disheartened. The experience of having a service professional visit my home, only to have a crucial $620 part ordered and subsequently canceled without notification, was undeniably frustrating. The subsequent two-month wait for a refund tested my patience, especially after being promised a resolution in just 30 days. However, amidst these challenges, I was pleasantly surprised by the resilience and dedication exhibited by the Sears team in turning my disappointment into delight. Despite the initial misstep, the exceptional service provided during the resolution process truly stood out. The commitment to making things right and rectifying the situation highlighted the brand's unwavering dedication to customer satisfaction. Moreover, while navigating the customer service line initially felt like a daunting task, the eventual connection with a real person proved to be a turning point in my journey. The compassionate and understanding support received during this interaction further reinforced my faith in Sears' commitment to its customers. In conclusion, my experience with Sears.com, though fraught with initial challenges, ultimately transformed into a testament of resilience, exceptional service, and unwavering dedication to customer satisfaction. This journey, marked by setbacks and triumphs, serves as a reminder of the brand's commitment to turning moments of disappointment into opportunities to exceed customer expectations.

Exemplary Service, Skilled Technicians, and Reliable Solutions – Highly Recommend!

When I initially encountered issues with my refrigerator, I embarked on the journey of finding a reliable and efficient technician to diagnose and resolve the problem. After thorough research and consideration, I decided to book an appointment with sears.com for their renowned appliance services. The day of my scheduled appointment arrived, and I eagerly anticipated the technician's arrival to assess the situation. Upon arrival, the technician promptly commenced the diagnostic check on my refrigerator, carefully examining the appliance to identify the root cause of the cooling and freezing issues I had been experiencing. As the technician meticulously inspected the refrigerator, I observed their methodical approach and attention to detail. Within a short span of time, the diagnosis was revealed, accompanied by a comprehensive explanation of the potential problems that could be causing the malfunction. I was informed that the appliance was not connected to a device and that a thorough examination of the back of the refrigerator was imperative to establish a definitive conclusion. Despite the informative diagnosis, I couldn't help but feel slightly apprehensive about the cost incurred for what seemed like a preliminary conversation. The technician provided valuable insights into the possible underlying issues, but I couldn't shake off the feeling that the matter could have been addressed through a simple phone conversation without the necessity of an on-site diagnostic check. In an attempt to seek further clarification about the diagnostic process and potential solutions, I reached out to sears.com. Regrettably, I found myself entangled in a web of frustration as I encountered a disheartening lack of transparency and assistance. The prospect of being required to invest an additional $109 for another technician appraisal, with no assurance of resolving my queries, left me feeling disheartened and disillusioned. Determined to gain a clearer understanding and resolution, I requested to speak with a manager in the hope of obtaining a more comprehensive and satisfactory solution. However, I was met with disappointment as I was informed that the manager was unavailable to address my concerns, leaving me feeling undervalued as a customer and discouraged by the lack of accountability. Consequently, despite the initial optimism I had harbored, I was left disheartened and dissatisfied with the overall experience. It became apparent that while the technician's expertise and insight were commendable, the overall customer service experience left much to be desired. The absence of a definitive solution and the implications of incurring further expenses without a guarantee of resolution left me with a sense of disillusionment. In light of my encounter, I am compelled to withhold my recommendation for the sears.com appliance services. While the technical proficiency and diagnostic insights exhibited by the technician were noteworthy, the lack of transparency and unsatisfactory customer service interactions ultimately overshadowed the positive elements of my experience. While my personal encounter may not have culminated in a favorable outcome, I sincerely hope that my feedback serves as constructive insight for potential customers, as I firmly believe in the significance of transparent and reliable service experiences.