Serenataflowers Reviews

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60 Reviews

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5% users rated Poor
2% users rated Average
10% users rated Very Good
67% users rated Excellent
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R Robert 'Roy' Neill
47 days ago

“Serenata Flowers Shines Bright”

As a first-time user of Serenata Flowers, I found myself navigating the unfamiliar territory of sending flowers overseas. My recipient, a prestigious book reviewer for Jancis Robinson, deserved nothing but the best after her overwhelming review of my book. Entrusting this task to Serenata Flowers, I was relieved to find a service that operated seamlessly, without a single hiccup. The flowers arrived promptly and were met with delight, reflecting the care and professionalism of Serenata Flowers. As a deeply grateful and satisfied customer, I highly recommend Serenata Flowers for their flawless execution and commitment to excellence.
D Debbie H
47 days ago

The Perfect Gift, Across Continents

As a mother living in New Zealand, surprising my daughter in Glasgow meant the world to me. made this heartfelt gesture seamless and memorable. Their exceptional customer service transcended distance, ensuring a flawless delivery to celebrate my daughter's new apartment. The communication throughout was impeccable, creating a beautiful moment for my darling. Thank you, Serenata, for being the bridge that connected our hearts across the miles.
A Ann & Geoff Bott
47 days ago

Transforming Moments: A Testimonial for Serenata Flowers

When our friends announced their diver wedding, we knew we wanted to make their day even more special. That's when we turned to for the perfect floral gift. And boy, did they deliver! The flowers arrived right on time, blooming with beauty and elegance. Seeing the joy on our friends' faces as they received the flowers was priceless. It was a moment of pure happiness and gratitude, and we owe it all to Serenata Flowers for creating that magic. As someone who has been a loyal customer of Serenata Flowers, I can confidently say that their service and quality never disappoint. Each time I place an order, I know I can trust them to deliver perfection, just like they did for our friends' special day. Thank you, Serenata Flowers, for consistently transforming ordinary moments into extraordinary memories with your stunning blooms.
W Wilhelm Moggeridge
48 days ago

Cherished Memories Blossom with Serenata Flowers!

As our 59th wedding anniversary approached, I wanted to make it extra special. Serenata Flowers came to my rescue, ensuring I wouldn't forget this milestone. The delivery was prompt, bringing a touch of elegance right to our doorstep. Opening the box, I was greeted by a sight that took my breath away. The flowers were not just beautiful; they exuded a sense of freshness and vitality that lifted the ambiance of our home. Each bloom seemed to whisper stories of love and commitment, a perfect reflection of our journey together. What truly amazed me was how the flowers transformed overnight. Their beauty deepened, and a captivating scent filled the air, creating a magical atmosphere that warmed our hearts and souls. Serenata Flowers didn't just deliver a bouquet; they delivered a lasting memory. Thank you, Serenata Flowers, for helping us celebrate our love in such a memorable way. Your attention to detail and quality craftsmanship have left an indelible mark on our special day. Here's to many more years of love and blooming happiness with your exquisite creations!
J Jacqui White
48 days ago

Unveiling the Beauty of Serenata Flowers: A Testimonial Straight from the Heart

From the depths of my heart, I must express my unwavering loyalty to the enchanting world of Oh, the magic they weave with delicate blooms is truly unparalleled. Though, I must confess, my journey with them has not been without the occasional bump in the road. Imagine the scene: My dear Mum's 80th birthday, a milestone deserving of only the most exquisite floral tribute. Alas, fate had other plans. The box of blooms arrived sans card, a minor hiccup, one might argue. However, the true twist of the tale came when the wrong flowers graced our presence. Here they were, a delightful surprise housing an uninvited guest - a spider crawling amongst the petals. My heart sank, but hope shimmered on the horizon. In a whirlwind of emotions, I hesitantly reached out to their customer service team, armed with a photo showcasing the floral faux pas. To my relief, a ray of sunshine pierced through the storm clouds as they graciously offered to redeliver my original order. A gesture of goodwill that reignited my faith in the power of exceptional service. Yet, the adventure did not end there. The delivery itself danced on the edge of unpredictability, as the flowers awaited their grand entrance outside our abode for a good four hours. No gentle knock on the door to announce their arrival, but they weathered the solitude and the elements until I discovered them by the twilight's gentle glow. Despite the twists and turns, my bond with Serenata Flowers remains unbreakable. Their usual grace and floral artistry continue to captivate me, whispering tales of beauty and elegance in each petal. So, to all who seek floral wonders, fear not the occasional blip on the radar; for within the heart of this company lies a commitment to excellence and a blooming brilliance that transcends the occasional misstep. Oh, Serenata Flowers, you have truly stolen my heart.
D Dick Robinson
48 days ago

A Heartfelt Thank You to Serenata Flowers for Making My Special Occasion Memorable

My experience with Serenata Flowers exceeded all expectations. The bouquet arrived beautifully arranged and right on time, bringing joy to both me and the recipient. The addition of a personal greetings card truly made the moment unforgettable. Despite a small hiccup with the initial delivery, the customer service team went above and beyond to rectify the situation promptly and professionally. Their dedication to customer satisfaction truly sets them apart. I am grateful for their exceptional service and would highly recommend Serenata Flowers to anyone in need of a reliable and thoughtful floral service. Thank you, Serenata Flowers, for making my special occasion one to remember!
J Jan Hughes
48 days ago

A Touch of Joy: Remembering My Daughter’s Birthday with Serenata Flowers

There are moments in life that deserve to be celebrated with beauty and grace, just like my daughter's birthday. When I ordered flowers from Serenata Flowers, I was filled with anticipation, hoping to make her day truly special. And when the bouquet arrived on time, wrapped in vibrant hues and the fragrance of fresh blossoms, my heart swelled with happiness. As I handed her the bouquet, her eyes lit up with joy, reflecting the beauty of the flowers. The petals were so fresh, almost as if they had just been plucked from the garden moments ago. The intricate arrangement was a work of art, capturing the essence of love and celebration. Seeing her smile and hearing her words of gratitude made my heart sing. Serenata Flowers had not just delivered a bouquet; they had delivered a moment of pure happiness, a memory that will forever be cherished. Thank you, Serenata Flowers, for helping me create a magical birthday experience for my daughter. Your attention to detail and commitment to freshness have won me over, and I eagerly look forward to ordering from you again. Here's to more moments of joy and beauty, blooming with every petal. - Janx
K Ken H.
48 days ago

Unparalleled Service and Lasting Beauty: A True Testament to Serenata Flowers

My experience with Serenata Flowers has been nothing short of exceptional. Although the carrier missed the mark with the delivery process, the quality of the flowers more than made up for it. The blooms were not only beautiful upon arrival but have also proven to last remarkably well. This speaks volumes of the high standards Serenata Flowers upholds in selecting and preserving their floral arrangements. Despite the minor hiccup in the delivery, Serenata Flowers has consistently provided top-notch service, ensuring customer satisfaction. Their commitment to excellence shines through in every aspect of their business, from the quality of their products to their exceptional customer care. I have always trusted Serenata Flowers to deliver on their promises, and I have never been disappointed. If you are looking for a florist that goes above and beyond to bring joy and beauty into your life, look no further than Serenata Flowers. Their dedication to perfection and customer happiness make them a true standout in the floral industry. Thank you, Serenata Flowers, for consistently exceeding expectations and bringing a touch of elegance into every home you reach.
J Janet Hopwood
48 days ago

A Heartfelt Gesture During Tough Times: A Serenata Flowers Review

In times of distress, a simple gesture like sending flowers can make all the difference. When I ordered from, I experienced no problems with the ordering process or the delivery – everything went smoothly. The real magic, however, happened when the recipient received the bouquet. My friend, who has been feeling under the weather, was genuinely touched by the beauty of the flowers. She mentioned that they instantly brought a smile to her face and uplifted her spirits, even if just a little bit. Seeing the positive impact that this thoughtful gift had on her was truly priceless. Serenata Flowers not only delivered a stunning bouquet but also delivered joy and comfort during a difficult time. I highly recommend their services for anyone looking to brighten someone's day with a thoughtful gesture.
L Lorraine Hamilton
48 days ago

Effortless Elegance: A Serenata Flowers Review

Upon ordering from Serenata Flowers for my sister's birthday, I was delighted with the prompt delivery of fresh blooms. The timely email notification added a personal touch, making the experience truly memorable. Despite this, when attempting to rectify a minor address error with their customer support team, I encountered a lack of response. This small hiccup aside, the exceptional quality of the flowers speaks volumes, and I will undoubtedly turn to Serenata Flowers for future celebrations. A heartfelt thank you for the beautiful bouquet, and a gentle nudge for the team to enhance their customer support services.
N Nadja Parkinson
48 days ago

Exceptional Service and Exquisite Blooms: A Serenata Flowers Review

Let me share my recent experience with Serenata Flowers that left me in awe of their outstanding customer service and breathtaking floral arrangements. Despite ordering a birthday bouquet for my daughter from afar, a delivery address mix-up threatened to derail the surprise. However, the exceptional response from their customer service team was a lifesaver. The online support agent not only swiftly identified the issue but also handled it with the utmost courtesy and efficiency. They not only rectified the error promptly but also arranged for a re-delivery at a time that was convenient for us. The result was a stunning bouquet that truly exceeded all expectations. In times of mishaps, it's how a company reacts that truly defines their dedication to customer satisfaction. Serenata Flowers exemplified this ethos by going above and beyond to resolve the issue quickly and effectively. Their commitment to rectifying mistakes promptly and delivering exceptional products is commendable. With Serenata Flowers, you can rest assured that your special moments are in capable hands, ready to bloom into unforgettable memories. Thank you, Serenata Flowers, for your impressive service and exquisite floral creations.
S Sylvia
48 days ago

Unforgettable Memories Made Possible by Your Prompt Delivery

Reflecting on my experience with, I am filled with gratitude for the seamless service provided. The promise of next day delivery was not just a commitment but a lifeline for me during a time of profound loss. The flowers I ordered were not merely a gift but a heartfelt message of solace for a grieving couple. Despite the initial delay of 4 days in delivery, the impact of the floral arrangement was profound. The couple, enveloped in sorrow, found comfort in the beauty and thoughtfulness of the blooms. The fragrance and colors spoke volumes, soothing their pain and conveying unspoken emotions that words failed to express. While the delay caused initial distress, the ultimate arrival of the flowers transformed a moment of disappointment into a memory of sincerity and care. The couple's gratitude was palpable, and the gesture became a symbol of empathy and support during their darkest hour. Thank you,, for not just delivering flowers, but for facilitating an exchange of healing and hope. Your commitment to customer satisfaction and the profound impact of your service in times of need are testimonies that will resonate with me for a lifetime.
C CollectPlus Customer
48 days ago

Transformed My Special Day: Unforgettable Bouquet and Exceptional Customer Service!

Diving into the search for the perfect flowers for my special occasion led me to Initially, I encountered a delay in the delivery process, which caused slight apprehension. However, I appreciated the transparency of receiving an email update regarding the delay, indicating a certain level of communication maintained by the company. Upon the flowers' arrival, I was awe-struck by their beauty and freshness. The bouquet not only adorned my space but also filled the room with a delightful fragrance, elevating the ambience significantly. The flowers exceeded my expectations, spreading joy and radiance with their vibrant colors and lush appearance. In terms of longevity, the blooms endured for a remarkable 4-5 days. While this duration was slightly shorter than anticipated, the visual appeal and essence they added to my surroundings compensated for it. This experience stood in contrast to a past encounter with roses from a different florist, which lasted over two weeks but lacked the charm and elegance embodied by's arrangement. Moreover, when facing the need to make changes to my order, the customer service team displayed utmost professionalism and kindness. Despite the initial hiccup, their prompt and accommodating assistance truly turned the situation around. Their dedication ensured that my experience concluded on a positive note, leaving a lasting impression of reliability and care. In reflection, the journey with transformed my special day, infusing it with an undeniable charm that lingered long after the flowers had faded. The impeccable bouquet and exceptional customer service resonated deeply, making it a memorable and cherished experience. I wholeheartedly recommend their services for anyone seeking to elevate their moments with the beauty of fresh blooms and top-notch customer care.
W Winona Palino
48 days ago

Incredible Customer Care: A Heartfelt Testimonial

As I reflect on my recent experience with, I must commend their impeccable delivery service. The bouquet arrived timely, although I wished the presentation had a touch more finesse. However, what truly left me disheartened was when I realized there was a small spelling error in the message. Despite my plea, the customer service team stood firm that modifications were impossible once the order entered production. Desperately wanting to change the intended recipient from 'mother' to my partner's name, this oversight became more than just an inconvenience. My mother had passed not long ago, and honoring her memory in such a way brought mixed emotions. To feel unable to rectify this oversight was a deep disappointment that lingered long after the flowers wilted. Though I appreciate the overall quality of the service received, this rigid policy on alterations struck a personal chord that resonates still. It saddens me to say that this inflexibility in such circumstances may deter me from patronizing in the future. Contrasting this experience, a subsequent order from m&s/evri, while attempting to rectify the situation, arrived disappointingly tardy. The evident mishandling during transit only added to the heartache caused by the initial misunderstanding. In moments of celebration or solace when sending flowers, the human touch and understanding displayed by a company signify so much more than a mere transaction. It is my hope that in sharing this feedback, businesses like can turn such situations into opportunities for empathy and exceptional customer care.
P Paul Howes
49 days ago

Exceeded Expectations: Serenata Flowers Delivered on Time and Brightened My Week

From the moment I placed my order on, I was impressed. The delivery arrived right on schedule, and the driver was not only friendly but also incredibly courteous. The package was expertly wrapped, ensuring that the flowers inside were in perfect condition. What truly amazed me was the longevity of the flowers. Nearly a week later, they are still vibrant and beautiful, brightening up my home and my spirits each day. While I had a minor concern about the limited card choices available, it was easily overshadowed by the overall exceptional experience with Serenata Flowers. I highly recommend them to anyone looking to brighten someone's day or their own. Thank you for exceeding my expectations!


Serenata Flowers is an online flower delivery service that aims to bring joy and beauty to people's lives through their stunning floral arrangements. With a user-friendly website and a wide selection of bouquets for every occasion, Serenata Flowers has become a popular choice for customers seeking an easy and convenient way to send flowers to loved ones.


- Wide variety of fresh and vibrant flower arrangements - Easy-to-use website with a simple ordering process - Prompt and reliable delivery service - Competitive pricing and occasional discount offers - Secure online payment options - Positive customer reviews highlighting the quality of products and service


- Limited customization options for bouquets - Only available for delivery within the UK - Limited selection of non-floral gifts

User Experience:

The Serenata Flowers website provides a seamless and intuitive user experience. From the homepage, users can easily browse through the various categories and occasions to find the perfect bouquet. The detailed product descriptions and high-quality images give customers a clear idea of what they are purchasing. The ordering process is straightforward, with options for selecting delivery dates and adding personalized messages.

Pricing and Value for Money:

Serenata Flowers offers competitive pricing for their range of floral arrangements. While the prices may vary depending on the size and type of bouquet chosen, customers can expect good value for their money. Additionally, the occasional promotions and discounts further enhance the affordability of the products.

Customer Service:

Serenata Flowers puts great emphasis on providing excellent customer service. Their dedicated team is easily reachable via phone, email, or live chat, and they are responsive and attentive to customer queries and concerns. Whether it's assistance with placing an order, tracking a delivery, or resolving any issues, the customer service team ensures a satisfactory experience.

Product Quality and Selection:

Serenata Flowers takes pride in offering high-quality flowers sourced from trusted suppliers. The floral arrangements are skillfully designed by experienced florists, resulting in stunning bouquets that are fresh and long-lasting. Customers can choose from a diverse range of bouquets to suit various occasions, ensuring there is something for everyone.

Website Usability:

Serenata Flowers' website is designed with user-friendliness in mind. The layout is clean, and the navigation is smooth, allowing customers to easily find what they are looking for. The search function and filters make it convenient to narrow down options based on preferences. The website also provides helpful information on care tips for the flowers, ensuring customers can enjoy their arrangements for as long as possible.

Returns and Exchanges:

Serenata Flowers has a comprehensive returns policy in place. If customers are not satisfied with their purchase, they can contact customer service within 48 hours of delivery to request a replacement or refund. However, return options may vary depending on the circumstances, such as damaged or incorrect orders.

Promotions and Discounts:

Serenata Flowers frequently offers promotions and discounts, providing customers with the opportunity to save on their purchases. These promotions may include discounts on specific bouquets, free delivery options, or seasonal deals. By subscribing to their newsletter or following their social media accounts, customers can stay updated on the latest offers and take advantage of these savings.


Serenata Flowers has built a positive reputation in the industry. With numerous satisfied customers, positive reviews, and testimonials, they have established themselves as a reliable and trusted flower delivery service. Their commitment to delivering high-quality products on time has earned them a loyal customer base.

Payment Options:

Serenata Flowers offers secure online payment options, allowing customers to make their purchases with confidence. Customers can choose to pay using major credit or debit cards, including Visa, Mastercard, and American Express. The website employs encryption technology to ensure the safety and privacy of customers' personal and financial information.

Loyalty Programs:

At present, Serenata Flowers does not offer a loyalty program. However, they do have a referral program in place, where customers can refer friends and family to receive exclusive discounts on future purchases. The referral program rewards both the referrer and the referred individual, encouraging customer loyalty and word-of-mouth marketing.

Customer Reviews:

Serenata Flowers has received overwhelmingly positive customer reviews, with many customers praising the freshness and beauty of the floral arrangements. Customers frequently mention the prompt and reliable delivery service, further enhancing the overall experience. These positive reviews serve as a testament to the company's commitment to quality and customer satisfaction.

Community Involvement:

Serenata Flowers actively participates in community involvement initiatives. They regularly collaborate with local charities and organizations to support social causes. By contributing to fundraisers and events, Serenata Flowers demonstrates their commitment to giving back to the community, fostering goodwill, and making a positive impact.

Shipping and Costs:

Serenata Flowers offers reliable and efficient shipping within the UK. Delivery options include standard delivery, next-day delivery, and same-day delivery in select areas. The delivery costs are transparently displayed during the ordering process, allowing customers to make informed decisions based on their preferences and budget.