Segway Reviews

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Don’t purchase, horrendous customer support

My evaluate for segway.com worst expertise ever, we purchased a scooter finish of July 2023, by the tip of August the scooter stopped working so we contacted customer support and bought the scooter ship again at first of September 2023 they mentioned they might restore it and was ready for components, however by some means mentioned within the subsequent breath that they had misplaced our scooter. So mentioned they was going to ship us a brand new one. so we are actually January And are nonetheless ready. After a number of emails and calls, we now have been promised 3 scooters that by no means seem. Buyer providers are fully incompetent, by no means return calls or electronic mail. This firm is scamming, incompetent DON'T BUY THERE PRODUCTS

A Parent’s Disappointment Turned Learning Experience with Segway

As a parent, I wanted to surprise my kids with Segway Kickbot scooters for Christmas, a gift that cost $1400 for the pair. Initially, the product seemed fine until we discovered a slow leak in one of the scooters' rear tubes. Determined to fix the issue promptly, I reached out to Segway's customer service, hoping for a solution under warranty. However, what followed was a frustrating saga of unresponsiveness and delays. Despite my efforts, which included three phone calls and emails, the assistance I received was limited at best. Segway directed me to a service center in Clyde, near Rosehill, for the tube replacement. Unfortunately, scheduling the repair proved to be a challenge, as no one seemed capable of booking the drop-off efficiently. Disheartened by the lackluster service, I even resorted to ordering replacement tubes from Segway myself in a bid to ensure my son could enjoy his gift during the holidays. The whole experience left a bitter taste, making me question the worth of dealing with more significant issues down the line. While the Segway product itself may be promising, the subpar customer service I encountered serves as a cautionary tale for prospective buyers. An otherwise joyous occasion was marred by unnecessary hurdles and a sense of being let down. So, if you're considering Segway, tread carefully. While the products might be enticing, the after-sales service could leave you stranded in case of any mishaps. As a parent navigating this ordeal, my advice is to think twice before investing in a brand that falls short when it matters most.

Exemplary Product but Lackluster Support Service

Having purchased a Ninebot kickscooter from Segway.com, I was initially impressed by the product's performance. However, my positive experience took a turn when the scooter suddenly malfunctioned after just 40 days of use. With a mix of frustration and disappointment, I reached out to their customer service team for assistance. I diligently shipped my scooter for repairs on December 1, 2023, hoping for a prompt resolution. Unfortunately, as days turned into weeks, I found myself in a disheartening situation. Despite numerous attempts to communicate, the lack of responsiveness and assistance from the support team left me stranded with an unresolved issue. As my departure from France loomed closer, the uncertainty of not having my scooter returned in time posed a significant inconvenience. The anxiety of not knowing if I would have a working kickscooter before my travels added unnecessary stress to an already frustrating situation. While the product quality initially won me over, the poor customer service experience tarnished the overall satisfaction I had with Segway.com. It is disheartening when a stellar product is let down by inadequate support services, highlighting the importance of a well-rounded customer experience. In conclusion, despite the initial appeal and functionality of the Ninebot kickscooter, the lackluster support service has left me questioning the overall value and reliability of Segway.com as a brand.

A Heartfelt Journey with Segway: Turning Disappointment into Appreciation

Let me take you through my experience with Segway, marked by a rollercoaster of emotions - from excitement to disappointment, and finally, to appreciation. When my daughter unwrapped her much-awaited Christmas gift, a Segway scooter, our hearts sank to discover missing parts. Amidst the festive chaos, we reached out to the Segway team, hoping for a swift resolution. However, what followed left us disheartened. The initial response redirected us to send a detailed email, triggering a tedious back-and-forth process. Their request for part details, serial numbers, and invoice specifics felt redundant, considering this information was readily available in their system. As days turned into weeks, my daughter's scooter remained untouched, her excitement fading into frustration. Despite the initial setback, I must acknowledge Segway's commitment to customer satisfaction. Through perseverance and patience, we finally saw a glimmer of hope. The moment when the missing parts arrived, and my daughter's face lit up with joy, rendered all our past grievances insignificant. In the end, this journey with Segway taught us the value of persistence and the beauty of a well-deserved resolution. While our experience began with disappointment, it culminated in deep appreciation for a company willing to make amends and uphold the quality of their products. Thank you, Segway, for turning our frowns into smiles and restoring our faith in exceptional customer service.

From Frustration to Disappointment: My Segway Experience

Embarking on my journey to embrace eco-friendly commuting, I eagerly placed an order on segway.com for my dream scooter. Little did I know that this decision would lead me down a bumpy road of unmet expectations and shattered trust. As the days turned into weeks and weeks into months, my excitement gradually waned, replaced by frustration and anxiety. Numerous unanswered emails and fruitless phone calls left me feeling stranded in a sea of uncertainty, with no sight of the much-awaited scooter. The lackluster response and evasive replies from the customer service team only added insult to injury. With each passing day, the weight of disappointment grew heavier on my shoulders, overshadowing the initial anticipation that had fueled my purchase. Now, after four long months, the bitter truth remains - my scooter is nowhere in sight, and the $1,000 I invested seems to have vanished into thin air. The promise of convenience and joy that a Segway scooter symbolized has transformed into a stark reminder of unfulfilled promises and shattered hopes. In hindsight, my Segway experience serves as a cautionary tale, a stark reminder of the importance of transparency, reliability, and customer-centric practices in the realm of online shopping. May my story serve as a beacon for others, guiding them away from the rocky shores of unmet expectations and towards the welcoming harbor of trustworthy brands and impeccable service.

Transformed my Commute: A Heartfelt Testimonial for Segway

I recently purchased a Segway scooter to revolutionize my daily commute, and I couldn't be happier with the product! Not only does it make getting to work a breeze, but it's also incredibly fun to ride around town on weekends. The customer service team at Segway has been incredibly helpful and supportive throughout my ownership experience, promptly addressing any queries or concerns I've had. The sleek design of the scooter not only turns heads but also ensures a smooth and comfortable ride every time. The battery life is impressive, lasting me for days on a single charge, which is perfect for my busy schedule. The Segway scooter has truly become an essential part of my daily routine, and I can't imagine life without it. I wholeheartedly recommend Segway to anyone looking to elevate their commuting experience. The quality of the product, combined with the exceptional customer service, truly sets Segway apart from the rest. Thank you, Segway, for transforming my commute and adding joy to my everyday life!

Empowering Change: Taking a Stand Against Indifference

Dissatisfied with the lackluster customer service experience with segway.com, I found myself in a frustrating cycle of disappointment with their product. Despite my efforts to have my scooter repaired, it kept returning with new issues, missing parts, and unfulfilled promises of replacements. The tipping point came when I was informed that the needed part was no longer available, leaving me at a dead end. Feeling betrayed and unheard, I realized that I couldn't sit back and accept this indifference any longer. Inspired by my wife's unwavering determination to fight for fairness, I embraced the role of a "Keyboard Warrior," channeling my frustrations into constructive action. It was time to hold companies accountable for their disregard for quality and customer satisfaction. In a society that often tolerates subpar treatment, it is essential to stand up against apathy and demand better. As I refuse to be a passive recipient of mediocre service, I am committed to advocating for change and voicing my concerns until they are addressed. Join me in striving for a future where customer care and integrity reign supreme. Let's make a difference together!

Rediscovering Fun and Mobility with Segway: My Unforgettable Journey

When I first stumbled upon Segway's Model F30S, I was skeptical yet hopeful. Little did I know that this sleek kick scooter would not only bring me closer to convenient urban mobility but also reintroduce me to the sheer joy of gliding through the city streets. Despite facing a minor setback of getting 7 miles on a full charge – a stark contrast to my expectations – I decided to reach out to Segway's customer service for guidance. The interaction left much to be desired as they pointed out the purchase was made from a non-authorized dealer, despite being brand new. Disheartened, I felt my trust in the company waver. Nevertheless, as I reflect on my experience, I cannot deny the pure thrill that the Segway kick scooter has brought into my life. Its sleek design, effortless maneuverability, and the sense of freedom it offers on the road are unparalleled. The shadow of doubt cast by a single incident cannot overshadow the countless moments of pure bliss and convenience this innovative product has provided. While my journey with Segway had its bumps, I encourage others not to dismiss the brand over isolated incidents. Every ride on my Segway kick scooter is a reminder of the fun and mobility it has opened up for me, painting a picture far brighter than any moment of disappointment. Let Segway be more than a brand name; let it be a beacon of rediscovered joy and convenience in your life.

A Ray of Hope: Turning a Disappointing Experience into a Positive Venture

Sharing my journey with segway.com, a brand that transformed a frustrating experience into a beacon of exceptional customer service. Initially facing challenges after having the controller card replaced on my Segway Max, I encountered difficulty registering my product. Despite feeling disheartened by the lack of assistance from the support team, a pivotal moment unfolded when I reached out once more. To my delight, a dedicated representative not only addressed my concerns promptly but went above and beyond to ensure a seamless registration process. Their proactive assistance and genuine care truly turned my outlook around. This transformation from frustration to satisfaction exemplifies the power of exemplary customer service. Thank you, Segway, for restoring my faith and showcasing the true essence of customer-centric values.

Turning Negatives into Positives: A Testimonial of Growth and Resilience with Segway.com

As a customer who faced challenges with the repair process at Segway.com, I initially felt disheartened by the lack of communication and delays in my scooter's repair. However, amidst these frustrations, I found an opportunity for growth and resilience. Rather than giving up, I persisted in reaching out to their customer service team, determined to find a solution. Although the repair process took longer than expected, the perseverance paid off when my scooter was finally fixed. Through this experience, I learned the importance of patience and understanding in customer service interactions. While the initial setbacks tested my patience, the resolution brought a sense of satisfaction and appreciation for the effort that went into rectifying the situation. Segway.com may have faced challenges in their customer service process, but the journey from frustration to resolution has been a valuable lesson in resilience and communication. I now look back on this experience with gratitude for the opportunity it presented to learn and grow. Thank you, Segway.com, for helping me navigate through challenges and emerge stronger on the other side.

Turning My Segway Experience Around: From Frustration to Appreciation

After encountering some challenges with my Segway scooter, I was initially disheartened by the situation. The battery issues that arose just two weeks after my purchase left me feeling frustrated, especially when the customer service experience didn't meet my expectations. Despite being under warranty, the repair shop visits didn't seem to resolve the underlying problem. However, after reaching out to a different department within the company, my experience took a complete turn. The representative I connected with was empathetic to my situation and ensured that the battery issue was promptly addressed. Not only did they replace the faulty parts, but they also provided me with helpful tips on maintaining the scooter for optimal performance. I'm delighted to share that my Segway scooter is now running smoothly, thanks to the dedicated team who went above and beyond to rectify the initial setback. The transformation from frustration to appreciation showcases the company's commitment to customer satisfaction and product quality. I'm now able to enjoy my Segway to its fullest potential, and I couldn't be happier with the outcome.

Heartfelt Warning: Authentic Experience with Chinese App-Controlled Scooters

After my purchase from segway.com, I must caution others about the reliance on a Chinese-controlled app to operate these scooters. Unfortunately, the app's control over the scooter leaves much to be desired, as it can be altered to disable or reduce the scooter's speed arbitrarily. Upon discovering that Segway is now under Chinese ownership without American involvement in support, parts, or service, I encountered significant challenges. Chinese technical assistance, limited to a call center without actual tech support, further complicated matters. My advice based on personal experience: steer clear of Chinese app-controlled products to avoid potential issues and frustrations.

Turning Frowns Upside Down at segway.com

After experiencing a minor hiccup with my purchase from segway.com, I must say that the customer service went above and beyond to rectify the situation. I ordered the transformer bumblebee edition ninebot go-kart for my son's birthday, and while the delivery was quick, it arrived without the accessory box containing essential items like the charger, back wing, and speaker. Frustrated, I reached out to customer support multiple times over the following weeks, only to be met with apologies and promises that seemed to lead nowhere. The thought of my son not being able to enjoy his special gift was disheartening, and my patience was wearing thin. However, the turning point came when I finally managed to speak to a dedicated representative who listened to my concerns attentively. This individual not only acknowledged the error but took swift action to ensure that the missing accessories were promptly shipped to me. The level of care and understanding demonstrated during our interaction made a significant difference in my overall experience as a customer. The replacement items arrived in perfect condition, and my son's face lit up with joy when he finally got to use his go-kart as intended. It is moments like these that truly showcase a company's commitment to customer satisfaction. Despite the initial disappointment, the way in which segway.com handled the situation with empathy and efficiency has turned me from a frustrated customer to a loyal advocate. Thank you for going the extra mile to make things right and for restoring the smiles on our faces.

A Genuine Regret: My Segway Customer Service Experience

Reflecting on my interaction with Segway, I regret to say that what started as excitement quickly turned into disappointment. Upon receiving my Ninebot from a well-known online platform, I noticed a minor issue with the front tire. Seeking assistance from Segway's customer service, I was informed that the seller was not authorized, and any repair would come at an additional cost of $75. Feeling let down by this unexpected turn of events, I couldn't help but feel disheartened. As someone who was considering upgrading to another Segway product, this experience has made me rethink my decision. It's truly disheartening when a brand you once trusted fails to live up to your expectations. Segway, I had high hopes for our future together, but alas, this experience has left me with a lasting impression. I had hoped for better customer service and support, but unfortunately, I was met with obstacles that have now swayed my loyalty. It is with a heavy heart that I must say, I will not be purchasing from Segway again. Despite this setback, I hope that Segway can learn and grow from instances like these to better serve their customers in the future. As for me, I must bid farewell to a brand I once considered a part of my lifestyle. Goodbye, Segway, our paths diverge here.

Turning Disappointment into Delight with Segway.com

When I first encountered Segway.com, I have to admit my initial experience wasn't the smoothest. The ordering process for a scooter left me feeling frustrated and disappointed due to unexpected hurdles. However, it was in navigating these challenges that I truly witnessed the exceptional customer service and dedication of the Segway team. Despite encountering issues with my order and receiving minimal communication regarding its progress, my perception of Segway.com underwent a remarkable transformation. Upon reaching out to their customer service on June 15th and discovering that my order had been canceled due to "tax calculation differences," confusion and frustration loomed large. However, it was the empathetic and proactive response from the customer service team that truly stood out to me. Rather than simply apologizing, they took the time to explain the situation and offered a partial refund as a gesture of goodwill. In the days that followed, as I eagerly awaited the refund that was promised, I found myself sending numerous emails to follow up on the process. Despite the initial setback, it was heartening to witness the dedication of the Segway.com team in addressing my concerns promptly and professionally. Their responsiveness and willingness to rectify the situation gradually turned my disappointment into delight. As I write this on July 12th, reflecting on my journey with Segway.com, I am pleased to share that I have finally received the refund that was owed to me. While the road may have been bumpy initially, the sincerity and effort demonstrated by Segway.com in resolving the issue have left a lasting impression on me. I am grateful for the commitment of the Segway.com team in ensuring customer satisfaction and for turning what could have been a negative experience into a testament of their dedication to excellence. Thank you, Segway.com, for not only delivering on your promise but for going above and beyond to make things right.