Users Voice for Shoeaholics

31% users rated Terrible
8% users rated Poor
4% users rated Average
5% users rated Very Good
52% users rated Excellent
Pie Chart Review Representation for Shoeaholics
Shoeaholics Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 09 Jan 2019

Last updated by on 08 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Oct 2022 4.4 4.7 3.6 4 1.4 4.2
Nov 2022 3 3.8 4.4 4.2 1.1 2.8
Dec 2022 5 5 5 5 5 5
Jan 2023 5 4.2 4.1 4.1 1.3 3.4
Mar 2023 2.8 5 5 5 5 5
Line Chart for Rating of peer stores

shoeaholics.com

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Detailed Shoeaholics Review by

Introduction:

Shoeaholics.com is an online shoe retailer that offers a wide variety of footwear for women and men. They have been in the business since 2012 and are a part of the Kurt Geiger group. The website offers a user-friendly interface that makes it easy for customers to navigate and find the desired product. In this editorial review, we will delve into the various aspects of Shoeaholics.com to provide a comprehensive overview of their offerings.

Pros and Cons:

Pros:
  • Wide range of products available
  • High-end brands at discounted prices
  • User-friendly website interface
  • Easy payment options
Cons:
  • Shipping charges can vary
  • Not all products available in all sizes

User Experience:

Shoeaholics.com offers an intuitive and user-friendly interface that allows customers to browse through the extensive collection of shoes easily. The website features a clean layout and allows users to filter products based on various parameters, such as size, price, color, and brand. Customer reviews and product ratings are also available, ensuring that customers can make informed purchasing decisions.

Pricing and Value for Money:

Shoeaholics.com offers high-end brands at deeply discounted prices. However, shipping charges can vary based on the location and order value. Overall, the website provides excellent value for money, considering the quality of products available.

Alternatives:

Other online shoe retailers that are similar to Shoeaholics.com include Zappos, DSW, and 6pm. However, Shoeaholics.com stands out due to their extensive collection of designer shoes at discounted prices.

Customer Service:

Shoeaholics.com provides excellent customer service, with a responsive support team that is ready to assist customers with any queries or concerns. The website also offers a detailed FAQ section that covers several topics, including order tracking, returns, and exchanges.

Product Quality and Selection:

Shoeaholics.com offers a vast selection of shoes, including high-end designer brands such as Michael Kors, Sophia Webster, and Carvela. The website provides detailed descriptions and high-quality images of each product, ensuring that customers can make informed purchasing decisions.

Website Usability:

Shoeaholics.com features a user-friendly interface that is easy to navigate. Customers can browse through the collection of shoes and filter products based on various parameters, including size, price, and brand. The website also features a wishlist and recently viewed products section, allowing customers to keep track of their favorites.

Returns and Exchanges:

Shoeaholics.com offers a hassle-free returns and exchange policy. Customers can return or exchange products within 14 days of delivery, provided that the item is in its original condition and packaging.

Promotions and Discounts:

Shoeaholics.com frequently offers promotions and discounts, allowing customers to save even more on their purchases. The website also features a clearance section, where customers can find heavily discounted products.

Reputation:

Shoeaholics.com has a strong reputation for providing high-quality shoes at discounted prices. They are a part of the Kurt Geiger group, a well-known name in the fashion industry.

Payment Options:

Shoeaholics.com offers multiple payment options, including credit cards, PayPal, and Klarna. The website also features a secure payment gateway, ensuring that customer information is kept safe and secure.

Loyalty Programs:

Shoeaholics.com does not currently offer a loyalty program. However, customers can sign up for the website's newsletter to receive updates on new products and promotions.

Customer Reviews:

Shoeaholics.com features customer reviews and ratings of each product, allowing potential customers to make informed purchasing decisions. The website also features a dedicated review section where customers can share their feedback and experiences.

Community Involvement:

Shoeaholics.com does not have a strong community involvement program. However, the website features a blog section that covers various topics related to footwear and fashion.

Shipping and Costs:

Shoeaholics.com offers standard shipping and next-day shipping options at varying costs based on the order value and location. The website also provides tracking information for each order, ensuring that customers can keep track of their deliveries. In conclusion, Shoeaholics.com provides a wide range of high-quality shoes at discounted prices. The website offers a user-friendly interface and excellent customer service, making it a top choice for online shoe shopping. While shipping charges can vary, the website provides excellent value for money and features multiple payment options. Overall, Shoeaholics.com is an excellent choice for anyone looking to purchase designer shoes at discounted prices.

Shoeaholics Recent User Reviews

User Rating

5 stars

37

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Reviewer Name: Bell

Review Submission Date: 2023-01-27

Review Title: No response ….
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Review Description: I received the wrong item and contacted your customer services to see about getting it replaced I never received a response

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Reviewer Name: Beverley Gingell

Review Submission Date: 2023-01-26

Review Title: Definitely recommend for great shoes!
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Review Description: As always ,brilliant products and service from this company- you can bag an absolute bargain on really gorgeous shoes and handbags, and the service is really quick...

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Reviewer Name: Isabel Bain

Review Submission Date: 2023-01-20

Review Title: Everything was great
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Review Description: Everything was great, easy to order, great price in sale, size in stock,order placed, email confirming purchase then next day order cancelled. Very disappointing, reason- out of stock/not to their usual standard.

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Reviewer Name: Stats

Review Submission Date: 2023-01-20

Review Title: I really like this website
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Review Description: I really like this website. And whilst it can be frustrating sometimes when things you've ordered are then out of stock and you don't get them, I can't say I've had major issues with them. Where I have had problems customer service do sort it out. The only reason for not getting 5* is that not all the customer service representatives are up to scratch and sometimes you have to push where you'll eventually end up with a representative who can help resolve your issue.

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Reviewer Name: Cherie Ayres

Review Submission Date: 2023-01-18

Review Title: Kurt Geiger trainers
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Review Description: Great choices of footwearI’m happy shoeholics were quick to refund for one out of the 2 pairs of trainers I ordered my husband.

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Reviewer Name: Angela

Review Submission Date: 2023-01-11

Review Title: Thank you Shoeholics for an excellent…
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Review Description: Thank you Shoeholics for an excellent customer journey. User friendly website with so much choice for all tastes.Easy and safe payment procedure.Ordering process was stress free. Good updates re delivery and collection with no problems experienced.Looking forward to ordering again.

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Reviewer Name: Humaira Hassan

Review Submission Date: 2023-01-03

Review Title: Quick delivery very happy with my…
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Review Description: Quick delivery very happy with my purchse

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Reviewer Name: Paula Lafferty

Review Submission Date: 2023-01-03

Review Title: My order went missing for weeks so had…
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Review Description: My order went missing for weeks so had to cancel it in the end

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Reviewer Name: Linda

Review Submission Date: 2023-01-02

Review Title: Had a problem with delivery Evri must…
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Review Description: Had a problem with delivery Evri must be the worst delivery company they left my parcel on the wrong doorstep and I was at home when delivery was made

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Reviewer Name: J McKenzie

Review Submission Date: 2023-01-02

Review Title: Gold bar on heel of boot came apart on…
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Review Description: Gold bar on heel of boot came apart on first wearing