Users Voice for Shein

48% users rated Terrible
5% users rated Poor
2% users rated Average
4% users rated Very Good
41% users rated Excellent
Pie Chart Review Representation for Shein
Shein Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 05 Jul 2019

Last updated by on 11 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Oct 2022 2.6 4.7 4.7 3.2 5 4.8
Nov 2022 3.7 3.8 4.5 2.9 1 4.9
Dec 2022 5 5 5 5 5 5
Jan 2023 5 4.2 4.1 2.9 4.8 4.8
Mar 2023 2.4 5 5 5 5 5
Line Chart for Rating of peer stores

shein.co.uk

everyplate.com

godaddy.com

ivrose.com

bigrock.in

framesdirect.com

Detailed Shein Review by

Introduction:

Shein.co.uk is an online retailer offering fashionable clothing, accessories, and beauty products for women, men, and kids. Founded in 2008, Shein has grown to become a global brand with a wide range of products at affordable prices.

Pros and Cons:

Pros: Shein offers a vast selection of trendy and affordable clothing items, free shipping on orders over £35, and frequent promotions and discounts. Cons: The sizing can be inconsistent, and the quality of some of their products can be hit or miss.

User Experience:

Shein.co.uk has a clean and easy-to-navigate website with clear product descriptions and photos. They also offer a mobile app for convenient shopping on-the-go.

Pricing and Value for Money:

Shein's prices are competitive, making them an excellent value for fashion-forward shoppers who are looking to save money.

Alternatives:

Some popular alternatives to Shein include ASOS, Boohoo, Missguided, and PrettyLittleThing.

Customer Service:

Shein's customer service is available 24/7 via live chat and email. They also have a comprehensive FAQs section on their website.

Product Quality and Selection:

Shein offers a wide selection of clothing and accessories, with new products added regularly. The quality of their products varies, but they do offer a rating system where customers can leave reviews and photos.

Website Usability:

The website is fast and easy to navigate, with a search function and filters to help customers find what they're looking for quickly.

Returns and Exchanges:

Shein's returns and exchange policy allows customers to return or exchange products within 45 days of purchase.

Promotions and Discounts:

Shein frequently offers promotions and discounts, including student discounts, first-time customer discounts, and free items with a qualifying purchase.

Reputation:

Shein's reputation is mixed, with many customers praising the affordable prices and trendy styles but also complaining about the inconsistent sizing and quality issues.

Payment Options:

Shein accepts several payment options, including credit and debit cards, PayPal, and Afterpay.

Loyalty Programs:

Shein offers a point-based loyalty program that allows customers to earn points for purchases and redeem them for discounts on future orders.

Customer Reviews:

Shein's website allows customers to leave reviews and photos of their purchases, which can help other customers make informed buying decisions.

Community Involvement:

Shein has partnered with several organizations to support charitable causes, including the World Wildlife Fund and the American Heart Association.

Shipping and Costs:

Shein offers free shipping on orders over £35, with standard shipping taking 6-8 business days. They also offer express and next-day shipping options for an additional fee.

Shein Recent User Reviews

User Rating

5 stars

222

4 stars

42

1 stars

275

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Reviewer Name: Alan Jones

Review Submission Date: 2023-01-30

Review Title: Received completely the wrong order
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Review Description: Received completely the wrong order. I ordered a pair of men's blue swimming trunks and received a ladies brown dress. Returned for refund (but won't get the postage back). First and last experience with this company.

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Reviewer Name: David Perryman

Review Submission Date: 2023-01-29

Review Title: Missed Order
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Review Description: Would of made a order unfortunately could only make a order if I opened a online account so didn't bother

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Reviewer Name: Marsha

Review Submission Date: 2023-01-29

Review Title: Item arrived does not work
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Review Description: Item arrived does not work, no way to get in contact as this was part of a split package. I just want a replacement and contact details!!! How is it this hard to get in touch??!!

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Reviewer Name: Yvonne Hickerman

Review Submission Date: 2023-01-28

Review Title: Omg it’s fun ordering from SHEIN
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Review Description: Omg it’s fun ordering from SHEIN, so may items to choose from, in sizes 18 to 22 and the extra plus sizes 24 to 28 which is brilliant if they haven’t got say a dress that you wanted they give you alternative choice. The delivery is amazing, your order gets delivered early or on time.,

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Reviewer Name: natalie mcinnes

Review Submission Date: 2023-01-27

Review Title: I returned a dress in November
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Review Description: I returned a dress in November - and still don’t have the money back. It’s the end of January. There is a resolver site they tell you to use to contact customer service. I think it’s computer generated as just keep replying the same nonsense and not returning my money.

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Reviewer Name: Tracey J Wright

Review Submission Date: 2023-01-27

Review Title: I love Shein clothes
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Review Description: I love Shein clothes, I will only buy from there, everything I have bought has been great value for money and excellent quality, delivery is great and I love the points, fantastic. I have recommended to friends and family

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Reviewer Name: Nonny Uwakwe-Kesieme

Review Submission Date: 2023-01-26

Review Title: My order is showing received whereas I…
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Review Description: My order is showing received whereas I did not receive it. I have tried to contact Evri (delivery company) and Shein but none of them have replied me. It’s so frustrating.

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Reviewer Name: Debra.

Review Submission Date: 2023-01-25

Review Title: I have received excellent customer…
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Review Description: I have received excellent customer service due to a wrong item being sent to me, the issue was resolved quickly and a replacement sent out quickly, I give SHEIN 100% for customer service. The quality of the dresses I’ve ordered have been excellent, ok…you might have to give them a little press but after that the material washes well and stays crease free, brilliant for holiday packing. I will continue to purchase from them…well done SHEIN and praise them for a good customer service.

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Reviewer Name: Crispin

Review Submission Date: 2023-01-25

Review Title: All good
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Review Description: I recently shopped at Shein and I am so impressed with my experience. The website is easy to navigate and the selection is fantastic. I found so many cute and trendy clothing items at such great prices. The quality of the clothes is also really good and the sizing is accurate. I was also pleased with the fast shipping and easy returns process. I highly recommend Shein to anyone looking for stylish and affordable clothing options

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Reviewer Name: Emma Bullivant

Review Submission Date: 2023-01-25

Review Title: Unhygienic and customer care non existent.
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Review Description: Used Shein a lot on the past but just had a dress delivered which stinks of somebody else's underarm sweat!! Thought customer service would be as horrified as I was but they have twice advised me to air or wash the item and don't seem to have a problem with this!! They have really gone downhill in my estimation. Once I send the item back, account will be closed and will never be using them again.