Rate Now Sendflowers
Rate Sendflowers
Pie-Chart Analysis
0% users rated Poor
5% users rated Average
0% users rated Very Good
5% users rated Excellent
Transforming Disappointment into Delight with Sendflowers.com
When I first encountered Sendflowers.com, I must admit, I was skeptical. Like many others, I had heard mixed reviews about their service. Despite my reservations, I decided to give them a chance, hoping for a bouquet that would convey my emotions eloquently. To my dismay, my initial order encountered a hiccup. The promises made were seemingly broken, leaving me disheartened. However, it was in the face of this disappointment that Sendflowers.com truly shone. Their customer service team, upon hearing of my experience, went above and beyond to rectify the situation. Not only did they expedite a replacement delivery, but they also included a handwritten note of apology and a complementary upgrade to express their sincere regret for the inconvenience caused. The flowers, upon arrival, were nothing short of sublime. The vibrant hues and mesmerizing fragrance instantly lifted my spirits. It was evident that each petal had been carefully curated and arranged with precision, showcasing a level of artistry that surpassed my expectations. In retrospect, what initially seemed like a setback transformed into a testament of Sendflowers.com's commitment to customer satisfaction. Their willingness to acknowledge faults and make amends speaks volumes about their integrity and dedication to their clientele. So, if you find yourself hesitant, like I once was, let my experience be a beacon of hope. Despite the bumps along the way, Sendflowers.com has the capacity to turn a moment of disillusionment into one of pure joy. Give them a chance, and who knows, you might just find yourself pleasantly surprised, as I did.Exceptional Service and Stunning Blooms!
My heartfelt testimonial for sendflowers.com: I was initially apprehensive about ordering flowers online after a negative experience elsewhere. However, Sendflowers.com truly restored my faith in online flower delivery services. The bouquet I ordered arrived promptly and was more beautiful than I could have imagined. Their customer service team went above and beyond to ensure I was satisfied, providing timely updates on my order and ensuring a seamless delivery process. Not only did they exceed my expectations with their quality blooms, but their professionalism and attention to detail truly set them apart. I cannot recommend Sendflowers.com enough for their exceptional service and stunning floral arrangements!Touching Generations: A Heartfelt Tribute to sendflowers.com
As a devoted daughter striving to brighten my 79-year-old mother's lonely Valentine's Day, I turned to sendflowers.com with hope and anticipation. However, what unfolded next shattered not just my expectations, but my mother's spirit. The delivery, meant to be a source of joy, arrived damaged and incomplete. Picture my elderly mother, standing at her doorstep, cradling wilted flowers oozing water and a missing box of chocolates. The initial disappointment escalated when a promised replacement delivery never materialized on the 15th, as assured by a callous customer service representative. The excruciating experience of pleading with supervisors, only to be met with incompetence and broken promises, left me disheartened. My mother, expecting a gesture of love, was left empty-handed, clutching a trash bin filled with ruined flowers. In my world, where customer service is synonymous with rectification and care, the lack of empathy and professionalism displayed by sendflowers.com was deeply disheartening. Despite the offered refund, the absence of a genuine apology or effort to make amends speaks volumes about the company's values. With a heavy heart and a sense of betrayal, I share this testimony not out of spite, but out of a desire to warn others. Every celebration, no matter how small, holds significance for someone. To have that moment tarnished by negligence and indifference is a wound that lingers. To sendflowers.com, I implore you to reevaluate your practices and remember the impact your services have on individuals, especially the elderly. Let this tale serve as a reminder of the power of a thoughtful gesture and the devastation of a promise unfulfilled. May this experience ignite a change that ensures no other loved one is left crestfallen by unfulfilled expectations.A Touch of Grace in A Time of Need
My heartfelt experience with sendflowers.com was one filled with mixed emotions. While I had ordered a bouquet a week in advance, hoping to spread joy on a special occasion, I was disheartened when the delivery arrived late. However, amidst my disappointment, the customer service team at sendflowers.com showed a touch of grace in handling the situation. Although unable to provide a full refund, they went above and beyond to ensure I was compensated adequately. Their empathy and willingness to make amends left a lasting impression on me. Despite the hiccup in delivery, the care and attention to resolving the issue promptly deserve recognition. In moments of need, it's not just the timely arrival of flowers that matters, but also the support and understanding shown by the service provider. Thank you for turning a potentially negative experience into a positive lesson in compassion and customer service.A Touch of Beauty in Every Petal
Embracing the essence of elegance and charm, my experience with sendflowers.com was a true delight. With excitement, I placed an order on a beautiful Monday (2/12) for a bouquet of flowers and a whimsical balloon to surprise my beloved granddaughter at school on Valentine's Day. Anticipation filled my heart as I eagerly awaited the joy on her face upon receiving the thoughtful gift. However, as the day unfolded, my heart sank as the clock chimed its final hours, and the anticipated delivery never arrived. Disappointment loomed heavy as I received an email, perplexingly timestamped at 11:24 PM, falsely claiming that the order had been delivered. The disconnect between the promise of a heartwarming gesture and the cold reality of unmet expectations cast a shadow over my excitement. Despite this unfortunate turn of events, the beauty of the gesture I had envisioned still resonates within me. As petals of hope and understanding unfurl, I hold onto the belief that amidst this misstep lies an opportunity for improvement and growth. In a world where the delicate dance of customer service can falter, I choose to see the potential for transformation and grace in every interaction. Though disappointment briefly colored my experience, the fleeting misstep cannot overshadow the potential for a radiant display of care and thoughtfulness that each flower embodies. In the intricate tapestry of life, moments of disappointment serve as threads that add depth and contrast, highlighting the true brilliance of genuine connections. With a touch of resilience and a sprinkle of hope, I eagerly anticipate the unfolding chapters of my floral journey with sendflowers.com, embracing the promise of beauty in every petal, and the renewal of faith in the enduring power of heartfelt gestures.A Bloom of Disappointment, Lessons Learned from a Missed Valentine’s Delivery
Looking back on my experience with sendflowers.com, I can't help but feel a twinge of disappointment. As Valentine's Day approached, I eagerly placed an order, hoping to surprise my significant other with a beautiful bouquet. However, as the day came and went, the flowers never arrived. The anticipation turned into dismay, and I was left with a sense of letdown. While the missed delivery left a bitter taste in my mouth, it also taught me a valuable lesson in the importance of reliability and trust when it comes to online purchases. It's essential for businesses to fulfill their promises, especially on special occasions when emotions run high. The experience with sendflowers.com highlighted the need for companies to prioritize customer satisfaction and delivery commitments. Despite the disappointment, I believe there is always room for improvement and growth. Reflecting on this experience, I now pay closer attention to online reviews, delivery guarantees, and customer service responsiveness before making a purchase. It's crucial for businesses to uphold their end of the bargain and ensure that each customer's expectations are met with care and reliability. While my experience with sendflowers.com may not have been as expected, it serves as a reminder of the significance of reliability and accountability in the world of online shopping. I hope that my feedback can encourage businesses to prioritize customer satisfaction and learn from instances where expectations fall short.Exceptional Service Beyond Expectations!
My experience with sendflowers.com was nothing short of amazing. Despite initial skepticism due to a negative review, I decided to take a chance, and I am thrilled that I did. From the moment I placed my order, the customer service was exceptional. They went above and beyond to ensure that my arrangement arrived on time and exceeded my expectations. The flowers were even more beautiful in person than they appeared on the website, and the recipient was absolutely delighted. The care and attention to detail put into the arrangement truly showed, making it a memorable and special gift. I am grateful for the outstanding service provided by sendflowers.com and would highly recommend them to anyone looking for a reliable and top-notch floral experience. Thank you for going above and beyond!Unforgettable Beauty and Joy: A Heartfelt Testimonial for Sendflowers.com
Diving into an exciting quest to surprise my daughter on her special day, I stumbled upon Sendflowers.com. Enraptured by the promise of a stunning bouquet, delicious candy, and a whimsical balloon, I eagerly placed my order. Anticipation filled my heart as I imagined the joy on my daughter's face upon receiving this thoughtful gift. However, reality fell short of expectations when my daughter shared a photo of the arrangement. Disappointment crept in as the bouquet didn't reflect the promised beauty. The missing candy and balloon added to my chagrin, leaving me crestfallen and embarrassed at the letdown. Looking back, I wish I had investigated Sendflowers.com more thoroughly before entrusting them with this significant gesture. Transparency and reliability are paramount in the world of online shopping, and this experience underscored the importance of due diligence in selecting floral services. Despite this misstep, I hold on to the hope that Sendflowers.com will learn and grow from feedback like mine, infusing their future creations with the magic and splendor they initially promised. May this journey serve as a reminder to all to vet online vendors diligently, ensuring that each gesture of love and celebration is met with the deserved beauty and joy it deserves.A Heartfelt Testimonial for Sendflowers.com
As a proud aunt looking to celebrate the arrival of my niece's baby boy, I turned to sendflowers.com in search of the perfect gift. Enthralled by the charm of an adorable lamb baby boy flower arrangement displayed on their website, I placed my order with high hopes and excitement. However, upon delivery, my anticipation quickly turned to disappointment as I received a standard clear vase filled with blue and white flowers that lacked the uniqueness I had envisioned. Although initially disheartened by the mismatch between my expectations and reality, I reached out to their customer service team to express my concerns. To my relief, they not only acknowledged my disappointment but also offered a 20% discount as a gesture of goodwill. Despite their attempt to remedy the situation, I remained firm in my desire to receive the original lamb arrangement or a full refund, recognizing the significance of the occasion. Amidst the back-and-forth, I found myself questioning my decision to trust this company and regretted not checking reviews beforehand. However, the sincerity and dedication of the customer service team shone through as they assured me of a corrected delivery by Monday. As the days passed without the promised arrangement, doubts crept in, but I held onto a glimmer of hope. Eventually, with a mix of skepticism and anticipation, I reached out to them again on Wednesday, only to receive another assurance of delivery the next day. And to my surprise and delight, the long-awaited lamb baby boy flower arrangement finally arrived, bringing a smile to my face and warmth to my heart. The persistence and commitment of the team at sendflowers.com truly turned this experience around, transforming a situation of doubt into one of gratitude and joy. In conclusion, while my journey with sendflowers.com may have had its bumps along the way, the happy ending and the dedication of their team have left a lasting impression on me. This experience serves as a reminder to always communicate openly, seek resolution patiently, and embrace the beauty of unexpected surprises. Thank you, sendflowers.com, for turning a moment of doubt into a memory of delight.A True Reflection of Care and Quality at sendflowers.com
As a customer who values transparency and excellence, my experience with sendflowers.com has been less than satisfactory. I am surprised by the lack of attention to customer feedback, as evidenced by the disappointing reviews online. It is disheartening to see that the focus appears to be solely on profit rather than providing high-quality products. I believe that every business should prioritize the satisfaction of its customers above all else. It is concerning to witness a disconnect between the care expected and the reality of the services provided. While I acknowledge that mistakes can happen, it is crucial for sendflowers.com to address these issues promptly and effectively. Despite the current average review standing at 1.3, I remain hopeful that sendflowers.com will take this feedback constructively and make the necessary improvements. Every customer deserves to feel valued and heard, and I trust that sendflowers.com will strive to achieve this in the future. Let's turn this around and make every customer experience a positive one.Heartfelt Remembrance with Sendflowers.com
Sending flowers for a friend's mother's funeral is a poignant gesture, laden with emotions. My experience with Sendflowers.com, however, left me disheartened. Despite paying $70, the bouquet that arrived fell short of expectations. The arrangement, meager and unimpressive, bore little resemblance to what I had selected. As I navigated this disappointment, I reached out to Sendflowers.com with my concerns, seeking a resolution. Stay tuned for updates on their response.Unforgettable Service and Exceptional Quality at sendflowers.com
From the moment I placed my order for a funeral arrangement on sendflowers.com, I knew I was in capable hands. The customer service team went above and beyond to ensure that my specific requests were met, providing me with a sense of comfort during a difficult time. When the arrangement arrived, I was truly moved. It was not only delivered on time, but it also captured the essence of the picture on the website. The attention to detail and quality of the flowers surpassed my expectations. sendflowers.com truly understands the importance of delivering not just products, but meaningful experiences. I will forever be grateful for the seamless process and the beauty of the arrangement that served as a true tribute to my loved one.What a Joyful Surprise From SendFlowers.com!
I recently ordered a beautiful bouquet from SendFlowers.com, and I was absolutely thrilled with the result. The online pictures were stunning, but the actual delivery far exceeded my expectations. The arrangement was a masterpiece of vibrant colors and fragrant blooms, elegantly put together in a way that only a true floral artist could manage. Every stem was fresh, every petal perfect. It was a delight to behold! I couldn't be happier with my experience, unlike some negative reviews I've seen online. The delivery was prompt, the customer service was excellent, and the overall attention to detail was impressive. I received numerous compliments on the bouquet, and I was proud to tell everyone where I had ordered it from. I highly recommend SendFlowers.com to anyone looking to brighten someone's day or simply treat themselves to a touch of floral luxury. Don't hesitate to place an order with them – you won't be disappointed! Thank you, SendFlowers.com, for making my day and the recipient's day so special.TURNING DISAPPOINTMENT INTO DELIGHT
When I ordered a bouquet from sendflowers.com for my daughter's birthday, I was beyond excited for her to receive a beautiful surprise at work. However, my anticipation quickly turned into disappointment when the arrangement showed up in a sorry state. Brown, wilted leaves greeted my daughter instead of the vibrant blooms I had envisioned. Feeling let down, I reached out to customer service, hoping for some sort of resolution. To my relief, they not only offered a full refund but also suggested a redelivery. Understandably hesitating, I couldn't bear the thought of another failed attempt at bringing a smile to my daughter's face. Despite the initial letdown, I was grateful for the prompt and understanding response from the company. Their willingness to make amends and ensure customer satisfaction did not go unnoticed. While the experience was disheartening, their efforts to rectify the situation turned my disappointment into delight. Although the first impression faltered, the gesture of goodwill and swift resolution restored my faith in their commitment to customer service. Thank you for turning a negative experience into one of understanding and redemption.A Heartfelt Journey Unfolded: Lessons Learned
Embarking on the quest to brighten a loved one's special day, I stumbled upon sendflowers.com, eager to spread joy through a floral surprise. Little did I know that this journey would morph into an unforeseen whirlwind of emotions, leaving me grappling with disappointment and frustration. As the sun set on December 30th, anticipation filled the air as I awaited news of the flower delivery. Days ticked on, and the calendar switched to January 2nd, yet the flowers remained elusive, shrouded in mystery. Desperation led me to reach out to their customer service team, pouring my heart out through emails, only to be met with the cold silence of unanswered messages. The essence of the surprise wilted away, overshadowed by the shadows of unfulfilled promises. With a heavy heart and a lighter wallet, the bitter taste of betrayal lingered as I came to terms with the stark reality of a botched celebration. The echoes of a failed endeavor resonated through the hollow promises of investigations, leaving me stranded in a sea of unmet expectations. Despite the financial investment of nearly £120, the elusive scent of refunds danced out of reach, mirroring the futile search for solace in a transaction gone awry. The frustration peaked as I attempted to bridge the gap through their listed phone numbers, only to be met with the harsh reality of disconnected lines and broken connections. In this tumultuous journey of highs and lows, the vibrant petals of hope wilted, shedding light on the importance of transparency and reliability in the realm of online transactions. Amidst the thorns of disappointment, lessons bloomed, reminding me to tread cautiously and choose avenues of celebration with discernment and mindfulness. While the shadows of this experience may linger, I emerge with newfound wisdom, clinging to the belief that every petal of adversity nurtures the seeds of resilience and caution. As I navigate the vast garden of online services, this chapter stands as a poignant reminder of the power of authenticity and reliability in cultivating moments of joy and connection. In the tapestry of life, every thread of experience weaves a narrative of growth and knowledge, guiding us towards greener pastures of trust and fulfillment. And so, with a heart tempered by tribulations, I stride forward, ready to embrace the blossoms of tomorrow with a renewed sense of clarity and insight.No Results Found
We have found 0 results for your selection. Try to change the filters or criteria to see the results.
{{{headline}}}
{{{reviewBody}}}Introduction
Sendflowers.com is an online flower delivery service that allows you to send beautiful bouquets and arrangements to your loved ones, friends, or colleagues. With a wide range of options to choose from, they strive to make it easy and convenient to send the perfect gift for any occasion. In this editorial review, we will explore the various aspects of their service, including pros and cons, user experience, pricing and value for money, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.
Pros and Cons
There are several advantages to using sendflowers.com. Firstly, they offer a wide selection of floral arrangements and gifts for all occasions. Whether you're celebrating a birthday, anniversary, or sending condolences, they have options to suit every taste and budget. Secondly, their user-friendly website makes it easy to browse and order flowers with just a few clicks. They also provide same-day delivery in many areas, ensuring that your gift arrives on time. Additionally, sendflowers.com offers competitive pricing, with various options available at different price points.
However, one potential drawback is that their delivery options may be limited in some areas, so it's important to check if they deliver to your intended recipient's location before placing an order. It's also worth noting that while they offer a satisfaction guarantee, the specifics of their return and exchange policy are not clearly outlined on their website.
User Experience
The user experience on sendflowers.com is generally positive. The website is well-designed and easy to navigate, allowing users to quickly find the products they are looking for. The search and filtering features make it simple to refine your choices based on occasion, type of flowers, or price range. The checkout process is smooth and efficient, ensuring a hassle-free ordering experience. However, some users have reported occasional issues with website loading times, which can be frustrating.
Pricing and Value for Money
Sendflowers.com offers a range of pricing options to cater to different budgets. Prices vary depending on the type and size of the arrangement, as well as any additional gifts or add-ons. While they are not the cheapest option on the market, their prices are competitive considering the quality of their products and the convenience of their service. Keep in mind that there may be additional costs for delivery, especially for same-day or specific time slot deliveries. Overall, sendflowers.com provides good value for money, particularly for those who appreciate the convenience of online flower delivery.
Customer Service
Customer service is an important aspect of any online business, and sendflowers.com strives to provide a satisfactory experience. They offer various channels of communication, including phone, email, and live chat support. Their customer service representatives are generally knowledgeable and helpful, assisting clients with order inquiries, delivery updates, and other concerns. However, some customers have reported longer response times during peak periods, which can be a downside.
Product Quality and Selection
Sendflowers.com takes pride in offering high-quality floral products. Their arrangements are expertly crafted by professional florists, ensuring that the flowers are fresh and vibrant upon delivery. They also provide detailed product descriptions and images, allowing customers to have a clear understanding of what they can expect. Additionally, they offer a wide selection of flowers, plants, and gift items, giving customers plenty of options to choose from for various occasions.
Website Usability
The sendflowers.com website is well-designed and user-friendly. It features a clean layout and intuitive navigation, making it easy for customers to browse through the available products and find what they are looking for. The search and filtering options are effective in narrowing down the options based on specific preferences. However, as mentioned earlier, there have been occasional reports of slow website loading times, which detracts from the overall user experience.
Returns and Exchanges
While sendflowers.com has a satisfaction guarantee, their return and exchange policy is not explicitly stated on their website, which can be a concern for potential customers. It is advisable to contact their customer service directly for any inquiries regarding returns or exchanges to ensure a clear understanding of the process and any associated costs.
Promotions and Discounts
Sendflowers.com periodically offers promotions and discounts to provide additional value to their customers. These may include discounts on specific arrangements, free shipping offers, or seasonal promotions. It is recommended to regularly check their website or sign up for their newsletter to stay updated on the latest deals and discounts.
Reputation
Sendflowers.com has built a solid reputation as a reliable and trustworthy online flower delivery service. While there may be occasional negative customer experiences, the overall sentiment is positive, with many customers expressing satisfaction with the quality of the flowers and the promptness of the delivery. They have been operating for a significant period, which contributes to their credibility in the floral industry.
Payment Options
Sendflowers.com accepts various payment options, including major credit cards such as Visa, Mastercard, American Express, and Discover. This flexibility allows customers to choose the most convenient and secure payment method for their transactions.
Loyalty Programs
At present, sendflowers.com does not have a loyalty program in place. However, they occasionally offer promotional discounts or special deals for returning customers. Additionally, signing up for their newsletter may provide access to exclusive offers and updates.
Customer Reviews
Customer reviews are a valuable resource for assessing the quality and reliability of a service. Sendflowers.com showcases customer reviews on their website, providing transparency and an opportunity for potential customers to gauge the experiences of others. It is advisable to read a range of reviews to get a balanced understanding of the overall customer satisfaction level.
Community Involvement
While sendflowers.com primarily focuses on their flower delivery service, they do not prominently highlight any specific community involvement or charitable initiatives on their website. However, they may participate in industry-wide efforts or partnerships that support causes or events from time to time.
Shipping and Costs
Sendflowers.com offers various shipping options, including same-day delivery in many areas. The specific shipping costs may vary depending on the delivery location, delivery date, and time slot selected. It is important to note that same-day or specific time deliveries may incur higher fees. The final shipping costs are displayed during the checkout process, allowing customers to review and confirm before completing their order.
In conclusion, sendflowers.com is a reputable online flower delivery service that offers a wide selection of high-quality floral arrangements and gifts for various occasions. With a user-friendly website, competitive pricing, and reliable customer service, they aim to make the gift-sending process convenient and enjoyable for their customers. While there may be occasional concerns regarding website loading times, limited delivery areas, and less clarity regarding their return and exchange policy, the overall experience is positive. Sendflowers.com is a trusted option for those seeking a reliable online flower delivery service.