Introduction

Sears.com is an online marketplace that provides a vast array of products and services to customers worldwide. It is a subsidiary of Sears Holdings Corporation and has been in operation since 1995. Sears.com caters to a broad customer base, from budget shoppers to those seeking premium quality products. The platform offers everything from apparel, electronics, home appliances, to automotive parts.

Pros and Cons

Pros:
  • Wide range of products and services available.
  • Low prices on many items, including exclusive deals and promotions.
  • Convenient shopping experience from the comfort of your home.
  • Free shipping options available on many items.
  • Flexible payment options, including layaway and financing.
Cons:
  • Some products may not be available in all areas.
  • Customer service can be slow to respond to queries.
  • Returns and exchanges can be lengthy and tedious processes.
  • Shipping times can be slow, especially during busy periods.
  • Website interface can be confusing for some users.

User Experience

Overall, Sears.com provides a user-friendly experience for shoppers. It is easy to navigate through the website, and product information is clearly displayed. Furthermore, the website loads quickly, which is a plus point for customers with slow internet connections. The search function is also simple and straightforward, making it easy for users to find what they need.

Pricing and Value for Money

Sears.com offers a wide range of products at competitive prices, making it an affordable option for budget-conscious shoppers. Customers can also find exclusive deals and promotions on the platform, maximizing their savings. Moreover, Sears.com offers flexible payment options, such as layaway and financing, which can be beneficial for customers on a tight budget.

Alternatives

Customers seeking similar online marketplaces can consider Amazon.com, Walmart.com, and Target.com. Each of these platforms offers a range of products at varying price points and boasts a user-friendly interface. However, the selection of products and services available may differ slightly between competitors.

Customer Service

Sears.com provides customer service through multiple channels, including phone, email, and live chat. However, response times can be slow, with some customers reporting delays in getting their queries resolved. Moreover, returning products can be a lengthy and tedious process, which can be a concern for some customers.

Product Quality and Selection

Sears.com offers a wide range of products and services, with a focus on home appliances, electronics, and automotive parts. The platform provides products from various brands, ensuring customers have a range of options to choose from. Furthermore, the quality of products sold on Sears.com is generally good, with customers reporting positive experiences with their purchases.

Website Usability

Sears.com's website interface is straightforward, with product categories and options displayed in a simple and clear manner. The website is easy to navigate through, and the search function is intuitive, allowing customers to find what they need quickly.

Returns and Exchanges

Returns and exchanges on Sears.com can be a slow and tedious process, with some customers reporting delays in getting their refunds or exchanges processed. However, the platform provides clear instructions on its returns policy, allowing customers to initiate the process without hassle.

Promotions and Discounts

Sears.com offers exclusive promotions and discounts on a regular basis, allowing customers to save more on their purchases. Furthermore, the platform includes a clearance section, where customers can purchase products at heavily discounted prices.

Reputation

Sears.com has been in the market for over two decades and has established a reputation as a reliable and affordable shopping destination. Furthermore, the platform has consistently received positive reviews from customers, highlighting its commitment to quality products and services.

Payment Options

Sears.com offers various payment options, including credit cards, PayPal, layaway, and financing. Each option is user-friendly, making it easy for customers to complete their purchases with ease.

Loyalty Programs

Sears.com does not offer a loyalty program, which can be a downside for loyal customers seeking discounts or exclusive promotions. However, the platform does provide occasional rewards to repeat customers.

Customer Reviews

Customer reviews on Sears.com are generally positive, with customers highlighting the quality of products and services provided. However, some negatives reviews highlight slow shipping or poor customer service.

Community Involvement

Sears.com maintains an active presence on social media, engaging with customers and providing updates on new products and promotions. Furthermore, the company supports various charities and community organizations, demonstrating its commitment to social responsibility.

Shipping and Costs

Sears.com provides various shipping options, including standard, expedited, and free shipping on select products. However, shipping times can be slow, and some customers report delays in receiving their orders. Furthermore, shipping costs can vary depending on the product's size and weight, which can be a concern for some customers.

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Sears Recent User Reviews

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Reviewer Name: Ssevers

Review Submission Date: 10-03-2019

Review Title: If I could give zero stars
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Review Description: If I could give zero stars, I would. They emailed after they took my money for item, starting they needed to verify billing address. The man in far away call center, tells me that the billing address doesn't match abs they cannot get the card to go through, although they TOOK MY MONEY, I asked to cancel order, he hung up on me. Then I had to use another family members cell phone to sneak through. My cell wouldn't work. They blocked it. I think this is a scam site. BE WARNED.

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Reviewer Name: Laneisha Jene

Review Submission Date: 10-03-2019

Review Title: Unprofessional, Terrible customer service
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Review Description: I had a scheduled appointment for a Sears service technician to come out to my home to fix my dryer that I purchased from Sears. I received a confirmation text at 9:30am stating that my technician with be at my home between 830am-10:30am. And at 10:30am I received a call from Sears customer service stating that my technician will not be coming and is sick, and their next available appt is November 12, 2021. That is very unacceptable. I will never purchase from Sears ever again. Nor will my family.

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Reviewer Name: Michelle Allan Bishop

Review Submission Date: 10-03-2019

Review Title: Absolutely zero customer service
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Review Description: Absolutely zero customer service. It is no longer Sears, rather a website that overcharges and sends the order to Amazon. I recently discovered I overpaid by $500 for the same garden furniture I could have ordered off Amazon.

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Reviewer Name: Olu

Review Submission Date: 10-03-2019

Review Title: Worse company in all of these United…
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Review Description: Worse company in all of these United States. Do not do any business with this company. If you have too, make sure whatever you’re buying is physically in the store for you to take with you. The workers are incompetent and their POS system and back office is outdated and will loose your entire orders; should you have to return or refund or have an item delivered. Buyer beware in the highest degree. I hope the company goes out of business forever.

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Reviewer Name: Cindy Weatherby

Review Submission Date: 10-03-2019

Review Title: Terrible…..I ordered online and had no…
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Review Description: Terrible…..I ordered online and had no idea Sears had become a “marketplace”, and therefore makes it difficult to return. On one of my items, which was sold by a third party, they sent the wrong size. I now cannot find the size I ordered on any of the the invoices…..sneaky! Now they’re making it very difficult to return the wrong size……

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Reviewer Name: Brad Zomer

Review Submission Date: 10-03-2019

Review Title: My compressor in my fridge (Kenmore…
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Review Description: My compressor in my fridge (Kenmore elite) broke in July and 90 days later it is still not fixed. The appointment keeps getting pushed back. This has been a horrible experience. I understand why they went out of business.

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Reviewer Name: Lynn

Review Submission Date: 10-03-2019

Review Title: If I could put zero stars on here I…
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Review Description: If I could put zero stars on here I would. IshopDirect Sears online third party service company is unresponsive and has been zero help in a return. Called 3 times now and keep getting the run around. Not only from them but Sears customer support too. Don't buy from here.

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Reviewer Name: Onecode Technologies

Review Submission Date: 10-03-2019

Review Title: Purchased a dishwasher
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Review Description: Purchased a dishwasher. Paid for install and disposal of old dishwasher, They did not install or take away old dishwasher, The person lied and said another group would come and do it. I called sears and was told that is not the case, Sears has really become a rip off haven!!! No service integrity and lying to customers!!

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Reviewer Name: Corrina Gibson Benjamin

Review Submission Date: 10-03-2019

Review Title: Sears is a Terrible Store to Make Purchases From
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Review Description: Sears, as a store to make purchases from, is an experience to be avoided. My personal history with the store has convinced me that I will never buy anything from them again. My story is one of frustration and waste: I ordered a washing machine along with new hoses to have installed, which should have been a simple transaction. However, after more than ten phone calls, endless hours of my time, and several months of delays, I still do not have my new washing machine. Despite all of this trouble, Sears has not been willing to provide any kind of compensation.

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Reviewer Name: C P CP

Review Submission Date: 10-03-2019

Review Title: Dishwasher Float Switch Allegedly Stolen by Sears Home Warranty Technician
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Review Description: A Sears Home Warranty technician recently serviced a dishwasher owned by a customer. The technician removed the float switch during the service process, and now the dishwasher is not functioning properly. Despite multiple attempts by the customer to request that the float switch be returned and the dishwasher be repaired, Sears Home Warranty has declined to take any action. The customer is deeply dissatisfied with the lack of customer service provided by Sears Home Warranty, which has been unresponsive to their concerns.
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