Users Voice for Shoplet

35% users rated Terrible
4% users rated Poor
1% users rated Average
3% users rated Very Good
57% users rated Excellent
Pie Chart Review Representation for Shoplet
Shoplet Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 09 May 2019

Last updated by on 07 Mar 2023

"I believe in writing for humans than for bots and this is what motivates me to write better, clearer, and easier every day."
Oct 2022 3 1 4.7 1 5 1
Nov 2022 2.3 5 4.5 1 5 5
Dec 2022 5 2 5 5 5 2.2
Jan 2023 5 5 4.1 1.5 5 5
Apr 2023 2.5 1 5 5 5 1.3
Line Chart for Rating of peer stores

shoplet.com

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Detailed Shoplet Review by

Introduction

Shoplet.com is an online office supplies and furniture store that aims to simplify the office shopping experience for both individuals and businesses. Founded in 1994, Shoplet.com has grown to become one of the largest online office supply stores in the United States, offering a wide range of products at competitive prices.

Pros and Cons

Pros:
  • A large selection of office supplies and furniture at competitive prices
  • Free shipping on orders over $50
  • Easy website navigation and search functionality
  • Discounts and promotions offered frequently
Cons:
  • Limited selection of premium office furniture brands
  • No option for in-store pick up
  • Return and exchange process can be difficult for some customers

User Experience

Shoplet.com offers an excellent user experience, with a user-friendly website that allows customers to easily find and purchase the products they need. The site is well-designed and streamlined, with simple navigation and intuitive search functionality. Customers can easily filter search results by category, brand, price, and other parameters, which makes it easy to find exactly what they're looking for.

Pricing and Value for Money

Shoplet.com offers competitive pricing on their products, with many items priced lower than other online retailers and physical stores. They also offer discounts and promotions frequently, which can save customers even more money. Additionally, Shoplet.com offers free shipping on orders over $50, which is a great value for customers who need to order large quantities of office supplies.

Alternatives

Some alternative office supply retailers to Shoplet.com include Staples, Office Depot, and Amazon Business. Each of these retailers offers a wide selection of office supplies and furniture, as well as competitive prices and frequent promotions.

Customer Service

Shoplet.com has a strong customer service team that is available to assist customers with any questions or concerns they may have. Customers can reach customer service through phone, email, or live chat, and can expect a prompt response. However, some customers have reported difficulty with the return and exchange process.

Product Quality and Selection

Shoplet.com offers a large selection of office supplies and furniture, with a focus on providing products at affordable prices. While the selection is extensive, some premium brands and high-end products are not available on the site. The quality of the products available on Shoplet.com varies, with some items receiving high praise from customers and others receiving criticism for quality issues.

Website Usability

Shoplet.com is easy to navigate and use, with a clean and intuitive interface. The search functionality is especially useful, as customers can easily filter results to find exactly what they need. The checkout process is also straightforward, with a variety of payment options available.

Returns and Exchanges

While Shoplet.com offers a return and exchange policy, some customers have reported difficulty with the process. Some have encountered delays in receiving refunds, while others have had trouble getting responses from customer service representatives.

Promotions and Discounts

Shoplet.com frequently offers promotions and discounts, which can save customers money on their purchases. Customers can find current promotions and coupons listed on the website, as well as in promotional emails.

Reputation

Overall, Shoplet.com has a strong reputation as a reliable online office supply store. While some customers have encountered issues with returns and exchanges, the majority of customers are satisfied with their purchases and the customer service they receive.

Payment Options

Shoplet.com accepts a variety of payment options, including credit cards, PayPal, and Amazon Pay. Customers can choose the payment method that works best for them.

Loyalty Programs

Shoplet.com does not offer a traditional loyalty program or rewards program. However, they do offer frequent promotions and discounts, which can be a great way for customers to save money on their purchases.

Customer Reviews

Customer reviews on Shoplet.com are generally positive, with many customers praising the selection, pricing, and customer service they receive. However, some customers have reported issues with product quality and difficulty with the return and exchange process.

Community Involvement

Shoplet.com is involved in a number of community initiatives and charitable organizations. They partner with various charities and non-profit organizations to give back to the community and support important causes.

Shipping and Costs

Shoplet.com offers free shipping on orders over $50. For orders under $50, shipping costs vary depending on the size and weight of the order, as well as the destination. Shipping times typically range from one to five business days, depending on the shipping method selected.

Shoplet Recent User Reviews

User Rating

5 stars

219

4 stars

20

1 stars

140

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Reviewer Name: Satisfied Customer

Review Submission Date: 2023-01-20

Review Title: Great price for adjustable desk
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Review Description: I ordered an adjustable desk from Shoplet. It arrived the next day, and was exactly as described on their web page.

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Reviewer Name: Becky

Review Submission Date: 2023-01-11

Review Title: Shoplet is very difficult to work with
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Review Description: Shoplet is very difficult to work with, when trying to set up TAX EXEMPT for RESALE business account. Not only on today's transaction, but previously, when Shoplet said they'd properly refund the sales tax, but we have yet to see any action on their part, even though we submitted the proper paperwork.

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Reviewer Name: Susan

Review Submission Date: 2023-01-11

Review Title: Where is the rest of my order??
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Review Description: Where is the rest of my order??? It shows on-line:Per Package Quantity - 8 EachI ONLY received 1. I'm NOT paying $16+ dollars for 1Multi Surface Bathroom Cleaner Citrus Scent, 32 oz **Spray Bottle, 8/Carton. PLEASE send me the other 7 items I ordered.

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Reviewer Name: Thoi Nguyen

Review Submission Date: 2023-01-02

Review Title: Stay away from this website!!!!!!!!
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Review Description: Stay away from this website!!!!!!!!None returnable ! No customer service ! Wrong postings on the website ! Anyway don’t order anything from them you will be safe

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Reviewer Name: An American shopper

Review Submission Date: 2022-12-29

Review Title: Shoplet has a no cancellations policy
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Review Description: Shoplet has a no cancellations policy. So once you order, they have a 30% restock fee even if they haven’t shipped or if it’s within minutes of ordering from the website. At a 30% restock fee, a shopper will be better served by shipping from a better store. I found my product at more than half price at another store.

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Reviewer Name: Robert Lewin

Review Submission Date: 2022-12-25

Review Title: Very best price
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Review Description: Very best price. Better than Amazon. Fast delivery.

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Reviewer Name: Mr B

Review Submission Date: 2022-12-16

Review Title: The case of paper I ordered arrived…
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Review Description: The case of paper I ordered arrived damaged. It was not properly packaged in shrink wrap to survive UPS shipping from the other side of the country. Very stupid, when I called customer service it was in the Philippines and they were not terribly helpful or understanding. As I spoke to the person there was a rooster crowing in the background throughout the entire call. No I’m not kidding. Sometimes you need to speak to US based customer service and when that’s not possible it’s very difficult to solve your problem.

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Reviewer Name: ann

Review Submission Date: 2022-12-12

Review Title: Found exactly what I was looking for my…
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Review Description: Found exactly what I was looking for my business. We have been using the same type of schedule book for over 40 yrs. This is the first time ordering from this company so hopefully all will be fine.

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Reviewer Name: Mark Fiora

Review Submission Date: 2022-12-09

Review Title: I've ordered from Shoplet several times…
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Review Description: I've ordered from Shoplet several times now. They have Great prices, & Fast shipping!

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Reviewer Name: D Davis

Review Submission Date: 2022-12-08

Review Title: This company is a scam
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Review Description: This company is a scam. Offer items at cheap price then they don't deliver and take your money. Keep checking and they say item was delivered but wasn't.Thankful I did finally get a refund.

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