Introduction
Sipsby is a popular online tea subscription service that delivers personalized and curated tea blends right to your doorstep. The company was founded in 2017 by a group of tea enthusiasts who wanted to help people explore the world of tea and discover new blends that suit their taste preferences. Sipsby works with over 150 tea brands worldwide, sourcing high-quality and unique blends to create a personalized tea experience for its customers.
Pros and Cons
Pros:
- Customized tea selection based on your taste preferences
- High-quality and unique tea blends sourced from around the world
- Flexible subscription plans with no commitment
- Easy cancellation and suspension of subscription
Cons:
- Relatively high subscription cost compared to other tea services
- No option to choose individual tea blends
User Experience
Sipsby offers a seamless and user-friendly website experience. Signing up for the service is easy, and the survey to determine your taste preferences only takes a few minutes. The website is well-organized, and the tea selection tool is simple to use. Sipsby also provides a tea rating and feedback system that helps improve future boxes' selection.
Pricing and Value for Money
Sipsby offers four subscription plans that cater to different tea drinker preferences - Starter, Sipsby, 3-Months, and 6-Months. The Starter Plan cost is $16/month and includes four tea samples, while the Sipsby, 3-Months, and 6-Months plans include four teas, 15+ cups, and 45+ cups per box, respectively. The subscription price might seem high compared to other tea services, but considering the high-quality and unique blends, Sipsby's value for money is reasonable.
Alternatives
Teabox, Simple Loose Leaf, and Art of Tea are some of the leading tea subscription services similar to Sipsby. However, Sipsby has more personalized tea selection than its competitors.
Customer Service
Sipsby offers excellent customer service that is prompt and friendly. The company has a chatbot and email support, and the response time is usually within 24 hours. Sipsby also offers a Happiness Guarantee where they issue refunds or replace subpar tea blends, and the company provided refunds with no questions asked.
Product Quality and Selection
Sipsby has one of the most extensive tea selections from around the world. The company guarantees that the teas are 100% natural, without additives, and of high quality. Sipsby also offers a wide range of tea types, including herbal, white, green, black, and oolong teas.
Website Usability
Sipsby's website is well-designed and easy to navigate. The tea selection tool is user-friendly, and the website's layout is intuitive, making it easy for users to find relevant information.
Returns and Exchanges
Sipsby offers a Happiness Guarantee where they provide refunds or replacements for subpar teas without questions. If you've received a tea blend you don't like, Sipsby encourages you to reach out to their customer support.
Promotions and Discounts
Sipsby occasionally offers promotions and discounts on their subscription plans. The company also has a referral program where you can get discounts on your subscription by inviting friends to join.
Reputation
Sipsby has a good reputation in the tea community, with many tea lovers praising the company's personalized and curated tea selection. The company has positive reviews on third-party websites, with many customers praising the quality and variety of teas.
Payment Options
Sipsby accepts various payment options, including Visa, Mastercard, American Express, and Paypal.
Loyalty Programs
Sipsby doesn't have loyalty programs or rewards for long-term customers.
Customer Reviews
Sipsby has positive reviews on third-party websites, with many customers praising the quality and variety of teas. Many customers also appreciate the personalized tea selection, which helps them discover new teas they might not have tried otherwise.
Community Involvement
Sipsby partners with many nonprofits and social enterprises working toward a greater good. The company has also supported various initiatives like fighting hunger, empowering women, and providing access to clean water.
Shipping and Costs
Shipping is free in the US, with international shipping charged based on location. US-based subscribers can expect to receive their boxes within four to seven business days after shipping, depending on their location. Sipsby provides a tracking number to facilitate monitoring the shipment.
