Singaporeair Reviews

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Airline Customer No More: Singapore Airlines Fails to Deliver on Compensation Claims

As a frequent traveler with high expectations, I recently encountered a disappointing experience with Singapore Airlines. The journey started with flight SQ351 to Bali via Singapore being canceled due to technical issues. After a lengthy 5-hour wait in Copenhagen, we were promised a flight the next day. The initial compensation in the form of taxi vouchers to and from the airport seemed like a silver lining in the stressful situation. However, the following day brought more chaos. Upon arrival at the airport, we were shocked to discover that there were no reserved seats for us on the plane, and no remedy was offered for this oversight. Eventually, an alternative route was presented, adding a whopping 56 hours to our travel time, causing us to arrive at our destination a staggering 2.5 days late. Our frustration was compounded by the fact that the USD 250 per day hotel cost for the delay was not reimbursed. Attempting to seek compensation through the "Disrupted flights" form on the Singapore Airlines website proved to be an exercise in futility. Despite diligently filling out the necessary details, including the flight number, the system inexplicably refused to acknowledge the flight's existence. The subsequent attempts to connect with Singapore Airlines customer service via phone and chatbot were equally futile, leading to dead ends and unhelpful referrals. The heartbreaking realization dawned that Singapore Airlines might be intentionally deflecting customer claims to avoid accountability and financial responsibility. Seeking recourse, I enlisted the help of a third-party service experienced in handling such disputes. Their insights into Singapore Airlines' internal policies shed light on a disturbing truth: the airline may purposefully navigate customers through obstacles to deter compensation claims, ultimately benefiting from substantial cost savings at the expense of passenger satisfaction. In conclusion, this ordeal has left me disillusioned and disheartened with an airline that once embodied reliability and excellence. The lack of transparency and accountability in addressing customer grievances has tarnished my perception of Singapore Airlines, serving as a cautionary tale for fellow travelers seeking top-notch service and fair treatment in the aviation industry.

A Journey of Disappointment Turns to a Tale of Customer Care Excellence with Singapore Airlines

As a seasoned traveler, my expectations for airline experiences were high, especially when flying with Singapore Airlines - a reputed carrier often touted as one of the best in the world. However, a recent long-haul trip with my family left me deeply disappointed. The lack of legroom, subpar meals, and absence of essential amenities like eye masks and deep-vein thrombosis socks cast a shadow on what was meant to be a special journey. The return flight, marked by meal disappointments and miscommunication about dietary restrictions, further soured my opinion. In midst of my frustration, a glimmer of hope emerged when a member of the crew extended a small gesture of kindness, offering a simple packet of crisps to my wife. This act of care amidst the chaos struck a chord within me. It reminded me that amidst imperfections, there are individuals who strive to make a difference. While my intention to reach out to the CEO of Singapore Airlines lingers, a part of me holds on to the belief that there are those within the company who care for every passenger's experience, regardless of their ticket class. Perhaps, there are indeed big-hearted individuals in business suits who value each customer, no matter how small their designation during the flight. Reflecting on this journey of highs and lows, I urge fellow travelers to consider their choices wisely when booking with airlines, acknowledging that beyond the glitz and glamour lie real moments of connection and care that truly make a difference in our journeys.

Gratitude Beyond Words: A Heartfelt Thank You to the Compassionate Staff of Flight SQ319

I had the privilege of flying with Singapore Airlines on January 12th, aboard flight SQ319 from London Heathrow to Singapore. Sitting in seat 78 in economy, I found myself feeling unwell during the journey. It was during this moment of vulnerability that the staff of this flight truly shone, going above and beyond to provide me with comfort and care. The kindness and compassion displayed by the staff members on that flight were truly exceptional. Despite the confines of an airplane cabin, they made sure I was as comfortable as possible, offering me extra blankets and pillows and even allowing me to lie down to rest. Their attentiveness and genuine concern made all the difference during a challenging time, and I cannot express my gratitude enough. To the dedicated staff of flight SQ319, particularly those in the section of seat 78, I want to extend my heartfelt thanks. Your professionalism, empathy, and willingness to assist a passenger in need did not go unnoticed. Your actions exemplify the exceptional service that sets Singapore Airlines apart, and I am forever grateful for your kindness. Thank you for turning a potentially distressing situation into a moment of care and support. Your actions have left a lasting impression on me, and I will always remember the warmth and comfort you provided during a difficult time.

Turning Disappointment into a Journey of Discovery

Embarking on a much-anticipated flight with singaporeair.com, I found myself in a situation that initially left me crestfallen. The airplane's cabin crew missed my meal, and even when I requested a simple cup of tea, it was denied. As the journey continued, a visit to the restroom resulted in abrupt knocking on the door, urging me to return to my seat prematurely. Yet, amidst these challenges, a silver lining emerged. Despite these setbacks, the call handler's exceptional customer service shone through, fostering a glimmer of hope. This dichotomy of experiences prompted me to explore other airline options, intrigued by the promise of both affordability and service excellence. In the face of adversity, I discovered an opportunity for new beginnings and untapped potential. This journey awakened a curiosity within me to diversify my travel experiences and forge new connections with airlines that prioritize both affordability and exceptional service. As I navigate the vast skies of opportunity, I carry with me the lessons learned from this transformative experience, turning disappointment into a springboard for discovery and growth.

Flying Experience Elevated: A Testimonial Beyond Borders

Embarking on a journey with expectations as high as the sky, booking my flight on Singapore Airlines' website seemed like a seamless choice. As a loyal Golden member, the promise of complimentary lounge access appeared enticing, a luxury I looked forward to indulging in as part of my travel experience. However, my excitement was briefly grounded when I realized that one leg of my flight was operated by Scoot. The interjection of a different airline into my itinerary left me feeling a bit uncertain, hoping for a seamless transition between carriers. To my dismay, the transition was anything but smooth. Upon discovering that Scoot was to be a part of my journey, I found myself excluded from the perks I had eagerly anticipated. Unable to check in online and denied access to the esteemed lounges, a sense of disappointment crept in. The warm food and exclusive amenities within the lounges seemed like a distant dream as I grappled with the reality of the situation. While the journey itself may have been marked by a few unexpected twists, the lack of support from Singapore Airlines during this time of transition was a disheartening revelation. The absence of assistance and the inability to enjoy the privileges I had grown accustomed to left me feeling somewhat stranded, yearning for the comfort and reassurance that a familiar service provides. In conclusion, while the allure of flying with a prestigious airline like Singapore Airlines holds undeniable appeal, the integration of Scoot into the journey proved to be a disruptive element. The hope for a seamless and elevated flying experience was overshadowed by the challenges encountered along the way. As I reflect on this journey, I am reminded of the importance of consistency, reliability, and support in the world of travel, elements that truly elevate the overall experience for passengers.

Unforgettable Journey with Singapore Airlines

Embarking on my recent flight with Singapore Airlines was an experience beyond compare. The warmth of the cabin felt like a cozy retreat, enveloping me in comfort throughout the journey. The attentive staff gracefully moved through the aisle, ensuring every passenger's needs were met with a smile, embodying true professionalism. As I indulged in the in-flight meal, each bite was a delight to the senses. The meticulous presentation and flavorsome dishes transported me to a culinary paradise. The only chill I felt was from the exquisite desserts that were served with precision timing, leaving me craving for more. Despite the demanding nature of a long-haul flight, I was pleasantly surprised by the abundance of beverage options available. From refreshing juices to hot beverages, the drink selection catered to every palate, ensuring hydration and satisfaction were top priorities. Upon arriving at Singapore airport, the security personnel were not only efficient but also courteous, reflecting the country's renowned hospitality. I was particularly touched by their attention to detail and respect for passengers' belongings, ensuring a smooth transition through the terminal. In conclusion, my journey with Singapore Airlines was a testament to their commitment to excellence in every aspect of the travel experience. I am grateful for the memories created and look forward to my next adventure with this outstanding airline.

Unveiling the Truth: My Eye-Opening Experience with Singapore Airlines’ Promotions

As a seasoned traveler with a deep appreciation for transparency and reliability, my recent encounter with singaporeair.com left me bewildered and disheartened. The allure of their promotions quickly faded as I delved into the convoluted maze of fine print, only to discover a disconcerting reality lurking beneath the surface. Upon purchasing two-way tickets during a promotional period, my optimism was swiftly overshadowed by the exorbitant hidden terms embedded within the ticket conditions. A change in plans necessitated an adjustment to our itinerary, prompting a harrowing revelation – the airline threatened to nullify our return ticket unless we adhered strictly to the initial outbound flight. Seeking clarification and resolution, my interaction with their customer service unveiled a distressing shift in their once-revered standards. Despite assurances of a timely callback, a mere missed call at a significantly delayed hour left me abandoned with unresolved grievances. The stark metamorphosis from a paragon of customer service to a profit-driven entity was a bitter pill to swallow. While acknowledging the rationale behind adhering to the non-refundable outbound flight payment, the arbitrary denial of access to the return journey – already paid for in full – defied all logic save for monetary gain. The disillusionment stemming from this ordeal underscores a poignant departure from the exceptional service Singapore Airlines was renowned for. Having traversed the skies with Singapore Airlines on countless occasions in the past, the stark deviation from their legacy of excellence has regrettably solidified my decision to seek alternative carriers for future travels. As I bid adieu to a once-beloved airline, the echoes of disappointment resonate, serving as a cautionary tale for fellow travelers navigating the intricate web of airline promotions.

Unforgettable Journey with Singapore Airlines: A Customer’s Perspective

Embarking on a travel adventure is always exciting, and my recent experience with Singapore Airlines truly stood out. While their impeccable service and top-notch amenities are renowned, I couldn't help but notice a small hiccup in the booking process that left me in a bit of a dilemma. Upon deciding to cancel my flight, I navigated through their user-friendly website to initiate the process. However, the lack of easily accessible customer service numbers made it challenging to seek immediate assistance. It took me hours to finally connect with a live representative, as the chatbot feature fell short in addressing my concerns effectively. Despite submitting a cancellation form online, which should have been a straightforward task, I found myself feeling uneasy about the process, especially considering the 24-hour cancellation policy in place. The absence of a confirmation email following my request only added to my uncertainties, leaving me questioning the status of my cancellation. Nevertheless, my overall journey with Singapore Airlines was nothing short of remarkable. Their commitment to service excellence shone through in every aspect, from the friendly cabin crew to the exquisite dining options onboard. While there were minor hurdles along the way, the stellar in-flight experience more than made up for any inconveniences faced during the booking procedure. As a loyal customer, I believe that enhancing the accessibility of customer service channels would further elevate the already exceptional reputation of Singapore Airlines. With a few tweaks to streamline the cancellation process and improve communication with passengers, the sky's the limit for this esteemed airline.

Unforgettable Journey with Singapore Airlines

Sharing my experience with Singapore Airlines - a journey that turned a mandatory business trip into a memory to cherish! From the moment I visited singaporeair.com, the ease of booking and the transparency in ticket purchasing left me impressed. The intuitive layout of the website made the whole process swift and hassle-free. Exploring the business class options was a delight, with the comfort and amenities exceeding my expectations. Knowing that my company was covering the expenses added an extra layer of luxury to the experience. The blend of professionalism and warmth from the airline staff further enhanced my trip. Singapore, with its vibrant culture and modern amenities, provided the perfect backdrop to this wonderful journey. Thanks to Singapore Airlines, what started as a reluctant business trip transformed into an unforgettable adventure.

Exceptional Resilience and Support: A Testimonial for singaporeair.com

My experience with singaporeair.com left me astounded by the remarkable resilience and unwavering support of their customer care team. Recently, while booking a flight for my husband, we encountered a technical glitch with adding his frequent flyer number. Despite the initial hiccup of his name not matching perfectly due to spacing issues, the customer care representatives went above and beyond to rectify the situation. Their dedication truly shone through as they navigated the complexities of third-party bookings and remained steadfast in their commitment to resolving the issue. Even though adding the frequent flyer number seemed like a minor detail, the team at singaporeair.com treated it with utmost importance, ensuring a seamless travel experience for us. In a world where customer service can often fall short of expectations, singaporeair.com stood out for their professionalism and genuine care towards ensuring customer satisfaction. Their proactive approach to problem-solving and willingness to go the extra mile left a lasting impression on me. I am grateful for their exceptional service and would not hesitate to choose singaporeair.com for my future travel needs.

An Unforgettable Journey with Singapore Airline’s Ground Staff

My heartfelt testimonial for Singapore Airline's ground staff at the airport is one of mixed emotions. While my parents' trip to India was an enriching experience overall, their encounter with the ground staff at Singapore airport left a lasting impact. Despite booking a wheelchair service for my dad, who struggles to walk due to medical reasons, they were shockingly denied this essential assistance upon arrival. The sense of helplessness and disappointment that ensued was disheartening. However, amidst this adversity, the kindness and compassion shown by fellow passengers shone brightly. Their willingness to lend a helping hand and guide my parents to the gate was a true testament to the power of human kindness. The incident highlighted a concerning aspect of customer service - the lack of empathy and professionalism displayed by the Singapore airport ground staff. Their dismissive attitude towards passengers who faced language barriers and their failure to uphold their responsibilities reflect a need for improved training and awareness. This review serves not only as a reminder of the challenges faced by travelers with special needs but also as a call to action for airlines and airport staff to prioritize customer care above all else. Every passenger deserves to feel valued and supported throughout their journey, regardless of any obstacles they may encounter. Let this testimonial serve as a beacon of hope for change and improvement in the realm of customer service, fostering a travel experience that is truly inclusive, respectful, and unforgettable.

Airline’s Customer Service Let Us Down, Leaving Us Stranded and Cheated

Embarking on a long-awaited journey with Singapore Airlines, our excitement turned to disappointment when our connecting flight was inexplicably canceled without any prior notice. The real frustration set in when our attempts to seek assistance from customer service were met with silence—no responses, no solutions. Advised to contact their insurance provider, Allianz, for any claims, we found ourselves in a maze of bureaucracy and dead-ends, adding to our mounting stress and confusion. Left with no choice, we reluctantly purchased another flight, plunging us into unexpected financial strain. Days turned into weeks, and yet, our pleas for clarification or a resolution went unanswered, save for a lone email notifying us of yet another canceled return flight. The feeling of being abandoned and cheated lingered, a stark departure from the trust and reliability we had initially associated with the airline. Stranded in uncertainty and disappointment, our experience serves as a cautionary tale of the importance of dependable customer service and clear communication in the travel industry. The lack of transparency and accountability from Singapore Airlines has left us grappling with the aftermath of a disrupted journey and financial burden, overshadowing what was meant to be a memorable trip. Navigating through the aftermath of this ordeal has only reinforced the value of genuine care and prompt assistance in fostering customer loyalty. As we reflect on our experience, we hope that our feedback serves as a reminder for companies to uphold their commitment to customer satisfaction, even in the face of unexpected challenges.

Exasporation, frustration, racist discrimination, and being unreasonable

My review for singaporeair.com After the amount of exasporation I have had with SIA, I feel this review is warranted. I am currently in Australia, on holiday, leaving tomorrow to return to UK. While I have been here, I have gotten in to a new hobby... skirmishing... I also purchased a pair of gel blasters, a P90 SmG and a Glock G17. They are NOT REAL firearms but according to Singapore Airlines, having a hobby like this makes me a criminal and dangerous... I am unsure how, since the battery in my phone is more dangerous, and these gel blasters will be in a locked area in checked baggage. I have an air rifle at home that is more dangerous than these things! This is perplexing, and outrageous! They claim that they cant let me travel with them, as they are illegal in Singapore. Fair enough, but I have sought permission from the Police in Singapore, and even with that they still say no. This is just totally unreasonable, and discrimination. I fail to see, how it is a big issue if I get permission from Singapore Police.

Empowering Experience: Overcoming Challenges with Singapore Airlines

As I reflect on my recent interactions with singaporeair.com, a wave of emotions floods my mind. Yes, frustration was present initially, but what emerged was a journey of empowerment and resilience. During my holiday in Australia, I delved into a new hobby - skirmishing. With enthusiasm, I acquired gel blasters, harmless replicas of firearms. To my surprise, Singapore Airlines deemed my hobby a threat, labeling me as a potential criminal. The absurdity struck me - my gel blasters posed no more danger than a smartphone battery. Even my air rifle at home was more potent. The airline's refusal to allow me to transport these items due to their legality in Singapore left me confounded. However, instead of succumbing to exasperation, I chose to address the situation with diplomacy and reason. Seeking approval from the Singapore Police, I navigated through bureaucratic hurdles to no avail. The resilience I displayed in advocating for my passion serves as a testament to my character. In the face of adversity and unjust discrimination, I stood my ground, advocating for understanding and reason. The journey with Singapore Airlines may have begun with frustration, but it culminated in a sense of empowerment and enlightenment. This experience reinforced my belief in perseverance and the power of one's voice in the face of arbitrary decisions.

Above and Beyond: Singapore Airlines’ Exceptional Team

I can't express my gratitude enough for the outstanding assistance I received from Miko, Rahmad, and Vicky of Singapore Airlines. During our trip from Medan to Singapore, we encountered unexpected circumstances that required us to rearrange a family member's flight. Thanks to the incredible support and professionalism of Miko, Rahmad, and Vicky, everything was seamlessly organized, allowing our whole family to travel together. Their dedication and kindness truly went above and beyond, and we are incredibly thankful to the entire team at Singapore Airlines, with special appreciation for Miko, Rahmad, and Vicky. Warm regards, Prof. Dr. Peter van der Kraan (The Netherlands)