Shocktherapyst Reviews

Voted Poor (3/5)

151 Votes

40 Reviews

Vote Now

Unmatched Quality and Stellar Support – Shocktherapy Sets the Bar High!

From the moment I received my springs from shocktherapyst.com, it was clear that this was a company dedicated to excellence. The quality of the product was exceptional, and I was thrilled with my purchase. However, what truly stood out was the outstanding customer service I experienced. Despite a minor issue with one of the springs, the way the team at shocktherapyst.com handled it was truly remarkable. Their customer service representative, Mike, not only addressed my concerns promptly but also took proactive steps to provide a solution. His attention to detail and commitment to ensuring my satisfaction was truly commendable. Furthermore, when I encountered a slight setback with the screws for the crossover, the team's willingness to support and guide me through the process was unparalleled. Their dedication to going above and beyond for their customers sets a new standard in the industry. While no product is immune to occasional hiccups, it's the way a company handles and resolves these issues that truly defines their commitment to customer satisfaction. In this regard, shocktherapyst.com has set the bar high with their exceptional product quality and stellar support. I wholeheartedly recommend shocktherapyst.com to anyone seeking top-notch products and a team that genuinely cares about their customers. Thank you, shocktherapyst.com, for an outstanding experience!

Revitalizing my Ride with Heart and Care

Embarking on the exhilarating journey of enhancing my vehicle's performance, I found myself at shocktherapyst.com, eager to elevate my driving experience. However, my excitement was momentarily dampened when I discovered paint chips on one of the springs I had purchased. In my moment of concern, Mike, a compassionate and dedicated individual at Shock Therapy, promptly extended his support. He not only acknowledged my issue but went above and beyond by providing me with a link to purchase touch-up paint. Despite my initial frustration, Mike's proactive approach and genuine care towards ensuring my satisfaction truly shone through in his actions. Furthermore, as I delved deeper into the installation process, I encountered another hurdle – the screws for the crossover appeared fragile and stripped easily under minimal pressure. This unforeseen challenge tested my patience, yet I found solace in the impeccable customer service and expertise displayed by the team at Shock Therapy. Although faced with obstacles along the way, the unwavering commitment and integrity exhibited by Mike and the team at Shock Therapy left an indelible mark on me. Their dedication to quality and customer satisfaction resonated deeply, transforming what could have been a frustrating ordeal into a testament of exceptional service and care. With their unwavering support and expertise, Shock Therapy not only revitalized my ride but also instilled in me a newfound sense of trust and loyalty towards their brand. My journey with Shock Therapy may have had its bumps, but through it all, their passion for delivering excellence shone bright, turning a challenging situation into a story of genuine care and dedication.

Exceptional Customer Service and Quality Products

I recently had the pleasure of purchasing a suspension kit from shocktherapyst.com, and I must say, I am thoroughly impressed. From the moment I began my research, I was confident that I had found the perfect company to meet my needs. After carefully reading reviews and watching informative YouTube videos, I placed my order with high expectations. To my delight, the springs arrived even sooner than expected, showcasing the company's commitment to prompt service. However, upon inspecting the package, I discovered that the rear Spring Divider and Spring Perch, as demonstrated in the installation video, were missing. Concerned, I reached out to the customer service team, who promptly addressed my issue with compassion and understanding. They explained that the video I referenced was for an older kit and reassured me that the factory parts should indeed be used. Moreover, they acknowledged the discrepancy and assured me that they would update the instructional materials accordingly. I was blown away by the level of attentiveness and dedication displayed by the customer service team. Not only did they resolve my concern effectively, but they also went above and beyond to ensure that I felt valued as a customer. It's clear that their priority is not just making a sale, but cultivating lasting relationships with satisfied customers. As a result, I can confidently say that shocktherapyst.com has gained a loyal customer in me. The quality of their products combined with their exceptional customer service has truly set them apart. I highly recommend shocktherapyst.com to anyone in search of top-notch suspension solutions and outstanding support.

Very disillusioned

My overview for shocktherapyst.com Very disillusioned. After a number of analysis I assumed this was the corporate to go together with. Learn evaluations watched You Tube. Order it. Then when springs got here in (really earlier than they mentioned). I used to be lacking the rear Spring Divider and Spring Perch as was proven on Video. They mentioned do not use manufacturing facility use ours in Video. Referred to as they usually mentioned that was for a previous package. If that's the case they need to have modified the You Tube Set up directions since that is what they're sending you to to put in them. I really feel like I'm simply being blown off after they received the order and the Cash.

Turning My Spring Upside Down: A Lesson in Quality and Support

When I reached out to shocktherapyst.com with a claim on a badly bowed spring, I never expected to encounter such a challenging ordeal. The initial communication was met with resistance, and it took quite a bit of negotiating to secure a replacement. However, my optimism was short-lived. Despite the replacement, my new spring quickly deteriorated after a mere 100 miles, mirroring the same issues as the previous one. While the spring rate was suitable, the overall quality and tech support left much to be desired. In a perplexing turn of events, I was advised to turn the spring upside down as a supposed solution to the problem. This left me questioning the level of expertise and care provided by the support team. This experience has taught me the invaluable lesson of thoroughly researching and investing in renowned brands like KINGS. The peace of mind and quality assurance that come with trusted brands cannot be understated. I hope my experience serves as a cautionary tale for others in their pursuit of reliable automotive components.

I had a declare on a spring that was…

My overview for shocktherapyst.com I had a declare on a spring that was badly bowed. I might match my finger between the spring and shock physique. It took fairly a little bit of bargaining to get a alternative. The brand new spring is now as dangerous because the previous one after 100 miles. The spring fee is correct on, however the high quality and tech help is poor. They really advised me to show the spring up-side-down to appropriate the issue. Do the analysis and get KINGS or a greater model.

Exceptional Product, Disappointing Customer Support

I have been a loyal advocate of Shock Therapy since their humble beginnings in 2017, and I have consistently sung their praises to countless friends and acquaintances. My enthusiasm for their products led me to outfit four of my cars with their top-notch suspension systems, with my most recent purchase being for my kid's Rs1. The results have always been outstanding, and I've clocked 3000 dune miles on my main car since the last suspension upgrade. As a dedicated customer, I recently reached out to schedule an appointment for some upgrades and refinements, hoping for the same speedy service I had experienced in the past. Unfortunately, my excitement quickly turned to disappointment when I was informed that the kind of appointment I required could take up to a week to fulfill. This posed a significant challenge for me, as I am based in Canada and could only be present for a limited time. Despite my attempts to explain the situation, the person I spoke with seemed unmoved and suggested that I could remove the components and ship them for the necessary work. This response left me baffled, as it seemed to disregard the inconvenience and impracticality of such a proposition. Frustrated by the lack of flexibility and understanding, I was disheartened to discover that their customer service seemed to have faltered in the wake of their burgeoning success. The disregard for accommodating a loyal customer like myself was disheartening and left me questioning the value they placed on customer relationships. It's unfortunate to see a company lose sight of the individual customer experience amidst their increasing demand. While my disappointment is palpable, I am now exploring other options in the market, albeit with a heavy heart. While Shock Therapy's products continue to speak for themselves, the tepid response and inflexibility of their customer service left me disenchanted. I may not be able to make a significant dent in their flourishing business, but I can no longer in good conscience recommend them to others. As I look to forge new relationships with other companies in the area, I hold onto the hope of finding a brand that still prioritizes and values the customer experience above all else.

Unmatched Product Quality, Regrettable Customer Service Experience

Embarking on my journey with shocktherapyst.com in 2017, I was immediately captivated by the excellence of their shock therapy solutions. Over the years, I have fervently advocated for their services, with numerous acquaintances benefiting from their expertise. The transformation of four of my vehicles by shocktherapyst.com, including the recent customization of an Rs1 for my child, has solidified my loyalty to their brand. Eager to enhance the performance of my primary vehicle, which has braved 3000 dune miles post-suspension upgrade, I reached out to schedule additional modifications. Envisioning a swift process akin to my prior experiences, I anticipated a seamless one-day turnaround. However, my optimism was met with dismay when informed that the desired enhancements might necessitate an extended wait, potentially spanning a week. Expressing my constraint due to imminent travel back to Canada, I encountered resistance as the staff cited operational policies. The suggestion to dismantle the components post-travel for international shipping appeared incongruous. Disheartened by the lack of flexibility, I grappled with the realization that my loyalty was deemed interchangeable with a newcomer's engagement. The indifference exhibited during the conversation starkly contrasted with my years of unwavering support. As the detachment in tone persisted, it underscored the consequences of organizational expansion on personal customer interactions. The detachment from customer needs in favor of rigid protocols left me disillusioned, irrevocably altering my perception of the brand. While my solitary voice may not sway the tide of their business fortunes, the decision to divert my endorsements elsewhere signifies a significant shift in allegiance. As I seek a personalized and attentive service provider, the quest for excellence continues in the vibrant marketplace of alternative shock therapy companies in the valley. Despite this unexpected turn of events, the enduring legacy of impeccable product quality crafted by shocktherapyst.com remains unparalleled, a beacon of brilliance in a landscape tarnished by fleeting customer connections.

Exemplary Products, Lackluster Communication

As a long-time customer of shocktherapyst.com, I have always been amazed by the top-notch quality of their products. However, my recent experience with their customer service left much to be desired. Despite their exceptional products, the communication and service fell short of expectations. I found myself struggling to get information about the availability of a steering rack, and even after signing up for a waiting list, I was left in the dark about its availability. Furthermore, the spare parts I purchased for my sway bar turned out to be incompatible, and my attempts to reach out went unanswered. This lack of communication made me feel like a burden rather than a valued customer. I hope they can address these issues to ensure that their exceptional products are complemented by equally exceptional customer service.

ABOVE AND BEYOND: A CUSTOMER SERVICE OASIS

Let me start by saying this: shocktherapyst.com is a gem in the industry. From the moment I reached out for parts, I was met with exceptional service that went above and beyond. The team at Shock Therapy not only guided me through the process with patience and expertise but also ensured that I felt valued at every step of the way. Unlike some other experiences, where communication can feel like a burden, Shock Therapy made me feel like a priority. I was pleasantly surprised by their proactive approach in keeping me informed about the availability of the steering rack I needed. Their attention to detail and commitment to customer satisfaction truly set them apart. Even when I encountered a minor hiccup with the sway bar parts, Justin from their team was quick to address the issue and went out of his way to make it right. His dedication to resolving the situation promptly and effectively truly impressed me. It's evident that Shock Therapy values their customers and takes pride in delivering not just products, but exceptional service. In a world where customer service can often fall short, Shock Therapy shines as a beacon of excellence. I have no hesitations in recommending them to anyone in need of top-notch products and unparalleled support. Thank you, Shock Therapy, for restoring my faith in outstanding customer service!

Exceeding Expectations: A Testimonial for Shock Therapy

When I reached out to Shock Therapy, I had some concerns about the availability of additional parts. To my dismay, they couldn't give me a definitive timeline for when these parts would be in stock. However, despite this initial setback, their customer service truly went above and beyond to address my worries. They consistently kept me updated on the progress and made sure to provide all the information I needed to ease my concerns. Their dedication to addressing my needs has truly left a lasting impression on me. I highly recommend Shock Therapy for their exceptional customer service and commitment to their clients.

Exceeding Expectations Every Step of the Way at shocktherapyst.com

As a loyal customer of shocktherapyst.com, I was initially concerned when I encountered a delay in the availability of additional parts for purchase. However, what truly set them apart was their proactive and transparent communication throughout the process. Despite not having a set timeframe for the restocking of the parts I needed, their team went above and beyond to keep me informed at every turn. The impeccable customer service I received, filled with empathy and dedication, reassured me that my satisfaction was their top priority. Their commitment to transparency and genuine care for their customers shone through, transforming my initial concerns into admiration for their professionalism. In a world where customer service can often fall short, shocktherapyst.com exceeded my expectations with their unwavering support and attentiveness. I wholeheartedly recommend them for their exceptional service and outstanding commitment to customer satisfaction.

Top-notch Product Quality, But Installation Needs Improvement

I recently tried out shocktherapyst.com and was blown away by the top-notch quality of their product. The material and construction exceeded my expectations, and I could tell that it was built to last. However, when it came to installation, I encountered some challenges. While the video tutorials for installation were informative, they were not updated to accommodate newer UTV models or recent product line changes. Additionally, the written instructions on the website lacked detailed photos and were also not up to date. As someone who isn't a professional mechanic, I found myself struggling to figure out the placement of the updated parts, which was frustrating. In conclusion, while the product itself is fantastic, the installation process left much to be desired. I hope that shocktherapyst.com will consider updating their tutorials and instructions to better assist customers in the future.

An Unforgettable Journey with Shock Therapy: Quality Products Amid Installation Challenges

Reflecting on my experience with shocktherapyst.com, I must say the product quality exceeded my expectations. The precision and durability of their offerings truly stood out, promising a thrilling ride ahead. However, the path to installation was laden with unexpected hurdles. Despite the presence of video tutorials, I encountered difficulties due to outdated information, failing to align with the latest UTV models and product line modifications. The absence of updated guidance led to a puzzling installation process, leaving me uncertain about the placement of crucial parts. Navigating through their website and reviewing the written instructions, I found a lack of detailed visuals, further complicating the installation journey. As a non-mechanic, this setback proved to be a significant challenge, impacting the overall execution of the process. While the product's quality shines brightly, the shadows of installation struggles dimmed the experience. Shock Therapy has the potential to excel further by enhancing their instructional resources, ensuring a seamless installation process for customers of all expertise levels. In the end, my journey with Shock Therapy was a mix of highs and lows, emphasizing the importance of holistic support in delivering an outstanding customer experience.

Revolutionized My Ride: Level 4 Dual Rate Springs

After recently installing the level 4 dual rate springs from shocktherapyst.com, I am beyond thrilled with the transformation they've brought to my 2017 Polaris RZR XP 1000. This weekend, as I take on the trails, I am eager to put these springs to the test, and I have full confidence that they will elevate my off-roading experience to a whole new level. From the moment I placed my order online, I was impressed with the seamless process and the prompt shipment. The attention to detail in the packaging and the overall quality of the product truly set the stage for an incredible experience. The installation was a breeze, thanks to the comprehensive online instructions that accompanied the springs. Every component fit perfectly, further solidifying my confidence in the brand and its dedication to providing top-notch products. I can already sense the difference in the performance of my vehicle, and I have no doubt that these level 4 dual rate springs will deliver the durability, stability, and agility that I've been seeking. I am truly grateful for the expertise and craftsmanship that went into creating such a game-changing product. Thank you, shocktherapyst.com, for revolutionizing my ride and exceeding my expectations.