Users Voice for Sevenstore

44% users rated Terrible
3% users rated Poor
0% users rated Average
2% users rated Very Good
51% users rated Excellent
Pie Chart Review Representation for Sevenstore
Sevenstore Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 26 May 2019

Last updated by on 08 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Oct 2022 4.9 3 4.2 4.6 1 2.6
Nov 2022 3.5 4 2.8 4.2 5 4
Dec 2022 5 5 5 5 5 5
Jan 2023 5 2.2 3.4 3.6 5 2.6
Mar 2023 2.2 5 5 5 5 5
Line Chart for Rating of peer stores

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Detailed Sevenstore Review by

Introduction

Sevenstore.com is a fashion e-commerce platform that offers a wide range of clothing, footwear, and accessories for men and women. The website was founded in 2019 and grew rapidly thanks to the collaboration with some of the most popular brands in the fashion industry.

Pros and Cons

Pros:
  • Great selection of high-end fashion products from various brands
  • User-friendly website design and navigation
  • Fast and reliable shipping service
  • Easy returns and exchange procedures
  • Competitive pricing and frequent discounts
Cons:
  • Some products may be out of stock or unavailable due to high demand
  • The website may not be easily accessible for international customers who are not fluent in English

User Experience

Sevenstore.com provides a smooth and enjoyable user experience thanks to its well-designed interface and intuitive navigation. The website is mobile-responsive, which guarantees a seamless experience across all devices. Customers can easily browse through the products, sort them by category, brand, or price, and use filters to narrow down their search. The checkout process is also streamlined and requires only basic information.

Pricing and Value for Money

Sevenstore.com offers a wide range of products at affordable prices, while maintaining the high quality of products. Additionally, the website frequently offers discounts that provide additional value for money. The products offered are trendy and made of high-quality materials, which ensures that the customers get the best value for their money.

Alternatives

Other popular fashion e-commerce platforms include Asos, Zara, and H&M. While these platforms have a larger selection of products than Sevenstore.com, they're typically priced lower and may not appeal to customers looking for high-end fashion items.

Customer Service

Sevenstore.com provides excellent customer service, with a friendly and knowledgeable customer support team available via email, chat, or phone. The return and exchange policies are clearly outlined on the website, making the process hassle-free for customers who need to make a return.

Product Quality and Selection

Sevenstore.com offers a wide range of high-quality products from various brands, including Adidas, Nike, Stone Island, and Y-3. The website focuses almost exclusively on streetwear and high-end fashion items that appeal to fashion-conscious men and women. Customers can find various clothing items, footwear, and accessories to suit their preferences.

Website Usability

Sevenstore.com is well-designed and easy to navigate, with a clean and modern interface that is both functional and aesthetically appealing. The website allows customers to quickly find the products they're looking for, while also highlighting the latest arrivals, promotions, and bestsellers.

Returns and Exchanges

Sevenstore.com provides hassle-free returns and exchange procedures, with a clear policy outlined on the website. Customers can initiate a return or exchange by contacting customer support, providing their order number, and specifying the reason for the return. Customers are typically refunded within 7-14 business days, and exchanges are processed within 2-3 business days.

Promotions and Discounts

Sevenstore.com frequently runs promotions and discounts on selected items or categories. The website also offers a loyalty program called "The Drip," which allows customers to earn rewards points and redeem them for discounts on future purchases.

Reputation

Sevenstore.com has a good reputation among its customers, with many positive reviews on Trustpilot and other review aggregators. The website is known for offering high-quality fashion items at affordable prices, providing excellent customer service, and shipping orders quickly and reliably.

Payment Options

Sevenstore.com supports various payment methods, including credit/debit cards, PayPal, and Klarna. Klarna allows customers to pay for their purchases in installments without any additional fees.

Loyalty Programs

Sevenstore.com offers a loyalty program called "The Drip," which allows customers to earn rewards points by making purchases or engaging with the brand on social media. Customers can redeem their rewards points for discounts on future purchases.

Customer Reviews

Sevenstore.com has primarily positive reviews on Trustpilot and other review aggregators, with customers praising the website's fast shipping times, high-quality products, and excellent customer service.

Community Involvement

Sevenstore.com is active on social media and engages with its customers through various channels like Twitter, Instagram, and Facebook. The website also collaborates with various artists and institutions, promoting art and culture.

Shipping and Costs

Sevenstore.com ships to various countries worldwide, with shipping times ranging from 1-5 business days. Shipping costs vary depending on the destination, but the website provides a clear shipping cost estimator at the checkout. The website also occasionally offers free shipping promotions. In conclusion, Sevenstore.com is a great website for customers looking for high-end fashion items at affordable prices. The website is user-friendly, provides excellent customer service, and offers a wide range of products from various brands. The website also offers frequent promotions and discounts, making it a great value for money. Customers may find some products unavailable due to high demand, but generally, the website delivers a great overall shopping experience.

Sevenstore Recent User Reviews

User Rating

5 stars

45

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Reviewer Name: Jason Wilbourne

Review Submission Date: 2023-01-29

Review Title: Goods turned up within 48hrs and were…
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Review Description: Goods turned up within 48hrs and were exactly as described. Excellent service..

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Reviewer Name: Steve H

Review Submission Date: 2023-01-29

Review Title: Excellent Service
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Review Description: Great service, delivered as directed with good communications.

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Reviewer Name: Burnie Harris

Review Submission Date: 2023-01-26

Review Title: Be careful when ordering from this site
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Review Description: I recently bought a pair of shoes from this site and ignored any bad reviews because the shoes were out of stock or full price everywhere else. after a week of no tracking updates i received a message saying that the order was delivered but it obviously hadn't been, called DHL tracking and they said the store never organised for the package to be collected. I only received info that the package was 'lost' on the live chat, no email or anything else. luckily we used paypal so we were able to get a full refund

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Reviewer Name: Matt

Review Submission Date: 2023-01-25

Review Title: My trainers didn’t arrive and I had to…
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Review Description: My trainers didn’t arrive and I had to chase for a refund which was eventually processed but there was no communication from the seller to let me kwon what was happening.

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Reviewer Name: dana Flaskova

Review Submission Date: 2023-01-23

Review Title: Not received my order
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Review Description: Hi, I ordered adidas sneakers on the 10th of January 2023 with next day delivery, they have sent me an email that item was dispatched on the 11th, unfortunately I haven't heard from them since, I didn't receive my item, today is 23rd of January still nothing, I did sent an email, no reply, can someone contact me pleaseUpdate WEB2685201 my order

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Reviewer Name: peter

Review Submission Date: 2023-01-21

Review Title: Dodgy company good thing I purchased…
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Review Description: Dodgy company good thing I purchased through PayPal bought an expensive jacket only it never arrived and what they sent was some fake moncler trousers that looked like someone bought from a market stall I am seeking compensation

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Reviewer Name: Mark Kenny

Review Submission Date: 2023-01-19

Review Title: Great Customer Service Experience
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Review Description: Great Customer Service ExperienceI found a really nice deal on a pair of shoes I'd been watching and was able to order them quickly and easily. It was only on receipt of the confirmation that I realised I had made an error with the colour. I spoke to Hamza in CS the next morning and they very kindly and politely sorted that out for me. Will be reordering later and am more than happy with my experience today.

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Reviewer Name: Jack

Review Submission Date: 2023-01-18

Review Title: Terrible service. Waste of time. Don’t bother
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Review Description: Terrible service. Ordered an 11, was sent a 6. Returned for an exchange for the correct size. Stayed on paperwork and online returns portal I wanted the correct size. Was refunded anyway. Was then charged for the shipping anyway too. Had no contact or apology regarding the refund. Had to get in contact myself to resolve the shipping fee issue.

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Reviewer Name: Alex in ABQ

Review Submission Date: 2023-01-18

Review Title: Poor Packaging = Damaged
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Review Description: My Yeti was shipped wrapped in several bags with no protection. It arrived with dents. This would not have happened if it shipped with proper protection, like a box.UPDATE - Order Number: WEB2684618UPDATE 2 - Julieann reached out after this post and took care of me. Thank you, sevenstore!UPDATE 2 -

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Reviewer Name: Quadasia Adamson

Review Submission Date: 2023-01-17

Review Title: No confirmation
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Review Description: I never received an order number or order confirmation. I paid through paypal who has also been trying to reach out to resolve this matter. I have an account with seven in my previous orders it says (1) but nothing is there not item order number or anything. I would rather receive the item than a refund honestly