Serenataflowers Reviews

Voted Good (4/5)

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60 Reviews

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In the Flower Market category

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17% users rated Terrible
5% users rated Poor
2% users rated Average
10% users rated Very Good
67% users rated Excellent
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R Robert 'Roy' Neill
4 days ago

‘No hiccups’

My review for serenataflowers.com Sending flowers to someone overseas was a first time experience for me. The person I sent the flowers to is a book reviewer for Jancis Robinson. Her review of my book was overwhelming so I needed a florist who could get on with the job of 'delivering' without any hiccups - and Serenata Flowers did just that. Very grateful and satisfied customer.
D Debbie H
4 days ago

Wonderful!

My review for serenataflowers.com I live in New Zealand and wanted to send my darling Glasgow-based daughter something to celebrate her new apartment. The customer service from Serenata was the best I've experienced from any flower/gift business. Fantastic communication and a very beautiful moment for my gal. Thank you!
A Ann & Geoff Bott
4 days ago

These flowers were for our friends…

My review for serenataflowers.com These flowers were for our friends diver wedding, they arrived on time, and our friends were thrilled with the blooms. I have used this company for all floral gift and have never been disappointed
W Wilhelm Moggeridge
5 days ago

For once I didn’t forget!

My review for serenataflowers.com The flowers arrived in good time to celebrate our 59th wedding anniversary. They were in excellent condition straight out of the box and improved overnight visually and with an outstanding scent.
J Jacqui White
5 days ago

I always use this flower company

My review for serenataflowers.com I always use this flower company and on two occasions things have not gone quite right: no card for one delivery. This time the wrong flowers were delivered for My Mum's 80th Birthday a special occasion, I have been offered a re-delivery of my original order after providing a photo of the incorrect flowers. The flowers had a spider within them. The flowers were left for 4 hours out the front of the house (lucky not too wet / very cold / frosty as found after 18.30), no knock at the door. I still recommend this firm as normally a good service and lovely flowers.
D Dick Robinson
5 days ago

They failed to include the greetings…

My review for serenataflowers.com They failed to include the greetings card with the flowers with the result that the recipient had no idea who they were from until I had the embarassment of having to ask if she had received flowers. I raised the matter with Serenata Flowers by email as soon as I found out, but so far nearly 24 hours later I have not even had the courtesy of a reply
J Jan Hughes
5 days ago

A Touch of Joy: Remembering My Daughter’s Birthday with Serenata Flowers

There are moments in life that deserve to be celebrated with beauty and grace, just like my daughter's birthday. When I ordered flowers from Serenata Flowers, I was filled with anticipation, hoping to make her day truly special. And when the bouquet arrived on time, wrapped in vibrant hues and the fragrance of fresh blossoms, my heart swelled with happiness. As I handed her the bouquet, her eyes lit up with joy, reflecting the beauty of the flowers. The petals were so fresh, almost as if they had just been plucked from the garden moments ago. The intricate arrangement was a work of art, capturing the essence of love and celebration. Seeing her smile and hearing her words of gratitude made my heart sing. Serenata Flowers had not just delivered a bouquet; they had delivered a moment of pure happiness, a memory that will forever be cherished. Thank you, Serenata Flowers, for helping me create a magical birthday experience for my daughter. Your attention to detail and commitment to freshness have won me over, and I eagerly look forward to ordering from you again. Here's to more moments of joy and beauty, blooming with every petal. - Janx
K Ken H.
5 days ago

Excellent. Arrived as promised

My review for serenataflowers.com Arrived as promised, unfortunately the carrier neither knocked on the door nor rang the bell!! The flowers were excellent and are lasting. No problems with SERENATA at all - they have always given good service and provided excellent flowers.
J Janet Hopwood
5 days ago

No problems with ordering or delivery…

My review for serenataflowers.com No problems with ordering or delivery and the recipient says the flowers were beautiful. My friend is not very well and the flowers cheered her up a bit.😊
L Lorraine Hamilton
5 days ago

Fresh Flowers were delivered on time…

My review for serenataflowers.com Fresh Flowers were delivered on time for my sister’s birthday ... and I was informed by email that my flowers were delivered . Thank you , I will certainly contact Serenata flowers in the future for other occasions. For your information .... Tried to contact your “ friendly customer support team “ To correct a small error in recipients address.....but no response . Please take a look at your friendly customer support team Many thanks .
N Nadja Parkinson
5 days ago

Great responsive customer service and lovely flowers.

My review for serenataflowers.com I ordered a birthday bouquet for my daughter from the other side of the world. Unfortunately, there was a mix up with the delivery address but the customer service agent on line was amazing - courteous and helpful. Worked out what had happened very promptly, organised a re-delivery at a convenient time and a stunning bouquet was delivered. Things happen, but Serenata did everything they could to fix it asap. Can't ask for any more.
S Sylvia
5 days ago

You promise of a next day delivery and…

My review for serenataflowers.com You promise of a next day delivery and it still hasn’t been delivered after 4 days. ! What can I say - the flowers were intended for a couple who have just lost their son tragically and was one of those occasions when flowers can be the best message - instead they haven’t heard from me.
C CollectPlus Customer
5 days ago

Flowers weren’t delivered on time & poor quality

My review for serenataflowers.com Flowers weren’t delivered on time, got an email from a mailing list to inform of the delay so it’s clearly a frequent issue. The flowers themselves lasted 4-5 days unlike a previous bunch of roses from another florist which lasted for over 2 weeks. Asked to cancel the flowers and the response was pathetic. DO NOT RECOMMEND.
W Winona Palino
5 days ago

customer service

My review for serenataflowers.com Delivery was perfect, presentation could have been better but good enough. Customer services wouldn't allow to change a spelling mistake in the message and were very certain that once in production there was nothing that could be done to change the addressee from 'mother' (my mother passed not too long ago) to my partners name . This would be the only reason I wouldn't order from serenata again, everything else was good. Ps. My corrective order from m&s / evri arrived far too late and had clearly been rattling in the back of a van all day.
P Paul Howes
6 days ago

Delivered on time

My review for serenataflowers.com Delivered on time, friendly courteous driver,well packaged,flowers are still going strong almost a week later,only gripe was lack of card choice

Introduction:

Serenata Flowers is an online flower delivery service that aims to bring joy and beauty to people's lives through their stunning floral arrangements. With a user-friendly website and a wide selection of bouquets for every occasion, Serenata Flowers has become a popular choice for customers seeking an easy and convenient way to send flowers to loved ones.

Pros:

- Wide variety of fresh and vibrant flower arrangements - Easy-to-use website with a simple ordering process - Prompt and reliable delivery service - Competitive pricing and occasional discount offers - Secure online payment options - Positive customer reviews highlighting the quality of products and service

Cons:

- Limited customization options for bouquets - Only available for delivery within the UK - Limited selection of non-floral gifts

User Experience:

The Serenata Flowers website provides a seamless and intuitive user experience. From the homepage, users can easily browse through the various categories and occasions to find the perfect bouquet. The detailed product descriptions and high-quality images give customers a clear idea of what they are purchasing. The ordering process is straightforward, with options for selecting delivery dates and adding personalized messages.

Pricing and Value for Money:

Serenata Flowers offers competitive pricing for their range of floral arrangements. While the prices may vary depending on the size and type of bouquet chosen, customers can expect good value for their money. Additionally, the occasional promotions and discounts further enhance the affordability of the products.

Customer Service:

Serenata Flowers puts great emphasis on providing excellent customer service. Their dedicated team is easily reachable via phone, email, or live chat, and they are responsive and attentive to customer queries and concerns. Whether it's assistance with placing an order, tracking a delivery, or resolving any issues, the customer service team ensures a satisfactory experience.

Product Quality and Selection:

Serenata Flowers takes pride in offering high-quality flowers sourced from trusted suppliers. The floral arrangements are skillfully designed by experienced florists, resulting in stunning bouquets that are fresh and long-lasting. Customers can choose from a diverse range of bouquets to suit various occasions, ensuring there is something for everyone.

Website Usability:

Serenata Flowers' website is designed with user-friendliness in mind. The layout is clean, and the navigation is smooth, allowing customers to easily find what they are looking for. The search function and filters make it convenient to narrow down options based on preferences. The website also provides helpful information on care tips for the flowers, ensuring customers can enjoy their arrangements for as long as possible.

Returns and Exchanges:

Serenata Flowers has a comprehensive returns policy in place. If customers are not satisfied with their purchase, they can contact customer service within 48 hours of delivery to request a replacement or refund. However, return options may vary depending on the circumstances, such as damaged or incorrect orders.

Promotions and Discounts:

Serenata Flowers frequently offers promotions and discounts, providing customers with the opportunity to save on their purchases. These promotions may include discounts on specific bouquets, free delivery options, or seasonal deals. By subscribing to their newsletter or following their social media accounts, customers can stay updated on the latest offers and take advantage of these savings.

Reputation:

Serenata Flowers has built a positive reputation in the industry. With numerous satisfied customers, positive reviews, and testimonials, they have established themselves as a reliable and trusted flower delivery service. Their commitment to delivering high-quality products on time has earned them a loyal customer base.

Payment Options:

Serenata Flowers offers secure online payment options, allowing customers to make their purchases with confidence. Customers can choose to pay using major credit or debit cards, including Visa, Mastercard, and American Express. The website employs encryption technology to ensure the safety and privacy of customers' personal and financial information.

Loyalty Programs:

At present, Serenata Flowers does not offer a loyalty program. However, they do have a referral program in place, where customers can refer friends and family to receive exclusive discounts on future purchases. The referral program rewards both the referrer and the referred individual, encouraging customer loyalty and word-of-mouth marketing.

Customer Reviews:

Serenata Flowers has received overwhelmingly positive customer reviews, with many customers praising the freshness and beauty of the floral arrangements. Customers frequently mention the prompt and reliable delivery service, further enhancing the overall experience. These positive reviews serve as a testament to the company's commitment to quality and customer satisfaction.

Community Involvement:

Serenata Flowers actively participates in community involvement initiatives. They regularly collaborate with local charities and organizations to support social causes. By contributing to fundraisers and events, Serenata Flowers demonstrates their commitment to giving back to the community, fostering goodwill, and making a positive impact.

Shipping and Costs:

Serenata Flowers offers reliable and efficient shipping within the UK. Delivery options include standard delivery, next-day delivery, and same-day delivery in select areas. The delivery costs are transparently displayed during the ordering process, allowing customers to make informed decisions based on their preferences and budget.