Users Voice for Sendflowers
0% users rated Poor
1% users rated Average
1% users rated Very Good
5% users rated Excellent
Rate Sendflowers Coupons Store
| Oct 2022 | 1 | 4 | 1 | 2.8 | 1.4 | 1.3 |
|---|---|---|---|---|---|---|
| Nov 2022 | 1.4 | 3.3 | 5 | 2 | 2.3 | 1.4 |
| Dec 2022 | 5 | 5 | 5 | 5 | 5 | 5 |
| Jan 2023 | 5 | 2.7 | 2 | 5 | 3.1 | 1.4 |
| Mar 2023 | 1.7 | 3 | 1 | 1.8 | 5 | 1.3 |
| Line Chart for Rating of peer stores |
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Detailed Sendflowers Review by Aisha Bachlani
Introduction
Sendflowers.com is a popular online flower and gift delivery service that offers a wide range of fresh flower arrangements, plants, and gifts for every occasion. The website allows customers to conveniently place orders for flower delivery to their loved ones, colleagues, or business partners across the United States and Canada.Pros and Cons
Pros: Sendflowers.com offers a vast selection of flowers and gifts to choose from, with same-day and next-day delivery options for most orders. The company provides competitive prices and frequent promotions and offers excellent customer service. Cons: Some users have reported occasional delivery delays or issues with the quality of their products.User Experience
The website is user-friendly, with a simple and intuitive interface that makes it easy for customers to browse and find what they need. The website offers detailed product descriptions, high-quality images, and customer reviews to help users make informed decisions.Pricing and Value for Money
Sendflowers.com offers competitive prices that vary depending on the type of product, size and delivery location. The company offers frequent promotions and discounts, making it an affordable choice for those looking to send flowers or gifts.Alternatives
There are various other online flower delivery services available, including 1-800-flowers.com, ProFlowers, and FTD.Customer Service
Sendflowers.com provides excellent customer service, with dedicated customer support available by phone or email seven days a week. The company also offers a satisfaction guarantee, ensuring that customers are happy with their products.Product Quality and Selection
Sendflowers.com offers a vast selection of flower arrangements, plants, and gifts for every occasion, including birthdays, anniversaries, funerals, and more. The company sources high-quality products from trusted suppliers, ensuring that customers receive fresh and beautiful flowers and gifts.Website Usability
Sendflowers.com's website is easy to navigate, with clear menus and search functions to help users find what they need quickly. The website is also mobile responsive, ensuring that it can be accessed from any device.Returns and Exchanges
Sendflowers.com offers a satisfaction guarantee, allowing customers to return or exchange their products within 7 days of delivery.Promotions and Discounts
Sendflowers.com offers frequent promotions and discounts on their products, making it an affordable choice for those looking to send flowers or gifts.Reputation
Sendflowers.com has a strong reputation for providing high-quality products and excellent customer service. The company has received positive reviews from customers and has an A+ rating with the Better Business Bureau.Payment Options
Sendflowers.com accepts all major credit cards and PayPal, ensuring that customers have a range of options for paying for their orders.Loyalty Programs
Sendflowers.com does not currently offer any loyalty programs or reward schemes.Customer Reviews
Customer reviews of sendflowers.com are generally positive, with customers praising the company's products, service, and competitive prices.Community Involvement
Sendflowers.com does not have a specific community involvement program but has been involved in supporting charitable causes in the past, such as supporting breast cancer awareness month.Shipping and Costs
Shipping costs vary depending on the delivery location and shipping speed, with same-day, next-day, and standard shipping options available. Prices are competitive, and sendflowers.com offers free shipping on select products and for orders over a certain amount.Sendflowers Recent User Reviews
Duration
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Reviewer Name: Duped
Review Submission Date: 2023-01-20
Review Title: I fell for it
Review Submission Date: 2023-01-20
Review Title: I fell for it
Review Description: I fell for it. Ordered flowers for a funeral. Not only were they not delivered but I got no communication and when I reached out for order status, the company lied and said they were delivered. As soon as I challenged it, they said they’d be willing to “redeliver” but couldn’t give me a time line. I obviously told them to shove it and asked for a refund. Absolutely disgraceful! How is this company still in business??
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Reviewer Name: Don Fletcher
Review Submission Date: 2023-01-19
Review Title: DO NOT USE THIS COMPANY
Review Submission Date: 2023-01-19
Review Title: DO NOT USE THIS COMPANY
Review Description: Order a boquet of roses for my 8th Anniversary because I was away from home. I got an email but that they were delivered but no message from my wife saying she got them. I sent her a text asking her to look out the front door and there was nothing. I called the 800 number and couldn't even understand the lady I was speaking with during the call. After seeing all the other reviews, I don't have much hope other than going through my credit card company to get a refund.
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Reviewer Name: Mark Criswell
Review Submission Date: 2023-01-14
Review Title: Rip-off, poor quality, misleading
Review Submission Date: 2023-01-14
Review Title: Rip-off, poor quality, misleading
Review Description: I ordered a dozen long-stemmed roses in vase for $70. They came in a tightly wrapped rubber bands in a bag, with the vase separate, no water, no stay fresh powder, no arrangement. I ordered a mylar balloon to accompany the arrangement for $5. It was a 5" wide balloon on a popsicle stick, no helium! Terrible. No one would pay that kind of price if these things if it was a brick and mortar store. They are scamming online shoppers.
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Reviewer Name: Brent
Review Submission Date: 2023-01-05
Review Title: Recipient never received flowers. Scam business
Review Submission Date: 2023-01-05
Review Title: Recipient never received flowers. Scam business
Review Description: Recipient never received flowers. I called customer service multiple times. Each time I was told they were placing me on hold to contact florist. They would then click back to me several minutes later and say they couldn’t get ahold of florist. They would then say they would keep trying and call me back. They never called me back. I had to keep calling them. Finally after doing this for three weeks I stated I wanted a full refund. I do not believe this company for one second. Do not do business here.
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Reviewer Name: Karen Kilwein- Hamilton
Review Submission Date: 2022-12-29
Review Title: Never ever order from this company
Review Submission Date: 2022-12-29
Review Title: Never ever order from this company
Review Description: Never ever order from this company. I paid for same day delivery and on the third day of being promised that they would be delivered I canceled my order. They lie and say the order will go but they do not send it. I have yet to see the refund on my credit card. They also have HORRIBLE customer service. Stay away.
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Reviewer Name: Diane Lambert
Review Submission Date: 2022-12-24
Review Title: I ordered a fruit basket and got flowers
Review Submission Date: 2022-12-24
Review Title: I ordered a fruit basket and got flowers
Review Description: I ordered a fruit basket and paid extra for Christmas Eve delivery. My mother-in-law received flowers on December 22. The flowers were beautiful, and my mother-in-law loved them. However, it's not what I ordered and they were delivered on the wrong date. I tried calling customer service to verify that she hadn't received someone else's order, and the only response I got was, "Well, it was delivered!" So we got something nice, but it was definitely not what was ordered.
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Reviewer Name: Sandra Bullington
Review Submission Date: 2022-12-23
Review Title: I really wish I had read the reviews…
Review Submission Date: 2022-12-23
Review Title: I really wish I had read the reviews…
Review Description: I really wish I had read the reviews first. The flowers I ordered were not what was delivered. Half the size, missing certain items. Just very disappointed. Customer service gave me back 20% they should have given me 50% since that is what was received. Do NOT order from this company. I know I never will again!!! What was sent was so embarrassing.
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Reviewer Name: Dfraser
Review Submission Date: 2022-12-20
Review Title: Stay away! Scam! …
Review Submission Date: 2022-12-20
Review Title: Stay away! Scam! …
Review Description: This company lied and said an ordered was delivered when it wasn’t. It was for a friend that was recovering from a cancer treatment. Stay away!
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Reviewer Name: Patricia McAllister
Review Submission Date: 2022-12-17
Review Title: This is a scam!
Review Submission Date: 2022-12-17
Review Title: This is a scam!
Review Description: I ordered flowers for my first cousin's funeral on December 6, 2022. The funeral was December 10, 2022. The cost was $144 41. The flowers ? were never delivered. I requested a refund, and received a full refund! They tried to get me to give the flowers to living relatives. I said NO! This company is a scam!
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Reviewer Name: Shelly Seech Finley
Review Submission Date: 2022-12-15
Review Title: I ordered flowers/ballon/cookies
Review Submission Date: 2022-12-15
Review Title: I ordered flowers/ballon/cookies
Review Description: I ordered flowers, balloon, and cookies to be delivered to my daughter. I normally look at the reviews before buying anything but this time I didn’t. About 30 minutes after I placed my order, it dawned on me that I forgot to read the reviews. I was shocked at the reviews and was fearful something would go wrong but my order was delivered on time. The flower arrangement looked like the picture online and my daughter said the cookies were delicious. So, I am pleased!
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