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Rate Serenataflowers
Pie-Chart Analysis
5% users rated Poor
2% users rated Average
10% users rated Very Good
67% users rated Excellent
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Robert 'Roy' Neill
‘No hiccups’
My review for serenataflowers.com Sending flowers to someone overseas was a first time experience for me. The person I sent the flowers to is a book reviewer for Jancis Robinson. Her review of my book was overwhelming so I needed a florist who could get on with the job of 'delivering' without any hiccups - and Serenata Flowers did just that. Very grateful and satisfied customer. D
Debbie H
Wonderful!
My review for serenataflowers.com I live in New Zealand and wanted to send my darling Glasgow-based daughter something to celebrate her new apartment. The customer service from Serenata was the best I've experienced from any flower/gift business. Fantastic communication and a very beautiful moment for my gal. Thank you! A
Ann & Geoff Bott
These flowers were for our friends…
My review for serenataflowers.com These flowers were for our friends diver wedding, they arrived on time, and our friends were thrilled with the blooms. I have used this company for all floral gift and have never been disappointed W
Wilhelm Moggeridge
For once I didn’t forget!
My review for serenataflowers.com The flowers arrived in good time to celebrate our 59th wedding anniversary. They were in excellent condition straight out of the box and improved overnight visually and with an outstanding scent. J
Jacqui White
I always use this flower company
My review for serenataflowers.com I always use this flower company and on two occasions things have not gone quite right: no card for one delivery. This time the wrong flowers were delivered for My Mum's 80th Birthday a special occasion, I have been offered a re-delivery of my original order after providing a photo of the incorrect flowers. The flowers had a spider within them. The flowers were left for 4 hours out the front of the house (lucky not too wet / very cold / frosty as found after 18.30), no knock at the door. I still recommend this firm as normally a good service and lovely flowers. D
Dick Robinson
They failed to include the greetings…
My review for serenataflowers.com They failed to include the greetings card with the flowers with the result that the recipient had no idea who they were from until I had the embarassment of having to ask if she had received flowers. I raised the matter with Serenata Flowers by email as soon as I found out, but so far nearly 24 hours later I have not even had the courtesy of a reply J
Jan Hughes
A Touch of Joy: Remembering My Daughter’s Birthday with Serenata Flowers
There are moments in life that deserve to be celebrated with beauty and grace, just like my daughter's birthday. When I ordered flowers from Serenata Flowers, I was filled with anticipation, hoping to make her day truly special. And when the bouquet arrived on time, wrapped in vibrant hues and the fragrance of fresh blossoms, my heart swelled with happiness. As I handed her the bouquet, her eyes lit up with joy, reflecting the beauty of the flowers. The petals were so fresh, almost as if they had just been plucked from the garden moments ago. The intricate arrangement was a work of art, capturing the essence of love and celebration. Seeing her smile and hearing her words of gratitude made my heart sing. Serenata Flowers had not just delivered a bouquet; they had delivered a moment of pure happiness, a memory that will forever be cherished. Thank you, Serenata Flowers, for helping me create a magical birthday experience for my daughter. Your attention to detail and commitment to freshness have won me over, and I eagerly look forward to ordering from you again. Here's to more moments of joy and beauty, blooming with every petal. - Janx K
Ken H.
Excellent. Arrived as promised
My review for serenataflowers.com Arrived as promised, unfortunately the carrier neither knocked on the door nor rang the bell!! The flowers were excellent and are lasting. No problems with SERENATA at all - they have always given good service and provided excellent flowers. J
Janet Hopwood
No problems with ordering or delivery…
My review for serenataflowers.com No problems with ordering or delivery and the recipient says the flowers were beautiful. My friend is not very well and the flowers cheered her up a bit.😊 L
Lorraine Hamilton
Fresh Flowers were delivered on time…
My review for serenataflowers.com Fresh Flowers were delivered on time for my sister’s birthday ... and I was informed by email that my flowers were delivered . Thank you , I will certainly contact Serenata flowers in the future for other occasions. For your information .... Tried to contact your “ friendly customer support team “ To correct a small error in recipients address.....but no response . Please take a look at your friendly customer support team Many thanks . N
Nadja Parkinson
Great responsive customer service and lovely flowers.
My review for serenataflowers.com I ordered a birthday bouquet for my daughter from the other side of the world. Unfortunately, there was a mix up with the delivery address but the customer service agent on line was amazing - courteous and helpful. Worked out what had happened very promptly, organised a re-delivery at a convenient time and a stunning bouquet was delivered. Things happen, but Serenata did everything they could to fix it asap. Can't ask for any more. S
Sylvia
You promise of a next day delivery and…
My review for serenataflowers.com You promise of a next day delivery and it still hasn’t been delivered after 4 days. ! What can I say - the flowers were intended for a couple who have just lost their son tragically and was one of those occasions when flowers can be the best message - instead they haven’t heard from me. C
CollectPlus Customer
Flowers weren’t delivered on time & poor quality
My review for serenataflowers.com Flowers weren’t delivered on time, got an email from a mailing list to inform of the delay so it’s clearly a frequent issue. The flowers themselves lasted 4-5 days unlike a previous bunch of roses from another florist which lasted for over 2 weeks. Asked to cancel the flowers and the response was pathetic. DO NOT RECOMMEND. W
Winona Palino
customer service
My review for serenataflowers.com Delivery was perfect, presentation could have been better but good enough. Customer services wouldn't allow to change a spelling mistake in the message and were very certain that once in production there was nothing that could be done to change the addressee from 'mother' (my mother passed not too long ago) to my partners name . This would be the only reason I wouldn't order from serenata again, everything else was good. Ps. My corrective order from m&s / evri arrived far too late and had clearly been rattling in the back of a van all day. P
Paul Howes
Delivered on time
My review for serenataflowers.com Delivered on time, friendly courteous driver,well packaged,flowers are still going strong almost a week later,only gripe was lack of card choice
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