Users Voice for Shopee

92% users rated Terrible
0% users rated Poor
0% users rated Average
3% users rated Very Good
5% users rated Excellent
Pie Chart Review Representation for Shopee
Shopee Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 01 Jun 2019

Last updated by on 07 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Oct 2022 1 4.2 3.9 4 1 2.5
Nov 2022 1.4 2.8 4.1 4.2 5 3
Dec 2022 5 5 5 5 2 5
Jan 2023 5 3.4 3 4.1 5 1.8
Mar 2023 1 5 5 5 1 5
Line Chart for Rating of peer stores

shopee.ph

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Detailed Shopee Review by

Introduction

Shopee.ph is an online shopping platform that has been gaining popularity in the Philippines in recent years. It was established in 2015 and has since become one of the biggest e-commerce platforms in Southeast Asia. Shopee.ph offers a wide range of products, from electronics and gadgets to fashion and beauty items. With its user-friendly interface and convenient payment options, Shopee.ph has become a go-to shopping destination for many Filipinos.

Pros and Cons

Pros:
  • Wide range of products
  • Convenient payment options
  • Frequent promotions and discounts
  • Competitive prices
  • Easy to use interface
Cons:
  • Product quality can vary
  • Long delivery times
  • Limited options for returns and exchanges
  • Some sellers have poor customer service

User Experience

Shopee.ph offers a seamless user experience with its easy to navigate interface. Users can search for products by category or by using the search bar. Shopee.ph also offers a chat feature which allows buyers and sellers to communicate. This feature is helpful when buyers have questions about products or want to negotiate prices.

Pricing and Value for Money

Shopee.ph offers competitive prices for its products. The platform also frequently offers promotions and discounts to its users. However, the quality of products can vary, so it is important for buyers to read product reviews before making a purchase.

Alternatives

Shopee.ph's main competitor in the Philippines is Lazada. Both platforms offer similar products and services. However, Shopee.ph has gained popularity due to its lower prices and frequent promotions.

Customer Service

Shopee.ph provides customer service through its online chat feature. However, some sellers may not be responsive or helpful. Shopee.ph also offers a help center where users can find answers to frequently asked questions.

Product Quality and Selection

Shopee.ph offers a wide selection of products, from electronics and gadgets to fashion and beauty items. However, the quality of products can vary, so it is important for buyers to read product reviews before making a purchase.

Website Usability

Shopee.ph has an easy to use interface. Users can search for products by category or by using the search bar. Shopee.ph also offers a chat feature which allows buyers and sellers to communicate.

Returns and Exchanges

Shopee.ph has a 7-day return policy for most products. However, users must ensure that the product is unused and in its original packaging. Some sellers may also have their own return policies, so it is important to check before making a purchase.

Promotions and Discounts

Shopee.ph frequently offers promotions and discounts to its users. These promotions range from free shipping to discounts on specific products.

Reputation

Shopee.ph has gained popularity in the Philippines due to its competitive prices and frequent promotions. However, some buyers have reported issues with delivery times and product quality.

Payment Options

Shopee.ph offers a variety of payment options, including credit card, debit card, and cash on delivery.

Loyalty Programs

Shopee.ph offers a loyalty program called Shopee Coins. Users can earn coins by making purchases or participating in promotions. These coins can then be used to get discounts on future purchases.

Customer Reviews

Shopee.ph allows users to leave reviews on products they have purchased. These reviews can be helpful in determining the quality of a product before making a purchase.

Community Involvement

Shopee.ph has partnered with various local celebrities and influencers to promote the platform. This has helped to increase its popularity among Filipinos.

Shipping and Costs

Shopee.ph offers free shipping on some products. However, delivery times can vary and some buyers have reported long wait times. Shopee.ph also charges a small processing fee for cash on delivery payments.

Shopee Recent User Reviews

User Rating

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Reviewer Name: Ronnie Senson

Review Submission Date: 2023-01-12

Review Title: Shopee service has sharply declined.
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Review Description: Shopee favors their couriers and their sellers. Couriers get away with not even trying to deliver items. They simply claim buyer is not available or does not want to receive package. Shopee does even covers up these incidents. They make it extremely difficult for buyers. The automated chat is one of the worse customer service tools ever invented. It is a way to say service was provided without doing anything.

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Reviewer Name: Niel

Review Submission Date: 2023-01-08

Review Title: Shopee is anti worker and you should search it
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Review Description: With the latest labor scandal this company is facing I'm shocked that they are still operating! Recent orders are stuck at warehouse because zero delivery drivers are taking in parcels so this scam of an app is not only benefitting from late deliveries but also to the surge of online buyers! Without caring to the buyers themselves and most especially to their own workers!Disgusting and shameful.My last orders will be that - my last orders from this disgraceful shopping app! Never again!

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Reviewer Name: Joaquin Tan

Review Submission Date: 2022-12-30

Review Title: Shopee does not know how to protect…
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Review Description: Shopee does not know how to protect loyal buyer there are a lot of fake product sold in their plotform and household product without cpr from fda which can cause harm to consumer and some product sold use words that will lure us to buy but in reality its not true to its words which shopee allowed it

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Reviewer Name: Vangie

Review Submission Date: 2022-12-26

Review Title: Lately my experience to Shopee is…
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Review Description: Lately my experience to Shopee is disgusting. My order has been stuck up for 3 weeks I try to contact support several times but they keep promising but not compelling their promises. They are not true on what are they saying. Awful customer service and keep on waiting the customer hanging for 10 mins. Without responding

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Reviewer Name: Richell Cordova

Review Submission Date: 2022-12-24

Review Title: BAD SERVICE
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Review Description: HIGHLIGHTS NIYO: 1. POOR CUSTOMER SERVICE2. POOR DELIVERY ETA3. POOR DISCOUNTS AND VOUCHERS4. POOR MANAGEMENT

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Reviewer Name: dave nistal

Review Submission Date: 2022-12-24

Review Title: Shoppee xpress delivery is worst…
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Review Description: Shoppee xpress delivery is worst delivery ever in CAGAYAN DE ORO. they have 5 attempts to deliver the parcel but I didnt recieved the item. Poor coordination with the costumers.

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Reviewer Name: Precy Lee

Review Submission Date: 2022-12-05

Review Title: If there is a 0 rate then I'll give…
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Review Description: If there is a 0 rate then I'll give that shopee express.. They always reason out that buyer is unreachable.. But the truth is the rider is always out of reach... Shame of you guys...

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Reviewer Name: Alma Gutierrez

Review Submission Date: 2022-12-02

Review Title: I think Shoppe is favoring the sellers…
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Review Description: I think Shoppe is favoring the sellers more than the buyers. If there's no buyers then there's no business. I ordered defective and wrong items and requested for a return and refund. Unfortunately, the flash express that Shoppe assigned to pick up the return items is not coming. Trying to reach shoppee with the concerns but it's difficult. It's always busy and you will have to wait until you can get in. Please take care of your customers.

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Reviewer Name: Nico Gera

Review Submission Date: 2022-11-15

Review Title: Cancel order without money back
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Review Description: They cancelled my order ID. 2210128C33FQ5C and didnt make money back to my shoppee pay or gcash. I tried to contact them. But in all channels only robots answer.

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Reviewer Name: JenJen

Review Submission Date: 2022-10-20

Review Title: Poor Customer Service
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Review Description: CSR are not trained well and no empathy to their customers, and they are trained to be a liar. They lie to customers just to easily get rid of them in the chat. They provide lies like it's being escalated etc. The issue gets worst due to these CSRs who lie, thinking everything is being taken cared of but it's just a lie. The customers becomes more irate bcoz of these CSRs