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15% users rated Terrible
5% users rated Poor
20% users rated Average
10% users rated Very Good
50% users rated Excellent
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Review article published on: 02 Jun 2019

Last updated by on 08 Mar 2023

"I am currently pursuing my Master's in English from the University of Delhi. My interests lie in editing, proofreading, and research."
Dec 2022 5 5 5 5 1.8 5
Jan 2023 5 4.2 2.7 1.2 5 5
Feb 2023 5 5 3 5 3.4 1.8
Mar 2023 5 5 5 5 3.1 5
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Detailed Sendflowers Review by

Introduction is an online flower delivery service that operates on a national level in Russia. They offer a wide range of flowers, plants, and gifts for various occasions, from birthdays and anniversaries to weddings and funerals. The company has been in business for over 20 years and prides itself on its commitment to quality products and customer service.

Pros and Cons

  • Wide selection of flowers and gifts
  • Nationwide delivery across Russia
  • 24/7 customer service
  • Competitive pricing
  • Secure payment options
  • Website is only available in Russian
  • No international delivery
  • Shipping costs can be high for same-day and next-day delivery

User Experience

The website is easy to navigate and offers a smooth checkout process. However, non-Russian speakers may find it challenging to navigate as all the content is in Russian. Users can log in and create an account to keep track of their orders and view their order history. The site also offers a live chat feature for any customer inquiries or issues.

Pricing and Value for Money offers competitive pricing with a wide range of options to fit any budget. Standard delivery fees start at around 500 rubles, while same-day and next-day delivery can cost up to 1,500 rubles. The company also offers various promotions and discounts throughout the year.


There are a few online flower delivery services that offer comparable services to in Russia, including 7Roses and FloraExpress. Additionally, international companies, such as 1-800-Flowers and Teleflora, offer delivery to Russia, but at a higher cost.

Customer Service offers 24/7 customer service through phone, email, and live chat. The company is known for its timely and helpful responses to customer inquiries and issues.

Product Quality and Selection offers a wide selection of flowers and gifts, including roses, lilies, orchids, and seasonal flowers. They also offer various gift options, such as chocolates, wine, and balloons. The products are fresh and high quality, with good care and handling instructions to ensure the longevity of the flowers.

Website Usability

The website is well-designed, easy to navigate, and offers a user-friendly interface. However, non-Russian speakers may find it challenging to navigate as all the content is in Russian.

Returns and Exchanges does offer a guarantee on their products, and customers can contact customer service if they are unsatisfied with their purchase. However, exact details on returns and exchanges are unclear on the website.

Promotions and Discounts offers various promotions and discounts throughout the year, such as discounts on seasonal flowers or holiday specials. Additionally, customers can receive discounts for creating an account or subscribing to the company's email list.

Reputation has a positive reputation in the online flower delivery industry, with a focus on quality products and customer service. The company has been in business for over 20 years and has a loyal customer base across Russia.

Payment Options offers several secure payment options, including credit cards, PayPal, and Yandex Money. The company integrates with various payment platforms to provide a seamless checkout experience to customers.

Loyalty Programs does not currently offer a formal loyalty program. However, customers can create an account on the website to keep track of their order history and receive exclusive promotions.

Customer Reviews

Customer reviews of are generally positive, with many praising the quality of the products and customer service. However, some customers have noted issues with delayed delivery times and unclear return policies.

Community Involvement

There is no evidence of community involvement or charitable efforts on the website.

Shipping and Costs offers nationwide shipping across Russia, with standard delivery fees starting at around 500 rubles. Same-day and next-day delivery options are available for an additional fee of up to 1,500 rubles. Shipping costs for international delivery are not available.

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