Users Voice for Sierra

15% users rated Terrible
5% users rated Poor
20% users rated Average
10% users rated Very Good
50% users rated Excellent
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Sierra Overall rating
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Review article published on: 19 May 2019

Last updated by on 07 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Dec 2022 5 5 5 5 1.8 5
Jan 2023 5 1.4 4.2 1.7 5 3.3
Feb 2023 5 1.3 5 5 3.4 5
Mar 2023 5 5 5 5 3.1 5
Line Chart for Rating of peer stores

Detailed Sierra Review by

Introduction is an online retailer that specializes in outdoor gear, footwear, and clothing for men, women, and children. It was founded in 1986 and has become a popular choice for customers looking for affordable outdoor products from top brands. The company carries a wide selection of products, including hiking boots, fishing gear, camping equipment, and more.

Pros and Cons

  • Wide selection of outdoor gear and clothing at affordable prices
  • Free shipping on orders over $89
  • 30-day hassle-free returns
  • Regular promotions and discounts
  • Top brands available
  • Limited product availability in some categories
  • Limited customer service options
  • No loyalty program

User Experience's website is user-friendly, with easy navigation and a clean design. Product pages are detailed and provide high-quality images to help customers make informed purchases. The checkout process is straightforward and secure, making it easy for customers to complete their orders.

Pricing and Value for Money offers competitive prices on outdoor gear and clothing, making it an affordable option for customers on a budget. The company also offers regular promotions and discounts, providing even more value for money.


Some alternative outdoor retailers include REI, Backcountry, and The North Face. While they offer similar products to, they may have different pricing and promotional strategies.

Customer Service's customer service is limited to email and phone support, but they are responsive and helpful. The company also offers a 30-day hassle-free return policy, ensuring customer satisfaction.

Product Quality and Selection carries top-quality outdoor products from popular brands, ensuring customers are getting the best gear possible. Their selection is varied and constantly updated to provide the latest products and styles.

Website Usability

The website is easy to navigate and provides detailed product descriptions and images. The checkout process is also straightforward, making it easy for customers to complete their purchases quickly and securely.

Returns and Exchanges offers a 30-day hassle-free return policy, allowing customers to return products for any reason within 30 days of purchase. Exchanges are also available, allowing customers to swap out products that aren't the right fit or size.

Promotions and Discounts offers regular promotions and discounts, including free shipping on orders over $89 and daily flash deals on select products.

Reputation has a strong reputation for providing quality outdoor products at affordable prices. The company has received positive reviews from customers, with many praising the product selection and customer service.

Payment Options accepts major credit cards, including Visa, Mastercard, and American Express. They also accept payment through PayPal for added convenience.

Loyalty Programs does not offer a loyalty program at this time.

Customer Reviews

Customer reviews for are generally positive, with many customers praising the quality of the products and the affordability of the prices. Some negative reviews mention issues with customer service, but these are rare.

Community Involvement is committed to sustainability and environmentally responsible practices. They partner with organizations like the National Park Foundation and The Conservation Alliance to protect and preserve natural areas.

Shipping and Costs offers free standard shipping on orders over $89 and a flat rate of $5.95 for orders under $89. Expedited shipping options are also available for an additional cost.

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