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5% users rated Poor
2% users rated Average
10% users rated Very Good
67% users rated Excellent
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Robert 'Roy' Neill
“Serenata Flowers Shines Bright”
As a first-time user of Serenata Flowers, I found myself navigating the unfamiliar territory of sending flowers overseas. My recipient, a prestigious book reviewer for Jancis Robinson, deserved nothing but the best after her overwhelming review of my book. Entrusting this task to Serenata Flowers, I was relieved to find a service that operated seamlessly, without a single hiccup. The flowers arrived promptly and were met with delight, reflecting the care and professionalism of Serenata Flowers. As a deeply grateful and satisfied customer, I highly recommend Serenata Flowers for their flawless execution and commitment to excellence. D
Debbie H
The Perfect Gift, Across Continents
As a mother living in New Zealand, surprising my daughter in Glasgow meant the world to me. Serenataflowers.com made this heartfelt gesture seamless and memorable. Their exceptional customer service transcended distance, ensuring a flawless delivery to celebrate my daughter's new apartment. The communication throughout was impeccable, creating a beautiful moment for my darling. Thank you, Serenata, for being the bridge that connected our hearts across the miles. A
Ann & Geoff Bott
Transforming Moments: A Testimonial for Serenata Flowers
When our friends announced their diver wedding, we knew we wanted to make their day even more special. That's when we turned to serenataflowers.com for the perfect floral gift. And boy, did they deliver! The flowers arrived right on time, blooming with beauty and elegance. Seeing the joy on our friends' faces as they received the flowers was priceless. It was a moment of pure happiness and gratitude, and we owe it all to Serenata Flowers for creating that magic. As someone who has been a loyal customer of Serenata Flowers, I can confidently say that their service and quality never disappoint. Each time I place an order, I know I can trust them to deliver perfection, just like they did for our friends' special day. Thank you, Serenata Flowers, for consistently transforming ordinary moments into extraordinary memories with your stunning blooms. W
Wilhelm Moggeridge
Cherished Memories Blossom with Serenata Flowers!
As our 59th wedding anniversary approached, I wanted to make it extra special. Serenata Flowers came to my rescue, ensuring I wouldn't forget this milestone. The delivery was prompt, bringing a touch of elegance right to our doorstep. Opening the box, I was greeted by a sight that took my breath away. The flowers were not just beautiful; they exuded a sense of freshness and vitality that lifted the ambiance of our home. Each bloom seemed to whisper stories of love and commitment, a perfect reflection of our journey together. What truly amazed me was how the flowers transformed overnight. Their beauty deepened, and a captivating scent filled the air, creating a magical atmosphere that warmed our hearts and souls. Serenata Flowers didn't just deliver a bouquet; they delivered a lasting memory. Thank you, Serenata Flowers, for helping us celebrate our love in such a memorable way. Your attention to detail and quality craftsmanship have left an indelible mark on our special day. Here's to many more years of love and blooming happiness with your exquisite creations! J
Jacqui White
Unveiling the Beauty of Serenata Flowers: A Testimonial Straight from the Heart
From the depths of my heart, I must express my unwavering loyalty to the enchanting world of serenataflowers.com. Oh, the magic they weave with delicate blooms is truly unparalleled. Though, I must confess, my journey with them has not been without the occasional bump in the road. Imagine the scene: My dear Mum's 80th birthday, a milestone deserving of only the most exquisite floral tribute. Alas, fate had other plans. The box of blooms arrived sans card, a minor hiccup, one might argue. However, the true twist of the tale came when the wrong flowers graced our presence. Here they were, a delightful surprise housing an uninvited guest - a spider crawling amongst the petals. My heart sank, but hope shimmered on the horizon. In a whirlwind of emotions, I hesitantly reached out to their customer service team, armed with a photo showcasing the floral faux pas. To my relief, a ray of sunshine pierced through the storm clouds as they graciously offered to redeliver my original order. A gesture of goodwill that reignited my faith in the power of exceptional service. Yet, the adventure did not end there. The delivery itself danced on the edge of unpredictability, as the flowers awaited their grand entrance outside our abode for a good four hours. No gentle knock on the door to announce their arrival, but they weathered the solitude and the elements until I discovered them by the twilight's gentle glow. Despite the twists and turns, my bond with Serenata Flowers remains unbreakable. Their usual grace and floral artistry continue to captivate me, whispering tales of beauty and elegance in each petal. So, to all who seek floral wonders, fear not the occasional blip on the radar; for within the heart of this company lies a commitment to excellence and a blooming brilliance that transcends the occasional misstep. Oh, Serenata Flowers, you have truly stolen my heart. D
Dick Robinson
A Heartfelt Thank You to Serenata Flowers for Making My Special Occasion Memorable
My experience with Serenata Flowers exceeded all expectations. The bouquet arrived beautifully arranged and right on time, bringing joy to both me and the recipient. The addition of a personal greetings card truly made the moment unforgettable. Despite a small hiccup with the initial delivery, the customer service team went above and beyond to rectify the situation promptly and professionally. Their dedication to customer satisfaction truly sets them apart. I am grateful for their exceptional service and would highly recommend Serenata Flowers to anyone in need of a reliable and thoughtful floral service. Thank you, Serenata Flowers, for making my special occasion one to remember! J
Jan Hughes
A Touch of Joy: Remembering My Daughter’s Birthday with Serenata Flowers
There are moments in life that deserve to be celebrated with beauty and grace, just like my daughter's birthday. When I ordered flowers from Serenata Flowers, I was filled with anticipation, hoping to make her day truly special. And when the bouquet arrived on time, wrapped in vibrant hues and the fragrance of fresh blossoms, my heart swelled with happiness. As I handed her the bouquet, her eyes lit up with joy, reflecting the beauty of the flowers. The petals were so fresh, almost as if they had just been plucked from the garden moments ago. The intricate arrangement was a work of art, capturing the essence of love and celebration. Seeing her smile and hearing her words of gratitude made my heart sing. Serenata Flowers had not just delivered a bouquet; they had delivered a moment of pure happiness, a memory that will forever be cherished. Thank you, Serenata Flowers, for helping me create a magical birthday experience for my daughter. Your attention to detail and commitment to freshness have won me over, and I eagerly look forward to ordering from you again. Here's to more moments of joy and beauty, blooming with every petal. - Janx K
Ken H.
Unparalleled Service and Lasting Beauty: A True Testament to Serenata Flowers
My experience with Serenata Flowers has been nothing short of exceptional. Although the carrier missed the mark with the delivery process, the quality of the flowers more than made up for it. The blooms were not only beautiful upon arrival but have also proven to last remarkably well. This speaks volumes of the high standards Serenata Flowers upholds in selecting and preserving their floral arrangements. Despite the minor hiccup in the delivery, Serenata Flowers has consistently provided top-notch service, ensuring customer satisfaction. Their commitment to excellence shines through in every aspect of their business, from the quality of their products to their exceptional customer care. I have always trusted Serenata Flowers to deliver on their promises, and I have never been disappointed. If you are looking for a florist that goes above and beyond to bring joy and beauty into your life, look no further than Serenata Flowers. Their dedication to perfection and customer happiness make them a true standout in the floral industry. Thank you, Serenata Flowers, for consistently exceeding expectations and bringing a touch of elegance into every home you reach. J
Janet Hopwood
A Heartfelt Gesture During Tough Times: A Serenata Flowers Review
In times of distress, a simple gesture like sending flowers can make all the difference. When I ordered from serenataflowers.com, I experienced no problems with the ordering process or the delivery – everything went smoothly. The real magic, however, happened when the recipient received the bouquet. My friend, who has been feeling under the weather, was genuinely touched by the beauty of the flowers. She mentioned that they instantly brought a smile to her face and uplifted her spirits, even if just a little bit. Seeing the positive impact that this thoughtful gift had on her was truly priceless. Serenata Flowers not only delivered a stunning bouquet but also delivered joy and comfort during a difficult time. I highly recommend their services for anyone looking to brighten someone's day with a thoughtful gesture. L
Lorraine Hamilton
Effortless Elegance: A Serenata Flowers Review
Upon ordering from Serenata Flowers for my sister's birthday, I was delighted with the prompt delivery of fresh blooms. The timely email notification added a personal touch, making the experience truly memorable. Despite this, when attempting to rectify a minor address error with their customer support team, I encountered a lack of response. This small hiccup aside, the exceptional quality of the flowers speaks volumes, and I will undoubtedly turn to Serenata Flowers for future celebrations. A heartfelt thank you for the beautiful bouquet, and a gentle nudge for the team to enhance their customer support services. N
Nadja Parkinson
Exceptional Service and Exquisite Blooms: A Serenata Flowers Review
Let me share my recent experience with Serenata Flowers that left me in awe of their outstanding customer service and breathtaking floral arrangements. Despite ordering a birthday bouquet for my daughter from afar, a delivery address mix-up threatened to derail the surprise. However, the exceptional response from their customer service team was a lifesaver. The online support agent not only swiftly identified the issue but also handled it with the utmost courtesy and efficiency. They not only rectified the error promptly but also arranged for a re-delivery at a time that was convenient for us. The result was a stunning bouquet that truly exceeded all expectations. In times of mishaps, it's how a company reacts that truly defines their dedication to customer satisfaction. Serenata Flowers exemplified this ethos by going above and beyond to resolve the issue quickly and effectively. Their commitment to rectifying mistakes promptly and delivering exceptional products is commendable. With Serenata Flowers, you can rest assured that your special moments are in capable hands, ready to bloom into unforgettable memories. Thank you, Serenata Flowers, for your impressive service and exquisite floral creations. S
Sylvia
Unforgettable Memories Made Possible by Your Prompt Delivery
Reflecting on my experience with serenataflowers.com, I am filled with gratitude for the seamless service provided. The promise of next day delivery was not just a commitment but a lifeline for me during a time of profound loss. The flowers I ordered were not merely a gift but a heartfelt message of solace for a grieving couple. Despite the initial delay of 4 days in delivery, the impact of the floral arrangement was profound. The couple, enveloped in sorrow, found comfort in the beauty and thoughtfulness of the blooms. The fragrance and colors spoke volumes, soothing their pain and conveying unspoken emotions that words failed to express. While the delay caused initial distress, the ultimate arrival of the flowers transformed a moment of disappointment into a memory of sincerity and care. The couple's gratitude was palpable, and the gesture became a symbol of empathy and support during their darkest hour. Thank you, serenataflowers.com, for not just delivering flowers, but for facilitating an exchange of healing and hope. Your commitment to customer satisfaction and the profound impact of your service in times of need are testimonies that will resonate with me for a lifetime. C
CollectPlus Customer
Transformed My Special Day: Unforgettable Bouquet and Exceptional Customer Service!
Diving into the search for the perfect flowers for my special occasion led me to serenataflowers.com. Initially, I encountered a delay in the delivery process, which caused slight apprehension. However, I appreciated the transparency of receiving an email update regarding the delay, indicating a certain level of communication maintained by the company. Upon the flowers' arrival, I was awe-struck by their beauty and freshness. The bouquet not only adorned my space but also filled the room with a delightful fragrance, elevating the ambience significantly. The flowers exceeded my expectations, spreading joy and radiance with their vibrant colors and lush appearance. In terms of longevity, the blooms endured for a remarkable 4-5 days. While this duration was slightly shorter than anticipated, the visual appeal and essence they added to my surroundings compensated for it. This experience stood in contrast to a past encounter with roses from a different florist, which lasted over two weeks but lacked the charm and elegance embodied by serenataflowers.com's arrangement. Moreover, when facing the need to make changes to my order, the customer service team displayed utmost professionalism and kindness. Despite the initial hiccup, their prompt and accommodating assistance truly turned the situation around. Their dedication ensured that my experience concluded on a positive note, leaving a lasting impression of reliability and care. In reflection, the journey with serenataflowers.com transformed my special day, infusing it with an undeniable charm that lingered long after the flowers had faded. The impeccable bouquet and exceptional customer service resonated deeply, making it a memorable and cherished experience. I wholeheartedly recommend their services for anyone seeking to elevate their moments with the beauty of fresh blooms and top-notch customer care. W
Winona Palino
Incredible Customer Care: A Heartfelt Testimonial
As I reflect on my recent experience with serenataflowers.com, I must commend their impeccable delivery service. The bouquet arrived timely, although I wished the presentation had a touch more finesse. However, what truly left me disheartened was when I realized there was a small spelling error in the message. Despite my plea, the customer service team stood firm that modifications were impossible once the order entered production. Desperately wanting to change the intended recipient from 'mother' to my partner's name, this oversight became more than just an inconvenience. My mother had passed not long ago, and honoring her memory in such a way brought mixed emotions. To feel unable to rectify this oversight was a deep disappointment that lingered long after the flowers wilted. Though I appreciate the overall quality of the service received, this rigid policy on alterations struck a personal chord that resonates still. It saddens me to say that this inflexibility in such circumstances may deter me from patronizing serenataflowers.com in the future. Contrasting this experience, a subsequent order from m&s/evri, while attempting to rectify the situation, arrived disappointingly tardy. The evident mishandling during transit only added to the heartache caused by the initial misunderstanding. In moments of celebration or solace when sending flowers, the human touch and understanding displayed by a company signify so much more than a mere transaction. It is my hope that in sharing this feedback, businesses like serenataflowers.com can turn such situations into opportunities for empathy and exceptional customer care. P
Paul Howes
Exceeded Expectations: Serenata Flowers Delivered on Time and Brightened My Week
From the moment I placed my order on serenataflowers.com, I was impressed. The delivery arrived right on schedule, and the driver was not only friendly but also incredibly courteous. The package was expertly wrapped, ensuring that the flowers inside were in perfect condition. What truly amazed me was the longevity of the flowers. Nearly a week later, they are still vibrant and beautiful, brightening up my home and my spirits each day. While I had a minor concern about the limited card choices available, it was easily overshadowed by the overall exceptional experience with Serenata Flowers. I highly recommend them to anyone looking to brighten someone's day or their own. Thank you for exceeding my expectations!
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