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Separatec is a men's underwear brand that offers innovative designs and functionality. The company's main goal is to provide maximum comfort and support to the wearer. Separatec's patented technology is built on the principle of separating the male anatomy from the thigh area, thereby reducing friction and maintaining proper air flow. Founded in 2017, Separatec has quickly gained popularity among men looking for a better underwear experience. In this article, we will review the brand's products and services, and help you decide if it's worth trying.
Pros and Cons:
Pros:
- Innovative technology ensures comfort and support
- Wide range of products available
- Affordable pricing
- Attractive design and color choices
- Easy to navigate website
Cons:
- Limited product range for women
- Limited reviews on the website
User Experience:
Separatec's website is easy to navigate and find products. The product pages are well-designed and include all the necessary information, such as the fabric used, product features, and sizing details. The website also features customer reviews, which are helpful in making purchasing decisions. The checkout process is secure and straightforward.
Pricing and Value for Money:
The pricing for Separatec products is reasonable and competitive. The website also offers frequent promotions and discounts, making the products even more affordable. Considering the innovation and comfort offered, the products are an excellent value for the money.
Alternatives:
There are several similar brands in the market, such as Saxx, MeUndies, and Mack Weldon. However, Separatec stands apart from these brands with its unique technology, attractive design, and affordable pricing.
Customer Service:
Separatec has excellent customer service, with a responsive and helpful team. The website also includes a comprehensive FAQ section that answers most of the common questions.
Product Quality and Selection:
The product quality is excellent, with a focus on premium materials and innovative design. The product range includes boxers, briefs, trunks, and undershirts, all with Separatec's patented technology. The brand also offers a limited range of products for women, such as panties.
Website Usability:
The website is easy to navigate and includes all the necessary information about the products. The search function is efficient, with filtering options available to help find the perfect product.
Returns and Exchanges:
Separatec offers hassle-free returns and exchanges. Customers can return or exchange products within 30 days of delivery, provided they are in their original condition and packaging.
Promotions and Discounts:
The website offers frequent promotions and discounts. Customers can save up to 20% on select products during sales and special events.
Reputation:
The brand has a good reputation, with positive customer reviews online. Separatec has also been featured in several mainstream publications, such as Esquire and Maxim.
Payment Options:
The website accepts several payment options, including credit cards, PayPal, and Apple Pay, making checkout easy and convenient.
Loyalty Programs:
Separatec does not currently have a loyalty program, but the website offers frequent promotions and discounts for returning customers.
Customer Reviews:
The website features customer reviews, which are helpful in making purchasing decisions. The reviews are generally positive, with customers praising the comfort and design of the products.
Community Involvement:
Separatec does not have a significant presence in the social media space or community involvement initiatives.
Shipping and Costs:
Separatec offers free shipping on orders over $35 in the USA, with expedited shipping options available at an additional cost. International shipping is also available at an additional charge.
Conclusion:
Overall, we highly recommend Separatec for its innovative technology, attractive design, affordable pricing, and excellent customer service. With its focus on comfort and support, Separatec has disrupted the men's underwear market and provided a better experience for men. The website is easy to navigate, with all the necessary information available, and frequent promotions and discounts making the products even more affordable. The only downside is the lack of a loyalty program and limited product range for women.
Review Description: TERRIBLE CUSTOMER SERVICE AND NOT 4 TO 7 BUSINESS DAYS SHIPPING. LIARS. RATHER BUY ON EBAY OR AMAZON THAN HERE!
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Reviewer Name: Tim
Review Submission Date: 2022-07-20
Review Title: no response in an attempt to exchange for a smaller size
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Review Description: I received a pair of shorts and wanted to return for a smaller size. I sent several emails over a period of two weeks. I also sent a message through the company website. I've heard nothing from them. Not sure how long it takes for them to respond but two weeks seems excessive to me. I'll write another review if and when I ever hear back from them.
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Reviewer Name: Faraaz Mawani
Review Submission Date: 2022-03-12
Review Title: My order was never delivered to me and…
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Review Description: My order was never delivered to me and their customer service offered to reship the order or give me a gift card rather than a refund which is what I requested. They stopped responding to my emails after I asked for a refund to my original payment method and have pretty much taken my $75 from me. They are crooks and clearly lack respect for the customers that keep their business running.
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Reviewer Name: SC
Review Submission Date: 2022-01-17
Review Title: Zero customer service - avoid
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Review Description: I was really looking forward to trying these boxers, but unfortunately they're just not for me. The separation is initially comfortable, but as you move around, sit down etc things just don't stay put and it ends up being less comfortable that standard boxers with a pouch. I've emailed Separatec numerous times over the last couple of weeks to return the unopened packs and have been completely ignored.
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Reviewer Name: Derek
Review Submission Date: 2022-01-05
Review Title: gangsters
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Review Description: bought almost $200 worth of underwear and it still has not came. emailed and facebook messenger to them multiple times but no response... i then find this review page online to realise i have most likely been duped. go with another company
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Reviewer Name: Derek
Review Submission Date: 2021-12-15
Review Title: Best underwear I've worn period
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Review Description: Best underwear I've worn period. Its like wearing nothing at all. My balls have a pouch and my cock has one too. Definitely make you look nice and big in front, love that.
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Reviewer Name: Damian
Review Submission Date: 2021-12-12
Review Title: Poor product and no response after…
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Review Description: Poor product and no response after multiple emails to them.
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Reviewer Name: steve
Review Submission Date: 2021-11-10
Review Title: Excellent product
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Review Description: Excellent product. Been wearing this brand for 1yr and half . Very comfortable . Great for separating the penis from the balls . Would highly recommend to any guy to try .
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Reviewer Name: Barry
Review Submission Date: 2021-08-12
Review Title: Shady Company
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Review Description: Requested to cancel order 20min after order was placed. Got an aknowledgement of cancellation and order was still shipped. Very unprofessional and unethical.
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Reviewer Name: Marcel
Review Submission Date: 2021-07-28
Review Title: Ordered them and never got them
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Review Description: Ordered them and never got them. Repeatedly wrote mails, never got a reply!