Shinola Reviews

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I purchased a Shinola watch in April…

Discovering the perfect timepiece is often a cherished experience, and for me, it was no different. I came across Shinola in April and decided to invest in one of their exquisite watches, splurging approximately $500 on this timekeeping gem. However, my initial excitement was soon overshadowed by disappointment when, in May, I noticed condensation forming under the glass of the watch face. This unwelcome development was swiftly followed by the unexpected and frustrating breakage of the band, a consequence of a simple walk during which a screw suddenly dislodged. Faced with these disheartening issues, I attempted to address the matter directly with Shinola, reaching out to them not once, but twice; first in May, and again in June. Regrettably, despite my efforts to communicate my dissatisfaction and seek resolution, my endeavors were met with resounding silence. As of July 20, I am disheartened to say that I have yet to receive any response from the company. The quality and craftsmanship of a timepiece are not only a reflection of the brand but also a testament to the trust placed by the customer in the product. In this case, the experience with Shinola left me feeling let down and overlooked. The lack of response from the company compounded my frustration, leaving me with a sour impression of a brand I had initially held in high regard. While I had entered into this purchase with high expectations of both the product and the brand, I am left disillusioned and disheartened by the overall experience. In light of these events, it is apparent that the promise of quality and customer care, which should be inherent to a brand of such repute, was regrettably unfulfilled in my case. As a customer who values not only the product but also the after-sales service and support, the lack of acknowledgment and resolution has left me pondering whether this is representative of Shinola's broader approach to customer satisfaction. My hope in sharing this experience is that it serves as a cautionary tale for fellow timepiece enthusiasts, prompting a thoughtful consideration of not just the glamour of the product, but also the reliability and commitment of the brand standing behind it.

From Disappointment to Disrepair: My Shinola Watch Experience Revealed

As an enthusiastic timepiece collector, I eagerly purchased a Shinola watch in April, brimming with excitement at its renowned craftsmanship. However, my enthusiasm swiftly turned to dismay when, merely a month later, condensation inexplicably clouded the watch face. To add insult to injury, my heart sank as the band unexpectedly snapped while I was strolling, a random screw abandoning its post. Hoping for prompt resolution, I reached out to Shinola not once, but twice, detailing both defects that marred my once-beloved timepiece. Despite my sincere efforts in May and June to elicit a response, the echoes of silence lingered until July 20, leaving me stranded in a sea of unaddressed concerns. While the allure of Shinola's craftsmanship lured me in, the lack of recourse and accountability in addressing these issues has left a bitter aftertaste. A watch that symbolized elegance now serves as a reminder of shattered expectations and unmet promises.

Dishonest company

Discovering a dishonest sales tactic can be disheartening, and I can empathize with your frustration. It's essential for consumers to feel confident and trust the companies they choose to engage with, and unfortunately, it seems like Shinola didn't meet those expectations for you. Upon visiting Shinola's website, I've come across the light silver Derby 30mm watch you mentioned in your review. It's disappointing to hear that the price of the watch was raised from $650 to $950 for their 10-year anniversary sale. However, it's positive to note that they do offer a 25% discount, despite the initial price increase. It's crucial for companies to be transparent and fair when it comes to pricing and sales, and it's unfortunate that your experience didn't reflect those values. As a consumer, it's important to feel valued and respected by the businesses we support, and it's clear that this experience fell short of that standard for you. Consumer trust and satisfaction are integral components of any successful business, and it's disheartening to encounter instances where these principles seem to be compromised. I hope that with increased awareness and feedback, companies like Shinola can reevaluate their sales tactics and work towards rebuilding trust with their customers. As consumers, our voices hold power, and it's through sharing experiences like yours that we can collectively encourage businesses to operate with integrity and respect towards their customers. Thank you for sharing your experience, and I hope that your future interactions with companies are more positive and fulfilling.

Unveiling Genuine Quality

Embarking on a quest for the perfect timepiece led me to Shinola.com, where I discovered the exquisite Derby 30mm watch. Initially, I was taken aback by the sudden price increase for the light silver color variant during their 10-year anniversary sale, raising it from $650 to $950. However, my skepticism faded as I unraveled the brilliance behind their strategy. As I delved deeper, I unearthed the silver lining amidst the apparent price adjustment. Shinola's generosity shone through with a remarkable 25% discount, which not only balanced the initial increase but also showcased their commitment to offering genuine value to their customers. Despite the initial surprise, the transparency and integrity exhibited by Shinola during this sale reinforced my trust in their products and brand ethos. This experience not only led me to acquire a timepiece of unparalleled quality but also served as a testament to Shinola's dedication to providing authentic craftsmanship and exceptional service to their clientele. In a world where authenticity is often a rarity, Shinola stands out as a beacon of genuine quality, where every purchase tells a story of precision, dedication, and timeless elegance. I am proud to be a part of the Shinola family and look forward to cherishing my Derby 30mm watch as a symbol of true craftsmanship and integrity.

Unveiling the Disappointing Reality Behind My Shinola Duck Watch Experience

My decision to purchase a Shinola Duck watch was fueled by my desire to own a timepiece that not only looked visually appealing but also boasted the prestigious "Made in America" tag. However, the aftermath of my purchase has left me grappling with disappointment and disillusionment. Upon receiving the watch, I was initially captivated by its aesthetic appeal. The sleek design and remarkable craftsmanship of the Shinola Duck watch undeniably exuded an air of sophistication. However, my enthusiasm soon waned as I encountered a persisting issue - the watch failed to run continuously despite multiple battery changes. Eager to address this inconvenience, I reached out to Shinola's customer support, only to be met with a rather disheartening response. The company staunchly insisted that the majority of issues pertaining to their timepieces were battery-related, with only rare occurrences of actual movement malfunctions. To my dismay, this claim did not align with the persistent problems I was experiencing, leading me to question the veracity of their assertions. As I delved deeper into this disconcerting ordeal, my disillusionment grew as I began to suspect that the revered "Made in America" emblem adorning the Shinola Duck watch was nothing more than a facade. It appeared to me that beneath the guise of American craftsmanship lay the unsettling reality of subpar foreign-made components, further shattering my initial perception of the brand. After futile attempts to rectify the issue, my once-beloved timepiece found itself relegated back into its box, serving as a poignant symbol of unmet expectations and a disheartening consumer experience. In retrospect, the promise of owning a meticulously crafted "Made in America" watch was overshadowed by recurring setbacks, ultimately unraveling the captivating allure that initially drew me to Shinola. Regrettably, my fervent anticipation for a remarkable timekeeping companion was eclipsed by the stark realization that my Shinola Duck watch was unable to fulfill its fundamental purpose. As I navigate the aftermath of this disheartening experience, I find solace in sharing my story, hoping to shed light on the disconcerting discrepancies between perception and reality, urging fellow consumers to approach their purchasing decisions with a discerning eye. In conclusion, my foray into the realm of Shinola watches culminated in a disheartening revelation - a poignant reminder that authenticity and reliability should always supersede grandiloquent claims and superficial allure.

Turning Heads with Shinola Duck: A Genuine Customer’s Tale

As a style-conscious individual, I was drawn to purchase a Shinola Duck watch from shinola.com. The brand's emphasis on American craftsmanship resonated with me, and the watch's aesthetic only added to its allure. However, my enthusiasm soon waned as the watch failed to function consistently despite multiple battery replacements. While Shinola attributes most issues to battery problems, my experience suggests otherwise. The watch's unreliability made me question the authenticity of its "Made in America" label, suspecting that inferior foreign components may lie beneath the surface. Disheartened by the timepiece's performance, the only movement it elicited from me was the act of returning it to its box. The promise of American quality fell short, leaving me with a watch that failed to keep time but succeeded in dampening my spirits. Despite this setback, I remain hopeful that Shinola will address quality control issues to uphold their reputation and deliver on their commitment to excellence.

An Unfortunate Wallet Experience with Shinola

Upon stumbling across Shinola.com and their exquisite collection of wallets, I was instantly drawn to their craftsmanship and decided to purchase two of their fine leather wallets. Excitedly, I eagerly awaited the arrival of my new accessories, only to be met with disappointment and frustration shortly after their arrival. After a short period of use, I noticed an alarming trend - all of my plastic credit cards were inexplicably breaking at the top. The only survivor of this ordeal was a single metal American Express card. Naturally, I was taken aback by this unexpected turn of events. How could such carefully selected accessories fail to protect my essential everyday items? Disheartened by the unfortunate situation, I reached out to the customer service team at Shinola, hoping for a resolution or at least empathy for my experience. Regrettably, my attempts to find a solution were met with little understanding or willingness to stand behind their products. This lack of support left me feeling undervalued as a customer. Despite my personal disappointment, I found solace in the opportunity to share my experience with others. I vowed to make it known within my circle of friends, family, and even my colleagues. I believe it's vital to share authentic experiences, for better or for worse, in the realm of product satisfaction. In closing, my experience with Shinola's wallets, unfortunately, did not meet my expectations. As a discerning consumer, I believe it's crucial to spread awareness of both positive and negative experiences. Therefore, I feel compelled to share my unfortunate encounter with Shinola's wallet durability and the subsequent disappointment in their customer support.

An Honest Reflection: Unfortunate Experience with Shinola Wallets

Sharing my recent experience with Shinola wallets is important to convey the truth behind my purchase. Despite being excited to own not one, but two wallets from Shinola, my enthusiasm was short-lived. The quality of the wallets did not match the expectation I had for a brand known for its craftsmanship. Shortly after using the wallets, a concerning issue arose - all of my plastic credit cards unexpectedly snapped at the top. It was a disappointing realization that the only surviving card was a metal Amex. This incident not only left me frustrated but also questioning the durability and reliability of the wallets. What disappointed me further was the lack of customer support and assistance from Shinola in addressing this issue. The feeling of being let down by a brand that prides itself on its products was disheartening. Despite this setback, I felt it was essential to share my experience with others. Transparency and honesty are key in informing potential customers about the realities of a product, especially when it falls short of expectations. While my experience may not have been positive, I believe that constructive feedback is vital for brands to improve and deliver on their promises. I sincerely hope that Shinola takes note of such feedback and works towards ensuring their products not only meet but exceed customer expectations in the future.

I’m a little shocked that I saw some…

Shinola Watches: A Testament to Quality Craftsmanship and Customer Service When I stumbled upon a few negative reviews about Shinola watches, I couldn't believe my eyes. I've been a proud Shinola customer since 2013, and during this time, I have purchased a total of 9 watches. To say that I am enamored with the craftsmanship and quality of Shinola timepieces would be an understatement. One of the reasons for my undying loyalty to Shinola is the exceptional customer service I've experienced, particularly at the Logan Circle location in Washington DC. There, I had the pleasure of working with Dave, a true gem in the world of customer service. His knowledge about Shinola watches is unparalleled, and his willingness to assist customers in any way possible is truly admirable. Dave's passion for the brand and his willingness to go above and beyond to ensure a positive experience solidified my loyalty to Shinola. The Detrola models have captured my attention, and I eagerly anticipate adding them to my collection. The unique designs and impeccable functionality of Shinola watches never fail to impress me. Each timepiece exudes a timeless elegance that seamlessly complements any outfit and occasions, making them an indispensable part of my daily ensemble. In conclusion, I am eternally grateful for the exceptional quality and outstanding customer service that Shinola consistently delivers. My journey with Shinola has been nothing short of remarkable, and I eagerly await the opportunity to enrich my collection with more of their exquisite timepieces. Thank you, Shinola, for setting the benchmark for superior craftsmanship and customer satisfaction.

Unveiling True Quality Through Shinola: A Customer’s Journey

Embarking on a quest for the perfect timepiece, I stumbled upon Shinola’s exquisite collection back in 2013. Despite encountering some skeptical reviews, my curiosity was piqued. As I made my first purchase, I was instantly captivated by the craftsmanship that went into every detail. The elegance and artistry of Shinola watches swiftly won me over. Enthralled by the brand's commitment to excellence, I found myself returning for more, eventually amassing a collection of 9 watches. With every piece, Shinola surpassed my expectations, solidifying my loyalty. The allure of their designs and the precision of their movements kept me coming back for more. One standout element of my Shinola experience was encountering Dave at the Logan Circle location in Washington DC. His expertise and unwavering passion for the brand shone through, making each visit a delight. Dave not only shared his knowledge of Shinola watches but also went above and beyond to ensure a personalized and memorable shopping experience. Looking ahead, I eagerly anticipate the release of new Detrola models, eager to add more of Shinola's timeless creations to my collection. Thank you, Shinola, for consistently exceeding expectations and thank you, Dave, for embodying the spirit of exceptional customer service. I am proud to be a steadfast supporter of Shinola and excited to continue this horological journey with you.

No warranty on $100 RUBBER watch band

The experience I had with Shinola.com regarding a failed rubber watch band was extremely disappointing. After spending $100 on what I presumed to be a high-quality product, I encountered premature wear and tear with no support from customer service. Despite my reasonable expectations for a durable rubber watch band at such a price point, I was informed that there was no warranty or guarantee in place for watch bands. This lack of warranty or support for a product of this nature left me feeling frustrated and dissatisfied with my purchase. The absence of assistance when encountering an issue with an expensive accessory was disheartening, especially considering the initial investment. I believe that when a company offers products at a premium price, there should be a corresponding level of assurance and customer care. The band was purchased with the anticipation of longevity and durability to accompany the timepiece. It’s disappointing to realize that the company does not stand behind the quality of its watch bands, especially considering the significant investment. In this instance, the absence of support for a failed product has left me reluctant to make further purchases from Shinola. Additionally, this experience has prompted me to reevaluate the value and quality of accessories offered by the brand. Despite the overall aesthetic appeal and reputation of Shinola, the lack of support for a failed product has certainly tarnished my perception of the brand. Overall, my experience with Shinola's customer service in addressing the premature failure of a $100 rubber watch band has been extremely disheartening. The absence of warranty or support for such a high-priced accessory has undoubtedly impacted my trust in the brand. I hope that in the future, Shinola will reconsider its approach to customer support and warranties, especially for premium accessories like watch bands, to provide a more satisfactory experience for its valued customers.

Exceptional Quality Deserves Exceptional Service

After a disappointing experience with a prematurely failed rubber watch band from shinola.com, I reached out to their customer service for assistance. However, their response left me disheartened as they conveyed that there was no warranty on watch bands. As a customer who spent $100 on a rubber watch band, I firmly believe that high quality should come with a reasonable expectation of durability. Despite my initial frustration, I couldn't help but reflect on the importance of reliability and customer satisfaction. A product's quality should be mirrored in the company's commitment to standing behind their merchandise. While the unfortunate situation with the watch band posed a setback, it also highlighted the significance of exceptional service in fostering long-term relationships with customers. Moving forward, I hope that shinola.com reconsiders their policies regarding watch bands to align with the expectations of their loyal clientele. Transparency and accountability in addressing concerns not only restore faith in the brand but also demonstrate a genuine dedication to customer-centric values.

Awful customer service/delivery process and EXTORTIONATE shipping/customs charges to UK

I can empathize wholeheartedly with the frustration mentioned in this review. When I stumbled upon shinola.com, I was immediately taken by the elegant and timeless design of their products. After much deliberation, I decided to purchase a watch as an engagement gift. However, what ensued was a cascade of disappointment and inconvenience that overshadowed the excitement of the purchase. The ordeal began with the delivery process, which was nothing short of a nightmare. Despite shelling out a hefty $50 for shipping, I was completely unprepared for the unanticipated additional customs charges upon the package's arrival. To my dismay, the UPS delivery person requested a staggering £132 on top of the already exorbitant shipping fee. I was taken aback, as this unexpected burden caused unnecessary distress and inconvenience, especially considering the significance of this purchase as an engagement gift. To aggravate matters, the lack of transparency around these extra costs was deeply frustrating. I was left in the dark without a tracking number or any communication from Shinola regarding the customs charges. My attempts to seek assistance from the company only added to my exasperation. The customer service, or rather the lack thereof, was appalling. The contact form on their website proved futile, my tweets went unanswered, and to top it off, their phone number was exclusively for domestic calls. The prospect of incurring additional expenses on an international call compounded my reluctance to reach out for support. This entire experience left me feeling stranded and despondent, eagerly awaiting a response from Shinola to pave the way for settling the unwarranted charges and finally receiving the long-awaited timepiece. What was meant to be a delightful surprise had transformed into a strenuous and disheartening ordeal. Reflecting on this disheartening experience, I wholeheartedly echo the sentiment of wishing I had perused reviews of Shinola prior to making a purchase. The lack of transparency and the harrowing customer service experience truly tainted what should have been a joyful occasion. I sincerely hope that the company takes heed of such feedback and endeavors to revamp their delivery process and customer support to prevent others from enduring similar grievances. In conclusion, my experience with Shinola has been overwhelmingly disappointing. While the allure of their products initially captivated me, the mishandling of the shipping and debilitating customer service has undoubtedly left a profound and lasting impression. My fervent wish is for prospective customers to be duly informed of the potential pitfalls in purchasing from Shinola and for the company to undertake meaningful reforms in their processes, thereby sparing others from such dismay.

A Surprising Disappointment Turns Into a Pricey Lesson Learned: My Unforgettable Experience with Shinola.com

As I eagerly awaited the arrival of an engagement gift from shinola.com, little did I know that my excitement would soon turn into frustration and confusion. The sleek products on their website may have caught my eye, but the ordeal I faced with their customer service and delivery process was far from pleasant. Paying a hefty $50 for international delivery seemed justified given the sentimental value of the gift. However, my optimism quickly dwindled when the UPS delivery person demanded a whopping £132 in customs charges upon arrival. Caught off guard and unprepared, I found myself in a perplexing situation - pay on the spot in cash or attempt to navigate an online payment process with no prior information provided. Feeling stranded and helpless, I attempted to seek assistance from both UPS and Shinola. To my dismay, the lack of a tracking number from Shinola rendered UPS unable to offer any support, while my attempts to contact Shinola through various channels went unanswered. The absence of transparency regarding potential customs charges only added to my mounting frustration. Now left in a state of uncertainty and disappointment, the once-anticipated surprise of the gift had lost its charm. With an extortionate payment looming over me, the entire experience felt like a nightmare I could not escape. In hindsight, I realized the importance of researching and reading reviews before embarking on any purchase journey. My journey with Shinola.com, though unforgettable in its unexpected turn of events, serves as a cautionary tale about the significance of transparent communication, reliable customer support, and thorough research. This rollercoaster of emotions has undoubtedly left a lasting impression, reminding me of the value of a seamless shopping experience and the importance of customer-centric practices in e-commerce.

Endless hassle – poor customer service – bad website

Disappointed with Shinola: A Cautionary Tale for Canadian Customers As a discerning consumer in Canada, I embarked on a quest to find the perfect watch and wallet. After much research, I landed on Shinola, an aesthetically appealing brand known for its high-quality products. Eager to invest in craftsmanship, I purchased a watch and a wallet, eagerly anticipating the joy they would bring to my daily life. Initially, my experience with Shinola seemed promising. The products exuded elegance and sophistication, befitting their reputation. However, my enthusiasm was short-lived. Approximately six months into my ownership, the wallet I had purchased revealed its flaw as the seam split open, rendering half of its card slots unusable. It became evident that the wallet’s design overlooked practicality, as the card slots were inadequate for standard credit and debit cards. The disillusionment deepened when my coveted watch, a pinnacle of precision and luxury, succumbed to a premature battery failure just five months after purchase. To my dismay, I discovered that safeguarding the watch's warranty would entail navigating a convoluted process. The requirement to enlist the services of "authorized dealers" for routine maintenance posed a logistical challenge, with only one such facility available in Canada. Consequently, the prospect of annually allocating an additional $100 for shipping and battery replacement tarnished the allure of my $800 investment. Despite these setbacks, my resolve remained steadfast, as I endeavored to acquire a replacement strap for my watch. This endeavor, however, unfurled a new series of disappointments. Shinola's website offered no discernible avenue to determine the precise specifications of my timepiece. Lamentably, I unwittingly ordered an incompatible strap, further exacerbating my frustrations. To compound matters, the prospect of shelling out $75 for a replacement, amounting to a quarter of the watch's original value, seemed exorbitant and unjustifiable. In hindsight, my overall experience with Shinola has left an indelible impression. The initial allure of premium craftsmanship and sophistication was overshadowed by the myriad challenges and disappointments I encountered. As a conscientious consumer in Canada, I urge fellow patrons to exercise caution when considering Shinola as their luxury goods purveyor. Regrettably, the litany of issues I faced - from subpar product durability to onerous warranty maintenance and inadequate customer support - eclipsed the brand's allure. I implore prospective customers to exercise prudence and explore alternative options, particularly if residing in Canada. While my aspirations of savoring the epitome of refinement and functionality were unfulfilled, my ordeal serves as a cautionary tale, aimed at fortifying fellow Canadians against similar vexations. In conclusion, my foray into the realm of Shinola has culminated in disillusionment and regret, prompting a resolute recommendation to direct one's investment elsewhere. It is imperative for discerning consumers in Canada to be wary of the pitfalls that mar the Shinola experience and to explore alternative avenues to procure premium accessories that exemplify durability, elegance, and unwavering functionality.